SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After initially having an easy time ordering, getting the sofas are sofas are something else.I placed my order on the 12th June and advised it would take 4-6 weeks. I was asked if I could take the sofa sooner 27th August and still no Sofas, they denied saying it at all, even though their calls are recored and I was told three different stories following that. I do t trust this company at all, I was offered my £500.00 deposit back by o e person but denied it by another when I rang again. We have been sitting g on deck chairs all this time waiting for our sofas. No one calls you back and customer service have not responded to my SARS request. Looks like I will be contacting tradi g standards and consumer credit council for miss- selling”

Helpful Report

Posted 4 years ago

“Trustpilot, Matt Allright, BBC Watchdog, BBC Rogue Traders, Trading standards Essex. SCS, personal to David Knight. You had your full dated legal notification, and blew it, now is the time to show what is going to happen next. I purchased for cash a sofa and electric recliner. The delivery men ripped the wiring out of the recliner on first operation, since then I have written to David Knight CEO of SCS 4 times, without one reply, I have had a technician visit and condemn the electric motor, since then nothing, I have no idea how long it is going to take to repair the useless object taking space in my living room, I can’t lower or relax the head/neck rest to make it comfortable to sit in, the position is forward so you are doubled up when trying to sit. I have been to the showroom who tell me it is in the hands of the senior female customer care manager, she has failed dismally to contact me at any time through my complaint. I have served to David Knight official notification in relation to a not fit for purpose sale of goods which as everything else has been ignored. As that notice had a legal seven day deadline and today he has missed that, I will be legally now setting my claim against him personally. I also in store on purchase paid for a service agreement for repair over and above the 12 months covering the items for 5 years, however if that is anything like the service I have had so far that may as well be put down the toilet. On top of that I also paid £30 for a care kit for the leather, that has never been delivered or sent, on mentioning it at the shop last week they assured me that it would be in the post Monday and with me by Wednesday, that has not happened, I take it now as Theft by deception and will be taking legal action against SCS and David Knight personally for this theft, he and his company are thieves. The repair of the items is now in the distance, I require a full refund, not because I purchased the goods in some mistaken obsession, but because they have failed at every juncture to remedy the items I have brought to their attention. This company should be ashamed to be selling on the high street, they have no moral compass and leave customers high and dry when any problem, big or small raises its head. One final aspect I have instigated is that it has been highlighted to the BBC rogue traders site, with full evidence of all communication from our side with the complete failing of any compliance from SCS. A copy of this review is available and placed on every review site in the UK, it is an honest and true review of the terrible facts relating to SCS”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY !!!! THEY SELL FAULTY LAMINATE, THEY SEND SURVEYOR AFTER SURVEYOR TO INSPECT AND CONFIRM THE PRODUCT IS POOR BUT THEN DONT WANT TO SORT THE RESUPPLY AND REFIT !! TRADING STANDARDS ARE BEING INFORMED. ALL OF OUR CARPET WE PURCHASED AND HAD FITTED BY SCS ALSO HAS TO COME UP DUE TO INADEQUATE FITTING. TOO SHORT IN PLACES, CARPET GRIPPERS STICKING OUT WHICH I CUT MY FOOT ON. THEY ALSO OVERCHARGE SO WITHOUT TELLING YOU, SO IF YOU REALLY MUST HAVE TO BUY FROM THEM AS A LAST RESORT, ASK FOR A DETAILED BREAKDOWN OF THE CHARGES. THEY SELL POOR QUALITY LAMINATE AND DONT OFFER FITTING EITHER, SO YOU’LL NEED TO SORT THAT YOURSELF TOO ! THEY ALSO SAY FREE FITTING ON CARPET BUT WHEN THE CARPET FITTERS COME OUT TO FIT ON THE DAY THEY INSIST ON PAYMENT ONCE FINISHED !! PLEASE READ THE REVIEWS ON GOOGLE ALSO AS THERE’S LOADS AND ARE FROM REAL PEOPLE! IF YOU’RE THINKING OF LAMINATE OR CARPET, ILL GIVE THESE A MISS IF I WERE YOU, AVOID !”

Helpful Report

Posted 4 years ago

“I went to the Staples Corner branch to order a sofa and chair. I should have known when I received a call the next day from the person that I dealt with, asking if I had ordered with them. Amazing that the full amount had been taken from my account but he had forgotten that he'd sold it to me. He was insistent that it would be delivered on a certain day, stressing that I should make sure I was at home. It was 2 months after my order date but I accepted. On the day of delivery, nothing! I call SCS and they say it will be another 3 weeks. Only that I called, I would be waiting, still. I said I was not happy and was told that the branch manager would call mw within 48 hours. 4 days later, no call. I call the branch to be put through to the Sales Manager, who tries to put me through to the person, on te shop floor, who sold me the furniture. They did not want to deal with me at all. I was then put through to someone else, who told me that my delivery would be another 4 weeks later! Not 3, like customer services told me. I told them I was not happy. They said that I could cancel after this time, if I was not happy. So, 3 months and no sofa! Of course I said it wasn't good enough so they said the branch manager would call me back. That was nearly 2 weeks ago and nothing! DO NOT BUY FROM THIS STORE! THEY ARE INCOMPETENT AND LIARS. I am telling everyone about my experience. They don't deserve your custom. One star is too much for them. I'm terrified to see what goods I will receive, if I ever do receive them!”

Helpful Report

Posted 4 years ago

“What an appalling company,waited for the delivery and fitting of a carpet Aug 24th no fitter or carpet many many phone calls with promises to phone back and no explanation as to what had happened.Having paid upfront for the order I have asked for my money to be reimbursed,I will not buy from SCS again,if I could put zero stars I would.”

Helpful Report

Posted 4 years ago

“Never again will I buy from this company all they want to do is repair a repaired that’s been done don’t answer emails just broken promises via phone”

Helpful Report

Posted 4 years ago

“Do not buy from scs furniture may look ok. And don’t get me started on customer services 15 emails sent and not one reply apart from we get back to you in 3 days”

Helpful Report

Posted 4 years ago

“After we purchased the sofas we could not get any customer service. We tried e mails with no reply after 10 working days. Phone calls we were kept on hold for 20mins and then cut off 3 times. Filled in on line help forms and still no reply. The store was no help and you can not phone them you have to drive to the store. Fuming will never purchase from them again.”

Helpful Report

Posted 4 years ago

“We bought a corner unit less than a year ago, the padding on the arm has fell to the bottom so leaning on bare wood, a scatter cushion has burst open at the edges, and the base you can see and feel the springs coming through. As for aftercare, non-existent - Chris The “technician” said it was supposed to be like this, waited weeks for an appointment lasting only 10 minutes, he sat on the floor and played on his iPad clearly had better things to be doing. The quality of the sofa I could get a better one from a secondhand shop! Would I recommend SCS? Definitely not!”

Helpful Report

Posted 4 years ago

“we bought a corner unit not even 12 months ago, one of the scatter cushions came apart and had to be replaced, the arm of the unit creaks and has no padding in it so you can feel the wooden frame underneath and can feel and see the springs underneath the material on the base. Chris the "technician" said it was fine and it was supposed to be that way, then sat on the floor playing on his iPad - obviously had better things to do - only here for 10 minutes. Should've went to a secondhand shop and the quality of the sofa would have been better. As for aftercare no such thing, waited weeks for an appointment that lasted 10 minutes and both took a day of work. Would i recommend SCS? Definitely not”

Helpful Report

Posted 4 years ago

“We bought a 3 piece suite from Scs after trying it in store in January 2020. It was lovely and comfortable. Due to covid we did not get it till July which we accepted. On delivery we found the suite was nothing like the comfort of the one in store. It was hard too upright and the 3 seater sofa can only seat 2 people as anyone sat in the middle is sat on wood and metal frame work. All they keep telling me is it will bed in with time. 6 weeks has gone and I'm disabled and sat on it all day every day and no difference. I go to bed at 6pm as had enough and the discomfort has made my arthritis worse. A technician came who said there was no faults but agreed sofa uncomfortable. I spent nearly £3000 on a suite that is barely fit for purpose . Am I supposed to wait 2 years till its bedded in. Disgusted”

Helpful Report

Posted 4 years ago

“Absolutely rubbish customer care. Taken nearly a year to get anywhere. Had a stair carpet which developed holes in the upright parts and it was replaced (unfortunately with the same product) because it was found faulty. This carpet developed the exactly same fault but now SCS refuse to do anything about it as they say its the way we walk. I defy anyone to walk down our stairs in anyway to create the holes where they developed. They want your custom but never your problems. So don't expect any help. Phones are not answered and you can wait all day for a promised phone call to you. They spend a fortune advertising their "wonderful products" but don't want to spend a penny on putting right faulty items.”

Helpful Report

Posted 4 years ago

“What has happened to customer service? This company is an absolute joke! Placed an order today on line, paid for it and gave me no delivery details. Phoned customer service and was told second week in December! I then said that i wanted a refund and was told 14 days! Asked to speak to a manager and was disgusting. If that's how they treat customers steer clear of this company!!!!”

Helpful Report

Posted 4 years ago

“Faulty livingroom carpet, line across width and 18" shade difference. Carpet fitter said "line would fade" It never and still hasn't. Contacted SCS to complain with photos ect manufacturer agreed to replacement carpet free of charge. All very helpful and nice on the phone. Fitter came today to fit carpet same fault he said "all the carpets he fits have that fault!!!" Told him to take it away. Ordered carpet March not fitted till months after due to Covid understandable. Just had phone call off SCS all carpets have fault when rolled and cut. Not as fitter said "it's the end of roll" We now have been given two choices have replacement carpet fitted wait 12 weeks to see if line goes after hoovering then if not we get replacement carpet or turn down replacement carpet and make do with faulty carpet. GREAT SERVICE FOR AN 83YEAR OLD LADY I THINK NOT WOULDN'T TOUCHED SCS WITH PROVERBIAL BARGEPOLE DISGUSTING”

Helpful Report

Posted 4 years ago

“After placing initial order, I had to chase SCS to confirm details & arrange fitting despite website asking when they should call & offering option of "call now". All booked for fitting in 4 weeks and then 3 days before fitting it was cancelled & would be another 5 weeks! I'd already ripped out my fitted wardrobe to prepare for carpet fitting and when I expressed my disappointment, the response I got was unbothered. Arranged for a different carpet to be fitted sooner which was confirmed by store. Then I received order confirmation telling me the carpet would be received to store a week later than my fitting? So I Emailed the store and received a blunt email telling me it was "ACKNOWLEDGED" and fitting date was as agreed......And now 5 days before fitting Ive been told they can't do it! Got an email to call a number - rang the number & was told they (Customer Service) can't help me I need to speak directly with the staff who booked it...who had emailed me to call Customer Service?! Eventually get an email to tell me fitting can be done a week later.....surprisingly fitting could be done the day after my order confirmation stated it would be received in store. Said cancel it and they just said Okay. Terrible customer service. Poor attitude. Poor organisation and frankly I believe you've lied to me.”

Helpful Report

Posted 4 years ago

“Bought a sofa and within a couple of months the springs were coming through the fabric, ripping clothing and skin. We've been trying for nearly 6 months to get the sofa changed or repaired but despite emailing and telephone calls no one gets back to you.”

Helpful Report

Posted 4 years ago

“Terrible experience. Purchased a online in June, was informed I would be called right away to go over purchase before it was processed. This never happened. Everytime I called I was told that someone from Carpets would call me back. This never happened. Eventually I got a call mid July to say they could fit the carpet in August. When the fitter turned up there was no underlay or carpet grips with my order, as I was sick of walking on floorboards I eneded up buying some underlay on the day to finally get my carpet fitted. (The fitter actually phoned SCS and said he no longer wants any work from them). Not worth the hassle, reeled me in with the good promotions but I will not be ordering anything from SCS again.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with my experience with SCS. Having to find somewhere to live during a pandemic, an already stressful time I have had to deal with a company that does not sell me the right product, gives me a faulty product and then also never returns my phone call after being passed from one department to another. All I want is the sofa I thought I was buying and apparently it’s too difficult to get this right. Customer service , what customer service???? Back in June I moved properties not having any furniture I bought a sofa straight away and was told I had to wait 6-8 weeks (which I was fine with) I was never told I could upgrade to a foam sofa and when the sofa finely arrived I was shocked at the state of the sofa. A technician came out and explained I was given a fibre sofa which requires a lot of attention and upkeep. The sofa seats looked worse than a second hand sofa I could buy off Facebook. He also explained that was a large tear in the cushion which he sewed straight away...I was not happy about that Iv not only been missold a product but also had a faulty one. I have rang,emailed and FB messaged SCS to organise a foam cushion which I was happy to pay the original upgraded price but no one is getting back to me, everyone I speak to passes me to another department and getting nowhere. I am now at a loss of 3 weeks of no communication that I am now having to take this further in getting a refund and taking the sofa back . So disappointed with the customer service and the whole experience. I never write reviews but I feel so strongly about this and suggest avoid SCS at all costs i regret shopping and spending my money with them”

Helpful Report

Posted 4 years ago

“Would never buy from scs again. Look good but quality worst ever. Not angry just honest and disappointed.”

Helpful Report

Posted 4 years ago

“Awful failed to deliver carpet or fit. No contact since for last week. Will be taking the, to court for refund. Can only talk to call center after waiting 30-40 min on hold and they Are no help as can’t get hold of anyone. No accountability no morals. No one calls back or replies to emails. Awful store and should be shut down !!”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews