Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

Happiness

Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like other customers we cannot get a refund and when we rebooked for next year the price had gone up 30% to £150. Emails go unanswered. Telephone calls not answered. An appalling company and will never book with them again”

Helpful Report

Posted 4 years ago

“Booked a cottage with Sykes for travel last week of March 2020. Then came the coronavirus shut down. Despite the fact that no one was supposed to travel sykes cottages were / are refusing refunds. Offering free amendments to the same property. Initialy this seemed ok however it turns out the prices have risen by in some cases 300% ? So i tried to contact sykes cottages by phone then email when they closed their call centre. Still awaiting a response. Yet it appears the Sykes cottage staff are working leavlng false 5 star reviews on trust pilot rather than answer your calls or refund your holiday costs... in my opinion and many 1000 other customers and that of the national press (check out other review sites that arent paid by the companys being reviewed or search for news articles on sykes) the Directors are clearly exploiting this lock down in an effort to line their pockets. They and it appears their employees should be ashamed for putting profit before decency and especially for leaving what appear to be false reviews in block all around the same time.. trust pilot were quick to sensor my first attempt at a review on their site... they need to get there own house in order if they hope to be trusted by the public in future..”

Helpful Report

Posted 4 years ago

“You should be ashamed of yourselves over this covid19 lock down, how can people go when they are on lockdown?, even when insurance has been purchased you wiggle out of any refund, Trading Standards / one show/ watchdog should be stepping in on this company, avoid at all costs unless you want to be ripped off!!!”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY. Having booked a family holiday at the end of April and in the present circumstances we are unable to go on the holiday. Sykes cottages took our money on the 14th of March and then sent an email saying that no refunds are available and that the extra insurance that we took out would not help us. They stated that the contract was in place that would not allow us to ask for a refund. An offer to move the dates at extra cost to a time where we can not attend is of no use to us. I wish I were a contracts lawyer I would explore every avenue to get my money back and then promote the service to the thousands of disappointed customers that are trying to get refunds. If there is a law firm out there and they are a good firm, please look into this situation and give some legal advise. Your phone number and email will be very busy indeed. When the situation gets tough the good companies shine. the BAD companies also show their true colours and Sykes cottage are NOT TO BE TRUSTED. If you have a property with them, please remove it ASAP, as YOU may be looked upon in the same way. AVOID SYKES COTTAGES.”

Helpful Report

Posted 4 years ago

“As I have said on Sykes Trust Pilot! they are scammers. Can't add anymore to what has already been said by others.”

Helpful Report

Posted 4 years ago

“There are so many angry customers of this company and they need to be named and shamed. I can only urge people to write as many reviews as they can on websites similar to this but also to highlight the problem to their MP, write to Watchdog at the BBC (The One Show), travel journalists etc., local newspapers... in fact, anyone they can think of who might be interested. The company are still taking bookings and so many more people stand to be disappointed and it has to stop. This is an unprecedented crisis and hiding behind ‘rules’ that were designed to cover different circumstances is not appropriate”

Helpful Report

Posted 4 years ago

“There are so many negative comments about this company. It’s attitude at a time like this is appalling. They are adding to the stress that people are feeling during the Covid-19 crisis. I can only urge people to vent their anger here and other review websites but also to write to their MP, to Watchdog at the One Show, to any travel journalist of newspapers etc. Anyone you can think of. The site is still taking bookings and so more people are in danger of being disappointed. This has got to stop. The company has to be named and shamed.”

Helpful Report

Posted 4 years ago

“Where do I start with this shameful company. During the most challenging time this country has ever faced this company have shown there true colours. We booked a family holiday for April 17th at a cost of over 2k we tried to contact this company to discuss our options only to find out you could not contact them direct so I had to post on social media before I got acknowledged. When they finally responded it was an impersonal pre written message that gave me no further information on what I needed to do. We where told we could not have a refund but we could switch our holiday free of charge. This is where the deception began, yes we could amend our holiday for free but only in November when the weather will obviously be very different. We asked to have our holiday booked for the same date next year and we where told if the prices go up next year we would have to pay the difference. We where told if we wanted to book at any other time this year we would have to pay extra which came out at an extra £1000. We have been offered no other option but to take this holiday in November. My kids will be in school at this time so I may incur a charge to take them out of school so overall I will be out of pocket whichever way I do this. Sykes have shown a total disregard for there customers and there level of service has been appalling during a time there customers needed them the most. They had a chance to show there customers what a good company they where whilst keeping there business afloat and they choose greed above all else. My advice never use this company”

Helpful Report

Posted 4 years ago

“Shower of Sykes”

Helpful Report

Posted 4 years ago

“No reply to emails off you or the owner,we simply are not in a position to amend the dates, we are not cancelling so shouldnt be charged a cancelation fee, the government put us on lockdown,we cant pay the balance for an holiday we cant go to or amend the dates,we dont know what's around the corner never mind a year or more,”

Helpful Report

Posted 4 years ago

“I used this company in the past and not had a bad experience prior to this but in the current Covid-19 situation within the U.K I can honestly say I am appalled with the company and profiting from a world wide crisis. We were booked to have annual leave for 1 week in August 2020, we booked this leave using the £20 low deposit scheme in May 2019. As per government guideline for NHS front line staff annual leave has been suspended to cope with the influx of additional patients within the U.K that will be hospitalised due to the virus. I emailed Sykes Cottages, explaining annual leave is likely to be suspended for 6 months. After 1 week they emailed me an automated email saying that they would not allow me to cancel my holiday or rearrange at this time. I explained that I had no choice it was online work trust policy I was not authorised to take annual leave and could I book the same week for Aug 2021. Again told it was “ Not required to implement as Sykes Cottages did not believe the epidemic would still be an issue in August” (crikey they know more then the government) but I could cancel.. with a charge of £498!! Please do not advertise your holiday home or purchase a holiday through this company... the message is clear stay home, save lives, protect the nhs! However clearly not if it effects the profit margins for this company and the mental health of medical staff who work within it!”

Helpful Report

Posted 4 years ago

“Terrible Company,Paid £475 for cottage and no offer off a refund to my bank account. This company is keeping customers money that should be refunded back to them in full.”

Helpful Report

Posted 4 years ago

“I booked a 4 day break due to start on Monday 23rd March on Saturday 21st March. Sykes took my payment in full that day and at that time it is clear that they were still taking bookings. The owner of the cottage cancelled the booking on Sunday 22nd March in the evening - and told me they'd write to Sykes saying that I should get a full refund as it was they, not I, who had cancelled. I have been unable to get through either on live chat, or phone, and despite 3 emails have heard nothing from Sykes. I am determined to get my money back!”

Helpful Report

Posted 4 years ago

“Terrible service, not refunding customers during a time like this when you can't travel, not answering calls and emails, disgraceful, skyes - you should be ashemed of yourselves.. I would have given a 0 if possible, 1 star is being too generous!!”

Helpful Report

Posted 4 years ago

“Instead of calling Sykes cottages Ltd silly names ,go through the court system or charge back on your credit card company. To get your money refunded , Sykes are a big company working on the sticks and stones theory.”

Helpful Report

Posted 4 years ago

“Avoid this fraudy company! Booked a cottage, but in light of the global COVID-19 situation were unable to travel. Were refused to refund (didn't get even voucher!). So, we paid for the service and were refused to get this service, but someone still got our money. Sykes got their commission, owner got his profit, only we didn't get what we paid for...”

Helpful Report

Posted 4 years ago

“Sheer profiteering from this company on the back of Covid-19. Refusing to refund those who cannot travel by order of the government and charging a higher price to rebook. Absolutely disgraceful, heartless behaviour amounting to nothing more than straight robbery without the violence. DO NOT book with this company, there is no such thing as customer service and in the event of unforeseen circumstances happening you WILL lose out. They've got £2093 of mine and refusing to give it back to me. Nasty business.”

Helpful Report

Posted 4 years ago

“Unable to get refund from a holiday booked. Covid19”

Helpful Report

Posted 4 years ago

“Recently booked a cottage with Sykes for the 6th time in a number of years and had paid in full. Sykes told us last week that we can’t travel to the cottage and they won’t give us a refund. Unbelievable way to treat a regular customer.”

Helpful Report

Posted 4 years ago

“Shocking company, do not book with them.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews