“Made an apionment on line for eye test at the crunch end branch north london for what I thought was a free eye test after trying to call store and keep getting answer machine I spike a staff who took my details and said a call back would happen after 3 hours I called back and spoke to the same person who said he would get someone after being put to
Rajiev kotecha (director) after explaining
Anour the free eye test I saw on line he was not interested and they was no customer service or he was not helpful at all.
Just avoid the crunch end branch he was so rude .
In the end booked with the wood green branch who was so helpful”
“The Bury greater Manchester store rush to get people out of store as fast as possible they don't care about a proper eye test service they just rush to get you out and on to the next person and do the same to them from now on I will take my buiisness elsewhere”
“Having been a long term customer with Specsavers Milton Keynes and up til now been very happy with their service, find myself very disappointed and saddened by the behaviour of the Manager at Milton Keynes.
I initially bought some frames last year, within a few months one of the sides came off (always the same side, I would put the glasses down on my table and when I pick them up the right hand side has come away from the glasses, we returned them and the staff were very helpful, they stated that they believed it was a design problem, they would order me another pair meanwhile the young lady glued the frame back on while we were waiting for the new pair, unfortunately that did not help as the side became detached again.
Moving forward this happened again with the new pair of frames, the same fault exactly within 4/5 months We then took the second pair back and we again were treated very well by the young lady. We stated that if the next frames did the same we would need to change the style of the frames,the young lady was in agreement with this and it was all inputted on the shops computer system so that everything would be clear. Well. I have had the current glasses since July 2019 and now the very same thing has occurred,the right hand side has become detached.
I returned to the Branch to be dealt with by the Manager who stated that it was not a design fault and that in fact it was my fault, even though we explained the whole history of this sorry case he was adamant that it was a customer issue, but that in this case only he would replace the frames but it would be logged into the system against me. Words cannot describe how I felt to be accused of lying I have never had any problems with Specsavers previously with all the previous glasses that I had bought and declined his most generous offer of putting a black mark against me in their system. Needless to say Specsavers have lost a long standing customer and find it incomprehensible that in these days with shopping on line for glasses that Specsavers should be so cavalier their approach to their customers.
Mrs M Howard”
“Received a brilliant customer service at Specsavers in Kensington. My husband and I both had been pre-tested by Pryanka and eye examined by Randeep who was very thorough. I was pleased with Pryanka who was extremely patient with my husband who is a chatterbox and was being picky choosing frames. She helped my husband choose a best fitting frame so his lenses could fit in as his prescription is quite thick. She is a gem and perfectionist in picking out frames according to the customer’s face shape and what colour suits the person. Thank you both ever so much Pryanka & Randeep.”
“I tried to leave 0 rating but it wouldn't let me. AWFULL first app after waiting 3 hrs no phone call my disabled elderly mum gave up. I made another app 2 wks later & again 3hrs after the app window had past I called to ask where they were & was told they would definatley be arriving shortly.....we are still waiting??? No phone call to apologise or re book. No explanation just call centre saying it happens a lot they loose contact with the team on the road. I find that very hard to believe!!!! They must have a mobile phone. WOULD NEVER USE THEM AGAIN. They are meant to be attending elderly & disabled people in their home after all????????”
“I arrived 8 minutes late for my eye test, I was told they only allow 5 minutes. I explained that I had actually cancelled another appointment to come today as it was my only day off and that last time I arrived on time and they cancelled. Was still told to rebook. I said, not bloody likely, plenty of other places to go.”
“Due to illness I contacted Specsavers home visit service. Telephone staff were courteous, and arrangements were made for a home visit. Visiting optician and assistant were pleasant and courteous. Glasses, however, were unsatisfactory. A second attempt was made, these were unsatisfactory, too. This was followed by Specsavers' failure to keep two appointments and failure to telephone me to explain why. I have been very disappointed with Specsavers' home service. I have asked for a refund. A home optician service is a good idea and could be of enormous help to housebound people, but Specsavers' version of a home service does not come up to standard.”
“I was very disappointed, 65 mile round trip spent 30 minutes trying to park, arrived in shop 3mins.late, after queuing at reception I was seen to by a very nice young lady. By this time it was 12.29 and she was told by the opthalmist I would have to make another appointment. I can't justify the expense of another trip so I will use common sense and go to a local optician.”
“Specsavers Scarborough . My direct debit to supply me with contact lenses was cancelled as I hadn’t been for an appointment with them. I hadn’t been for an appointment as they kept cancelling my appointments. Vicious circle which found me short of contact lenses. When todays appointment was cancelled I gave up and went to vision express! Horrific service! Will never use them again”
“Had an appointment yesterday at chepstow store the assistant was busy but so helpful, he took the time and trouble to talk me through my choices and helped me choose frames also explained all the product options that you for a good experience, Lyn currey”
“Save yourself a lot of grief and go elsewhere. Eye test was on 10 Oct. Ordered 4 pairs if glasses costing just under £600. Went in 2 weeks later for collection and only 2 pairs were waiting for me, the missing 2 had not even been ordered by the branch. The order was duly placed and they were promised for about a week or so and posted out to me. In the meantime I was testing the reading and bi-focal lenses that I had and very quickly realised they were the wrong script. Back these two pairs went, another eye test to check and the correct lenses ordered. Appointment set up for 22nd Nov to collect.Today is 21 Nov and just taken a call fro Specsavers to say the glasses have not arrived. A search then took place and they have been discovered in the lab. There is more to this story, the short version is that they have had £600 for 6 weeks and I don't have my specs. Never again will I use this store and I highly recommend that you shop elsewhere. .”
“Me and my husband went to specsavers in Cannock, Staffordshire for the first time. Never again! After both of us complained we went to the Lichfield store. I was given frames that were too small in Cannock even though they chose them, so they had to be changed.
My husband was given reading glasses at Cannock but was still having problems so had to go back to be told he needed varifocals. Lichfield told him he had to be charged again, so he was charged for the reading glasses then for the varifocals. We will never use them again.
I also found them rude at times.
Avoid.
Disgraceful service!”
“I was a bit concerned at first because it seemed a bit like an assembly line, but within a few moments, my concerns disappeared.
The staff were friendly and very efficient without being impersonal.
my eye test was very thourough and the optician concerned was very good and explained things very well.
In addition, tje rest of the staff were very good.”
“Appalling home visiting service, two wrong prescriptions! Had a third from another optician which was different from the two from Specsavers! Plus I was told I had mild cataract in both eyes which Specsavers never spotted. When glasses arrived they had faulty lenses and had to be sent back to be reglazed, which took over a month! after over 3 months of hassle I asked for a full refund. The complaints I made to head office were not dealt with they just forwarded my complaint back to my local home visiting team! No response at all!!”
“Booked online appointment several days in advance and booked a day off work to attend. When I got to the store my online booking had not been entered into their system so no one could see me. Disgusting service!”
“I spent about £2.000 on my hearing aid. When I needed some new batteries, they didn’t have any!!! And had no idea when they would come back in stock. So I won’t be able to hear from now till when? Similarly when a few months ago one of them stopped working, they sent it to be mended, when I hadn’t heard for some time I phoned to ask when it would be ready for collection only to be told that they’d had it for several days!”
“ripley specsavers derbys plastic nose bridge failed on glasses only 16 month old but now discontinued mmm . dont worry we can get a new piece of plastic and clip it on for you .oh great. how much will that cost. £60 sir . oh Sh.t I was a customer for years”
