“My experience is with the Coventry Domiciliary branch of Specsavers. I arranged a home eye test with them back in February. The optician who came out was very good, as was the lady who helped me choose my glasses and that's the only reason I've given them one star! I purchased two pairs of glasses which cost me £400.
When the glasses arrived, they both needed adjustments so I contacted Specsavers to arrange for someone to come out and do this. They are SO difficult to get hold of - it's very rare that someone actually answers the phone so you have to leave a message and wait for them to get back to you. They were quick enough to do this when I was a new customer who would be spending money but they have no concept of after care or customer service at all when that money has been spent. Someone did eventually come out to me - about 3 weeks after I made the initial call. My sunglasses were easily adjusted but the other pair had to be sent away to be changed. I was told they would be marked as urgent but it took several weeks and many phone calls from me before I got them back. After 3 weeks, the new glasses were proving so uncomfortable I had to make another call to Specsavers only to be told that the person who does adjustments only goes out once a week and it would depend when they were next in my area when I would actually see them. Two weeks on I'm still waiting with glasses that make me sore. Today, fed up of waiting, I rang Specsavers again and asked to speak to the Manager. I was told they would ring me back but, surprise, surprise they haven't! If I had my time again I'd avoid Specsavers completely.”
“Went to Specsavers Middlebrook . Bolton today the Optometrist Trina was absolutely excellent . Explained everything I needed to know about my cataracts. Thank you for good service”
“Its high time that opticians and opthalmology were completely separated from the high street business of retail sales of fashion glasses.
The Opticians should bill customers for the eye test and then by law provide them with the full prescription. Where the customer chooses to buy glasses that fit the prescription should be of no concern or Interest to the Opticians.
The existing system is nothing more than a high pressure hard sell conflict of interest.
As a result many people are put off having regular eye test because of the hard sell tactics to force them to buy expensive spectacles on the spot.
Specsavers in my opinion and from my experience are the worst of the bunch. They have high school children doing the eye tests to a formulaic process. You will be lucky if you even see a qualified opthalmologist.
They move the customer like cattle through a process which ends up at the retail dales till where the customer must then suffer the hard sell tactics which is is not dissimilar to that of buying a timeshare.
This is highly inappropriate in the health industry and the government needs to drastically reform this industry.”
“Worst Experience and Very Rude Customer Service from Jessica ilford branch. We pop down to collect our 2 pairs of designer glasses, to our surprise it was handed over in a ordinary case. We ask for our designer cases which then was brought over to us. Glasses were handed to us without any sort of formal presentation of the glasses nor was asked to try and check. Upon checking the glasses, both had couple of plastics stickers between the frame and lenses. When this was brought to the staff attention, they just pop the lenses and took the plastic off with their nails in front of us then handed back to us and we done this over and over again 4 times as they could not be bother to check the glasses nicely. After the fourth times, we showed them that there is still stickers on the side and with much anger the staff pop the lenses and cracked the frame in front of us and handed us the glasses. Upon refused to have the glasses in such a state and with such rude behaviour from the staff, I was told if I don’t want it then get a refund. I am diabetic and needed these glasses for work purposes and waited over 2 weeks and they were careless. The Manager came and made a complaint straight away but he says the staff were doing it the right way with their nail and pop the lenses in front of us rudely and this is specsavers way of taking plastic bits in between frame and lenses. They kept both glasses and we left very disappointed and the Manager ask us to come next day for the refund and did not even cared to ask us if we needed a replacement and not even an apology were given by the staff and the Manager. Stay Away from Ilford Branch Specsavers.”
“If it was possible to give zero stars I would! The worst experience ever! I’ll try and keep this review short but it’s going to hard, got my glasses and I couldn’t see out of one eye properly as it was blurry so I went back to SPECSAVERS and after waiting over half a hour they said could I not just put up with it !I was flabbergasted at this remark ,, and so they sent me to Bolton as they was saying they think I have characteristics! So I had to have a day off wrk and the results were NO I DIDNT HAVE CHARACTERISTICS! Also one of the lenses fell out of the frame (very cheaply made) witch they told to call at the store and they’d replace it for free,, well I should think so I’d only had them a couple of weeks, but when I got to the store it was a different story ,, they actually made me pay!!! My daughter went mad ! £25 to be exact, and I’d payed well over £200 for these rubbish glasses that were falling apart and that I couldn’t see out of! They then gave another pair of glasses that I still couldn’t see out of and they was all wonky not sitting right at all on my face ,, at this point I gave up ! I was sick to death of going back ,, also the store was always VERY BUSY ,, and at a glance and not noing nothing you’d atomically think “o this is a good shop for glasses it’s so busy”! But please don’t be fooled this store is so busy because of complaints! Asda pilsworth is a far better place top class glasses and so much cheaper,, a load of amateurs at SPECSAVERS,, stay away ! But if you want to waste your hard earned cash with something that will end up in your bin get down there ,, can’t stand to hear the name SPECSAVERS!!! Absolute joke !”
“I think Crawley Specsavers have sunk to a very low level, on Sunday 2nd May 2021 they telephoned a very frail 91 year old Lady and badgered her into making an appointment for an eye test just so that they could sell her spectacles ( she telephoned me with regard to this in a very distressed state) SPECSAVERS IF YOU ARE SO DESPERATE FOR BUSINESS THEN CHECK YOUR CLIENTS AGE FROM YOUR RECORDS, DON'T PHONE AT WEEKEND BETTER STILL LET YOUR PAST CLIENTS CONTACT YOU IF THEY REQUIRE AN EYE TEST. TRY PUTTING PEOPLE BEFORE PROFIT”
“From all these reviews I must be lucky because the place I live near (Wythenshawe) has really good customer service but can get iffy when calling but apart from that Its good all around.”
“I had new reading and driving spectacles. Both pairs gave me blurred vision and actually hurt my eyes after a few seconds. I was told that I "needed 2 weeks to re-adjust". RUBBISH they are not fit for purpose and I can't use either of them. I can read anyway without the reading glasses. Forget the "2 weeks to adjust" I want a full refund.”
“Caerphilly branch.. Terrible customer service...do not listen to customer when told that it is impossible to see through glasses.. staff having to follow the protocol being made to look incompetent .. the customer its being served by text book trained robots..if you value your sight avoid specsavers”
“I ordered two pairs of glasses on 18th March. I called to collect them on 1st April. They had lost one pair and said they would mail them to me. After several calls, they said they had sent them on 21st April using DX. They never arrived. After several more calls latterly to Supervisor Stacey (no surname) she said she would order a third pair but made no effort to phone me back or contact the courier - DX. Frankly, the service provided by the Norwich Longwater branch is very poor and lets down the company.”
“I had a good visit when I selected my 2for1 offer. Only to find out when I collected them it was just the one pair of glasses & another £79 to pay to get a second pair and another visit to collect, unfortunately I feel I was misled/mis sold on my first visit with only an apology of “oh sorry”.”
“Saw you guys about three years ago when my husband was stationed in the UK and had glasses made told the doctor they were too strong... I go to a new stateside doctor at our new base and they said the glasses that I'm wearing now are to strong and my eyes are working to hard.....listen to your patients”
“Purchased 2 pairs of glasses in Jan 21 went to Jackson st store as glasses slipped of and one lense got scratched refused to change lenses unless I paid £19 will never set foot in specknonsavers again”
“I collected two pairs of glasses from the Lincoln branch in November 20 and found the left lens in each pair blurred my vision..returned to say I was not happy ..the female member of staff actually said I had to realise that when you
age your sight deteriorates and I had to accept that..told me to go home
and persevere with them...went home ..not happy... they were not the
right prescription....I returned and had another eye test. Lens's were
altered but they are still not perfect..I will not use Specsavers again..”
“Awful attitude and sham of a service. Rude manager, clueless staff. Flouting rules throughout on the pretext of NHS processes. Were asked to visit the branch and then told nothing can be done, an appointment would be required. Got the eye test confirmation over text and confirmation via email. This was done as a special favour due to urgency of the situation. Reached there and were told can’t have eye test now and come back later.
Disgusting treatment of customers and bending their so called rules and processes at their whim and fancy but telling customers that it is the process. Total farce! Disrespectful and disparaging attitude!!Flawed internal processes and incompetent staff!!!”
“The 3 young ladies that looked after me at the Ryde isle of wight branch were amazing. They were so helpful and knowledgeable. Nothing was too much trouble. THANK YOU. (HEARING DEPT)”
