Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

Write Your review

Tell us how Sykes Cottages made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor is an understatement,”

Helpful Report

Posted 4 years ago

“TERRIBLE!!! Do not use this company to book your future holidays. I was booked to stay in a cottage in Wales for next week (5 June). The Welsh government announced weeks ago that all holiday lets must remain closed until 26 Sept (to be reviewed every 3 weeks). I constantly emailed Sykes containing links from the Welsh Govt and the Welsh Police to this effect (instructing me that I would be fined and sent back home if I tried to cross the border) and they responded with either generic replies saying they do not issue refunds or they ignored me. Call centre is closed. I tried to leave a comment on their Facebook page and they blocked me! Very unprofessional. They still took my payments from my bank account knowing that they could not supply me with my holiday. As a last resort I got my bank involved and managed to get a full refund using chargeback. If you dare to come after me for MY money Sykes I will take the matter to court! DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“I only wish there was a review site that allowed 0 stars or in Sykes Cottages case.. negative 0 stars. They are without doubt the worst company I’ve ever had the misfortune to deal with. They way they’ve treated people during covid19 is despicable!! Even the old and vulnerable have been hounded to pay for holidays that have been deemed illegal by the government due to lockdown restrictions. I will never use them or any owner who remains affiliated to them ever again!! The stories on the fb page.. Sykes Unhappy Customers are certainly an eye opener into their working practices and very upsetting to anyone with morals or a heart. Avoid this company like you would the Plague!!”

Helpful Report

Posted 4 years ago

“Utter shit-show. The thieves have kept hundreds of pounds of my money as an admin fee despite my booking being frustrated by the Welsh lockdown. Having to resort to credit card Section 75, insurance, or ultimately the courts to get my money back. Never, ever consider booking via Sykes. By all means, use their site to choose your cottage, but then contact the owner direct and save yourself a fortune (and the risk). DON’T USE SYKES!!!”

Helpful Report

Posted 4 years ago

“Terrible company taken all my money knowing my holiday would not go ahead all I get is generic emails. Last generic email told me to rebook for next year. If I wanted a refund they would have to contact the cottage owner to see if she agrees and then they would keep approximately 35% + VAT for their commission!!!!! Which is what the cottage owner normally pays so why am I having to pay it??Cleverly they say it’s a credit that will stay in your account to use within 24 months. They are making up their own rules as they go along. When I booked the holiday back in January they promoted their insurance for me to take out which I did. I have tried to claim through the insurance, filled in the form no reply and still waiting for even an acknowledgement. Absolutely despicable company. Thousands of people are chasing them for refunds even the cottage owners are giving notice as they don’t want to be associated with them. I hope Sykes are investigated for all that they are doing”

Helpful Report

Posted 4 years ago

“Like the 1000s of others ripped off over the covid-19 Pandemic, Sykes were rude, unprofessional, greedy, unapologetic and irresponsible. We finally got in touch with the cottage owners who were really nice and they slammed off the company too.”

Helpful Report

Posted 4 years ago

“Customer service ? Non exisant! Emails not responded to and no phone line due to covid. Trying to amend our july holiday but will not respond until they have FULL payment 6 weeks before. Insurance we took out not worth the paper it's written on. 1st time booking with Sykes and will NEVER do it again and make sure everyone I know is aware. Other companies have completely refunded and earned my future business! Appalling. No ability to give 0 stars!!!”

Helpful Report

Posted 4 years ago

“Disgusting treatment of customers. Treating everyone differently, if you trust Trustpilot 5 star reviews on this company. Communication levels Zilch until it comes for asking for money for holidays unlikely to be taken. Then if you don’t pay the balance (actually their commission 30%) nasty emails..generic of course. Never ever again, too much pressure.”

Helpful Report

Posted 4 years ago

“We were due to travel 12 June. We have spent weeks trying to contact Sykes. 1 day before balance due they got in touch. No cancel option just move date. No availability of dates. Whilst we were doing this they took £1800 from our bank. We have spoken with them and they now want a full deposit for the changed date 1 year hence when we booked on low deposit under different terms. Weeks on and we are still trying to recover our cash. Our owners have done their best to assist. Huge stress at difficult time. Thank you Sykes. Never again.”

Helpful Report

Posted 4 years ago

“AVOID!!Very expensive holiday house booked in Feb for mid July departure. £1.6k deposit of. Balance £3.5k due 5 June. Been trying for several weeks to change date of holiday as several in our group in 80s/90s and others travelling here from abroad (quarantine!). Sykes say they need owners permission and owner not responding. They tell me they will not pursue owners anymore and my case is closed!! Terrible customer service. It seems as though they WANT us to default and not pay the balance, thereby nulling the contract.”

Helpful Report

Posted 4 years ago

“Worse Travel Agency Ever!! The Owners of the cottage 'Blue Sky Cottages aurae nairn Scotland' are just as bad!! Sykes should not be allowed to operate. This was the first time we have ever used them and will most definitely be the last! People who book with this company might aswell go and get your money and throw it straight into a fire and watch it burn, because booking with Sykes is exactly that! Seriously avoid this company, once they have your money, you will get no more customer service from them, no response from them and simply NOWHERE with them. They have £1575 of OUR hardworking money that we stupidly handed over to them and won't give us it back. They cancelled our holiday due to the Covid-19, which we completely understood but then only offered us a change in date. As we were going away with all the family to celebrate 3 special birthdays, we could not unfortunately get the same time off again. Sykes never returned any of our phone calls or emails over the last 2 months once they learned that we wanted a refund and not a change in date! Sykes told us that it would be down to the owner of the cottage if they wanted to refund us and told us to phone them. My husband phoned the owner Simon and was very abruptly spoken to and was told he had no right contacting him. When my husband explained Sykes had told him to , he said to my husband he was lying! He then said that he was busy and he would phone my husband back when he is ready! We have yet to receive that phone call and as our holiday has now passed, we aren't expecting to hear from either Simon or Sykes. So if anyone out there is thinking of booking through Sykes or the cottage we had booked which was 'Blue Sky Cottages aurae nairn Scotland ' seriously DON'T! Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved.”

Helpful Report

Posted 4 years ago

“I am not happy about the way I have been treated by Sykes Cottages!! They took the full balance from my account in April for a cottage booked in May which they knew I would not be able use do to the "Coronavirus Travel Restrictions." They misled me into claiming what I thought would be a full refund for my holiday and then withheld nearly £200 in booking and commission fees. They seem to think that witholding fees for a future booking is a "goodwill gesture." The "ex-gratia" credit terms and conditons threaten the withheld fees will be void if any action is taken to reclaim a full refund. This is not good service in any shape or form!!”

Helpful Report

Posted 4 years ago

“Dreadful dreadful dreadful, avoid avoid avoid I am 57 years old, I have never put in a complaint against about a travel company before, but please please please avoid thou s company, they are nothing but a bunch of leeches, who saw covid 19 as a moneymaking opportunity for them. They made every ounce of profit that they could possibly squeeze out of what was an impossible situation for most. When other companies worked with the it customers, they just squose squose squose, well I will remember the companies who helped and those who took advantage, long after this is done, thieving bastards, and if you are wondering why I am complaining here and not directly on their website, that is because there is a stop on their emails, you can't send one through to them until 30days before holiday I as due, I have a complaint and in three weeks time I will be able to tell them approximately. Don't book with them”

Helpful Report

Posted 4 years ago

“I am 57 years old and this is the first time I have ever complained about a tourist company. I don't normally swear but I am now forced to. These are nothing but inconsiderate thieving bastards, they are using the covid 19 virus to make money out of people, despicable, I have used this company several times but never again, I will make sure every one I know knows to avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Unlawful company,keeping our well earned cash for holidays that was lawfully stopped from going on them due to this virus...see u in court !”

Helpful Report

Posted 4 years ago

“We have used this company happily over the years and believed them to be honest. Never again! They owe us £500 for a cottage booked on Skye this week but not available due to Covid and are refusing any refund. This is contrary to Competition and Markets authority guidance. Hopefully they can be pushed into insolvency which will make refunds on Credit Cards easier and take a bad apple out of the market”

Helpful Report

Posted 4 years ago

“Booked for a cottage in Wales. With coronavirus we wanted to rebook, and tried for a month to do this. Many, many emails later and we were no further forward having had no meaningful response from anyone. We were left with the options of losing our deposit of 260 pounds or paying the full 700 pounds with no guarantee that they would rebook it for us, or that we'd be obliged to take the holiday with the current lockdown restriction in Walesl, or we'd just lose our money. We ended up cancelling and losing the deposit; could risk losing 700 odd and have no holiday. The worst customer service and holiday company experience I've ever had. Please avoid this company like the plague.”

Helpful Report

Posted 4 years ago

“No full refund due to covid. Yes tough times but absolutely abmissal lack of contact and extremely poor customer service. Will never use Sykes again or it's affiliates after many loyal years of booking holidays. No way to treat your customers”

Helpful Report

Posted 4 years ago

“Awful company We had booked a cottage with Abritel Homeaway who works with this horrible company. As we can't go to scotland because of the lockdown we've asked to postpone our holiday in September . Impossible they couldn't find any solutions even for another rent. and they refused to refund our prepayment 150 pounds This is unacceptable, they just profit of the situation Never rent anything with them Awful !!!”

Helpful Report

Posted 4 years ago

“Thieves still waiting for our Easter refund with Sykes not responding. This Company needs to be investigated!!”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews