Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

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Metrics

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our holiday to Malta booked through teletext holidays for February was cancelled due to covid they asked me for confirmation from Ryanair I sent email I received from Ryanair to teletext holidays but heard nothing from teletext I've sent at least 3 emails tried talking on live chat but no response from anyone so I would advise people don't book with them”

Helpful Report

Posted 4 years ago

“Booked a holiday for February last year. Ryanair cancelled the flights beginning of January. But a month later Teletext still took the balance of the holiday off the card. The night before we were due to travel teletext are still sending me emails to check In on line for a non existent flight. Fighting for money back for 2 months they haven’t even acknowledged the holiday was cancelled. Robbing b******s. Still no refund”

Helpful Report

Posted 4 years ago

“Nearly a year after our holiday was cancelled because of Covid, we still do not have a refund. First we were told we would get a refund in November, then they said by the end of January 2021, we waited until the end of February before calling them. After 15 minutes we got through to someone on the phone who said, I am just going to put you on hold whilst I talk to my finance department. 1 hour later, I was still on hold.....he had no intention of getting back to me. I called again straight away because it just made me more determined to get through but as soon as I got through, literally before I had time to say anything, they put the phone down. What’s so frustrating is the underhand way they are going about all of this. It is truly despicable and they should be investigated.”

Helpful Report

Posted 4 years ago

“I worked hard for my money to go Holiday due to cancellation Teletext refused to refund.We called TUI they said they paid our money back to TUI.Government should do something this company.”

Helpful Report

Posted 4 years ago

“GETTING WORST TO WORST BY THE DAY .. THEY DONT CARE ABOUT ANYONES MONEY REAL SCAMMERS...STAY AWAY PEOPLE”

Helpful Report

Posted 4 years ago

“Still waiting for a refund from a holiday cancelled last June. Nobody has the decency to reply to any emails and if you ever manage to get through on the phone, you are lied to by staff saying that your refund Is being processed... it never is and you never hear anything from them. Teletext holidays are clearly thieves and should be prosecuted for their immoral and illegal activity”

Helpful Report

Posted 4 years ago

“This company should just refund everybody then fold they are useless takes 45 minutes to get through to them then they are no help the refunds are non existent and their customer service is dreadful ignore the one star I gave if I could it would be minus five.”

Helpful Report

Posted 4 years ago

“Great help from Vamsi if you like being lied too!! Vamis has mis advised us when booking our honeymoon! the night before (22/02) government announcing no travel until May17th he advised they had been given pre information travel with neg covid test is all that would be required, so with this we trusted him and booked for 30/04 to canaries.. called teletex on 24/02 to discuss as we feel we were mis sold the holiday! of course we were told they cant refund! i was basically told to get to the back of the queue as they are still paying back from 1 year ago! They should not be allowed to get away with mis advising customers!! i will be calling back daily to get this resolved and asking for vamsi to explain why he is lying to customers to make a sale, credit card company advise putting it in writing to them and request the phone call audio to help my charge back dispute..which i have done.. i thought better of this company allowing people to pay 1000's for holidays when they know fine well we couldn't travel on our dates!!”

Helpful Report

Posted 4 years ago

“I like many others here, booked a holiday in June 2019 to fly in April 2020. It got cancelled due to a Covid and the flights were refunded by Ryanair to Teletext in July 2020. Despite me telling Teletext by email, to which they have not responded. I do wonder if the refunds department actually exists! It is now 7 months that that have held my money illegally and I have had to use the insurance company's legal team to pursue my claim. I also reported to CMA and ATOL, but no joy there. I will never use Teletext again and if I could would try and prevent them from continuing to trade as they are a disgrace.”

Helpful Report

Posted 4 years ago

“Customer service is shocking, if I could give minus stars I would! Refunds process is not difficult it is non-existent. My query has been on going for 3 weeks and is still unresolved. Live chat doesn't work. Having to cancel holiday due to Covid and they are asking for 50% cancellation fee despite the promise of no fees due to Covid DO NOT BOOK WITH THIS COMPANY.”

Helpful Report

Posted 4 years ago

“I booked and paid for a holiday in Feb 2020. It was then cancelled in March due to Covid, after many many phone calls and e-mails I still haven’t receive my money back. Empty promises and dam right lies A year on and still not returned my money. Please do not fall into the same trap as I did. *Do Not Book with these Robbers *”

Helpful Report

Posted 4 years ago

“Hi to anyone thinking of booking through teletext, don’t bother, I booked a holiday for my anniversary paid for it, but it was cancelled to due to coronavirus. I have been waiting over a year now for the refund I have called emailed everything anyone can do to get it back been promised that I would get at the end of the month every time I rang in. But still haven’t received it now I can’t get through to anyone regarding my refund so I will leave to the bank to get my money back. Never have I had such bad experience but the staff who answer phone are not professional lines are not clear and they keep cutting off overall a bad experience.”

Helpful Report

Posted 4 years ago

“hese crooks are absolutely amazing at what they do. They are even selling holidays during the lockdown period knowing full well......there are no flights!!! William was so convincing on the phone though. He assured me that the airlines were still flying. Then there was our holiday that we had booked back in June. The customer service.....outstanding! Once you have booked, there phone systems disappear and they refuse to answer your phone calls by hanging up. Emailing is just as good. They don’t reply! If your lucky enough to finally get though like we were and spoke to Puja, they politely tell you to rebook with them and lose your money that way, or just give up and lose it anyway! There are ways of getting it back though. Though the small claims court or going though your bank but they will fight you for it!! At the end of the day, it’s their money, they have conned you out it! The best bit is yet to come!! They get their staff to write reviews....... William was amazing, Puja was helpful, Ali’s customer service was great!!! Notice the pattern. It keeps their ratings up so they can keep conning more people out of their hard earned money!! DON’T BE FULLED!!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service Absolutely disgusting service, still no refund from our holiday from 10 months ago. Constantly lying to us about it being processed every week since August, I hope Teletext never get another booking from anyone ever again.”

Helpful Report

Posted 4 years ago

“We have used Teletext holidays for years. The process is simple, and the deals are good. Then Covid happened, and the real colours came out. So we waited patiently for our turn in the refund queue, and sure enough 15 days before our 31st May 2020 departure, our holiday was cancelled. At this point, we knew we were going to be offered a voucher, or a move to a different date (but not at the same price). So we said we wanted a cash-refund, nothing less. Despite the laws around this, we were told that was not going to happen. I complained to my MP (Damian Green) who merely passed this on to another minister, who said that the CMA were aware and would be looking in to it. (The CMA did make a statement specifically about Teletext, in January 2021 - 10 months after the trouble began. We also approached our bank, as we paid by Halifax Clarity Credit Card (thank the lord we did). The bank actually mis-directed us at first, by stating we needed to wait 45 days (when we should not have). They did however get it together when those 45 days were up. Halifax CC took enough detail in the first call to not only make the Chargeback, but also to issue the re-claim when Teletext refused to bend. All in all it took 6 months, but we got our money back. Look, I get it. Travel companies were sent into a tail spin by this. My contract however was made under UK law, and it states clearly that the refund should be made within a very tight time frame (14 days). Yes, I am sure they had trouble getting the money back from the Airline (Virgin), and the Hotel. There was however a simple solution - keep the money, and provide the service 1 year later. They wanted to do this, but charge whatever they liked the next year. If they'd have fixed the cost, I might have one for it, but they didn't. They wanted to keep the money, and charge the same amount again. I could have paid for this by debit card, and been completely shafted. Remember the protection offered by Credit Cards on all purchases over £100. Also remember that Package Travel offers some extra protection above DIY - and it might be worth paying that little bit more. I note also that the Merchant Metrics here state Under-an-hour for resolution of queries. Ours took months, and was not solved by Teletext in the end at all. Also of note are fake reviews on the internet. There is another well known reviews site which carries hundreds of fake reviews. They are easy to spot, as they always mention a staff member by name. I see Reviews.io has much better scruples, and has obviously not allowed them +1. As for communication, I tried them all. None of them resulted in anything but "we are giving you a voucher, like it or not". I will never use Teletext Holidays again.”

Helpful Report

Posted 4 years ago

“HI BOOKED WITH TELETEXT HOLIDAYS STILL WAITING FOR REFUND OF £3500.00 . THEY HAVE HAD THE MONEY BACK FROM EASY JET AND HOTEL STILL NO REFIND LETS HOPE THE CMA WILL SORT TELTEXT OUT WITH ALL THE MONEY THEY HAVE STOLE FROM CUSTOMERS TT783347 NOT HAPPY WITH THE CUSTOMER SERVICE VERY RUDE AND PUT THE PHONE DOWN ON YOU WHEN YOU ASK FOR A REFUND”

Helpful Report

Posted 4 years ago

“THEFT...HOL CANCELLED PANDEMIC Jet2 REFUNDED MY MONEY 13th OCT TO TT.....5 MONTHS ON And they ignore all my emails and calls ..still waiting refund .....THEFT”

Helpful Report

Posted 4 years ago

“Dont book with this company! AWFUL AND SHOULD GO BANKRUPT People come on here for honest opinions. SO HONESTLY Dont book with this company!! They are great when it comes to booking holidays with them(they used to be our main holiday supplier), all happy willing to accept your money. But when it all hits the fan they dont want to know. Dont rely on this company to protect you especially in this current state. Me and my boyfriend still haven't received a refund back from our last 2 holidays cancelled due to covid LAST YEAR. We have booked so many holidays with them in the past, but won't be anymore. Dont trust them, if something goes wrong then they don't have your back. poor English customer service will huff and puff down the phone at you. They are the most rudest, arrogant, unhelpful people I've ever spoken to in my life and shouldn't be in the job if they can't deal with problems. They advised us that they transfered the money, completely lied. I've called my bank the airline, who have confirmed they haven't. Then ill call back speak to a totally different advisor, have to explain everything again for them to tell me something different. More bull. I'm still waiting for a "call back" and refund nearly a year down the the line. They ROB YOU OF YOUR MONEY. The customer service departments are liars, I've spent hours on the phone to them just going round in circles, trying to get MY MONEY BACK that I have worked hard for them to delete you entirely from there system. please stick to trusted holiday suppliers. Especially in this current time. These cowboys don't deserve your money and I hope they go bankrupt.”

Helpful Report

Posted 4 years ago

“Teletext what as waste of time, took my money knowing full well the COVID pandemic was happening still awaiting a refund. BEWARE TELETEXT HOLIDAY no better scammers”

Helpful Report

Posted 4 years ago

“Big fat joke of a company, hope to god you go bust at lose everything you thieving scumbags.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews