SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 414 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite avoiding windfall tax because of a weak conservative Pm, they are so stingy and money grabbinng greedy that they cannot employ staff to man the phones. . Any company that makes you queue more than 5 minutes doesn't deserve customers. these diabolical see you next tuesdays made me use 90 minutes of my time, an entire battery charge , 3 months normal credit on pay and go for a single phone call, and I still have no gas. Avoid this company like the plague they are disgusting when it comes to customer care. i have resorted to emailing them as the phone is so defunct, 5 emails, 5 days they have not even replied. i am vulnerable with a health condition, and all I am asking is to switch on my gas so I can eat and heat and have a shower.”

Helpful Report

Posted 2 years ago

“Warning - do not sign up with this company. Their customer service is beyond bad. Their attitude to you will drive you mad and (as it has us) literally leave you in tears. We have had no power in our flat since 27th October 2022. No-one can live there because there's no light or heat so it is sitting empty. We have called tens of times. It takes 30 minutes to be connected and then there are only junior staff who can't help. There is no way to escalate. No way to make them understand how upsetting their conduct is. We have had 2 x appointments to have the meter repaired or a new one fitted. We have waited at the flat in the cold and dark for 4 hours each time and no-one turned up. There is no number you can contact to check progress and so you have to join the 30 minute queue. Then they can't find out what's happened because they can't navigate their own system. Eventually, they just said that 'the system' had cancelled the appointment. WITHOUT TELLING US. TWICE! We are now 54 days without power. This company is a disgrace. Dealing with them is upsetting and exasperating. I beg you, for your own sanity, not to sign up with these charlatans. Go to a proper company instead. I wonder if they'll have the guts to respond to this? Or will it be ignored like every other desperate plea we have made to them. Save your sanity - choose another provider.”

Helpful Report

Posted 2 years ago

“No gas again! Day 3 of fiasco! Spent all day Friday 16th December 2022 calling every number on your website, web chatting and WhatsApping you trying to speak to someone. I was cut off, told no one could halp me at the automated services, which has a loophole to get you no where in it, told the web chat didn't deal with my issue, told WhatsApp didn't deal with my issue, given other telephone numbers by them, held in a queue, let down time and again, told the wrong information. I had to phone the careline number to get an engineer booked the first time, who then didn't turn up. Second time turned up after the 3 hours. I look forward to receiving my £60 from you as promised on your website. Whilst calling to find out when the engineer would likely arrive the customer service agent answered my call and told me all lines were closed and promptly put the phone down on me. It was only that the engineer phoned me from the wrong address to find out where I lived and turned up after this that I had the fault sorted. New meter was fitted, £20 emergency put on it. Web chat yesterday gave me a number to use to top up. Did not work. Phoned today, was told that I would get friendly credit unti tomorrow morning and I went out, came home and I have no gas, so no heating and no hot water again with a young child in the house. I have an appointment booked for 6th January to get meters changed. You can cancel it. Never have I ever experienced such atrocious customer service from a company that provides a necessary service. I had to put something to write the review but in truth 1 star is way too much for the treatment and service I have received from your company in the last 3 days. 17 years I have been a customer and in 3 days your company have managed to destroy that completely Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed SSE Energy Services Add photo Mrs E 1 review GB Rated 1 out of 5 stars Day 5 of Fiasco Day 5 of Fiasco! Day 4, Monday 29th December 2022, last contact 13.35 pm: I am so sorry for the experience you have had, So we can get this dealt with quickly, please confirm: Your new gas meter exchange details: New MSN (Located on the front of the meter on or around the barcode)? Meter exchange details (there will be a white or yellow sticker printed on the front of the meter) , please confirm all details? Once confirmed we can update your new meter onto your account and arrange a new gas card for you. If you are still without gas, we can look at providing you with a code to collect a gas card from a Pay point. ^Claire Photos of meter supplied, then nothing! Still here, right now, with no gas, no heating, no hot water and nothing done about it! Thank goodness for the change in the weather and no longer needing to wear hats inside our home to keep warm.”

Helpful Report

Posted 2 years ago

“SSE are rubbish I have been paying a yearly fee of about £300 for a service and for boiler breakdown cover for many years with SSE. When my boiler stopped working called SSE within an hour engineer arrived, proceeded to work on the boiler. After about an hour engineer decided what the problem was and went away to find said part, leaving boiler in pieces on the kitchen worktop. Next I received a phone call quoting the part is obsolete. A week later through freezing conditions, a boiler in pieces, frozen pipes, no signs of an engineer. I have now located the part required myself and a gas safe engineer. This SSE contract is not worth the paper it's written on, avoid at all cost”

Helpful Report

Posted 2 years ago

“I had a problem saturday they removed my smart meter out and put an old pay as go in with £emergency and no top up card I got a card Monday but it wouldn't register my gas run out yesterday and I've been told this morning thers a problem with top up cards not registering and my meter needs to be changed but no engineers are available im supposed to be a priory customer because I have serious health problems I can't cook and have no heating its minus 6 today”

Helpful Report

Posted 2 years ago

“I won't write an essay about the ordeal but key points below: Incorrectly billed me for 18 months despite multiple complaints to them telling SSE to review my account Tried to demand 1.5k of back payments and threatened to install a pay as you go metre, this is despite the account still not being corrected Took them to the ombudsman who sided with me and awarded compensation but it still doesn't make up for the hell they've put me through for 18 months. Avoid at all costs but if you're a current customer then go straight to the ombudsman. They will try to prevent you from doing so but the best decision I made was taking it further, I wish I did it sooner. I hope ofgem launch an investigation as I know I'm not the only one.”

Helpful Report

Posted 2 years ago

“Had SSE Boiler Cover for 5 years now and never experienced a problem until recently. Very poor Customer Service, one tells you one thing and someone else tells you something completely different. Boiler broke down so no hot water or central heating and was told an engineer would be with me the same day. 48 Hours later and having spent several hours trying to obtain info as to when an engineer will be coming out to actually fix my boiler, I'm banging my head up against a brick wall. When I tried to speak to a Manager to complain, I'm told their policy is that you have to wait 24 hours for a call back. I've since been told SSE now only subcontract out customer boiler breakdowns so you can never get a definitive answer as to when an engineer will be coming out to repair you're boiler! That said, they don't tell you this when you renew you're policy each year, it's bang out of order. I would not recommend this to be a reliable company hence all the bad reviews I'm now reading!!”

Helpful Report

Posted 2 years ago

“trying for months for a refund.its a rubbish out fit they've tried every trick in the book with me .said I must have new type metre fitted.told them to shove the new type meter where the monkey stuck his nuts.still try to get my 600 quid back .I won't give up .surely this not legal .stay clear from them if you can.”

Helpful Report

Posted 2 years ago

“Can anyone help or advise what to do. SSE Was taken over by OVO. At SSE the customer service advisor advised I put my direct debits to 88.00 pcm. I asked do I own anymore money and he said no it will be spread across the year. Then OVO take over and said I have a debt of £500 on the account. Getting no where with the ombudsman as they say I used the energy although I was misled on what to set my bills too based on the reading and usage. Any solicitors on here ?”

Helpful Report

Posted 2 years ago

“If you're moving into a new home watch out for this dirty, but apparently legal, trick by SSE. If for some unaccountable reason the previous occupier opted for a business tariff you will automatically be assigned to a tariff which is not protected by the ofgem price cap. You won't know this, of course until two or three months down the line a huge bill thuds through your letter box. When you query the bill (after waiting hours for a telephone response) you are told the bill is correct and you need to change supplier. But you find you can't switch because your home is registered on the National Database as a commercial property ... and the only ones who can change this are your current supplier SSE. After another few weeks, during which time your bill is getting bigger and bigger, they will eventually change the database and you can switch supplier to great relief. My grandson was a victim of this scam and ended up paying more than 3 times the amount he should have paid as a price capped domestic customer. And it's no good taking this up with the Ombudsman Service as they just agree with their buddies in the industry and say they've done nothing wrong! Not all energy suppliers are greedy , exploitative vermin however. My grandson's electricity supplier, Corona Energy, acknowledged that he was a domestic customer and refunded the difference between their business tariff and the price capped domestic rate. So beware of SSE!! DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“The most USELESS business on the planet. I have been trying to get a couple of issues resolved for the past 5 months since June 2022 without luck. After waiting hours trying to get through you finally think you are going to get your issue resolved then you face agents mocking you, laughing at you and ending the conversation once they have had their laughs. Leaving you to call back again and again and again with hope you are going to get through to an agent that isnt useless. I cannot recommend enough anyone that is looking for an energy provider to STAY CLEAR OF SSE as they really dont give a F*** about anything. I have wasted hundreds of hours trying to get issues resolved without luck and hope karma bites back.”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company 3 months waiting for a refund and several calls and emails and WhatsApp been told 3 times refund is issued and not a thing zero communication. Do not use this useless company”

Helpful Report

Posted 2 years ago

“STAY AWAY. How can you have a smart meter and not be able to read it… They also cannot read it. They have booked 5 engineer appointments. Once the appointment is “booked” you never have anyone turn up or make contact. I chased as it is getting ridiculous now, my appointment was apparently rejected on 4th November, today is 1st December and I only found this out because I called. I called at 5pm, spoke to someone around 5.45pm, she sounded like she did not want to be on the phone, she asked me to hold and transferred me to collections. I called back and was on hold for another hour. I was told to wait until my electricity has cut out and call for an emergency appointment. I will need to wait for 3 hours in the dark and cold for an engineer to come out or else it will be 28 days. I have previously booked the 28 day appointments and again no one has ever turned up or made contact. The options on offer are ridiculous. Also I asked what the complaints procedure is, he said hold on. A few moments later he returned stating I’ve escalated your complaint. I hadn’t even told him my complaint at this point. I If you want any peace, stay away”

Helpful Report

Posted 2 years ago

“Con artists...... I'm owed more that £700 in credit and the day i call to clarify the credit going up on my app they say the refund has been placed on hold and then the amount is incorrect. Apparently I'm owed less than £300 which is a giant slash. They refused to email me originally the amount of be refunded and now say they calculated it incorrectly..... 3 people did the calculations at different times. So either they're all stupid or lying and scamming me out of my money. I wonder which it is.”

Helpful Report

Posted 2 years ago

“I've never spoken to more incompetent individuals. I spoke to them on the phone over a week ago and they told me my direct debit was cancelled and my account had been closed. Imagine my surprise when checking my account today and they've taken another £155. I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me. The staff is as useful as a vegan in a butchers shop.”

Helpful Report

Posted 2 years ago

“After topping up and receiving a receipt, the metre doesn't always puts the money on. You have to check to see each time. If not....you then put it on manually.”

Helpful Report

Posted 2 years ago

“Awful customer service. When I moved to my flat I search a lot about SSE. everyone said that the customer service is amazing but it's a big lie. I used to pay bills every month even though I and my house are not at home all day but we used to get expensive bills like more than 200£. Then I asked them that I want a smart pay-as-you-go meter. It was ok at the first few months but after that, my supplier didn't work properly, when I did top up it online it just took my money but We couldn't see the month and it went straight to the emergency credit and after my Electricity went off, I didn't have electricity for 2 days and called the more than ten times, each time they said apologise that the previous agent didn't book you with an engineer but They assured me that this time up to 3 hours our engineer will be with you but again nobody showed up. We tried to fix the supplier ourselves and we top up 3 times after losing 40£ we could fix it. I called again over and over and explained to all of them that we have a problem with our smart meter, and you should send someone to find the problem and solve it but every time I call after one hour of waiting in the queue they hung up the phone on me. It's so disappointing that they don't care about you and they don't do their work and duties properly. That's a shame. Even when I wanted to make a complaint they just fool me around by giving me different numbers and no one wanted to take responsibility. Still, I have a problem with my smart meter but when I call they just pass me to another department and then they hang up the phone on me. I don't even on how can I make a complaint or who is in charge of it. But this company is not reliable and trustable. They don't even know the meaning of customer service. I hope I can cancel with this company as soon as possible.”

Helpful Report

Posted 2 years ago

“Was told 329th in a queue so I waited 3 hours, then got told only dealing with emergencies. Goodbye. I could have been told this at 4pm not 7.15pm after waiting that amount of time. Worst customer service ever experienced.”

Helpful Report

Posted 2 years ago

“Despite several emails to Customer Services and CEO, despite a formal letter of complaint, despite the fact SSE have closed their Customer Service email address but still advertise it, despite many telephone calls to SSE, despite SSE three promises to put my Government Energy help payments, NOT ONE REPLY HAS BEEN RECEIVED AND NOT ONE GOVERNMENT ENERGY PAYMENT HAS BEEN MADE TO ME. SSE is an appalling company who has a shocking and unacceptable customer service system that FAILS to customer.”

Helpful Report

Posted 2 years ago

“Company forced switched me to prepayment meter without discussing repayment options during our family tragedy This company has treated my family with utter disrespect. They have force switched me to prepayment meter without allowing discussion about payment plan of money i owe. Btw i owed only 80 pounds on my electricity in november. When i phoned them to update my details they haven't done it so there was a financial consequence for me. Their customer service hasnt responded to several emails in days. Their webpage kept crashing when trying to set up direct debit details. Their day standing charges are one of most expensive in the country, twice more than some other companies. Other energy suppliers offer financial help for lowest income customers this winter but SSE doesnt! They have force switched us to prepayment during our greatest family tragedy when i have asked them for compassion in dealing with our case. I am happy to give up this energy company and never sign up with them again!”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 414 reviews