SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was an option for less than 1 Star i would have chose that.! The carpet fitter fitted carpet to my stairs and landing, and left the house in a right state, also carpet fitters walked around my house throughout all the My own and my Childrens bedrooms for no apparent reason. Spoke to Dawn Scruff in Headoffice which is the most unhelpful Supervisor I have ever come across working in the financial sector myself.!!! No sympathy what so ever and didn't want to resolve any issues we had even though SCS accepted liability. WATCHDOG & TRADING STANDARDS HERE WE COME.!!! Absolute Joke of a company. Never ever would I recommend as customer services from Start to finish and aftercare is appauling.!!!”

Helpful Report

Posted 5 years ago

“Delivered a faulty sofa messed us about for 8 month's and failed to fix the problem, they arrange to send technisions out to fix it who either don't show up or do but say they don't have the parts needed, they have now uplifted the faulty sofa and kept our money, we will now being going to court, we paid cash and expect a cash refund but SCS think they are above the law and insist we take payment on a card, after they agreed in writing to refund us cash, they have took the sofa then refused to refund us”

Helpful Report

Posted 5 years ago

“Ordered a light grey recliner/rocker/swivel 2 chairs and 2 seater sofa. The suite arrived which is not light grey, more of a biscuit beige colour. We were told if we had ordered it on line then we would be able to return it but as we bought from the store (and only was shown a swatch) then we had no come back. Apparently, what the manufactures call a light grey is actually beige and blue is a dark grey!!! I also find the recliner/rocker/swivel chair very uncomfortable to sit on. So stuck with a suite that is not the colour we wanted. I would not recommend SCS as they do not care about after sales service.”

Helpful Report

Posted 5 years ago

“Happy with most aspects, but delivery charges are steep and only mentioned after sale is agreed. I could hire a van and pick up my purchase myself for significantly less than scs delivery charge.”

Helpful Report

Posted 5 years ago

“Good servis from start to finish”

Helpful Report

Posted 5 years ago

“Awful service, left without a sofa for 3 weeks so far, said delivery would be 9 weeks we’re now on week 13!”

Helpful Report

Posted 5 years ago

“Went to buy a Sofa today from SCS. Luckily the sales assistant told us that we would have to plump the sofa EVERY DAY! Said we would have to remove the cover and then plump it and then put the cover back on every single day!!! Otherwise it would go flat. We quickly declined. And now reading the reviews, I think we had a lucky escape”

Helpful Report

Posted 5 years ago

“I would never shop from scs. My sofas arrived 16 weeks after ordering after 2 months the springs started to break inside. They came to inspect and stated the works size springs were fitted. Scs orderd the springs which never arrived after 6 weeks. I had to write to the head office with a letter stating Time is of essence under the sales of goods act for them to sort there mess out. Guess what... they rang me 3 days later offering an exchange. I did manage to order a replacement. But would advise against purchasing anything from scs.”

Helpful Report

Posted 5 years ago

“Ordered a suite, also bought a rug both to be delivered together. When I got the information about delivery, which I might add was delivered at 6.30 pm waited all day, thought I would mention the rug, was told it had been discontinued had no one told you ??. They then mentioned I could go in store and order another I declined, was refunded my money, now I will have to shop around 😕😕😕”

Helpful Report

Posted 5 years ago

“Not a very happy customer. My suite was delivered last Thursday. Unfortunately the three seater wouldn't fit through the living room door. The delivery driver advised me to reject order. We then went to store and to cut a long story short were advised best option was for an independent upholsterer who they deal with to take off arm at a cost of £200.00 payable to him. Hopefully suite and upholsterer will arrive Friday and rebuild. I feel scs are selling sofas they know won't fit. We did say at time of purchase we thought it was too big to go through door. The salesman basically said if it was a standard door it would fit. At the end of the day we have been sitting on sunloungers so we had no option but to agree. Either way if we reselected another suite we would incur charges and have a 6 to 8 week wait.”

Helpful Report

Posted 5 years ago

“i went to the blackburn store and they give me false information about the sofas and when i asked them to change them they they were the right ones and they sent someone out to check and he said the same they are the right ones and he made a report saying everything is fine”

Helpful Report

Posted 5 years ago

“Recently visited your store in Northampton. There are a few carpet places to choose from in the retail park there, so we were spoilt for choice as to where to buy our carpets from. I’ve worked in retail for over 30 years and was incredibly impressed with the service we received from Justin one of the managers there. He wasn’t too pushy, very polite, helpful, knowledgeable, professional. We were so impressed, we bought the carpet!!! Please give Justin the praise and recognition he deserves. We will look forward to visiting your shop for our next purchase and being served by Justin. Kind regards, Kath and Lee Great Billing”

Helpful Report

Posted 5 years ago

“Goffy and Reg delivered my armchair to complete my order , which now is complete , overall it was a great experience dealing with SCS from the salesman Lee who was really very helpful and polite , this is the second time I have purchased from SCS and can honestly say will be back next time we need carpets or furniture , and with there 0% interest it's a no brainer , first class service .”

Helpful Report

Posted 5 years ago

“Would never use SCS ever again ! Bought a corner sofa from scs, after a few months the leather started to come away from some of the seats. Contacted scs they sent someone out to inspect it., was classed as a fault with the leather so scs order us a new one. I had to keep phoning for updates as they never contacted me. After 12 weeks the new sofa was delivered and it was RIPPED. Again they order us a new sofa and guaranteed it would be delivered before Christmas, which it was not. Unhappy I complained to an area manager and was offered a good will gesture of £400. Had new sofa since 4th Jan 2019 and once aging the leather as started to come away. Scs once again inspected the sofa and it was again classed as a manafacturing fault with the leather. As there are no other sofas in SCS that will fit in our living room we have opted for a refund. We're now being told we can have our money back minus the £400 good will gesture. Shocking really. I haven't put this review before as I was giving scs the opportunity to rectify the issue, but seen as I've had no response from SCS I though I would leave this review. Please consider this review before you buy from SCS !”

Helpful Report

Posted 5 years ago

“NOT HAPPY I went to scs on the 6th January 2019 found nice sofa with recliners plus 1 electric chair are delivery 13weeks 16 weeks later it turns up waited in all day last drop of day gets the chair in put the back on didn’t line up with the seat so gets the sofa of the lorry un packed it on the pavement out side and the sofa was snapped so waited 2half weeks for refund went up to shop to get my refund I paid cash so I want cash back manager says got no money every one pays by card not my problem after arguing for half hour the manger gets my cash refund so she is a LIAR”

Helpful Report

Posted 5 years ago

“Sadly I failed to review their feedback until it was too late and I'm now repenting at leisure. I've had the same experience with the aftersales service. Despite being told I would have my sofa in 4 weeks, it will now be 7 to 8 weeks and they simply don't care. Just go elsewhere. You have been warned.”

Helpful Report

Posted 5 years ago

“Lied from the start the head office in Sunderland are very rude and don’t want to know. Avoid buying from this company”

Helpful Report

Posted 5 years ago

“I was told my order would be delivered in 4-6 weeks from the purchase date of 20th March. On Friday 26th March I received a call to say they had arrived in the warehouse and The next available date for delivery was Friday 3rd May which I was fairly happy with. On Friday 3rd The delivery man called and said he was having trouble finding parking as there is a red route on the main road and his vehicle is too big to enter the estate as they feel they would have trouble reversing out. I did not see the vehicle but after going back and forth with the courier he advised Me to contact SCS to get the sofas redelivered in a smaller vehicle. When I contacted the distribution centre they said the next available date was 10 days later on the 13th May. At this point I was very frustrated as 10 days is a long time after waiting so long already. Anyway I received a call on Monday 13th from a driver to say he was on his way, I then used my initiative to ask if they were in a smaller vehicle as that was the issue before, he then said he was in a large vehicle, so he’ll give me a call back to see what was going on. Once he called me back he said he was going to deliver it to my local store who would then deliver it to me, after 3 calls to them, at 8pm I was told the delivery would not be going ahead. The following day I received a call, a colleague called and said that the store messed up , and the next Available day they could deliver was Wednesday 15th at 10am. On Wednesday 15th At 10.30am I called the DC again as I hadn’t received the sofa or a phone call to give me an update. The lady I spoke with said a courier was coming to collect it and that they would deliver it today. An hour later she called back and asked if I was aware I would need to pay £59 to the courier, I had already paid that fee back in March so NO was my answer, she explained that the store would refund me later. At this point my frustration levels had reached an all time high, I explained that I did not have £59 to give and they would need to sort something out, she then said the store would pay and the sofas would be with me soon. An hour and a half later the courier arrived. They attempted to bring the sofas in and said that it couldn’t fit through the door and I would need to pay £120 PER sofa for them to dismantle it and put it back together inside my home but it wasn’t possible to do today. So I still haven’t got the sofas 8 weeks later.I don’t think I would even use the company again!”

Helpful Report

Posted 5 years ago

“Sales people in store very good and helpfull delivery date was given two men from delivery contractors arrived and informed bedroom window would have to come out as it would not go into hallway I asked two painters working local and they lifted it in. via the front door without taken any window out. Not happy with delvery team”

Helpful Report

Posted 5 years ago

“Terrible in every single way you can think of. Do not shop with them, once they have their sale they could not care less about you. Lied to repeatedly and provided them with evidence of this but they still do not care.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,808 reviews