The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER ONLINE!! NO CUSTOMER SERVICE AT ALL!!.. no email response, calls go unanswered even after 2 hours! Social media no response. IN-STORE IS NOT INTERESTED IN YOUR ONLINE ORDER SO DON'T THINK YOU CAN JUST RETURN IT THERE EITHER. This is the worsts customer service I've ever encountered EVER!!.. NEVER AGAIN... btw I'm still waiting for my refund, With no response from customer service I may have to go through Resolver or Cc company it's that bad!!. This is my first ever review, I had too as I'm getting nowhere with The Range Do not buy from THE RANGE ONLINE if you value your sanity...”

Helpful Report

Posted 3 years ago

“Shocking customer!!! Bought a fridge online, 2 parts missing on delivering. 9 days later nothing but an automated reply. Spent nearly 2hrs on hold, still no satisfaction. Will be dumping said fridge at my nearest store at this rate!!”

Helpful Report

Posted 3 years ago

“Ordered a bed from The Range. Arrived 2 WEEKS LATE from the date we were told in store. When it did arrive the instruction manual was missing except page 5 of 5. Called the number for head office and been waiting for someone to answer for over 30 minutes so eventually hung up. Went to to the store and was given a manual which was for a different bed. As putting bed together it came apparent that the side pieces and the bars were for a smaller bed whereas the rest of the pieces were for a bigger bed. Rang head office and waited 45 mins for them to answer. Was told they would collect the bed and then refund us once they had recieved it back but quick take money when they were selling it to us. Every staff member spoken to just didnt not care at all and showed no empathy whatsoever.”

Helpful Report

Posted 3 years ago

“Hi, I have refused my delivery because I couldn’t cancel my order due to waiting time on the phone (calls never answered), despite calling several times. I called everyday from the 11th August for a week but still had no luck on getting through to the customer service for my refund. Due to my order being linked to the Range plus, the waiting time on the phone is triple. I have also sent 4-5 emails regarding the issue but had no reply either.”

Helpful Report

Posted 3 years ago

“Bought 3 piece suite from range delivered 24/12/2020 repair done on collapsed arm on armchair in May now beginning of August arm on other armchair and sofa same problem.Contacted range 4 days ago no response.There customer service in non existent for such large business shameful.Surelt £1000 suite shouldn't be falling apart after less than 8 months.”

Helpful Report

Posted 3 years ago

“I very rarley write bad reviews, but in this case the customer services is extremely poor. I ordered a bookcasre that arrived damaged, after over a month, I am still waiting on someone to get back to me with regards to uplift and refund.”

Helpful Report

Posted 3 years ago

“I ordered 2 wardrobes in march and when assembling we noticed some faults, i contacted the range only to be told they couldn't do anything because i had started to assemble them, i explained that one of the problems wouldn't be noticed until assembling but they were not listening, i had a problem with something a few years ago zmand was sorted straight away so i dont kniw what has happened to their customer service now but it is terrible. After ordering these wardrobes i ordered a chest of drawers seperately also in march and was told it would be delivered in june which was bad enough, then i got tokd it would be august, i have now been told it would be september, i hsve tridd to phone them but like others have said i was stuck on the phone for over half an hour with nobody answering. This is totally unexceptable but they get away with it.”

Helpful Report

Posted 3 years ago

“Purchased The Portland range of garden furniture in May 2020, with the hot weather we experienced mid July the furniture self combusted and set fire to other garden furniture and ruined our new garden decking. Contacted the range the following day to advise of what had happened which is quite a serious complaint and they couldn’t have cared less. Have had and emailed confirming receipt of my initial complaint and another from a customer service advisor to which no other contact has been made. Trading standards & the Office for Product safety are now involved and plan on taking further action against the range. Not even the CEO Alexander Simpkin can be bothered replying to a LinkedIn message regarding the dangerous and unfit products the company he is in charge of sells. Save your money people! Steer clear and buy elsewhere! They aren’t interested in issues or if a problem arises! Spend your money elsewhere!”

The Range 1 star review on 10th August 2021

Helpful Report

Posted 3 years ago

“Been waiting for a order since may payed £114 sent many emails also phoned manager I've been in store yet nothing where are my goods discussed in the service received and will never order again”

Helpful Report

Posted 3 years ago

“Waited 5 months for a £1000 item that was paid for in March only for it to arrive damaged in the courier warehouse. Item was never sent to us even though we had a scheduled delivery. 10 mins after the delivery time we got a text saying it was damaged. Customer service incredibly unhelpful. Paying £1000 for a product that was never in stock, effectively selling something that doesn't exist. No remorse or apologies. Not even a hint of I'm sorry. 2 our of 3 pieces were fine yet never sent. Communication between the range and it's courier is a shambles. I can speak to both in less than 25 mins but it takes 2 working days for an email to be processed. Joke business.”

Helpful Report

Posted 3 years ago

“I have been trying to return Rattan garden furniture..spent an hour on the phone listening to the "music" eventually got through only to be redirected!! Then more "music"..really frustrating because still haven't got it sorted.”

Helpful Report

Posted 3 years ago

“What a trashy company. Literally kept waiting on the phone for a minimum of 40 minutes before anyone answer. Maybe consider hiring more staff? Idiots. Been waiting weeks on my refund. Will not be shopping with them again. Absolutely useless”

Helpful Report

Posted 3 years ago

“Two Seater Powered Recliner That Wasn't Ordered and paid for a 2 seater powered recliner sofa. It was delivered on the agreed date, however when assembling it discovered that there were no electrics for the "Powered Recliner". Reported the issue on the same day and got all the usual call centre BS, that it would take several days to do this that and the other. Suggested that it would be simpler to remove the electrical kit as shown in the assembly instructions from a stock sofa and send it in a shoe box sized package rather than re-packing the whole thing and sending a vehicle to take it away. However this level of common sense appeared to be above their capability and they insisted that they would take it away. So I agreed to them sending a lorry to collect it and suggested that they deliver the replacement at the same time, to save time cost and carbon footprint. Now I was really talking "Rocket Science". No the vehicle would collect it and then 14 days later another vehicle would deliver a replacement (with or without the electrics, who knows). At this point we were now over a month since the initial delivery and confidence in The Range to do anything right was seriously in the minus quantities. So having had enough I told them to collect this one and give me a full refund as per the Consumer Protection Act of 2015 as the goods were unfit for purpose. They finally removed the offending article, but it was the best part of 2 weeks before they managed to figure out how to refund the money to the card. All in all a massive waste of time and effort. When they finally agreed to the refund, they said to go to my "nearest store" to effect the refund. When I got there the initial response was that they thought the manager wasn't there. Then they found him and his initial response was that I had to go the the store where I placed the order 40 miles away. When I drew his attention to the email that said "Your Nearest Store", he changed tack and then said that they didn't have enough cash to make the payment. I then asked him to "Read" the documents that I had handed him, in particular the bit that showed "Card Payment" and finally he ran out of ideas he could use to block the refund and finally processed the refund. My advice, for you to take or leave as you see fit: DON'T TOUCH THEM WITH A BARGE POLE! If you go into any of their shops rest assured you won't bump into me.”

Helpful Report

Posted 3 years ago

“Their customer service/support is non existant. I have rang, emailed & tried 2 social media accounts and not a single reply.”

Helpful Report

Posted 3 years ago

“Never will I buy online from the Range. Spent £699 on rattan garden set only 5 out of 6 boxes arrived, the missing box never showed up think Tuffnells lost it. Spent nearly 1 week, 6 hours on & off ringing customer services holding 40-60 mins a time. Sent 7 emails at last Judy robot replies ask for order number says she will help getting it back etc… absolutely cr@@. No calls no follow up. I can’t get a reply from customer services I rang Tuffnells who tell me comfy Living send out this rattan set. At least they pick up phone and speak to customers. So 3 weeks later the boxes have been collected by Tuffnells care of Comfy Living. Still waiting for my refund I guess I will have to instruct my credit card for chargeback. Save yourself the stress, DONT ORDER with them if it goes wrong you can’t return to local store, I couldn’t assemble or use my garden set. Absolute scammers, no customer services also done review on Trustpilot but noticed 5**** reviews coming in just a con. I think they are making some good reviews up to balance the high level of bad genuine reviews.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER ANYTHING ON LINE Customer service none existent ordered a garden swing product defective spent a hour and twenty minutes to get through have sent pictures of defect still awaiting collection and refund . Looks like i am going to end up at trading standards or small claims court. I will now be charging them storage of the defective swing”

Helpful Report

Posted 3 years ago

“I have just visited the Scunthorpe store for the last time as nearly everytime I have been in the staff couldn't be less helpful and today was no execption.My partner asked for assisstence and the member of staff couldn't get away fast enough saying she was serving.....she wasn't as I followed her and she went into the warehouse and reappeared with a palette of stock.This time I asked her for help to which she replied "it's not my department"she surely must have has some idea though as she stacked the shelves! She asked her colleague to show us where the item we required was who was also offhand.On a previous occasion we were looking at some bathroom mirrors when a member of staff walked past and said in a loud voice"you need to put that back in the box when you have finished"It is somewhat ironic that they walk around with "HAPPY TO HELP" emblazoned on the tee shirts......”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful service our first delivery was 12 April so we got rid of our sofa's the day before waited in but nothing came then I was given a second date waited in nothing came . So I rang customer service after 40mins I finally got through to the most obnoxious lady who just kept saying Monday 26th. So I rang the delivery company guess what no delivery scheduled so I booked it for the Wednesday. Never answered email.and no apologies”

Helpful Report

Posted 3 years ago

“Horrendous company been waiting since April for garden furniture. Over a hour to get through to anybody as they don't answer their emails. delivery date has been put back numerous times I don't honestly believe I would of ever received it! now cancelled let's hope I get a refund!”

Helpful Report

Posted 3 years ago

“DO NOT UNDER ANY CIRCUMSTANCES ORDER ONLINE , YOU CANNOT GET THROUGH TO ANYONE TO SPEAK TO - we ordered furniture which arrived damaged , WE SENT BACK (yes I was lucky enough to sort it ) BUT NOW I AM DESPERATELY TRYING TO GET MY REFUND 1 My next port of call is my credit card and hope they can get my money back for me !!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews