“Just booked a home appointment, the girl on the end of the phone was so quiet and drippy, constantly asking "can i get...?" in a half hearted pathetic voice. I struggled to hear her and felt lije she was half asleep... Goodness knows how an older person would have coped.
However... I can't fault our local store so we'll see how the actual home visit turns out.”
“Always rated your service highly for both contact lenses and glasses, however I visited Boots Opticians and have now changed my mind as their offers on glasses far better. I found the quality and range of glasses far superior. I am now considering changing to Boots the Opticians for both contact lens service and glasses.I found Boots cheaper and offer a more up to date choice for glasses. Sorry Specsavers !”
“Oh my goodness! Avoid Specsavers at all costs. 2 members of my family have had to return glasses for full refund owing to poor testing and an incorrect prescription. Extremely amateur, unskilled optometrists who clearly make errors. Try Boots, totally different experience.”
“I have had two appointments cancelled with the excuse that they had an "emergency." I had text messages reminding me of my appointment and even a phone call the day before to make sure that I was going to keep the appointment. I arrived ten minutes early and was told there was an "emergency" and that I would have to wait for 30 to 40 minutes (which in my experience is more like an hour.) I had made a special journey and taken time off work to be there so I asked them why they didn't let me know to save me the wasted time and time off work but they couldn't give me an answer. This has happened twice with exactly the same excuse so they are obviously lying to cover up their incompetence. I recommend to use The Specs Place which is just a little higher up the road but much more professional and reliable. I will never be using Specsavers again.”
“Visited Specsavers Doncaster, what an aweful experience the eye test lasted exactly 10 mins and after I collected my new glasses I couldn't see out of them, not surprised as the optician didn't do much testing In the room. I spoke to my friend who works down south and who is also an optometrist and she said a proper eye test should be at least 20 mins long!! Beware.”
“Absolutely appalling service from poorly trained staff who seem more interested in miss-quoting law than in offering a good customer experience, they try to insist that an autistic boy has to personally go in with the parents just to collect a repaired set of glasses, the person claiming to be in charge Vicky was un-professional and poorly trained as where her staff who seem to be more obsessed with selling add-on’s and trying to quote retail law inaccurately. I notice a Specsavers website full of complaints seems well populated, on this experience I can see why, I have asked to remove all four of us from the store as I will not attend here again.”
“Absolutely disgraceful. My prescription was made up without a proper eye test and when you get robbed you will face a hostile head office refusing to answer your complaints.”
“Staff belittles their customers and uses scare tactics, do not recommend the Morden branch, this experience has changed my 10 year record i had with specsavers. Will not be using ever again.”
“April 2019 I bought a pair glasses and on the website it says that I have 2 years warranty. I went 7 times into the shop to fix the screw in the glasses as it kept falling out after 5 weeks only. Before the last time I went in (the last time being 10 days ago), the manager Ahmed told me that he will change the frame if the screw falls one more time because there is no screw that can fix this issue, as it is a manufacturer error. 2 days I went in again and Ahmed told me that the NHS cannot cover the warranty of the frame, which is not what I read on the website. He put another screw on and after exactly one day it fell out again, and now I cannot use my glasses any longer.”
“April 2019 I bought a pair glasses and on the website it says that I have 2 years warranty. I went 7 times into the shop to fix the screw in the glasses as it kept falling out after 5 weeks only. Before the last time I went in (the last time being 10 days ago), the manager Ahmed told me that he will change the frame if the screw falls one more time because there is no screw that can fix this issue, as it is a manufacturer error. 2 days I went in again and Ahmed told me that the NHS cannot cover the warranty of the frame, which is not what I read on the website. He put another screw on and after exactly one day it fell out again, and now I cannot use my glasses any longer.”
“Mother inlaw 96 been going to Specsavers for many years for eye's and hearing. She is now in a care home. So We contacted Specsavers for home visit. Very difficult to make appointment saying they were busy we will call you back. This happened 3 times with no call back for an appointment. Decided to say goodbye to Specsavers for good and go elsewhere which we have done. Don't waste your time with this lot for home visit.”
“Wellington Telford store - told me my eyes had really depreciated badly since visit one year prior - and sold me 3 pairs of glasses accordingly. Went back as I felt they were far too strong - was told to use them for an hour a day for couple of weeks and get used to them. I suffered from headaches, dizziness and sickness after forcing myself to follow their instructions and eventually my doctor sent me for a brain scan - ended up having two as symptoms persisted (both clear). Went to another optitions in Oakengates who discovered I had been wearing glasses way too strong for my eyes - no wonder I was ill. Specsavers are wriggling and indicating my eyes might have improved since my visit to them - miracle? I don't think so, they just will not apologise and offer refund so I am seeing solicitor as I am angry they get away with this (having read these posts) over and over again. It is about time they were CQC regulated. I have not left a name other than JenS as I will be taking them to court and I do not want to gie them anything to moan about.
Will update you all very publicly when I win. Again not had refund but going to court and fully anticipating one.”
“I have been a Specsavers' s customer for 10 years, and unfortunately I have to say " be careful when you go there" . I don't trust their optometrists anymore. I had my eye test in January, I was given new prescription and new glasses. But I could not see clear with my glasses- I felt that I was wearing someone elses's glasses.Went back and I was told to keep wearing them because it's just an eye- adaptation period. Wore them one more week- no change. Went back again, they did minor changes of the frame ( more curved)- still the same vision. They booked me with a specialist. So, I came back the third time, and the specialist booked me for the second eye test. I visited the forth time Specsavers, I took the second eye test ( in February)and the result was: yes, the first eye test was wrong and my new prescription is more near to the old one. They said they would order new lenses for me ( I had the varifocal ones- paid in total £338)
I am quite an organised person and I keep everything filed. Went home and compared the new prescription with the old one given in 2018. Surprise! There both were exactly the same. No changes.
1. They prescribed a wrong prescription
2.They kept quite and fail to tell me that I did not need new glasses.
Is that ethical?
And I compared the prescription from 2014 with that in 2016. Only 0.25 change -which is unsignificant and usually there is no need to change glasses. But they do, they prescribe new prescription for you almost every two years so you will be their customer for ever.
Watch out! Now I understand why they are so busy.
Eventually, they rambursed the money and I cancelled the glasses but it's not about money, it's about my time, my trust and my safety.”
“Collection for 11:15.Cant find my glasses.Told to wait.Several disgruntled customers at the collection desk .👎🏽👎🏽👎🏽.Better off somewhere else next time .”
“My appointment for an eye test was on the 14/2/20 at 2.30pm at White Lion Street,Norwich.,an opticians I have used for the last 10 years.
After the first 5 minutes the optometrist put his hand to his mouth and sneezed over it and me he then continued with my eye test without washing his hands or blowing his nose.
In very close proximity he continued to sniff very loudly frequently putting his hand up to his face whilst still carrying out my test!!
As a client I found the sound of snott rattling around the room repulsive. As a qualified nurse his hygiene habits were disgusting.
The refurbished shop is very nice but give me the old shop and standards ever time.
Needless to say all Specsavers are off my list.
NEVER AGAIN !!”
“To the Board oF Directors,
Dear Sir,
This concerns your recruitment at Epsom Department. I have a customer there and I have noticed that they only have one type of Ethnicity in the customer service role. My wife applied many times and never been contacted. She applied for a role recently and the person there said they have already interviewed someone, and the advert was only 2 days. My wife is an experienced person which amazing qualities in Administration and she worked for specsaver Kingston when she was younger. Why not giving a chance to different ethenicity. Thats how you call equality and diversity?? All your customers, are they from only one ethnicity?? Look into your recruitment system please and change these mentalities.
Kind regards,”
“Called in at the Buxton store today to ask if they could fit my glasses properly after the fit I was left with was painful to wear. (Bought else where and after five return visits they still hadn't managed to fit my glasses correctly.)
Absolutely lovely response from specs savers staff, were completely happy to help.... Won't be returning to vision express despite their option to pay by monthly installments (which was the incentive to use them in the first place.) Staff appear to be trained at VE to ensure the initial sale but there after are both unable and not particularly interested in repairing any corrections needed. 'Well done on customer service 'specs savers!'”
“Visited the caterham store and I can honestly say the experience was 10 out of 10. It was my first time having my eyes tested in over 20 years and all the staff that served me were professional and extremely helpful.”
“Fantastic customer service in the Ilford branch - although it is very busy at times - some of the senior staff working there are great. Naz who does the first part of the test is a right character- funny - cheers you up - so you don’t mind slight delays. I’ve been going for years would recommend this store to anyone. Avoid school holidays gets too busy.”
