“First things first, Surprice also operates through another name in the market: Auto One.
When we rented the car we were not told we would have to pick it up outside the airport ( Fiumicino, Italy) - it took us 45 minutes to take a Van that would drop us at the pick up point which in turn was 20 minutes away from the airport. We had rented a premium model and the car was not available. We were given, instead, another model, cheaper compared to the rented one.
Another surprise was related to car insurance. We were told we would have to pay EUR 300 for additional insurance on the car, on top of the insurance we had already purchased at the car rental website (www.doyouspain.com).
When returning the car, another hassle: we had to take a Van from another company to go to the airport. When we said we were AutoOne’s customers, there was a clear discomfort among the employees of this company who told us they were not supposed to drop us off at the airport as they had no business relationship whatsoever with AutoOne! Thanks to my wife’s insistence, we were given a ride back.
Bottom line: simply avoid this company, these are not serious people. Go to one of the well-known players.”
“It is the biggest scam they will do anything To make you pay more money, they would not let me connect to the Wi-Fi because my Sim was not working to show them the policy that I got from them They made me go back to the Airport which is five minutes away by car connect to the Wi-Fi there and check my policy. I had insurance that I paid for before and they said that it would not cover anything even though it said that it would cover everything when I paid. and they made me pay extra €260 to cover that and they said if not every scratch will cost €270 The only reason I’m even giving one star was because there was one guy that was really helpful there and kind his name was tatos he deserves more than one star. I would not recommend at all to for anybody to go through what I went through”
“terrible, look at the reviews on Trustpilot as well as this site, all the same as the experience we had, avoid at all costs. If you can't or have already booked, then don't get scammed into taking out additional insurance they try to sell you, especially if you have your own third party excess cover as this is valid even if they say it isn't.”
“Surprice~Autoone through Economy Bookings from Kayak site for Venice Italy
The car was reserved for about $99 for the full 10 day duration on Kayak (Surprice) yet when I arrived, they said I was "not in the system anymore" and invoiced me $535 about a 450% INCREASE. This was a 'negotiated' price as they tried to charge me over $1,000 originally for a 'new' reservation! I had no choice as I was in Venice with no transportation and a hotel prepaid waiting for me 100 miles away.
This is a sleazy company that does not adhere to good and fair business practices. It is a classic bait & switch.
Surprice also does business as Autoone through the Kayak travel site.
I messaged them on Jun 1st, at the very beginning of my rental term to complain about NO air conditioning. It was the summer time with temperatures reaching over 85f degrees (30c) inside with car with sun coming through the windows and driving on the highway not feasible to roll down the windows due to wind noise & buffeting. It wasn't just low air conditioning, it was NONE.
They said no refund was in order and could only switch the car out but I was over 100+ miles away from rental office on the way to yet another city for a different hotel stay.
Totally impracticable. It was a defective car to rent out. Surprice & Autoone should be avoided.”
“avoid at all costs. it is scam.
we booked a car from Bari airport for a great booking fee in Sep24, but just to find out it is a ripoff. When arrived there, a van picked us up to a middle of nowhere in a garage, where they had a desk at the yard with a card machine, trying to charge everyone with UK driving license 400EUR extra for the international driving license fee. Its a total scam.”
“This car rental in St. Croix USVI is sketchy and complete scam!!! Better book at well known rental company.
We booked through Priceline, prepaid for a car. Day before arrival I got a call about documents needed to be signed - didn't think much of it. Once we arrived we had to call to find a guy , who supposed to meet us ( a problem, since not every cell phone works there!) Instead of driving us to the office we were forced to sign not only rental agreement but payment authorization for $1000. When inquired I was told it was just a security hold - IT WAS NOT. I also had to provide my own car insurance details - all of this outside in 100F at the airport and a guy with the car kept calling his boss every time I asked a question.
We returned the car without any damages and money was not returned, nor were any calls and messages.
After couple of weeks I ended up disputing the charge and got $1000 back - Thank you AMEX.
Also the car we were given was listed for sale at the local dealership, which I presume is connected to surprice rental.
Whole experience put a damper on our vacation.”
“I rented a car from SurPrice in Sardinia and returned it in perfect condition, but no one was there to inspect it. Days later, I received an invoice for €325 claiming "dirty" carpets needed replacing. This is a clear scam! They are fraudulently charging customers for fake damage. Avoid them!”
“Auto wypożyczyłem we Florencji w wypożyczalni Autone/Sureprice przez sieć Discover Cars w dniach 9-18.07.2024. Już przy odbiorze dowiedziałem się że nie ma możliwości zwrotu samochodu przed godziną 8 co spowodowało że musiałem zmienić swój plan podróży aby być we Florencji 17.07 i oddać samochód dzień wcześniej. W trakcie odbioru chciałem pracownicy pokazać kilak rysek które sfotografowałem ale bardzo nieprzyjemna pani nie wyszła zza biurka.
Przy zwrocie pracownik potwierdził że samochód jest zatankowany do pełna i że wszytko jest OK, ale nie podpisał mi dokumentu tłumacząc się że musi samochód jeszcze umyć.
Po dwóch dniach zostałem obciążony kwotą 1122,48 euro. Pobrano z mojej karty, oraz zatrzymano depozyt w wysokości 1200 euro. Po stoczonej bali we wrześniu dowiedziałem się że to obciążenie jest spowodowane uszkodzeniem pojazdu oraz nie pełnym bakiem. Nie przesłano żadnych zdjęć ani opisu uszkodzenia. Samochód został oddany w bez jakiegokolwiek uszkodzenia, a bak był pełny. Obciążenie jest bezzasadne. Proszę uważajcie na tych nieuczciwych ludzi. Zapamiętajcie AUTONE omijajcie z daleka.”
“Everything went wrong, no shuttle service from airport, resulting in a taxi to get to their depot, which is located in the middle of nowhere. Rude, unhelpful staff, that look like they should be in a gang rather than working for a business. So many people before me having arguments over money with them. Please do not use them, you will regret it.”
“If I could give this place a zero, I would. We booked an awesome vacation, weather had delayed our flights. When we got there they were closed, we had to rent a different car that cost triple the original cost. the next morning they canceled our car because of a no show. It ended up eating two days to try to figure it out. This was all booked through Expedia.
I would never use this car rental nor advise anyone to use it.”
“I rented a car for 11 days for $500. Was supposed to be an intermediate car and got a junk with lots of scratches and dents. They
Also held $1300 for insurance. Upon my
Return they asked if I had gotten pics of the vehicle to proof the scratches and dents were there. Not my responsibility for that. Never ever again from this place. Don’t waste your hard earned money on junk.”
“What disgrace of a company. Booking made weeks in advance. Showed our tescos credit card for the desposit, they said it wasnt a physical bank so couldn't take it. It's was a physical card. Didn't try the card at all. Just said no. However if we paid 500 euros more we could have a car! We followed all conditions in the booking. We were there for 1.5 hours to try to sort it. They were just happy to leave us stranded in a foreign country without a car.
Other customers came and went whilst we were there. The vast majority complain about the service or had to pay extra! They even said to a lone lady who they caused an issue- 'is this my issue or yours!' APALLING SERVICE. Another instance was a man that arrived 39 minutes outside his time window due to a delayed flight - he had to pay 150 euros. Beware, I wish I has listened to all the horrendous reviews and not risked it. Please don't make the same mistake as me.”
“All the reviews are true. This is the wordt carrental experience i ever had. Really be careful. They are not lenient at all with a virtual credit card.
They won’t let you use your partner’s creditcard unless you pay they’re insurance of 500 euro’s. Then they still block around 900 euro’s after that.
We left the building to go rent at another company losing the initial money we paid
If you can avoid please do so and try another company.”
“Am închiriat masina perioada 10-18 august 2024 in Corfu, de la Surprice și am avut numai surprize neplăcute. Ne.a apărut la bord a doua zi de la închidere : Service+ Urea+martorul pentru probleme la motor. Am vorbit cu ei la telefon și prin mesaje, nu ne.au ajutat cu nimic, nu mai răspundeau la telefon, spuneau sa mergem cu ea asa, deși puteam sa rămânem pe drum undeva, sa ne stricam vacanta, așteptând platforma. Nu recomand firma.”
“The worst experience of my life. We had a car booked in Pisa and they didn't give us any information about the collect point I had to pay at taxi to get there. Once we went there they started to complaint about my Id about my credit card and they didn't want to let me get the car but ince my wife said I give you the Amex they said YES and they want to charge 700€ more. At this stage we left the customer service was very very very poor and they didn't care about the customer. I saw families with lids leaving that place under the sun because they don't know their job and they are a Big Scam Company. Thanks to the other car rental next to them I was able to leave Pisa with a car on a cheaper rate. This is ridiculous and I will act legally as well because they want to keep my deposit.
Don't trust this horrible company.”
“This has been my worst car rental experience ever. they confirmed a reservation for an economy car with automatic transmission. Upon pick up I was informed the only automatic transmission available was in their most expensive category (something they had told the couple before us also, so this is systematic) and we would need to pay significantly more for our two day rental. When I tried to explain that my reservation was confirmed weeks ago and while I was not set on the size of the car I was set on the type of transmission so expected them to deliver this to me, the counter staff proceeded to yell at me for a full 15 minutes, interrupting me every single time I tried to get in a word. DO NTO EVER rent from them. They are frauds.”
“The first the worst
Very unfriendly and unkind People. Never rent a car from Surprice/Autoone Pisa, if you don't want a bad surprise. My choice whas very fast and so the first the best. It definately wasn't.. It whas the first the worst.
And even not fast, they work as slow as the could.. Screaming to customers seems to be normal for the Surprice workers.
We got another car, a 4 person not a 5, so one of the kids had no seat belt. But safety isnt their priority at all, the money is. They are reallly looking to find a scratch, when there is nothing, they make them while you are waiting for someone to help you. Choose another company, if you don't want any troubles. And as I see, I am not the only one.”
“Everthing went wrong. Put a hold of 1900 euros on my credit card because I did not accept their insurance. The company charged 10 euros per day because I am over 75 years old. The company charged 40 Euros to take me to the airport despite advertising free shuttle. The airport was a 7 minute drive. We used two other different rental companies in Portugal and this company was by far the worst. This is the worst company I rented from in my 50 years of travel.Turis prime is the company to use in Europe.Bill A.”
