Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke- they are greedy and will not refund people who cannot genuinely Change the date if their holiday Due to covid-19. We have paid close to £700.00 and have been point blank refused a refund. I along with a large number of others will never use Sykes again and will do everything in our power to spread the word of how they are treating laying customers. DO NOT BOOK with this company.”

Helpful Report

Posted 4 years ago

“In the April due to go to cottage so fully paid been told to amend booking which is increase in price which Sykes pocket. The policy for refunds is absurd this is a health emergency. Have also paid in full for three other cottages during this year. How on earth can Sykes say it's safe from 4 June do they have a crystal ball. I am over 70 in the vulnerability clarification and have used Sykes happily for over ten years. After their attitude of no refunds and increased prices I WILL NOT BE BOOKING WITH THIS COMPANY AGAIN. So I will wait to see how long this company can operate without all its loyal customers because you have lost this one. Also are you getting your employees to put bogus review in trustpilot because no can say your company is more than one star review with the actions you have taken over this pandemic.”

Helpful Report

Posted 4 years ago

“Exploitative profiteering company at worst, bad customer service and greedy at best. Taking advantage of Covid-19 to (i) refuse refunds, (ii) insist on rebooking to fixed new dates, (iii) expecting customer to pay any difference. Avoid - if they do this at the worst times, they won't be any better in good times.”

Helpful Report

Posted 4 years ago

“Looking at their cancellation policy Sykes Cottages obviously don't see Covid-19 as a health risk to either the property owner, the surrounding area or their clients. I've looked at changing dates as I really would like to stay at the cottage in the future but to do so I'm now looking at October at the earliest with a nice price hike. Which I could understand if it were not for the fact when I find a week which is £100 less I would not be refunded the difference. A good way of covering the "no charge to change" offer and a tidy profit out of the situation. I feel for the property owners but it looks as if Sykes Cottages are taking advantage of a very serious crisis. "11 Cancellations of your Booking by us and Owners 11.1 We may cancel your Booking on an Owner's behalf if: 11.1.1 we become aware of any health and safety or quality-related issue with the applicable Rental Services or Property or its immediate surroundings (for example contamination to the Property's water supply); ..."UK Booking Terms and Conditions" https://www.sykescottages.co.uk/terms/booking”

Helpful Report

Posted 4 years ago

“I agree with all the reviews below. Negative stars if I could give them. I have been on hold for 2 hours to no avail. At times like this with peoples lives and jobs on the line we should be pulling together. But Sykes is only worried about one thing and that is PROFIT. I should be going away during the Easter holidays with my family but obviously this is not going ahead due to Covid 19 government restrictions. Sykes are not offering refunds, just a change of date. I am a teacher and there are no dates available for the rest of the school holidays this year so I am now looking into 2021. I am disgusted with the lack of customer service and I will never book through this company again.”

Helpful Report

Posted 4 years ago

“How they can say "it's not our policy to give refunds" when the actual Government has banned travel is beyond me, I can only hope they will go out of business very quickly after the lockdown is all over. Paid £958 for a week's holiday with friends, thank goodness I took out insurance! Now to go through the rigmarole of trying to claim it back (won't see that money again though) … Just as well I don't have anywhere to go for 3 weeks!”

Helpful Report

Posted 4 years ago

“Sykes holiday cottages withdrew our property but refused refunds. Our only option is to cancel and lose the money or reschedule and pay a grossly inflated price but how do we know when we will be free to do so? We'd rather have the money back in our account not sat in theirs for 12 months quite frankly. Sykes aren't releasing the funds to property owners for the cancelled bookings so are literally hoarding the cash. Surely this is illegal? Appalling company, we'll continue to fight for our refund but regardless of outcome we will never use them again and we urge anyone else reading this to stay far away and not do business with a company like this.”

Helpful Report

Posted 4 years ago

“Refusing refunds. Hearing reports from other customers who have contacted the property owners that Sykes aren't releasing the funds to property owners for the cancelled bookings so Sykes are literally hoarding the cash. Surely this is illegal by this point? We've had our holiday cancelled by Sykes and they are refusing to refund. Our only options are to cancel and lose the money or reschedule and pay a grossly inflated price. To top it off, Sykes are now flooding trustpilot with fake/paid or incentivized reviews in an attempt to limit the damage the negative reviews are causing. Appalling company, we'll continue to fight for our refund but regardless of outcome we will never use them again and we urge anyone else reading this to stay far away and not do business with a company like this.”

Helpful Report

Posted 4 years ago

“Property owners to get £10k property… Property owners to get £10k per property from gov as Covid support package. Sykes policy ridiculous given this. Only people getting done is there customers. Will never use again. Even more dodgy are all the positive reviews On trust pilot”

Helpful Report

Posted 4 years ago

“Wish I could put no stars. In the present circumstances of the Coronavirus Pandemic - and the Govt Advice on travel and lockdown from yesterday evening the behaviour and approach of Sykes Cottages is immoral, unreasonable and just 'money-grabbing'. No response from their call centre and still no reasonable movement on even part-refunds. Avoid using Sykes Cottages - they are untrustworthy and inconsiderate.”

Helpful Report

Posted 4 years ago

“We have a holiday booked for 4th April for 2 weeks. Obviously we are in lockdown and cannot go but Sykes are refusing to refund any holidays. They say we can amend our dates, but there is nothing available as we are restricted to school holidays. The first available 2 week period during a school holiday is April 2021 and they want over £100 more for it. Absolutely disgusting, I won't ever book with Sykes again, or their many other brands.”

Helpful Report

Posted 4 years ago

“Wish we could put no stars. Cannot get through to Sykes at all, fone is dead, chats online not working, no email address we can find. My hubby did leave them a message last week to call him, what a joke. We have a holiday booked on 16 May with friends who are all over 70 and one has heart problems etc and over 70's have been told to isolate themselves for 12 weeks. Well Sykes you can do one as we are not paying the additional money you are now asking for if we cancel not due to us but the situation. We don't want to book next year and guess what the card we used has expired so go on you try and get the money... hope they read these... NEVER will I book with them again and we always use them.”

Helpful Report

Posted 4 years ago

“I echo previous comments. The website only gives option to amend dates. Dates are already booked up for summer holidays etc. Additional cost if you swap choice of cottage. Obviously reduced call handling timescales so that they do not have to take calls. I cannot even get the line to connect.. It just disconnects every time!! A very poor experience which the company should be held accountable by the ombudsmen. It is in times like this you get to see the true ethics of a company...Sykes Cottages you should be very, very embarrassed and ashamed of how you are profiting on peoples misfortune. I encourage everyone affected by this to tell as many people as possible. Maybe then Sykes Cottages will either change their decision or ultimately lose a lot of future business”

Helpful Report

Posted 4 years ago

“Paid for a holiday in may to Anglesey had insurance no refund only I have to rebook a holiday which is more expensive next year , I am going to write to my bank as I paid by visa hoping I get a refund from them . Disgusting company I will never book with them again”

Helpful Report

Posted 4 years ago

“Had a holiday booked with Sykes for 01.05.20 but obviously not now able to go. My husband is in a very high risk category. Have amended to next year but would have preferred a refund. Customer service appalling! Willl never use Sykes again to book an holiday”

Helpful Report

Posted 4 years ago

“After trying today to contact Skye and no answers about my holiday to Anglesey in may and paying £146 and taking out a insurance which didn’t want to refund our deposit and holidays next year are too expensive we cancelled our holiday , as we paid through our Visa card we are going to try and get our deposit back as I know they normally have to as we had a similar problem a few years ago and had our money back , disgusting company will never book with them again”

Helpful Report

Posted 4 years ago

“So it not just me! Sykes prefer to keep their property investors in pocket when we get to lose, in my case £719 for a weekend in Dart Marina. This is Force Majeure, terms and conditions go out the window. Getting in touch with Devon Live and Trading Standards. Give me my money back...lots of companies are taking a hit why should Sykes be protected.”

Helpful Report

Posted 4 years ago

“I've been on hold for over 1.5 hours to try and get a refund.....ridiculous.”

Helpful Report

Posted 4 years ago

“I booked a holiday cottage but because of the corona virus situation was unable to go on holiday when I contacted Sykes cottages I was told that they don’t do refunds but I could postpone when I tried to book the same week next year they wanted an £82 pounds to book it when I spoke with their customer service(that’s a joke) I was told I would have to put up with the increase. HORRIBLE people please do not give your hard earned to these greedy profiteers”

Helpful Report

Posted 4 years ago

“I echo previous comments..we have a holiday booked for this Friday..this was for a one off family event so we are unable to re-book with any certainty that everyone would be able to attend in the future and in any event the moment has passed. Sykes are not offering any refunds unlike similar companies..airbnb to name but one, only amendments to your booking which for us are all more expensive than the price we originally paid and then they expect you to pay the difference, thus not honouring their contract with the customer. There is no flexibility with amendments ie to re-amend at a later date if need be for no charge, but more importantly no option for credit or vouchers to be used in the next 2 years as per government advice to the industry. I have phoned, live chat and emailed on numerous occasions and got little or no helpful response to my concerns...As the amendment policy says you have to amend within 48 hrs of your holiday we are in the position that we will be forced to do this within the next 24 hrs, choosing a date we are not sure we can use and, incurring considerable extra cost or we will lose our money completely. We do have insurance but they will only consider reimbursing the customer if they have Covid 19 or are in isolation or if the holiday company offer no alternative..which Sykes do...but theirs is a very one sided affair with little consideration for the individual circumstances of the client. I have had good experience with Sykes in the past and I know this is a difficult time for businesses too, but Sykes attitude in this instance has certainly changed my perspective of them and I would think long and hard before using this company again. They should be looking closely and urgently at and revising their policy as there are obviously many other unhappy people in the same situation as us. Sykes get a grip...”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews