Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,478 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

Write Your review

Tell us how Sykes Cottages made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible customer service for owners!! Do not let your properties with Sykes!”

Helpful Report

Posted 1 month ago

“I wish that I could give less than a 1 star review. Do not use this booking company. They are criminals and will steal your money.”

Helpful Report

Posted 1 month ago

“Very unprofessional, take no responsibility of what goes wrong. Unhelpful . They need looking into because they get away with to much. Don't understand exactly what they do but take a cut of the money. Rented out a property that would not pass health and safety. Done nothing with my complaint. My review left for them was never put up .I wonder why. Over £3000 ,to rent this property overpriced dump You can't even download all the pictures here.”

Helpful Report

Posted 1 month ago

“Burnside Cottage, Braithwaite stayed in this cottage for the past 3 years and booked while we were there for 2025, deposit paid and booking contract confirmed via e mail. Owner has refused our booking for 2025 due unpublished feed back given following this visit. Wish I had pressed publish instead of being professional and sending it as confidential. Arrived to find a large note on oven saying it was not working. 3 days later received a phone call from Sykes saying engineer arriving that day and to leave a key which we reluctantly did as it there was no where to lock away valuables, car keys etc. Alternative was to stay in all day. Engineer attended, oven not fixed. On departure left polite note for Housekeeping Team and additional note re blocked shower drain which I cleaned removing clumps of hair that had clearly been there a long time and noisy airlocks in both toilets which were there from day we arrived and could be a sign of something serious ie blocked drains. Via Sykes on line feed back to owner also mentioned garden has planting growing over paths and in need of some attention (safety issue) toaster works but no markings as so well used and could lead to a fire if something is burnt which is another safety issue. tv far too small for lounge which we have mentioned before. acknowledged new garden furniture but questioned why leave broken set in the garden and not clear a broken bbq that had a note on it 'left by previous visitors use at own risk'. Why not clear the rubbish? Received call yesterday from sykes saying our booking had been refused by the owner. Totally in breach of their contractual T & C's which we will take further. Lets hope that the other comments made re cleaning standards etc by other visitors have not resulted in the same treatment”

Helpful Report

Posted 2 months ago

“They do not do much for their money as everything is done by yourselves on line. They do have lovely properties but if for any reason you need to cancel they will not return any of your money even if they still have 3 months left to fill the property again. So Beware.”

Helpful Report

Posted 2 months ago

“No support from sykes cottages after we completed about the unclean accommodation that we booked for a 3 day break at Ridgeway in Bridlington (of which we left the next morning) even with photo evidence, they said we should have contacted the owner even though we booked through sykes. When they connected the own she did know what the problem was,some people obviously don't have standard. Sykes cottages customer services are useless will never use them again”

Helpful Report

Posted 2 months ago

“terrible customer service. incompetent.”

Helpful Report

Posted 2 months ago

“I read you won British travel awards, must be some kind of joke. No customer service at all.”

Helpful Report

Posted 2 months ago

“Awful customer service with zero protection for paying customers.”

Helpful Report

Posted 2 months ago

“Made an online booking for a cottage in 2025. Agreed to pay a deposit of 87 pounds and gave payment info. They immediately (same day) showed the booking as cancelled, re-listed the booked dates as available to others, and charged the equivalent of 327 pounds to our credit card. The only contact avenue was to click on our online booking and message them. Since they had cancelled our booking, that was a dead end. We pursued other means and could not get any response. There was no way to leave a phone message after trying several international calls. Eventually we found an email address and emailed. No response. I have filed a dispute with our credit card company. I would not book a holiday through them again and, if I was a rental owner, I would not list with them. Sykes? Yikes!”

Helpful Report

Posted 2 months ago

“The cottage poets corner Malvern.had moths flying around and landing on your face.this was also mentioned on earlier reviews.We booked for 3 nights but left after 1 night due to this problem. Asked sykes for a refund but they refused. And stated if you leave the doors and windows open in a rural area you expect insects.A MOTH infestation is not an insect issue, as there was lava eggs in the carpet. Will never use SYKES COTTAGES again and especially poets corner Malvern.As the owner would not refund either and did not care for the customer,never mind they are all making a good living and profit and it just the paying renter who pays the price”

Helpful Report

Posted 2 months ago

“I did not receive the £150 cleaning deposit back that i paid to the owner of the holiday let and Sykes Cottages have been no help at all. More serious than that though, 7 days after we returned home my 9 year old granddaughter received through the post a formal caution letter from the local county council for fly tipping !! It appears that the owners/ housekeeper of the holiday let decided to dump the contents of the wheely bins (5 black bin bags) down a country lane. Unfortunately for us one of the bags contained a birthday card envelope to my granddaughter at her home address. Her parents had to fill in a formal PACE form on her behalf. Obviously we contacted the council in question and explained the situation and they are pursuing the owners. On both these matters Sykes have shown no interest or concern. Getting them to reply to an email is like pulling teeth. This was the second year running we have booked with Sykes, there won't be a third.”

Helpful Report

Posted 2 months ago

“Bullying attitude when I made a mistake booking Absolutely awful liars to deal with”

Helpful Report

Posted 2 months ago

“Extremely disappointing and upsetting experience with Sykes Cottages. We booked for a three night pet friendly stay at Cleveland Way Pods. Book in was at 4pm and Sykes were supposed to text with an access code. So we packed up the car and the dog and set off early to stop off at Dalby Forest on the way to make a day of it. We stopped off at a garage when we were 40 minutes from the destination, checked my phone for the text from Sykes only to find a voicemail, left at 3.15pm, stating the holiday had been cancelled! It took a while to get through to customer service and ‘all they could do was apologise’ they tried to find alternative accommodation but there was nothing within 100 miles, they agreed to ‘fast track’ a refund and eventually said they would compensate with £50. 5 days later and more phone calls, (where they explained they could do not have the ability to fast track refunds) I received my refund but not the £50 compensation, this instead is currently on my Sykes app account page as an ex-gratia credit due to covid and expires on 22nd June 2022!!! I am absolutely appalled at the lack of concern, they explained that the booking had been cancelled due to the owner pulling out from Sykes, and due to an admin error, they had forgotten to inform me. Disappointing does not describe how we felt turning the car around and travelling back home, I would never use Sykes Cottages again and it looks like I will not receive any further compensation, to cancel a holiday by voicemail, 45 mins before we were due to arrive in is disgraceful.”

Helpful Report

Posted 2 months ago

“Where do I start with how bad this company is? Despite contacting the telephone helpline in June and miraculously getting through to a customer service operator(and given the standard of service received the title is a complete misnomer) to advise I could not see/pay or amend my booking as their portal never works- she advised they were aware of issues but were working to fix it and here we are two months later and still not fixed . Called again today as had some time to spare lol - on hold for wait for it - My booking reference number is MS68I-24-EN, property reference 927592 email confirmation received 24/01/2024 deposit paid balance outstanding due on 23/09/2024 and before I get some smart comment about the payment being incomplete - tell me exactly how I can make a payment if the booking doesn't appear on your portal ? and nobody in customer service responds ? Your customer service score 1.2 reflects how poorly your company performs”

Helpful Report

Posted 2 months ago

“Never again, Sykes complaints team are poor. Had to chase them every time and they just washed their hands of the matter”

Helpful Report

Posted 2 months ago

“Worst customer service ever. Would not book with them again. Did not contact us, we had hundreds of flies in the kitchen on arrival. Paid over 2 thousand pounds for 5 days. They were not interested.”

Helpful Report

Posted 2 months ago

“My Wife and i booked The Stables, With Sykes Holiday Cottages, On august 15th for four people we paid the money and started packing as we were leaving on Saturday morning for a three day stay, Friday afternoon we got a message of cancellation leaving us in a state of panic as our Daughter and son in law had taken time off work to come with us and help as we are Pensioners and my wife has trouble walking, Sykes was hard to get hold of taking over 11/2 hours to get through and then never got back to us as promised twice, leaving us in total panic, After ringing again, Eventually they offered us unsuitable accommodation in places out of the way or 50% +more expensive when we turned them down we were told we could not have our money back for three days so now we were really in a sticky situation, being pensioners with no money to pay for somewhere else. We had saved for months for this break to be let down by Sykes (Shame on you) Luckily our Daughter paid for a lovey stay in Newcastle Emlyn until we could retrieve our money from Sykes Holiday Cottages, We ended up staying at Melin Pandy B&B Absolutely Fabulous. Oh and as we were near the Sables cottage, We thought we would take a quick look and would you believe it there there were people in there, We were told they were shut due to trouble with the Pipes, we had no compensation for our troubles and spent hours cancelling things we had booked. Caused by Sykes holiday cottages ! BEWARE YOU COULD BE IN THE SAME BOAT !”

Helpful Report

Posted 2 months ago

“Let me start by saying that I review places A LOT, and I rarely give a rating below 3*. I wish I had checked Sykes Cottages’ Google reviews before booking with them. Property (Shepherd's Retreat Hut in Cornwall) was falsely advertised by Sykes Cottages as having Wi-Fi. Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet. The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by the owner to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it – when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, there’s another hut right across from it, so every time you’re outside at the same time there’s essentially no privacy. The blind in the bathroom was also not working properly. This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the Wi-Fi and refunded us the booking fee - £42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews of their campsite Pattacott Farm Glamping and Camping (where the hut was located), and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Sykes Cottages then said they would speak to the owner to see if they were willing to offer compensation. Surprise, surprise, they weren’t. And Sykes seem to find this acceptable. Sykes Cottages and the owner of the property broke their own terms and conditions and yet refuse to refund me for the two remaining nights. We lost £311 for nothing.”

Helpful Report

Posted 2 months ago

“No communication whatsoever from Sykes. Contact details given just lead to automated services which do not work. Our holiday was cancelled without explanation. Money was returned, but the property reappeared as available after our reservation was cancelled. Not trust worthy”

Helpful Report

Posted 2 months ago

Sykes Cottages is rated 1.2 based on 1,478 reviews