Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,478 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A real rip off as booking fee is NOT as it sounds but a percentage of holiday cost! Other companies charge £20 - £40 per booking regardless of holiday accommodation cost . Sykes also charge £5 admin fee ! WHY ???”

Helpful Report

Posted 5 months ago

“"Le Barnes and Sons" LAKE VIEW COTTAGE OWNERS ROXHILL MANOR: They take advantage of young people and make up derogatory lies to the Sykes so they can further extort another £107 on top of their already high costs of rent. With ZERO proof when asked for it, only to send over an invoice with very expensive items (did not exist prior) and claim we recover cost of damages. The cutlery was also filthy. Did not once send over any emails showing damages or call me to discuss but straight away sent invoice. The good housekeeping bond is not "incase of" it "is", just remember that £100 you sign into they will try any angle to take. Did not formally greet us but rather spoke to me through the door just as I was mid way through my shower (zero social cues proceeded to talk and talk) utter con jobs. Had no choice to dispute the bond either constantly threatened to take me to small claims court. We are 18 and left the place spotless, you should be disgusted with yourself left a horrible dampener on the holiday.”

Helpful Report

Posted 5 months ago

“Many customers have had problems with Sykes Cottages. The Sykes Cottages Unhappy Customers Page on Facebook can help. Over 7,500 members.”

Helpful Report

Posted 5 months ago

“We had booked a week in North Yorkshire for the upcoming September (2024). However, my wife suffered a serious stroke a while back and has deteriorated steadily to the point that I am now her full time carer, helping her dress, toilet, feed, medicate etc. She can't walk more than 5 yards and has to use a stroller and mobility scooter. With all this taken into account, we both felt that the upcoming holiday would be a washout, so decided to cancel. Contacted Sykes who were totally hapless. Even though I'd paid in full at the time of booking AND taken out cancellation insurance, when I tried to cancel, I was shown the pop-up that I am not entitled to a penny! Why??? I contacted the insurance company direct who then sent me a 'claim form'! It was 8 pages long and full of bumff! Question after question unrelated to why I wanted to cancel! In the end I gave up trying and will now have to accept that I will probably lose £709 paid! I have used Sykes many times over the years but never again! Words of warning!..... don't fall for the 'Insurance scam'!!”

Sykes Cottages 1 star review on 17th May 2024

Helpful Report

Posted 5 months ago

“Appalling customer service We have used Sykes many times in the past with no problems however our latest booking has been cancelled by Sykes with no explanation and contacting customer service has proved fruitless so far. I noticed that the funds for our holiday which were paid in full have not been reimbursed as yet. Very poor show will not be using this company again.”

Helpful Report

Posted 5 months ago

“Torkeld Cottage, Garlieston, Dumfries & Galloway The cottage booked was not clean: the toilet was discoloured and could not be cleaned with bleach, the mattress was extremely stained. There was no way we would have used the bed. The whole place was tired and rather shabby. The garden was secure for our dogs, but the owners five dogs were on the other side of the fence! When we spoke to the owner, he suggested we go home and apply to Sykes for a refund. We contacted Sykes who asked us to take photos which we sent. We then left at 5.30pm - with nowhere to stay and 300 miles from home. Sykes have been no help, closing the complaint within 24 working hours, refusing to consider any form of refund. Needless to say we will not consider using Sykes again.”

Helpful Report

Posted 5 months ago

“Awful company to deal with, I will never use again. I have had a massive change in personal circumstances and looked to cancel my holiday asking Sykes for a full or at least partial refund as it was 4 months away that I asked to cancel from attending the cottage, so plenty of time to re-advertise. I then asked if I could change the name on the booking so could at least offer to another couple and the answer was no. A money grabbing, unhelpful company. The phone cuts you off, they never reply to emails and their responses are quite frankly rude and unhelpful. They do not understand your individual circumstances or take these into account. I would really like it if Sykes could reply to my review, or else I will take this further! Awful company. Will never use again or recommend.”

Helpful Report

Posted 5 months ago

“Paid the deposit and within the hour had to cancel as one member of our group couldn't make the date - which was by the way over 5 months away until we were due to go - Sykes took the next instalment for the holiday the next date direct from my credit card. You cannot speak to them. The automated phoned system takes you through all the phone options then cuts you off. If you text their message service they don't reply - absolute scammers - I would highly recommend you find a different company to book your holiday with - and use your hard earnt money more wisely. Disgusting service and Company.”

Helpful Report

Posted 5 months ago

“Everything!’ it was the worst place we have ever stayed ! I don’t think Sykes vet their cottages as the owner of the one we rented and stayed ONE night although we had paid for a week clearly doesn’t have a clue about holiday let’s!! NEVER AGAIN”

Helpful Report

Posted 6 months ago

“Big issue contacting them by text and on line is only an automated list of queries - customer service is non-existent - will be a catastrophe if something goes wrong during our stay. Won’t be using them again. Pity you can’t rate them with Nil stars!”

Helpful Report

Posted 6 months ago

“Mainly they do not like to communicate with their customers. Had to cancel a holiday and then had great difficulty talking with anyone from this company. The don't do talking with clients just clicking on useless links !!! Will never use them again”

Helpful Report

Posted 6 months ago

“Trying to get through to them to ammend a booking is a nightmare and the App is frustrating. Makes me not want to use this company ever again”

Helpful Report

Posted 6 months ago

“Booked and paid deposit, but did not receive an acknowledgement. Booking not shown on my account, but my frustration was with their customer service which is non existant, 'on line chat' a joke, phone calls totally stonewalled. I have lost faith in them completely, and have asked my bank to refund the payment. This would be a nightmare if I wanted to contact them over something crucual. Never again Dawn.”

Helpful Report

Posted 6 months ago

“Enquiring if the pictures of a particular cottage were up to date using live chat and talking to KATIE. She tried to get in touch with the owners of the cottage to confirm the pictures were up to date. Not being able to contact them she said she would try the following day, which she did and confirmed that they were recent pictures. She then booked me the cottage for my chosen dates in a very polite, helpful and professional manner. Well done Katie, well done Sykes.👍”

Helpful Report

Posted 6 months ago

“Absolute terrible company to deal with. Do not use them if you know what's good for you. Property left with no heating or hot water last few days of our holiday. Kept trying to get hold of them and contacted customer services and logged complaint over phone on 3 occasions and sent messages on email and via the app. They would not get back to us and when we called again they said they kept saying the case was closed etc. They are complete scammers and terrible people and company to deal with!”

Helpful Report

Posted 6 months ago

“Absolutely terrible customer service . Was sent an invoice for some damage via their portal my puppy caused to a wooden chair this is totally my responsibility but then asked to pay for 2 chairs £249.00!! However no proper running shower and no tv in lounge all week as not connected properly no signal , dog gate also broken for stairs so supplied at cottage and pets could not go upstairs . I reported these things to owner and Sykes . Now multiple emails/WhatsApp telephone calls no one answers for ages and ages as they are busy and if they do they don’t seem to follow up your complaint and just send a standard message again ignoring everything . They have just sent another stark message not addressing my concerns at all raised not offered any refund for the faults at all at the property , just asked for full payment of damage and sending same photos (although they said they were different images they aren’t ) . I was also drawn in by tge £20 deposit scheme”

Helpful Report

Posted 6 months ago

“avoid at all costs - let out homes that are not fit for purpose - left without heating or hot water Sykes cottages let us a holiday home that had no heating or hot water. - It is illegal to rent out a property that is not fit for purpose! Spent 3 days of our holiday ringing them and asking for this to be fixed but we were met phrases such as 'this is out of our hands' and plenty of excuses. The company won't even compensate us for those 3 days, they have offered a 25% refund for the 'inconvenience caused'. Absolutely awful company to to deal with from start to finish. Unhelpful staff, lack of communication and very hard to actually get hold of. The property itself aside from having no hot water or heating was also dangerous as live wires were sticking out of plugs etc. Things a managements company should not be over looking. I have nothing good to say about this company or the properties they 'manage' and I urge everyone to avoid booking with them.”

Helpful Report

Posted 6 months ago

“Used the £20.00 deposit , booked on Sat 6th April 24 , when I read the reviews the cottage had more than one review stating it was dirty , I called on Monday 8th April to cancel but I couldn’t get through . I got through on Wednesday but Sykes won’t let me cancel or change properties stating they will require £345.00 to cancel the holiday . Terrible customer service . Be warned . Read the small print . Scammers”

Helpful Report

Posted 7 months ago

“Scammers!! Also been scammed by the £20 deposit scheme!! It says terms and conditions apply but doesn't specify anything and we lost £1000 on bookings cancelled 3 months before the time.”

Helpful Report

Posted 7 months ago

“Booked a property Ty Glas, 22 Crompton Way, Ogmore by sea. Wales. UK Sykes took my money, then cancelled the holiday but have not refunded the money. This should be refunded to me immediately. Still not received. They are impossible to contact by telephone. Have spent hours on hold today to no avail. Their App is not fit for purpose and neither is their supposed SMS service. After hours on hold, they are now closed and have kept my money £666 of it!! Furious. Same company stole off my credit card approximately 2 years ago. I will never use them or trust them again.”

Helpful Report

Posted 7 months ago

Sykes Cottages is rated 1.2 based on 1,478 reviews