“Pretty bad service, despite we provided all the information required, they insisted on "...provide us with an instant, one-off “snapshot” of your payments over the last 12 months." by connecting to our bank account... what!!?? Why in hell do you need access to all my payments just to confirm that I pay my rent and get my salary, when I have already provided you enough evidences of that?
Definitely, awful service, they are just after your data”
“I applied for a flat and was put through to lettings hub I was asked to pay a holding deposit and take out insurance on the property we was meant to move in on 22nd Apr 2024 on the 23rd April we was told we couldn't move into the property we had to be out of our current property on 22nd April I'm 36 weeks pregnant we asked for our deposit back and was told we couldn't get it back so not only was we made homeless we lost alot of money aswell they don't care my partner has medical issues and our baby due in 5 weeks and we have no home to go to”
“If I could give 0 star review I would! This company has been dreadful to deal with from the start. They ask for frankly more information than is required and despite calling them numerous times, cannot press a simple button to approve the referencing checks despite requiring no more information. I will never deal with them again”
“The on boarding was great but nearly a tear in working with this company and it is falling apart. Shocking service, MASSIVE IT failures, we are at our wits end!!!! Never ever had such a poor, shoddy service.”
“Company expects people to have landlines in 2024, if that's not a red flag I don't know what is. Keep requesting the same documents, I don't know why some random people, who seemingly haven't even passed first grade and can't read, get to decide if I can afford a flat or not... Beware and if your letting agent is working through them, run”
“Absolute disgrace. The people who work for this company need to take a long hard look at themselves in the mirror. You are dealing with people's lives, and the stress that you cause by not listening, requesting the same things multiple times, providing explanations for your delays that make absolutely no sense, and having the slowest chatbot service I have ever encountered. In the end I had to not only badger them my self numerous times, but also had to get the letting agency on board to do the same before they finally completed the referencing checks. I need a drink!”
“Awful processes, never reply, request documents repeatedly even when you've already sent them. They emailed my manager 3 times before midday hounding him for a reference when we explained we had to get details from HR (I work for a very large company) they then got the letting agency to email me. They have only called once and this was while I was working and they had my work hours, they didn't call when I had arranged a call and more nonsense
Considering I've had to give them a ridiculous amount of sensitive private data and they ask for the same documents, i am concerned at how they've been handling my data.
Awful company”
“Massive invasion of privacy just to be a guarantor for my sons flat. Needed a snapshot share of my bank account, copies of proof of employment and proof of pension, proof of house ownership and then proceeded to hound my workplace HR team for incorrect information. If it wasn’t important for my son I would have told these chancers to do one.”
“Bad processes, never responsive, slow, no comms and when they contact you it is just a text from the lettings hub "we tried to find your reference but we could not reach them, ask them to call us back". WHERE???? Where shall they call you back and why since you have received all other requested evidence. Honestly, they need someone to help them re visit all their processes, customer journey and comms. Unnecessarily stressful process, waste of time, AGENTS, DON'T USE THIS COMPANY as you are making our lives difficult and your service looking bad as you are affiliated with them!!!!!”
“Anyone else notice all the positive reviews here and other review sites mention how great particular members of staff were by name?
You don't talk to anyone unless it goes wrong. So why are all these "clients" who had such a smooth experience getting on first name terms with customer service?
Suspicious huh? I'd suggest it could be because it's the staff writing the reviews and don't want to miss an opportunity to big themselves up.
Anyway, they're awful. avoid them at all costs.. First thing you should ask letting agents is "do you use lettings hub?". If they do, part ways immediately. you'll not regret it for the sake of your sanity.”
“Absolutely dreadful company. I was acting as a guarantor. Was repeatedly sent emails requesting a reference. I explained, on multiple occasions, that my company does not provide references to current employees. For days I was told it was "being reviewed." When the letting agency called the "review" was magically accepted and was told it was "just a click of a button"
In summary: my advice is to avoid this company completely!”
“Absolutely awful service. Request information from you that you’ve already given them. The requests come through at silly o clock in the morning so they’re not even open to talk to. When you do finally get in contact with them they tell you they’ll review it now but 4 days later and still waiting just to be told the same thing constantly. We’re paying 6 months up front to the landlord so why credit checks are taking 2+ weeks and hindering our move in date is beyond me. Definitely a company that has taken on more work than they can handle and have staff who just don’t care and don’t want to be there. Would never use them again or any estate agent that does as it’s just a ridiculously stressful process for absolutely no reason”
“If I could do less than 1 star that would be more appropriate. To stand as a guarantor for someone has proven impossible. My credit rating is perfect, I earn over £60k, and after seeing payslips, checking my credit rating they still want to access my bank account, what’s your current daily balance, complete stupid and unnecessary question and what seems to be delaying tactics.
If you are a landlord, do not use this company.”
“This company's service is absolutely dreadful. They are not precise in what they need, they email you everyday saying they need additional information but they don't mention what, you try and contact them via the phone and after 20 minutes waiting they say everything is fine.
2 days later the lettings agent says Lettings Hub need more information they didn't say it was mandatory in the first place. You try and speak with them on the phone, impossible to connect to the person you spoke before. You end up speaking to 3 different people and reexplaining the same issue again. The issue being their website is not working!!
You provide additional information (all the information possible, really) via email and phone and still they reject your application. I have never seen such a ridiculous service in my life, it's risible. Avoid at all costs.”
“Twice now this service has shown itself to be incompetent and inefficient with no regard for the potential tenant at all.
Repeatedly requiring the same information (numerous emails & phone calls asking for the same ‘evidence’) documents signed then cancelling at the last minute despite all required documentation complete, deposits paid etc etc
I have never known such a ridiculous system in just trying to rent a property. (And I’m saying that as a home owner but on the behalf of my daughter.)”
“Absolutely a waste of time. I advise if the property management company you are dealing with is partner with the LettingsHub then do NOT go ahead with it. You will end up calling them. Even if you get your contract, you will not be confirmed that you will be getting the property till the last minute. So if there is no other option then DO AT YOUR OWN RISK.”
