Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chasing us for money for a holiday that we can't take due to the current situation. No empathy shown at all, just keep quoting T&C's which are now frustrated as they can't fulfill there obligation. Mercenary, money grabbing company who don't deserve any custom.”

Helpful Report

Posted 4 years ago

“Chasing me for money for a holiday that we are unable to take. No empathy showed at all, all you can quote is T&C which are null and void, as you can't provide the holiday. Mercenary money grabbing people.”

Helpful Report

Posted 4 years ago

“I had my holiday in Wales cancelled by the owner, they deliberately kept quiet not realising that I knew, hoping I would pay the balance so they could keep it. When I didn't they thought they could keep the deposit.....wrong! When I told them I had evidence of their devious plans, they offered a refund, but have only given me the £61 returned by the owner and are keeping the 'owners commission', offering only an ex gratia credit for future bookings which I can't make because the owner is so mad that she has withdrawn the property. They have cut off the phones and refuse to refund in cash. Disgraceful company, the worst of the 8 companies I have dealt with during the Covid crisis. I have rebooked with the others, but these cowboys can go to hell for dirty dealing. I am still fighting for my legal rights and will take them to court if necessary”

Helpful Report

Posted 4 years ago

“I have never experienced such poor customer service in my life . We have all suffered from this awful situation that the country is in and lost of people including myself have lost income due to this. We were due to travel at end of March and Sykes cancelled our holding and we are still awaiting money from them. They have kept nearly £100 of my hard earned money and I have emailed them countless times and called and you just get a standard generic email and no answer to the questions asked. Please avoid them”

Helpful Report

Posted 4 years ago

“Sykes merit no star at all! Sykes Holiday Cottages is a despicable business. I will never book ever again with them and never ever recommend them to my friends and family. I paid a deposit in good faith in January for a holiday in Wales in June. On March 23rd 2020, the UK went in lockdown because of COVID-19. As the weeks went on, it became obvious I would not be able to go to Wales for a holiday in June or for many months. I cancelled because I DID NOT TRUST Sykes Holiday Cottages. I did not want this dishonest company to have more of my money. I have written many emails explaining the contract was frustrated because of the lockdown and that I wanted a FULL REFUND. I got automated replies which did not answer my questions/problem. Recently, I have been offered a ridiculous amount of money as a refund and the rest as a voucher as a gesture of goodwill. It's MY money! I want it all back! I have contacted the Competition and Markets Authority which stipulates that "Consumer law requires that a full refund is offered if a business has cancelled a contract without providing any of the promised goods or services. This includes if no service is provided because of restrictions during the current lockdown or if a consumer cancels because of the restrictions." As a summary, an honest company refunds in FULL their customers. Sykes fails to do that simple honest gesture. The money paid is the customer's and Sykes did not provide a service because of the pandemic but pocketed the money. Despicable behaviour!”

Helpful Report

Posted 4 years ago

“I was first put off Sykes when I booked a cottage that was considerably smaller than the pictures led me to believe. I have used them since, unwittingly, when I have booked through a company that has become part of their group. One such occasion, I had paid in full but received a further charge from Sykes. On this occasion, the property owner contacted me to check I had not paid the additional charge, telling me she was withdrawing her property from them because of such instances. What I have seen them doing to their customers during the Covid 19 lock down has only served to reaffirm my dislike of Sykes. I have watched people, already stressed because of the virus, fighting to retrieve their money from bookings that Sykes has consistently avoided to say have been cancelled. The only thing I can say for them is that they are consistent - consistently undeserving of customers in the future.”

Helpful Report

Posted 4 years ago

“Do not deal with this company or it’s affiliates. The 50 plus emails it took to retrieve my money, which included threats of legal action etc. Do yourself a favour book directly with the owner , not agents who take at least 20% in commission.”

Helpful Report

Posted 4 years ago

“Despicable This despicable “company” has taken full advantage of this terrible covid situation, by taking innocent people’s hard earned money for holidays they simply cannot take. Not only have they taken it but now they refuse to refund it. Not only that, they now blame it on the cottage owners themselves. They tried this with me but luckily I was prepared and equipped to fight it and eventually win. I will never use Sykes Cottages again and I will make sure that no one I know does either. I was a loyal customer but like many others I am no longer. You have made the lives of many people who are at rock bottom even worse. This will not be forgotten.”

Helpful Report

Posted 4 years ago

“I really cannot add anything more to whats already been said Sykes must be the worst company i have ever come across. They do not understand customer service they keep money illegally which by law should be refunded. They make threats to customers who quite rightly seek to get there money back through legal action that in its self says alot about this company i shall welcome the day with great joy when this company goes under along with all the people who have treated so many people disgracefully.”

Helpful Report

Posted 4 years ago

“Sykes seem to have moved from Cheshire into a parallel universe where there are no travel restrictions, no need to look after your customers and no need to look after your property owners. I was due to go the week that lock down started but decided 2 weeks before it would be impossible as the shops were empty and things were closing down. We also had 2 people in our party who had health problems & the government were saying stay at home. I told this to Sykes and their response was that there was no official restriction on travel so if I cancelled I would forfeit all the money I had paid. It was almost as if they hadn't read the email I'd sent them. I rebooked for later in the year under duress but if I go it will be my last ever holiday with Sykes.”

Helpful Report

Posted 4 years ago

“Shockingly unacceptable attitude towards holidaymakers during Covid-19. Corporate arrogance at its best. You should be ashamed of yourselves.”

Helpful Report

Posted 4 years ago

“Due to go on holidayat the end of July and not one email from Sykes to update us on what's happening.”

Helpful Report

Posted 4 years ago

“Very poor customer service..in fact,no customer service whatsoever.Emails ignored,phones not answered.Absolutely no compassion shown to prospective holidaymakers who are shielding during this pandemic.A case of tough,we are keeping your deposit and we do not care.”

Helpful Report

Posted 4 years ago

“They are not aware we are in a pandemic. Behaving in disgusting inhumane way to customers and owners alike”

Helpful Report

Posted 4 years ago

“Holiday booked for mid July, one member of the party can't travel as classed as vulnerable. Been emailing Sykes for weeks asking for help to change dates but have been ignored. This leaves me with little choice but to cancel our holiday and loose our deposit before Sykes take the final payment.”

Helpful Report

Posted 4 years ago

“Poor is an understatement,”

Helpful Report

Posted 4 years ago

“TERRIBLE!!! Do not use this company to book your future holidays. I was booked to stay in a cottage in Wales for next week (5 June). The Welsh government announced weeks ago that all holiday lets must remain closed until 26 Sept (to be reviewed every 3 weeks). I constantly emailed Sykes containing links from the Welsh Govt and the Welsh Police to this effect (instructing me that I would be fined and sent back home if I tried to cross the border) and they responded with either generic replies saying they do not issue refunds or they ignored me. Call centre is closed. I tried to leave a comment on their Facebook page and they blocked me! Very unprofessional. They still took my payments from my bank account knowing that they could not supply me with my holiday. As a last resort I got my bank involved and managed to get a full refund using chargeback. If you dare to come after me for MY money Sykes I will take the matter to court! DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“I only wish there was a review site that allowed 0 stars or in Sykes Cottages case.. negative 0 stars. They are without doubt the worst company I’ve ever had the misfortune to deal with. They way they’ve treated people during covid19 is despicable!! Even the old and vulnerable have been hounded to pay for holidays that have been deemed illegal by the government due to lockdown restrictions. I will never use them or any owner who remains affiliated to them ever again!! The stories on the fb page.. Sykes Unhappy Customers are certainly an eye opener into their working practices and very upsetting to anyone with morals or a heart. Avoid this company like you would the Plague!!”

Helpful Report

Posted 4 years ago

“Utter shit-show. The thieves have kept hundreds of pounds of my money as an admin fee despite my booking being frustrated by the Welsh lockdown. Having to resort to credit card Section 75, insurance, or ultimately the courts to get my money back. Never, ever consider booking via Sykes. By all means, use their site to choose your cottage, but then contact the owner direct and save yourself a fortune (and the risk). DON’T USE SYKES!!!”

Helpful Report

Posted 4 years ago

“Terrible company taken all my money knowing my holiday would not go ahead all I get is generic emails. Last generic email told me to rebook for next year. If I wanted a refund they would have to contact the cottage owner to see if she agrees and then they would keep approximately 35% + VAT for their commission!!!!! Which is what the cottage owner normally pays so why am I having to pay it??Cleverly they say it’s a credit that will stay in your account to use within 24 months. They are making up their own rules as they go along. When I booked the holiday back in January they promoted their insurance for me to take out which I did. I have tried to claim through the insurance, filled in the form no reply and still waiting for even an acknowledgement. Absolutely despicable company. Thousands of people are chasing them for refunds even the cottage owners are giving notice as they don’t want to be associated with them. I hope Sykes are investigated for all that they are doing”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews