“The service under warranty is nonexistent. They schedule a service and don't show up. They don't even call just automatically rescheduled 3 weeks later and still didn't show up or call.”
“We purchased a Kenmore over-the-range microwave. It didn't last 3 years before it kept shorting out, after it was out of warranty. It was repaired once (a blown fuse) but then a few weeks later, shorted out again. It would be neary $700 to repair it. So, we bought another brand at another store, but that didn't fit. So, went back to Sears.com to get a new version of the previous one. Bought on a Tuesday, was promised delivery/installation on a Thursday, that day came and went with no call and no delivery/install, and when I called, they said it would be at least two business days before they could call with a new estimated delivery date. It's no wonder this pathetic outfit is going out of business. Customer Service is outsourced to India, with no option to reach a U.S. supervisor or escalate the horrible service. AVOID!”
“Made appointment for repair part did not show up after waiting two weeks. Had to wait. Part came two days later. Now I have to wait another two weeks for someone to come install. That put washer down for over a month. Why should I have to wait because part wasn’t here when they scheduled return appointment. Will never use repair service again.”
“I have to give 1 star because there isn't a more negative rating. The return process is very difficult. All communications were by emails that include "error" link for returns, no phone number to call. I called my credit card & was finally given a number. The Sears agent kept repeating: "you must follow the process instructed in the email," which I already did multiple times before contacting my credit card. Lesson learned: Sears.com is not a reliable retailer, makes returning process extremely difficult & time-consuming. I will stay with Amazon from now on.”
“2 weeks in a row I was promised delivery of the outdoor bar I ordered and 2 weeks in a row It was canceled at the last minute. Both weeks I had to take a day off to be there for the delivery. I will never again deal with Sears.”
“I ordered appliances from sears for for my rental for first time in last 20 years since I started my real estate holding company. Their delivery truck went to wrong address once. They rescheduled 3-days later. They showed up. I shown to them where to place appliances. While , I paid for haul away, he says he is not taking the old appliances. After I told them that I am not taking the delivery then, they "checked delivery directions" and magically found that haul away is there. So, said they will haul away.
They started brining appliances with boxes (I have over 50 rentals and I receive appliances every 2-3 months). I asked them to open appliances, they refused. I needed appliances, so I reluctantly accepted that they can leave in the boxes. When time came to haul away. They started to find excuses again to not take away and left angrily that refrigerator has mold "outside". In front of him, I wiped off the dirt and asked him where is the mold? But, they simply left angrily telling me that he has been very patient with me "not sure why I even had to argue with them, never had ask doing their job from Lowes or Home Depot delivery".
I called Sears to complain. Now the Sears customer service promised that he will have appliances picked up. Didn't give me a date. I am pretty much disgusted, no batter way to say. Don't think I will every order appliances from Sears.”
“Sears is an absolute FRAUD. All of their employees are liars and provide disgusting customer service. I purchased a refrigerator and a range and waited a month and a half for delivery. I had my delivery rescheduled 3 times despite plenty of phone calls and chats confirming that my items were "at the warehouse and ready for delivery". Not only do they reschedule, they also call to give you a time frame and no one ever shows up to deliver anything. They also lie about merchandise availability. Neither of my items were in stock or ready for delivery. Cancelling my order has taken over 6 phone calls because only part of my order was cancelled and they are giving me the run around to avoid cancelling the entire order. The customer service reps fabricate information from their imagination and feed it to you as if you were a moron. Sears did not even wait for the appliances to be shipped or delivered to charge my credit card, they charged immediately after the purchase. They have been playing with my money for a month and a half and are doing everything they can to avoid refunding me. AVOID SEARS LIKE THE PLAGUE!!! Save yourself some time and money and sanity and buy at a real appliance store, not this garbage can of an establishment.”
“Don,t ever buy an appliance from Sears, they are quick to take your money, and a delivery date, which they change frequently, but you may never get your appliance and may have to cancel. We just has 2 spanish men who came to deliver the refrigerator, they called ahead but spoke only Spanish, refused to do anything to the refrigerator or the 36 inch entrance door the get it in place. They were very adamant about not doing anything but just bring in the refrigerator, and said they would not take away the existing refrigerator after we requested that and paid for it.
We are left with canceling $4,000 in appliances and buying them elsewhere.”
“2 years ago, I bought a Kenmore refrigerator ($1100). When it went out yesterday and I called a repairman to fix it, I found out it is actually a Daewoo refrigerator. Parts take 2 to 3 weeks to get here, and they want $500 to fix it. Not worth it! For it to just break again in 2 more years? I was raised that Kenmore was a good product, and Sears a reputable company.”
“Thinking about an appliance purchase from Sears well avoid them like the CV19 pandemic. The company does not honor its warranties, outsources all customer care inquiries "customer solutions department or lack thereof" overseas to the Philippines and uses substandard mechanical components in its appliances. The company should be prohibited from marketplace sales based upon the sheer number of adverse costumer reported experiences.”
“Do NOT shop #sears.com. We ordered a part, called the same day to cancel order. Order shipped any way. Called again for refund. Item refused upon delivery. Still waiting for refund 3 wks later. Called again, they will issue refund, minus shipping?!?”
“CUSTOMER SERVICE IS SO LOW END.
I am not sure in which world is OK to hang up to a customer the phone while he still speaking.
At first I have reached to a wrong department, so the rep' from LAWM AND GARDEN just hang up on me!
after waiting 40 minutes.
The second time I have reached the right department but when I asked to explain to me what my master coverage benefits are she decided she is not sharing that since its NEGATIVE of me to ask and thank she hang up because I asked for a supervisor .
I am 3 weeks with a fridge that is not working, 3rd party came 5 time they replaced the engine, the fan than the motherboard ... what next? that was my questions.
I recommend you to buy appliances from the BRAND ONLY!”
“I have been out of the refrigerator since October 2020 it is now February 2021 and it still has not been fixed. There was several appointments made several appointments canceled. Today is the day we will see.”
“Where do I begin? Ordered a dryer; told it was in stock, got a delivery date and tracking link. The 7:30-9:30 am time slot as noted online cane and went- no calls to say “we’re on our way”, or “we’re running late”. At noon I started calling. Got hung up on while on hold. Twice! Third call, the rep was to even harder to understand, said he’d call the warehouse, stay on the line. He hung up again. My husband started calling when he came home from work specifically taking the whole afternoon to install the dryer after it arrived. He got the same runaround. “Oh, they missed the morning truck, so it’s coming from 3:30-5:30”. 5:30 came and went. This time I called again, asked to talk to a manager. Unbeknownst to me, my husband also called. We got 2 different stories. He was told the truck was on its way to Sun River (2 hours the other side of where we live.). I was told that for some reason, the dryer never arrived in-warehouse. Now we have a NEW delivery date for 3 days from now! In-freaking-believable poor service, failure to communicate, and dishonesty.”
“I purchased a dishwasher in November 2020. As of January 25th the dishwasher was still not delivered. The item was delayed not once or twice but 5 times. The latest update notified me my appliance could possibly be delivered mid February. Upon calling I was repeatedly told that it was the manufacturer’s fault... However, if I wanted to have it delivered within 3-4 days I could place an ADDITIONAL order and pay extra for delivery. Apparently if you purchase an extra dishwasher, the manufacturer delay seems to miraculously disappear!!!??? I ended up canceling my order. However, despite Sears having taken my money in November and not providing the product, I now have to wait at least 3 more weeks to hopefully get my money back!!!!!! I cannot believe this is allowed to happen... If you are looking for an appliance, I strongly recommend looking elsewhere. SEARS.COM will not deliver on their promise...”
“i ordered a part for my dishwasher by chat on January 4th but they set a wrong part in the order, i canceled it the same day, i've contacted them two times so far but i haven't get my money yet, very disappointed, i DON'T recommend sears at all”
“I ordered a dishwasher in December 2nd and delivery was scheduled for Dec 4th. That day came and went and I was rescheduled for the 9th. No show on the 9tv and rescheduled for the 12th. Nothing on the 12th, rescheduled fir the 19th. Again a no show and was rescheduled on the 21st. Talked to an “agent” and was told they stopped fir dinner and was assured it would be delivered. No show on 21st and rescheduled for 22nd. Guess what did not show up on the 22nd? The dishwasher. Due to Christmas, was rescheduled to the 26th, no show again and was rescheduled to the 28th. Nothing on that day either, rescheduled to the 30th. No show on 30 either. Rescheduled for 2 Jan at 12:42. Nothing yet, I finally came to my senses and cancelled my order.
Do not buy from Sears if you need a replacement soon. If you have time on your hands and have a working appliance. Feel free to shop away, customer service sucks and you will be assured your delivery is on its way. Not the Sears company of old days, wish that company was still around.”
“I ordered a washer and dryer and have had them cancel appointment for delivery twice. No call and no resolution to the problem. Do not offer from them as they are not helpful.”
