Name: Teletext Holidays
Rating: 1.75

“Teletext is the worst company I have dealt with I have sent emails phoned and sent a letter to head office I booked a holiday in December 2019 it got cancelled in June and so far iv not had one penny back from the £1967 which I paid iv called and when eventually when you get through no one can help you one girl I spoke to said she was just reading what she was told to say iv also asked for a supervisor to call and guess what I'm still waiting iv also received emails saying they be in contact as they might need more information what more can I give they gave my bank details to pay back my money they have my phone number to call me and also my address to write ??? So what other information do they need to refund my money I'm going to call the CAA and see if they can sort it or if anyone else can call me and arrange my money to be returned jet2 pay back within 14days as does easyJet I think this company should be doing the same I have never dealt with such a organisation that no one can help can't tell you when to expect your money back can't let you speak to a supervisor why why why is it a reputable company I don't know I'm in the middle of doing a bit to put on Facebook about teletext holiday do not touch this company I was to get my money back on the 31st October but here I am still waiting please help my TT760752 number I give this teletext holiday 1star out of 10 for customers care absolutely disgraceful”

Helpful Report

Posted 4 years ago

Hi Kate, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Holiday booked beginning of April which got cancelled due to COVID. After umpteen calls still no refund. End of September I was told 7-10 days. Blatant liars and a disreputable company. TT758708”

Helpful Report

Posted 4 years ago

Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“My reference number TT731374 Still awaiting refund of £2000. Holiday was cancelled in May 2020. Emails are being ignored. Anytime you call they are cutting you off. I have used teletext lots in the past and have never had any issues but the way they are treating loyal customers is absolutely disgusting. I will never use this company again, absolute shambles!”

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Posted 4 years ago

“Avoid Avoid, this company advertised holiday prices that do not exist, they will take your deposit and then a couple of days later tell you the price you paid for all inclusive is actually room only price and try and charge you several hundred pounds more,when you call to get your deposit back expect to be on hold for two hours,rubbish company would never try and use them again 0-10”

Helpful Report

Posted 4 years ago

Hi Darrell Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 3 years ago

“Re: TT778194, well here is my reference number so you have no excuse not to review this. teletext Holidays are little more than a criminal organisation. If you refuse to return money to someone you owe it to then this is called theft. These people owe me a lot of money and they have lied to me every step of the way. Do not in any circumstance consider spending money with them. I have written to the chairman who is obviously as pig ignorant as the rest of his company. Zero acknowledgment of my letter. Unfit to trade.”

Helpful Report

Posted 4 years ago

Hi Ray, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 3 years ago

“Absolutely disgusting rancid company and it’s workers. They have take 500 pound from my account with out permission. Holiday not going ahead. And they still took it. Vermin. Customer service line non existent. And they slam the phone down on you Must have happened to me over 20 times. I want my money back. Vermin. Rats Went in for another 500 pound today knowing that my holiday not going ahead to government restrictions COVID-19. Please. Avoid at all costs. They will take your money and run. Evil company. Full of Indians in their home country scamming us all. I even heard praying in the background. Should have smelt a rotter then. Something must be done!!”

Helpful Report

Posted 4 years ago

Hi S, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 3 years ago

“This is the worst company I have ever dealt with. Holiday cancelled six months ago and still no refund in sight. Customer service is non existent.”

Helpful Report

Posted 4 years ago

Hi Aaltjemary, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 3 years ago

“TELETEXT IS THE WORST COMPANY EVER!! They will not refund me! I’m owed £1357 from a holiday I was meant to go on back in the beginning of June. I ring all the time and they promised me the 1st of September, nothing! And then they said sorry it’s going to be the last day of September and then I rang again. They said sorry beginning of October, nothing! Then they said today! Which is the 31st of October! NOTHING! I’m so upset and fuming. I hate them so so much. I’ve booked a few holidays with them which they’re amazing at TAKING your money! But giving it back is like getting blood from stone. Il never give up! Going to ring them everyday! Disgusting people. Wish I could give them minus stars. Will never use this company again. I hope they close down. TT787086”

Helpful Report

Posted 4 years ago

Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TELETEXT IS THE WORST COMPANY EVER!! They will not refund me! I’m owed £1357 from a holiday I was meant to go on back in the beginning of June. I ring all the time and they promised me the 1st of September, nothing! And then they said sorry it’s going to be the last day of September and then I rang again. They said sorry beginning of October, nothing! Then they said today! Which is the 31st of October! NOTHING! I’m so upset and fuming. I hate them so so much. I’ve booked a few holidays with them which they’re amazing at TAKING your money! But giving it back is like getting blood from stone. Il never give up! Going to ring them everyday! Disgusting people. Wish I could give them minus stars. Will never use this company again. I hope they close down.”

Helpful Report

Posted 4 years ago

Dear Amy, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I’m in the same boat as many of you in here still waiting for my refund for my holiday in may 2020 they promise every time I speak to then it will be in “in two weeks” they are the most disgustingly rude people I have been hung up on more times than I care to remember if the money is not in within a week I will be seeking legal advice I will never book with them again”

Helpful Report

Posted 4 years ago

Dear Christopher, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Wish I could give 0 stars. DO NOT USE THEM!. We've had so many issues with them. They kept putting up the price after our holiday was confirmed. First it was flight was full so we had to get another airline back which added £114 to the original price. Then it was - someone calculated the total wrong so they needed more money out of us. I asked them to cancel the holiday. They said they can't, It's already booked. When we finally took the plane and got to our destination and they left us stranded with our 6 YEAR OLD. They couldn't find us on the transfers booking system at our destination. We were on the phone for 1hr holding and no answer ' WE ARE ABSOLUTELY LIVID' Being in a foreign country and not knowing where to turn and can't speak to anyone is awful!!!!!. I hope no one from teletext come on here trying to damage control and telling me to email. I ALREADY HAVE AND NO ONE REPLIED!!!!!!!! I will be taking you to court for this safeguarding issues.”

Helpful Report

Posted 4 years ago

Dear Renae, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Don’t use Teletext Holidays ... I booked a Holiday with them in Feb 2020 for a trip in April 2020. COVID hit and it got cancelled, I was due full payment after 17 days but received nothing. I was more than patient as I understood the travel industry was entering the unknown as were we all. After numerous emails and calls I did get my accommodation money back but not my flight carrier money, flying via TUI. Teletex advised me that they were waiting but TUI told me they had reimbursed Teletext. Again I tried to call with waiting for up to an hour with no answer, numbers not recognised and emails unanswered. Today I kept listening to the on hold music for an hour when finally somebody answered. Again the Teletext call taker maintained TUI hasn’t paid them ... I challenged the call taker on Teletexts terrible customer service as they are supposed to be looking after my interest and if that was the case they should at least have kept me in the loop. With this the call taker stated that she would call TUI on the other line and would I hold, I did for approx 2 minutes and then I was cut off ... as the conversation started the call taker confirmed all my contact details so I would assume I would get a call straight back apologising for being cut off ... still waiting. Even the complaint telephone is not recognised ... disgraceful”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“No refund after they cancelled the holiday even after requesting it due to lead passenger being diagnosed with cancer, repeatedly offered holiday voucher for next year after being told lead passenger would not be here. lead passenger has now dies refusing to give refund to pay for the funeral and we are getting in debt. They will reply to this review they will get in touch and look into it but do not it’s all lies that are destroying lives in some circumstances.”

Helpful Report

Posted 4 years ago

Hi Kelly, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“If I could rate zero star I would. This joke of a company are illegally not refunding people. My holiday was cancelled in July due to covid. No communication from them at all. Emails aren't replied to. Staff follow the same robotic script and are rude. Fast forward to Oct still keeping my money and still no refund. Avoid teletext like the plague.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Never will I book with teletext again, poor, poor poor service. Booked a holiday in June and due to Covid it got cancelled, Ryanair had sent money to teletext in august, I’ve still not received my refund. I’ve rang every month and they keep fobbing me off, “it will be at the end off month” It’s disgusting how they treat there customers.”

Helpful Report

Posted 4 years ago

Hi Gibbles, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Vile, disgusting company. Told me I would have my money back in my account this month for a holiday cancelled in May . STIll NOTHING and owed a lot of money. when you ring them they get verbally irritable when you will not agree to book another holiday. BE WARNED STAY WELL CLEAR OF THIS MICKY MOUSE COMPANY”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Horrendous company if I could I would give a ‘0’ review they are that bad. Was meant to go on family holiday 3rd June, 10 of us. After numerous phone calls and emails we have still not received a penny back for our cancelled holiday. We have tried a chargeback and apparently teletext are only a third party and not responsible for refunds !! Teletext is who I paid for a package holiday for 10 of us. On my statements they are named teletext so how can this be true. We had a phone call from sales asking us to rebook. We said no, we told them we are doing a chargeback and the sales guy said you are not allowed to do this, I will get our legal team to contact you and “WE WILL WIN” !!! I’ve never had such a stressful encounter such as this in my life, they are fantastic at selling but appalling at anything else! PLEASE BEWARE THEY ARE SCAMMERS AND LIARS !!! Our booking reference is TT778475 & TT778621”

Helpful Report

Posted 4 years ago

Hi Oliver, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time.

Posted 4 years ago

“I have used this company for the last 10 years at least. This year the experience was not a good one. I had to speak to 3 different advisers to book a holiday to Turkey. The first two did not seem to want to give me the holiday I was looking for and trying to give me other options. The third was very good. The holiday was cancelled due to COVID. I have only had a text message from them telling me this. I have called at least 3 times to ask for this information and confirmation that my money would be refunded, they have declined to do this. Apparently staff do not have access to email? I have been told my refund will be processed in January. Again I asked for emailed confirmation of this and again declined. Please stay away from them until after COVID. I did actually try to rebook the holiday to a destination that I could go to but of course the adviser did not want me to go to the destination or hotel that I wanted to go to????”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I have still not received refund for my holidays booked on beginning June 2020 which was cancelled due to Covid .(TT784731 ) . Have made numerous calls and spend ages waiting phone to be answered with no reply . Also send many emails . Poor customer service. I am worried whether I will ever get my money back . Will never ever use this company again.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Absolutely shocking company, breaking the law and acting illegally refusing to give customers refunds from holiday’s cancelled due to the Covid epidemic. The government or watchdog need to get involved and close this company.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews