The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thank You to the lovely, friendly staff at Newark on Trent today thanks guys 👍 specially Ash, unfortunately can't read their names due to social distancing, 👍❤️🌅☀️”

Helpful Report

Posted 4 years ago

“purchased the items I wanted online and paid £5.95 for next day delivery as I needed them quite quickly. Waited all next day and no delivery! Ended up contacting live chat customer services, Jack was very helpful and refunded me £2 (the difference between standard delivery and next day delivery Why offer next day delivery if you cant deliver! (pardon the pun) Very disappointed, probably wont use the online ordering again.”

Helpful Report

Posted 4 years ago

“Shocking customer service, placed order ,waited 12 weeks instead of agreed 6-8 , only to find another 5 week delay, no contact received from store 2 advise of delay no time scale given for when to expect item, unable to get phone response for days at a time, when did get through to store staff very unhelpful, would not recommend or purchase from store ever again”

Helpful Report

Posted 4 years ago

“Collected my click and collect order from your Nottingham store. The goods were there, as per the confirmation email, great stuff. However, not sure where they store the goods but the bottom of the box was wet. Luckily it didn't affect my goods but it might affect someone else. Tried to contact them by phone to pass on my comments and the phone just rings out”

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Posted 4 years ago

“Had loads of problems with this firm from delivery being short of what was ordered, cancelled an order but firm still tried to deliver and I was told to refuse delivery, now they won't refund my money until I give them the products or paperwork to say I refused item.but delivery is contactless and no paperwork is given so how can you get proof. I don't think I'll see my money again, this is highway robbery and the police should investigate this company.”

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Posted 4 years ago

“Very happy with customer service”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. Had a sofa delivered that has a hole in it. Was told it would be collected within 3 to 5 days. That didn't happen so hen I was told 5 to 7 days. Still didn't happen so was then told 10 days. Still waiting weeks later. Stuart on the customer service line was rude and unhelpful and Emma at head office was even worse. Would never use these cowboys again. Hopefully people will read these reviews and stop shopping there because this joke of a company needs a wake up call.”

Helpful Report

Posted 4 years ago

“I have spent £750, online at The Range. After numerous miss guided info, poor logistics , i got most of my order. Some early , some late. But one order never showed up. So after 2 months of waiting , i cancelled it. I still have not recieved my refund. I have tried online chat, but i got cut off ( surprise , surprise). Countless phone calls so far & them blaming the external supplier for my delayed refund. Lets see how long this farce takes ! Customer service is extremely shoddy too, so don't believe there excuses. NEVER EVER BUY ONLINE FROM THIS JOKE OF A COMPANY. Please head the warning.”

Helpful Report

Posted 4 years ago

“I purchased online 300 solar lights. They were sold as a bright white but are almost blue. I charged them in full sun for 5 days but they are only coming on for a couple of hours and then quite faintly. I have bought from other shops before but due to shielding had to buy online. I have read all the bad reviews so will not waste time and money trying to sort it out. Will not use the store again, online or visiting, I should mention that I have had trouble with wrong ticket pricing as mentioned. Paignton store, Devon.”

Helpful Report

Posted 4 years ago

“I would never order anything from the Range again, and their customer service is a no go After 28 phone calls about a Gazebo that was ordered/delivered in March before the lockdown, which was not fit for purpose, so had another one delivered, which couldnt be touched because it needed 3 people to erect, when we could erect all the screws, fittings were missing It has just been picked up, due to my frustration at not getting, all the missing parts delivered, these came in 3 parcels separately after ringing and spending 29 hours on the phone Numerous emails. Even a letter of complaint.....no response Every time I rang and spoke to a advisor, I would ask to speak to a manager, the answer would "We have no customer facing managers"! What a mess I think the Range needs to put customers first, which is quite clear to me, they take your money, and not interested after No after sales service I have been patient for 4 months, until I gave up and asked for a refund Lets see how long this takes, lets hope its not more phone calls etc I am a very unhappy customer, and would NOT recommend the Range, because if you have a problem, its your problem”

Helpful Report

Posted 4 years ago

“I have inky given them one star because that is the minimum rating I could provide. In reality however I wouldn’t even give them one star. Their customer service is appalling. Twice o have purchased items online. Once items were damaged and I did receive a refund but this was after waiting on we chat for 2 hours in a queue as no one bothers to respond to e nails and you can’t speak to customer services on the phone for online purchases. The second time I did not receive my items at all and complained only to be incorrectly told my Hank were holding the payment. I checked with my bank who informed me the money had been taken from my account which they still disputed. The online customer services team are rude and abrupt and don’t follow through. I had to raise a complaint via PayPal and got a refund that way. Had I waited for them to respond I would have never have received my money back. DO NOT BUY FROM THIS STORE ONLINE YOU WILL REGRET IT.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER ON-LINE, APPALLING CUSTOMER SERVICES My delivery was missing a chair (so instead of 6 chairs being delivered only 5 arrived). They said they'd order a replacement chair (but they didn't), they were still selling the same sets when I reported the missing chair but after a month and me having to contact them again they miraculously couldn't get a replacement chair and couldn't replace the set. After incurring a big phone bill to customer services, arguments with my husband for racking up the phone bill and numerous emails sent to customer services and The Ranges escalation email (with no response) and 4 months later I'm still waiting for someone to contact me and amicably resolve this matter.”

Helpful Report

Posted 4 years ago

“Every single customer was wearing a face mask today. None of the staff had the reciprocal manners to wear one. What kind of discipline is this. One cough from your shop floor and people could die. Legally your on dodgy ground. Please rectify, forthwith.”

Helpful Report

Posted 4 years ago

“I ordered net curtain rods which were bent when they arrived, I tried to straighten one and it broke, they were very flimsy admittedly they weren't expensive but not good. I didn't send them back as no returns slip in plastic bag....they should have been better packaged for things and can bend. I was desperate for these so went and purchased more and the dustment have just taken away. Waste of money....I would say the packaging is at fault here.”

Helpful Report

Posted 4 years ago

“Summary: The staff in The Range Weston super Mare store are polite, professional and compassionate. What happens in head office and behind the scenes _appears_ to lie somewhere between incompetence and deliberate fraud. NO ONE takes responsibility for progressing your order and those that actually try to be helpful are not empowered to actually achieve anything. My wife and I ordered a £1K sofa 16th March 2020. Paid a 10% deposit and went for the interest free finance option (The Range use Barclays for this). SO FAR we have spent an hour in online text chats, two and a half hours on the phone to customer service, two hours on the phone to Barclays to try and stop the finance direct debits and an hour in-store trying to get a refund. As you can imagine there has also been several hours of conversations between my wife and I related to this situation. We initially made an allowance of a months delay due to the manufacturer being in lockdown. After a few conversations the delivery date was promised as 20th? July. Around the 11th-15th July there were text messages telling us that the sofa would be delivery. And then there were messages from the delivery company (Arrow XL) saying that they hadn't been given the correct paperwork so the items would not be delivered. Someone (The Range or the manufacturer?) told Barclays that the item had been delivered so the finance arrangements kicked in and our first payment will be a few days time. I don't know what the legal definition of 'fraud' is, but to my non-legal mind, this seems pretty close. Still no sign of the sofa. We spoke to Customer Service. They said the best thing to do was to raise another order for the sofa, so they did. Just after that conversation we decided to cancel the order - we had given them enough opportunities to deliver and they had failed. We no longer have any confidence in The Range to get fault free goods to us on an agreed delivery date. We phoned Customer Service/Order cancellation and they cancelled the second order delivery, but told us that we would need to go in store to cancel the original order and get our refund. We went in store to get our refund. We were told it would only take half an hour. We were there much longer and it still wasn't resolved. The store staff discovered that they don't know where our original sofa is, so they can't refund the deposit and cancel the Barclays direct debit until Arrow XL (courier) have tracked it down. That takes 3-4 working days. We are now waiting for the store to contact us to say that 1) they know we don't have the sofa 2) that they have cancelled the Barclays direct debit and 3) we will need to go into the store (again) to refund the deposit. Tomorrow morning will be day 5 of the 3-4 working days required to track down the sofa. We will NEVER use The Range for any delivery item again. At the moment I don't know whether we will ever use the store for items that we can buy and walk out the door with. The experience so far has left us feeling very bitter and the easiest way to remove that bitterness from our lives is to not visit the store beyond getting our refund. Hopefully that will be tomorrow, but then I don't have any reason to believe that The Range will meet that dead-line either.”

Helpful Report

Posted 4 years ago

“Absolutely atrocious company, and pathetic customer service! My wife ordered 10 31cm garden pots, and they arrived smashed to bits. I have tried to place another order for these pots, to be delivered to the local store. After a long wait, I finally poke to an absolutely condescending prat, who spoke over me, and accused me of not listening to him. A f*ck-wit of the highest order. I'd be surprised if he goes through life without a few dull thuds on the side of his jaw. Never again will I shop at this cheap poundstore type place, and I think that most of the reviewers on here must have spoken to the same idiot. He probably 'packed' the bloody pots as well...”

Helpful Report

Posted 4 years ago

“Ordered bedroom furniture unable to deliver to room of choice because of Covid.They were meant to text 1 hour prior to delivery this would have enabled us to contact family with assistance to place furniture in situ. No text just arrived and left in the hallway Next issue click and collect. Email states do not travel to store until you receive an email saying it is ready for collection. No email Rang head office item had been delivered and signed for at the store.Rang the store unable to find my item.They did have a replacement in store, attitude of staff very condescending, I will not use this store again ever .”

Helpful Report

Posted 4 years ago

“Awful.AVOID......Ordered table and chairs online.Arrived damaged in 2 places.Followed instructions to return ,no response ,apparently the mail box is full. Rang ,took 2 hours to get through ,still no response . Online chat next,took 1 hour to get through,promised it would be collected within 10 days.Now passed this and still here ,On the online chat again now as I write this,, position in queue is 2 ,has been this for 30 minutes.Never ever buy from them. In the unlikely event the table is collected ,what chance a refund”

Helpful Report

Posted 4 years ago

“I ordered some furniture and have only received part of it,l keep ringing the delivery people but no one is answering and am still waiting for my order after five weeks,the company are called XDP and the reviews are appalling about this company.l to think you should stay away from the range for any furniture l will never buy anything big from there again,they need to get a better company to do there delivery and to really look into the company they are using,l just wish l had been on the range reviews before l bought my furniture.”

Helpful Report

Posted 4 years ago

“Treat the Range as a market stall and you won’t be disappointed. Believe it to be a reputable store with customer service and you’ll be in for a shock. On two occasions I’ve tried to exchange goods. One was faulty and one misdescribed. Absolutely no chance. The staff appear to be instructed not to exchange under any circumstances. Lessons learned.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews