Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

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216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH THIS COMPANY. They took my booking two weeks ago, sat on the money for two weeks, and then today called and said the owner had changed their minds and the booking was cancelled. My holiday was ruined, meanwhile they get a cancellation fee from the owner so they MAKE MONEY off my booking being cancelled. And if I had cancelled from my end, I would have lost the whole amount. I'd paid If you book with them understand they ONLY CARE about the property owners and any reservation you make is completely worthless.”

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Posted 4 years ago

“Art Deco house Menai Bridge Anglesey, this house was filthy & although we have complained to Sykes we have got no where. During Covid we expected a clean property, how wrong we were. Instead we had to clean on arrival & also found the vacuum was full of other peoples dirt ! This is unacceptable at any time, but during a pandemic totally unforgivable. Shame on you Sykes cottages !”

Sykes Cottages 1 star review on 13th September 2020

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Posted 4 years ago

“I'd give it zero stars if I could! We will never use Sykes or anything associated with them ever again. Awful company. Don't answer phone, emails or anything. They can send emails saying that we owed some money but not reply to us. We cancelled our holiday as you couldn't travel with 3 households anyway, a family member had to shield as had cancer. They were insisting that we owed money for cancelling and even threatened legal action! In the end after causing stress to my family they said if you have proof we will waive the fee! So they got sent relevant letters from NHS, Government and the Council saying exactly what we'd been saying to them for weeks. Global Pandemic and they act like this! Horrible company. Shame because cottage owners will miss out because of this. This isn't just a one off, I'd rent your property out privately if I were you!”

Helpful Report

Posted 4 years ago

“Sykes Cottages are truly the worst, unscrupulous company I have ever had the misfortune to deal with. Avoid at all costs!!!”

Helpful Report

Posted 4 years ago

“Truly awful company. Avoid and check what other companies they have under different names.”

Helpful Report

Posted 4 years ago

“Our flights were cancelled due to COVID, even if we were able to travel, we would have had to quarantine for 14 days making the entire vacation a complete waste. I contacted the property manager the same day the flights were cancelled, a week later after hearing nothing tried again (via VRBO, who also say they contacted the property manager). A few days later still no response whatsoever. Attempted to call and ended up on hold, never able to get through. At this point, since Sykes Cottages appear entirely unwilling to even respond to me, I opened a dispute with my credit card company. Explaining the situation and hoping they would side with me.... of course, they instead sided with Sykes Cottages who claimed "the charges are valid" I mean, sure they were valid when I booked and paid in full before sh*t really hit the fan, before my flights were cancelled by the airline and before I would have to quarantine for 14 days even if the flights had not been cancelled. But, instead of attempting some level of customer service and offering either a refund or an option to rebook with 24 months, they just ignore me and refused to issue a refund. It is of little surprise that this company was already investigated by the UK government.... https://www.gov.uk/government/news/covid-19-cma-secures-refunds-from-second-major-holiday-lets-firm Now if only someone that worked there would realize that just because the UK is no longer under national lockdown (despite multiple local lockdowns, quarantine rules, increasing number of COVID cases etc.) that many travelers are facing issues and so a little compassion and maybe offering refunds would go a lot further than sticking their head in the sand. Better customer service would do a whole lot more for the bottom line of the company than the abysmal service currently offered.”

Helpful Report

Posted 4 years ago

“Firstly the shower was blocked. Water came through the ceiling when the shower was on. There was running damp on two of the living room walls. No off road parking as specified. Last but not least the cottage has rats. Sykes don’t want to know and won’t speak to me. The cottage was Tub boat cottage in coalport.”

Sykes Cottages 1 star review on 8th September 2020

Helpful Report

Posted 4 years ago

“Phoned to tell you that Dartmoor 2 cottage was dirty not been covid cleaned as the sofas underneath had not been vacuumed, dirty tissues found, kitchen on top of units thick with grease, downstairs toilet dirty and broken, waste of time calling you”

Helpful Report

Posted 4 years ago

“Just giving update I like most other people ran into a lot of trouble with Sykes To cut a very long story short I have now got all my money back £209. Would not surprise me if they were paying the lower amounts first so that they can report to the CMA that they are complying with their instructions. I wish everyone all the very best in getting their refunds Not sure that this company will learn their lesson If anyone books with this company please read their updated terms and conditions PS they are not the only holiday company who have tried to conn us all”

Helpful Report

Posted 4 years ago

“Do not deal with this company. They will apply terms that are listed as 'unfair' legally (ie illegal) and will either try to charge a large deposit in spite of cancellation or refuse to refund a deposit. Avoid them.”

Helpful Report

Posted 4 years ago

“Great description of our holiday cottage - clean and well appointed - total smooth free booking and also contact with the owner. The whole process was seamless - one issue upon arrival was dealt with by the owner within a couple of hours. A great staycation.”

Helpful Report

Posted 4 years ago

“From start to finish nothing went right. Thoroughly disgusting company that should no longer be in business.”

Helpful Report

Posted 4 years ago

“We arrived at Ty Hydref in Beaumaris at 4 pm Friday 28th August to find dirt everywhere including the cooker, chairs, rugs and the sink pedestal. The kitchen floor was covered in crumbs and there was a half used toilet roll that previous residents had obviously touched. Worse of all , and most worrying , was a bag of someone else’s rubbish on the bedroom bannister . Totally unacceptable. Sykes Cottages final resolution offered at 8.45pm ,after we had been sat outside in our car for nearly fours hours ,was firstly could we just get into the bed and it get cleaned tomorrow ! Or we could go to a hotel and they would get it cleaned the next day. Not acceptable when we had paid £600 and only had a three night stay anyway. We obviously left , it was too late to drive home and paid ourselves to stay in a hotel which we had to travel another 30 miles away. Due to the bank holiday we have been unable to find any other accommodation in the area and had to return home to celebrate our Pearl Wedding anniversary. We advised Sykes Holiday that we both have health issues that make us vulnerable . We are now b pursuing a formal complaint”

Sykes Cottages 3 star review on 1st September 2020

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Posted 4 years ago

“The worst company I have ever dealt with. I booked a holiday cottage to coincide with my trip to the UK from Australia (booked before Covid became a 'Thing'). My flights to the UK have been cancelled so I cannot travel to the UK. I tried to cancel the booking without any financial loss as it is not my fault at all that the holiday cannot go ahead. The company (when I finally got through to someone....at least 15 telephone calls, of which I was on hold for at least 40mins each time and more emails with replies that someone would contact me) reported that although I cannot fly from Australia, the area of the UK that I had booked was not a restricted area. HOW HILARIOUS!!!! I am restricted by not being able to leave Australia you wombats!!!! SYKES do not care whatsoever and are just reaping the money out of individuals who through no fault of their own cannot travel! I have to pay nearly $1000 to not go on a holiday that I had no plans to cancel at all!!”

Helpful Report

Posted 4 years ago

“Booked a holiday cottage in Ireland (from NZ) for April 2020. Due to Covid in March, had to see what my options were. Called Sykes, wasn't offered a refund (policy - no refunds) I could move the dates. Moved to September, Covid still rampant, travelers from NZ not allowed into Ireland without a 2 week isolation. Also, Sykes were now offering refunds for holidays that couldn't be taken in April. Requested a refund, no refund, as I had moved my holiday. Meanwhile Sykes requested further funds for a cottage I couldn't access. When I didn't pay further funds by due date, holiday was cancelled by Sykes. Asked for a refund, was told I had cancelled my holiday therefore no refund. Wouldn't touch them with an extremely long barge pole!”

Helpful Report

Posted 4 years ago

“Made a booking for specific date. Give the date I did not ask for. When I said it was not my mistake they could not care less. Very unhelpful. Awful company and staff.”

Helpful Report

Posted 4 years ago

“After finding out myself, 2 weeks ago, that my cottage had been double booked (Sykes system error), Sykes still haven't sorted anything for me and still have all my money. The service is diabolical. No one ever calls you back and they never respond to emails. Stay well clear of this shambolic company.”

Helpful Report

Posted 4 years ago

“Appalling customer service. They never ring you back (if you can even actually get through) and they never answer emails. Never book with Sykes. They are a shambolic organisation. Through my online portal, I found out myself, that my booking for September 2020 had been cancelled. Their system error, and the cottage has now been booked to someone else. Still 2 weeks after me raising this with Sykes they've still not sorted anything out. I had this booked first and they will not honour my booking. Still an on going battle and only 2 weeks to go before my holiday with no accomodation.”

Helpful Report

Posted 4 years ago

“Terrible Company. Originally due to travel 2 weeks after lockdown was imposed, i was denied a refund (even a credit refund) and was forced to rebook with a 30% price increase. Even after the CMA Undertaking has told them to refund the affected customers, they still refuse to do this. Emails take weeks to respond to. Phone calls take hours to connect. Do not book with this company.”

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Posted 4 years ago

“Well back in April I wrote a very bad review about not getting a refund even though we couldn't go Well to our surprise they have refunded in full so yes where happy but why couldn't you do it straight away Yes we shall now book you again with you Thank You Geoff”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews