Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

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216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont even bother trying to contact Sykes - they will not answer emails if you try to contact them via phone it is a pre recorded message at the end of it they shut it down Sykes do NOT wish to be contacted when you have an issue and boy do we have an issue with Sykes! They cancelled our holiday due to covid but would not refund our money of £800 the only option was to rebook costing another £400 for the 1 week. I got in touch with CMA and they got Sykes to return monies to customers ??unfortunately we couldnt get ours refunded because it had been rebooked for a later date. They really are a shambles to deal with. after reading some of the other email written by other Sykes customers it brought a tear to my eyes it is absolutely disgusting how Sykes are ripping people out of their hard earned money. I hope CMA get involved again and bring Sykes to book I give Sykes 0 yes 0 stars as to the questions below Sykes do not answer”

Helpful Report

Posted 3 years ago

“I am a cottage owner with Sykes and I feel they are exploiting customers with their pricing policies during the pandemic. I plan to remove them as my agent so I can offer my customers better booking flexibility at a fair price.”

Helpful Report

Posted 3 years ago

“We have booked our hokiday on the low deposit scheme for November 2021 for 14 nights We have had to change it a few times due to covid and the fee of £30 ech time is a bit steep!! I have been trying to contact sykes about changing our property as my osteoarthritis in my knees and hands has got worse , I am registered disabled tooand my partner has been diagnosed with chronic fatique syndrome. Making his joints very sore too The property has a spiral cast iron stair case and the bedroom in the tight eaves of the place!! We want to change to another proprty but just cant get hold of the company!!! NO email address Phone call cuts out saying tget are too busy I am rather annoyed at the lack of communication options Plus sykes have the terms & conditions on low price bookings they want you to pay a steep cancellation fee Can they please answer theur calls or provide a email address asap”

Helpful Report

Posted 3 years ago

“Beware anyone who might be tempted to move a booking because of COVID restrictions - we were due to share a property with friends in early May and now can’t - a refund won’t be forthcoming. If you use the ‘change your dates’ option via your account you will be charged far more for the new week than you would if making a fresh booking - in our case that was a difference of £106. Sykes already charge an amendment fee of £30 so why are they loading the rental fee as well? Could it be they’re capitalising on the pandemic and happy to rip off their customers? Take photographs/screenshots of the price differential and complain. The CMA sorted them out last time and needs to get involved again.”

Helpful Report

Posted 3 years ago

“I've tried to contact Sykes about my booking but cannot get hold of anyone, an automated voice tells you if you need to change your booking date do it online then phone goes dead. We've used this company before with no problems but this time it's been terrible customer service. I will think twice before I ever use them again.”

Helpful Report

Posted 3 years ago

“Like others on here, I have been a loyal and regular customer of Sykes Cottages for a few years and was always really pleased until this last booking. Booked a seaside barn for May 2020 and due to Covid restrictions was given the opportunity to rearrange dates, so moved it to May 2021. Due to a number of factors including Covid restrictions in place until at least mid June meaning I could not travel and go anyway, and my partner having no income through a small business that has been closed for most of 2020/21, all of which were beyond my control, I was hoping to honour that original booking but defer it to a future date, rather than just cancelling it. I was told I could submit a request to move the date, and when I went online to complete that, the same week and same barn next year was over £300 more, for nothing! An extortionate cost for a self catering week in north wales, that I was not prepared to go ahead with. Not doing this however, meant cancelling and losing all of the money I had paid previously because they give NO refund. So either way, I lose out financially, and zero sign of any customer service, compassion or understanding. Total disregard for my personal circumstances, the impact of a global pandemic, and instead hiking prices in an attempt to cash-in on people desperate for a break, with booking terms & conditions that enable this daylight robbery and poor experience. I feel sorry for the losses that businesses have experienced, I am one myself, but you don't recoup your losses by shafting loyal customers who are struggling in extraordinary circumstances. Sadly l was left with no option other than to cancel and lose all of my hard earned money paid to Sykes, and no support or understanding from them, so I will not be using them again.”

Helpful Report

Posted 3 years ago

“I booked a holiday with Sykes for June 2020, which I was unable to take because of the Lockdown. I emailed the company to see what was going on, they sent me a mail to ring them I was not offered a refund, but was told it would be easier to rebook. I rebooked for 2021 (at a higher price) but since then we have relocated to with in 3 miles of the of the cottage we had booked. After numerous phone calls to see if we could either change the booking, or a least have Sykes vouchers, we have been told NO and we will lose the deposit on the cottage if we cancel this is what they want us to do and how they make money As a pensioner, this is a huge blow to me, and I cannot understand why Sykes will not do anything to help me (actually, I DO know why, it’s easy profit for them). I have been a long-time customer with Sykes, but after this experience, I will not be booking with them again. The rating should be 0 they are a shower company.Don’t waste your money on them .”

Helpful Report

Posted 3 years ago

“Looking to book a cottage latter this year and having previusly used Sykes a few years back I decided to check them out. So having looked at reviews on this site I went to the Sykes Unhappy Customers Facebook page today and cannot believe what I have read and how long Sykes have been allowed to get away with such behaviour. I will now be looking to book direct with the cottage owner.”

Helpful Report

Posted 3 years ago

“If you think these reviews are appalling, you should take a look at the Sykes Cottages Unhappy Customers Page on facebook. Why would anyone book with this company? I was a Sykes loyal customer before Vitruvian Partners took them over, now I will never use Sykes again.”

Helpful Report

Posted 3 years ago

“Like so many others we were refused a refund for our holiday scheduled during the first lockdown. We had to pay extra to book in the same week a year ahead. Once the company was forced to change its refund policy we were told that as we had already rescheduled (we had no choice) we did not qualify for a refund.”

Helpful Report

Posted 3 years ago

“Booked via lakes cottages which on bank statement shows as Sykes. Again like many on here couldn't go for New Year as lockdown. Refused an alternative cottage for this next new year as the original one was booked. Refused a refund of the price which we had paid £659 they asked for another £187 if we wanted to book for 2022! Even had insurance booked through them but apparently it dosent cover cancellation through pandemic. Absolute Nightmare of a company. Thankfully the credit card company have now been able to reimburse us.”

Helpful Report

Posted 3 years ago

“Payed 439 £ last march 2020 and couldn't go due to lockdown. Rebooked for this March and are being charged £930 ! Fortunately c card has changed since booking and there is a very good chance we will still be in lockdown .Very unhelpful re our booking on the phone as to why we were being charged so much .Will never ever use this company again .”

Helpful Report

Posted 3 years ago

“Avoid! Had two bookings in 2020 but due to COVID, both could not go ahead. These charlatans would not refund money but insisted on my changing dates at extra cost. They don’t like complaints either so I’m blocked from their Facebook page!”

Helpful Report

Posted 3 years ago

“Having to cancel our holiday for April 2nd for a week, shocked that we have lost our full deposit of 418 pounds. Disgraceful”

Helpful Report

Posted 3 years ago

“Had a booking for the end of January. I was told it was cancelled at the end of December. Now I have been told.I have to wit 45 days for.my refund. I wonder if i will ever get it back. Looking at using solicitors to recoup the funds. Absolute disgrace..”

Helpful Report

Posted 3 years ago

“Absolutely disgusted, refused to give me a refund june last year and told me I had to amend dates, so picked a date for June 21 that I can’t go on now, still refuse a refund telling there waiting for government, I’ve found other people to take over the holiday but won’t change the names over and tell me I’m still liable, absolute joke.. con artists and should be ashamed”

Helpful Report

Posted 3 years ago

“Don't believe the 5 star reviews! What a disgraceful organisation Sykes are, we have a holiday booked for Mid March that will clearly not go ahead. You are ‘hiding’ behind the Coronavirus regulations review clause, even though the Act itself is in place until the end of March. You refuse a refund and are still going to take our balance. A balance that is only due because Sykes refused to give us our money back last year and forced us to move it to this year, costing us more. And the biggest kicker is that the Market Commission has since found against Sykes Covid refund policy last year and you should have given us our money back in the first instance!”

Helpful Report

Posted 3 years ago

“These reviews are appalling, why would anyone book with this company. I was a loyal customer but will never use Sykes again. I am amazed they can get away with treating people like this.”

Helpful Report

Posted 3 years ago

“Customer Service is non-existent. I submitted a complaint in October 2020 and despite this being "escalated" the only responses I have received are acknowledgements of my emails and excuses that they are busy, short-staffed due to Corvid.”

Helpful Report

Posted 3 years ago

“If I could rate them a 0 I would. They have been absolutely abysmal amongst this pandemic. Last year even though there was a travel ban in place, they refused to cancel and refund us for our holiday and instead only offered us the option of rebooking. We were given two dates, both costing more than what we had paid originally. We picked a date and as soon as we did, the second option went down in price so we asked to swap to that date instead and they refused. Fast forward a year later and due to government rules we can not go because there are 3 households mixing, which is not allowed. They are still refusing to cancel or refund and have only offered for us to rebook again, only this time they want to charge us £30 to do that. I am not sure legally how they are allowed to encourage you to break the government rules and have contacted the CMA on this regard. The CMA has already confirmed that if there was a travel ban they should have offered refunds and apparently Sykes have agreed to it, yet still no refund. I will never ever use this company again, and I will be writing this review on several platforms.”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews