“Very very slow appointments, kept waiting nearly an hour before being seen. Staff rude and unhelpful, they seemed to spent all the time just standing around ..”
“Dylan was really happy with glasses
He brought Victor Rolf plus sunglasses. Say his first Jurgen second Zara opticians was really helpful, Niamh helped choose glasses and fitting and was very knowledgeable .”
“From experience some of the most unhelpful idiots work for this company. Very long time waiting on phone and not very helpful once you get a hold of someone. Avoid like the plague.”
“Complaint about Specsavers Portslade
I don't usually like to post about bad service but having just experienced the service at Specsavers Portslade I feel strongly enough to to warn others of what I consider to be deceptive practice. I have just sent this complaint to the Specsavers customers services.
"I wish to complain about what I can only consider as being an attempt to deceive me into purchasing un-required reading glasses.
Having undertaken an eye test I was then directed to choose new reading glasses which I presumed was because there had been a significant change from my previous ones purchased at the same store approximately three years ago which would be on record.
Having chosen the glasses and then handed a printed form I noticed that it was specifically marked as being "An unchanged prescription was issued"
I then queried this and it was confirmed that there was no change at all from my current reading glasses.
I must absolutely emphasize that at no time was I informed that the reason why I was directed to choose new reading glasses was because of a change of prescription.
I must also absolutely emphasize that I at no time was I informed that I did not need to have a change of my existing glasses due to a change in my vision.
I consider that I was mislead into being directed to purchase additional reading glasses which I did not need. In fact I felt totally deceived.
Can you explain to me the Specsavers policy in this deceptive method of directing customers to unnecessary purchase glasses.
I await your reply before taking this matter further.
Andrew Peters"
So this is just a warning that if you are automatically directed to purchase new replacement glasses then ask if the reason for this is a change in vision. If not then it is up to you to make the purchase but not via being mislead.”
“I just picked up my new glasses yesterday29 June and took back one set that where giving way at the seals round the side only to be told by some young assistant thats how they are meant to be utter nonsense I will never go back to them again so thats £408 pound down the drain so don't go near the Galashiels branch in my view”
“I am sure i wasconned by the optician. I am short sighted but i can see close up really well as i use normally computer, phone , books and read small print without problems. He handed me a card with different size writing and asked me which one i could read. Bear in mind i was still wearing the phoropter and unware that there must have been lenses in because to my surprise i could only read the middle one. He told me that i needed reading glasses. Once the phoropter was put away i took the card and of course i could read even the very small print. He didnt justify himself and told me that i will need reading glasses because i am 50. Also my prescriptions was just a fraction better but still told me that i needed to buy new glasses and make sure to have anti glare (i told him i dont even drive). I felt conned and will never return.”
“Expensive .....
Was there 2 weeks ago paid in advance £305 - then chatted to my sister who paid £59 for her's at her local optician's.
Also was not allowed to use the bathroom while there.
Unhappy :-(”
“visited shop in Bexleyheath and was told by a very rude women to get out of shop and phone for appointment - hey there was no one around me and I was not aware of two in the shop at one time ridiculous you would think people were dropping like flies er not quite so now people are still being cautious but it is a bit extreme in specsavers, well Matt Hancock has shown the way.”
“Have had many new mens spectacles over the years with Specsavers and used to get wider frame with larger lens, now discontinued, the choice of frames in the mens section inc "designer"frames are all small meaning that the arms are pushed out and do not last long (my last 4 pairs from Specsavers have all broken arms). I stated this to the staff member with me and they agreed they should be wider. Does Specsavers think all male customers have a small face ?. I went for eye tests 24/06 and now having only 1 pair, with 1 arm held on by sellotape, I had to order new glasses even knowing they are not any good and won't last long. As a result In the future I have no choice but to go elsewhere”
“Just been to Specsavers Huddersfield, and I was quite nervous has I had been shielding for nearly 12 months, I was put at ease straight away I felt well looked after and listened too, the whole experience was amazing! Thank you to Gareth and Tam for looking after me.”
“After using Specsavers for years, I rang up to ask for a copy of my prescription over email/post/verbally as I had a laser eye surgery consulation that had been booked for weeks and paid for. Was bluntly told I wasn't allowed to access my OWN prescription over the phone or via email, despite being prepared to answer security questions and any other GDPR related queries, unless I was prepared to come in store personally or have a clinician ring up. For individuals who work full time, live a considerable distance away and can't readily visit Specsavers at the drop of a hat, it seems a ridiculous GDPR rule. I might also add there's a subject access data request on the website with an option to request 'my latest eye sight report' - doesn't make much sense, and considering I'm entitled to my own medical records it's an extremely bizarre policy. Website needs updating with GDPR policies if this is truly the case and staff need training on why it's their policy rather than simply "we can't". Had to cancel my laser eye consultation and will be changing opticians”
“Specsavers Bridlington
My friend and myself have used Specsavers for years, on this occasion we made appointments had eye tests a choose our glasses at a cost of £235.
We were given a further appointment each for the final fitting and collection.
On turning up on time we were handed a paper bag at the door and told we could not enter the shop ?, on asking about the fitting and checking we were both told to go home and should we not be satisfied with them to ring up and make a further appointments.
We were both left feeling empty and robbed of a level service we had both come to expect.
It appears that once you have handed over your money that’s where there level of care comes to an end.”
“Went for VDU glasses and the service was exceptional from my eye test to returning the week after to pick up my glasses when i was served by Rhonda. Best experience and service to date well done Specsavers staff.”
“The staff are rude and unhelpful in the bury Lancashire branch the glasses were shoddy and uncomfortable when I got them would never go to a spec saver store again avoid these con artists”
“To whom it may concern,
I am currently watching Rishi Sunak the UK Chancellor of the Exchequer being interviewed on the GB News Channel.
I understand that you have "pulled" your advertising from this new channel due to pressure from certain minority groups.
This channel employs many ex BBC and ITV journalists and people of different nationalities and colour, gives an all round political view favoring neither the left or right of British politics.
My question to you is if this new channel is so abhorrent to you and,( in your view?) the great British public why is the Chancellor currently being interviewed on the channel and why is your company being so negatively discussed in the UK House of Commons and the British Press?
I believe that your decision will lead to a decline in your UK sales as I, for one, will not buy any of your products while this boycott is in place”
“I had to call them more than 2 weeks after the eye test for the glasses. When i did call at 4pm, they said that they were going to text me to collect. Sadly, I did not believe them when they said they were very busy. When I go to their store there are hardly any customers there.”
“First time I ever need glasses.
I attended Brunswick SC Specsavers and paid for a OCT scan on the 9 May (6 weeks ago) and I still don't have the results yet. I have been to the shop 2 more times and nobody really help handing my scan results which I paid for.
I have given my email address 3 times and nobody replies.
The Lady who serviced me charged me £35 for a UC Superclean service which I didn't request nor she offered. When I paid and got my receipt I asked about the charged she said it was my prescription glasses which ended being a lie, I was scammed literally.
I want my £45 pounds back now.”
