TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a horrible experience with talk talk!! I was supposed to "go-live" on 16/5 and booked the day off work as an engineer would be coming around. On 14/5, they notified me that I don't need an engineer visit afterall (so I booked my day off for no reason). On 16/5, that my broadboand should start working, I received a call from talk talk saying I did need an appointment after all. So I booked one for 18/5. I wasn't able to take the day off at work, so I called them back and rescheduled for 19/5, that I managed to get off. However, even though the advisor confirmed my appt, I didn't receive a confirmation by email or text. I decided to call them back to double-check. Apparently the previous advisor hadn't actually put the appt on the system and it showed that my appt was still on 18/5. The next advisor assured me that he cancelled the 18/5 appt but that 19/5 was now fully booked. I was really annoyed and upset as I was counting a lot on having broadband by then. And guess what happened next! An engineer called me saying his outside the property on 18/5, even though I cancelled my appt twice!!!! On top of this, they said there was going to be a charge cause I wasn't there!! What an absolute circus of a company!!! Next thing I did was call them and ask to speak to the manager to resolve the issue. To my disappointment, he was insisting he could not get my Friday appt back and that if I cancelled my contract (which hasn't even started btw), I would be charged!!!!!!!!!! This is the WORST customer service experience I've ever had and seems that talktalk is a JOKE. By the end of my last attempt to resolve this I was actually in tears. This manager should be ashamed of himself. That's all I have to say.”

Helpful Report

Posted 7 years ago

“Offered me an upgrade deal, when I said yes but wanted to shop around for an hour to be certain, called back in 1 hour apparently the deal was one from months ago and not available, next advisor offered me another lesser deal which I agreed to, after ages on the phone just as its about to go through they told me I would have to pay a termination fee of £70 odd ! as it wasn't an upgrade but a new contract. No mention of this in the last two calls and 1 hour on the phone, asked for a manager to call back no call, called today manager wouldn't talk to me. I feel they are doing this to stop me going to OFCOM as I need a written reply to a complaint. Avoid at all costs”

Helpful Report

Posted 7 years ago

“Not even one star I would give them. Dreadful service with no results and no call backs. Phone staff incompetent waste of spaces. Called my name wrong 10 times and thought it was funny, bye bye talk talk”

Helpful Report

Posted 7 years ago

“Absolutely shocking customer service... 6months of calls and still no solutions, problems with my broadband, more like problems with my hair having pulled it all out. Every call made is directed to a scripted customer service team member with repeated solutions and line tests. SEND ME A TECHNICIAN TO MY HOME! Your tests and solutions clearly dont work its been 6 months and still no solution or technician has turned up. So im going to cancel as im being ignored completely. But wait im now being told they will do me a deal and either i except therye offer of waiting yet another 28days for the problem to be fixed or ill be charged for cancellation..! I have basicly paid talk talk for a service that does not work for 6 months and they say i have to pay a penalty... !”

Helpful Report

Posted 7 years ago

“Worst broadband service of all. Connectivity issue, regular disconnection, slow broadband speed, bad customer service, useless technical service... I was stuck 18 months and I would stay with them even for free.”

Helpful Report

Posted 7 years ago

“USELESS BUNCH OF CLOWNS, AVOID AT ALL COSTS! I've been promised a speed they cannot deliver, but it just keeps going round in circles. Every time I speak to customer services it just becomes a frustrating conversation that goes no where as every operator I've spoken to does not grasp English very well. I'm sure Talktalk have done this on purpose to frustrate you into giving up. They say they have booked engineers to visit and sort the problem who don't then turn up. Every time I wait in for an engineer its half a days money I'm losing but they wont refund that! I tried to cancel but they said I have to give them 28 days to resolve the problem or they'll charge me. Just a horrible frustrating company to deal with, I have no idea how they are staying in business. PLEASE AVOID”

Helpful Report

Posted 7 years ago

“Do not use this company. Atrocious customer service, the whole system is designed to get you off the phone and to save them money, you will be lied to, we had two weeks without any service, phone or internet and we work from home. Ask to speak to a manager and they just lie, each time you call you will get a different robot with an atrocious grasp of English, ask to speak to a manager and call 1 left hanging for over 20min called back, new robot, manager will call you back within another 48 hours ( each time you call they put you back to the end of the queue!) no call back. Answer 3 we do not have managers, reading out texts that i have already received does not amount to customer service. My wife worked out that they had connected us to someone elses line another 48 hours and two calls it was fixed. Find another provider.”

Helpful Report

Posted 7 years ago

“All I did was try for a quote with various broadband. Have them my phone number and email ad and now I'm receiving 20-30 emails a day from various unrelated companies, and over 5 phone call relating to telemarketing. Shows how little they care for not only there current customers but also potential customers. I won't be joining TalkTalk.”

Helpful Report

Posted 7 years ago

“I'll keep it simple. I had no service incl. phone for over 5 weeks. I was charged for the months with no service and offered £22 compensation and charged over £200 for 3 engineer visits - one attended and I was not aware as talk talk had supplied my wrong mobile number, one attended and didn't fix the problem (wrongly analysing the fault). So terrible, inept, haplessand completely unhelpful call centre staff. An all round experience I hope to wipe from my memory once I clear two outstanding complaints I have. Do not go with talk talk - they are really not that cheap either!!”

Helpful Report

Posted 7 years ago

“Don't buy from talktalk because they are fucking mugs, they price you a price, few months later they charge you twice as much and the customer service is shit”

Helpful Report

Posted 7 years ago

“I signed up to TalkTalk on the 6th March. I still haven no internet, and have spent over 2 hours on the phone to talk talk. An engineer visited last week and said it would be fixed that day and would call me back - he never did, and there is still no connectivity. I phoned on Monday to cancel - it took so long for them to fill out their notes I agreed instead to an engineer visiting again today. They said they had booked the appointment in for the engineer to visit today. Today I phoned again to find that in fact no engineer had been booked in - despite me spending half an hour on the phone and being told a number of times that is was booked in for today. I've just spent another half hour on the phone, and as I'm away next week the soonest an engineer can visit is April 10th.”

Helpful Report

Posted 7 years ago

“We ordered the internet for our house they gave us a date of when they would come to install it. Apparently They couldn't install it for some reason but only told us after 3 weeks!. On the day of installation after making us wait at home for hours they told us there was something wrong so they cancelled the whole thing!. So they made us wait 3 weeks for no reason and now we have to wait even longer to find another privider. What absolute fucking retards. This company is a fucking disgrace please do not join them fucking twats.”

Helpful Report

Posted 7 years ago

“Worst service ever, Talktalk is not able to make internet work for a week and just answer that they escalated my case, it's a joke not a broadband.”

Helpful Report

Posted 7 years ago

“So #TalkTalk. Nearly 4 weeks with no internet, countless long and useless phone calls with so called customer service, and finally an engineer comes. 4 hours later the problem appears to be resolved. The manager who arranged the engineer promised me two months direct debits returned as compensation, plus the costs of us having to pay to use BTWIFI Fon (£104.25). He even told me to keep the receipts which I did. Could not face phoning customer services again to arrange payment so went through their online chat. Two and a half hours later I was passed from customer service to technical, back to customer service, back to technical, offered £22 compensation (!!!) and am now waitng for a manager to call me back to discuss. They told me it would be in the next two to three hours. Warning: if you have a life do not use TalkTalk. The worst customer service I have ever had the misfortune to experience. It is beyond a joke.”

Helpful Report

Posted 7 years ago

“Do not go to TalkTalk, they are terrible. They slow down the broadband until you complain then turn it back up again, funny how that happens while you're talking to them in Mumbai. They then put my charges up by £8 a month, 12 months in to a 18 month contract, despite their 'no increase' guarantee. When I complained they didn't care and just told me there would be a £164 'breakage fee' if I left.”

Helpful Report

Posted 7 years ago

“THE WORST!AND YOU KNOW IT TALK TALK DON'T YOU,BUT YOU JUST DON'T CARE!”

Helpful Report

Posted 7 years ago

“UNVERIFIED REVIEWER Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again! Helpful Report”

Helpful Report

Posted 7 years ago

“Talk talk are a joke wouldnt go with them again ive issues since day 1, broadband is slow cuts out all the time there rude they cant even switch u over from another service properly glad im going back to sky!!!! Dont even bother with talktalk”

Helpful Report

Posted 7 years ago

“I HAD A PROBLEM WITH THE TELPHONE, THEY WERE VERY UNHELPFULL, I TELL FOR ALL MY FREINDS DON'T NEVER USE TALKTAK”

Helpful Report

Posted 7 years ago

“CEO team are incompetent liars who cannot understand the basic issues of billing and service provision Nearly 2 years ago I signed up to 76mb broadband (faster fibre service with booster). Cost was £42.50. After 2 months I noticed my speed was capped at approx 30mb. After numerous calls to customer service and technical support, who on average can't string a sentence of comprehensible English together because they our offshore and some of the worst English speakers I have ever encountered in customer service, I made a complaint to the CEO team. It was quickly identified and admitted to me that BT oversold capacity at the exchange and therefore my service was limited to the faster fibre (up to 38mb) package. A discount was applied to my account so that I was paying for the faster fibre service (£28.50 a month) for the duration of the contract. Silly me assumed that after that I would be dropped on to the correct service, or that it would simple enough to amend my billing so I am paying for the service I am receiving. In August, I started to be billed £42.50 again. This is the cost of the faster fibre service with booster up to 76mb which I cannot receive. I spoke to customer service who again didn't understand what I was saying, and passed me through to technical. It is a billing issue not a technical issue. So I emailed the CEO team, replying to my old resolution email. This was ignored. So I again emailed Dido Harding, giving the details. All I want is to pay for the service I am receiving, and have the difference credited. I'm not asking for freebies, I'm not trying to get something for nothing. I want to pay £28.50 for the faster fibre service (up to 38mb) with line rental. Repeatedly, the CEO team have said that £42.50 is correct for the package I am on, and that my line is only capable of 30.7mb speeds. This is a contradiction. £42.50 is the cost of the 76mb package. What I am on, as was admitted 22 months ago, and as they have repeatedly told me themselves, is the 'up to' 38mb faster fibre package and yet they refuse to refund me any additional charges I have paid and are insistent that I pay for a service I am not receiving. They will however, put me on the right package price if I agree to a new contract! I don't think so - and why should I when it is their issue not mine? I have no intention of being obligated to use TalkTalk when I move house. In the last email exchange, Elen in the CEO team has outright lied to me by saying all their price plans include TV (they don't), and fabricating a product in an attempt to justify the price. Apparently, the 'medium booster' would be more appropriate for my line than the large booster. There is no such thing as a medium booster and in the same email she admits that I can only get 30.7mb anyway - so what exactly the imaginary medium booster will do for me god only knows. They are liars, cowboys, and don't know their own products and services. Added to which you will no doubt have your personal information stolen in a hack. I would love to be contacted by Dido Harding to explain how her team are lying to people in her name. DO NOT USE TALKTALK FOR ANYTHING.”

Helpful Report

Posted 7 years ago

TalkTalk is rated 1.2 based on 1,513 reviews