The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased some Christmas lights in November, which I then had on the exterior of my house over Christmas. These are icicle lights and the packaging clearly states for indoor or outdoor use. During use, the plastic icicles filled with water and stopped working, so I returned them tom the Aldershot branch for a refund (with the original receipt and packaging). The 'duty manager' refused to refund them, stating the store manager had said that all Christmas items (faulty or not) were subject to a 14 day refund only. Any exceptions had to be authorised by the store manager himself. Returned and saw the store manager who also refused to refund them as 'they must have been misused' tho quite how hanging them up outdoors for a few weeks is 'misuse' is beyond me. He didn't even bother to look at the items himself. Long story short, I'm currently going through the small claims court to obtain the refund that I'm legally entitled to, a claim which they've even decided to contest! Not quite sure why they think they are exempt from the laws of the land, but there we go. SERIOUSLY, DO NOT GIVE THIS COMPANY YOUR MONEY, IF YOU HAVE A PROBLEM, IT'S ENTIRELY LIKELY YOU'LL HAVE THE SAME ISSUES OBTAINING A REFUND THAT I'M HAVING. AVOID AVOID AVOID!!!”

Helpful Report

Posted 4 years ago

“Ordered online not estimated delivery date given at time of placing the order. It now says the estimated delivery date is the 2nd April which has already passed. Payment has been taken - no other communications from the range, and tried to call them to be left on hold for over 25 minutes each time. Sent an email to the only email address I could find to get a response saying this is no longer monitored and to use their online contact centre. This includes a FAQ section and telephone number but nothing else! Terrible service and I will never be ordering anything from them again. I now have to wait and see if it shows up and if it doesn't will have to claim the money back from my bank.”

Helpful Report

Posted 4 years ago

“Disgusting customer service my sideboard arrived damaged and I was treated like a criminal.”

Helpful Report

Posted 4 years ago

“Received a sideboard damaged and customer service couldn't care less I've been on the phone over 1hr and been cut off so I'm back on the phone trying to get my money back what a terrible company”

Helpful Report

Posted 4 years ago

“Ordered online 3 weeks ago, online tracking says it is with XDP not arrived, you cant get hold of them to ask where it is. Spent 50 mins listening to adverts then it cut me of, no replies to any email, or tweets. If it doesnt turn up by next week will have to charge-back on my credit card.”

Helpful Report

Posted 4 years ago

“Ordered online last week 26 March still no delivery notice and no idea when the order has come yet they have taken the money. Tried to call customer services and was left holding on the line listen to their own adverts. Complete waste of time understand there is delays but no communication about where my order is and with money taken, I have been put off from ordering on their website or bothering with them. Don't bother ordering online you won't get your order but they'll happily take your money!”

Helpful Report

Posted 4 years ago

“I am trying to ring customer services as i have an issue with a product i purchased from you. The phones ring out and keep you on hold. It doesnt say that they are temporarily closed and that you are wasting your time holding on for someone to answer your call”

Helpful Report

Posted 4 years ago

“Due to inadequate description of product on the website I inadvertently ordered the wrong size of photo frame. To return it you have to telephone customer services (spent 15 minutes on hold) who tell you to send a photo of the product via email then wait two hours and telephone again. I have now been on hold for more than 30 minutes and still waiting. What an extremely poor level of service, never encountered by any other online retailer before. I will NEVER EVER use their online service again, especially when there are far better online companies available.”

Helpful Report

Posted 4 years ago

“Staff were rude and offence. I work for the Nhs and I was treated so disgusting today by the lady with the glasses on aged around 50plus. He pushed me and very verbally abusive. I work 14hr shifts and only asked if the had a set of curtains and then Iwas pushed out of the shop! She was horrible and scary”

Helpful Report

Posted 4 years ago

“I went to the range in erdington today and bought a few things and the lady on customer service s had a awful attitude and was very rude so went be shopping there again”

Helpful Report

Posted 4 years ago

“This may not be a customer review which are bad enough by the way, this is about general cleanlines and customer and staff safety”

Helpful Report

Posted 4 years ago

“Disgusting customer service, bought wrong size curtains by mistake, tried to return them. However just because the plastic wrapping was a little bit ripped, rude girl at customer service desk refused even exchange, didn't even ask for money back, tried to explain that had just been decorating my mums bedroom for her to come out of hospital with terminal cancer, heartless girl just sneered in my face and said rudely it says on receipt cannot return if package is torn! Disgusting attitude, How pathetic!!! Money grabbing company making millions, quibbling over a bit of plastic packaging, you should be ashamed of yourselves!!!”

Helpful Report

Posted 4 years ago

“Worst Customer Service I've ever received!!! I'm onto my second damaged delivery and still going backwards and forwards after 3, weeks, via email, as they are unnecessarily asking for more and more pictures!!! They refuse to call you, tell you that a manager is unable to speak to you and advise that they don't have to take the ombudsmens advise if you refer your case!!! Seriously, don't order from The Range.. There is much better quality furniture and much better customer service elsewhere.”

Helpful Report

Posted 4 years ago

“The glass items I ordered for my wedding were packaged in a single piece of paper and almost all of them were smashed. I emailed a photo to customer services and left a complaint and no one got back to me. When I finally decided to call I was told they weren't going to do anything as it had been over 30 days. I had contacted them and left a complaint within 30 days that they were too lazy to follow up on. So they will not refund the items that THEY broke because THEY packaged them poorly. The customer service operator came across as rude and blunt. Will NOT be shopping here again. I would've given them a 0-star rating if I could. Terrible company with no care for their customers AT ALL.”

Helpful Report

Posted 4 years ago

“I paid for a chair and sofa which was out of stock, delivered months later, whe. It arrived it was dirty and pen makes on sofa and chair, the delivery man said this is a returns hetook sofa back, ut left the chair for me to sit on. I decided to to cancell the order, so went into shop and the manager said he could only refund the sofa, a d if I wanted refu d on hair I would have to pay £60 for it to be collected, the ma ager was very rude, I phoned head office and the said I had to take this up with the shop they couldn't do any thing about it, I am taking this further, why should they get away with this selling selling second hand furniture.”

Helpful Report

Posted 4 years ago

“Have written a negative review about a product produced and sold by the Range, ie Seal It sealant. The Range have not put the review about this product on there website. I wonder why! Very poor company to deal with. Calling customer services is terrible, waiting on line for ages, that is if you can get through. No reply to e-mails. Best to shop elsewhere.”

Helpful Report

Posted 4 years ago

“International clients, don´t buy, you never gonna get your goods. 2 month later I got refund, thanks to paypal. Never got apologies, that they messed up refused to refund my money. The customer service is a joke, they make you feel like you did something wrong and it is your duty to call them, despite their courier lost my package. I would not give even that one star, they are worst online shop. Never gonna order from the range.”

Helpful Report

Posted 4 years ago

“To whom it may concern, I made an order number [insert order number] on 21st February under the impression, given by the Range, that the delivery date could be at my request. I was contacted on 25th February by XDP to tell me that they would be in touch regarding the delivery. On 27th Feb I was contacted and given the estimated delivery date 9th March, so I contacted the Range to request the delivery to arrive on 5th or 12th March due to work and parental commitments and was told that it shouldn’t be a problem to alter the delivery date. XPD then contacted me on 2nd March telling me that the delivery would arrive on 4th March. As I had already mentioned to the Range, I am only available to accept deliveries on Thursdays therefore I got in contact with XPD via email to request that the delivery arrive on either 5th or 12th March. This in itself proved to be an arduous task taking 8 emails to be sent from my end, to still be no further forward towards a solution. On 4th March I spoke with a representative at the Range again, requesting the 5th or 12th for delivery as I wasn’t the customer of XPD, I am the customer of the Range, which is what I believed could be the issue with getting any further forward with the delivery company. Once again, I was told that it shouldn’t be a problem to deliver on 12th March. 6th March I spoke with XPD to confirm the delivery would be arriving on 12th March and they informed me that they were unable to guarantee that the delivery would arrive on 12th. I then contacted the Range once again and spoke with Nicole, who I had originally spoken with on the matter. Her manner was once again very dismissive showing no understanding regarding my situation and she has been particularly obstinate rather than helpful regarding this situation. I have gone over and above trying to come to a solution, to my own detriment, I have offered to hire a vehicle in order to collect the items from a local Range store, I have offered to collect the items from a surrounding Range store, I have offered to collect the items from the delivery depot.... I made this order on 21st Feb, today being 7th March with currently no agreed delivery date in place, this is truly unacceptable. You have falsely advertised that the delivery date can be at the customers convenience. I currently have a 7 year old that has been sleeping on a blow up mattress for over 2 weeks and at present I see no light at the end of the tunnel. At this point, I feel as if the only solution would be for me to take annual leave from work in order to sit in all day waiting for this delivery, which is unacceptable. I made the order with the Range because it was advertised that the delivery date could be at the customers convenience. I am a single parent who works full time, including weekends, with only Thursdays guaranteed at home so this ‘benefit’ was a huge factor for me when making the decision on who to purchase this large item from and I refuse to take a days annual leave from work that can’t be spent with my daughter in order to make this problem easier for you/the delivery company - it is your responsibility as the supplier to make sure that you’re able to stand by your own advertised delivery policy. I have been as understanding as possible and I am aware that the delivery company are also playing a part in this nightmare however I am a customer of and therefore my contract is with the Range, the Range are the customer of XPD and therefore it is not my responsibility to be put under the stress of trying to make this work. I have made a purchase, I have given both you and the delivery company my availability, it shouldn’t take more than that from my end. Had the Range have had to chase me for payment for this order in this manner and to this extent then I don’t doubt that this would have been a problem that you would have wanted sorted as efficiently as possible, however at present I’ve paid for an item and I’m being given no hope from any direction that I’ll actually be receiving this order at all unless I am able to make it work to the Range/XPDs convenience. As you can imagine, this hasn’t been a positive customer experience and I’m sincerely hoping that you are going to stand by your policy and arrange delivery on 12th March, whether this means that you need to use a different delivery company or not. What I do know is that I don’t think that it’s reflecting well on the Range as a supplier that my 7 year old daughter will have been subjected to sleeping on a blow up mattress for 3 weeks by that point because you’re unable or unwilling to do what needs to be done to solve this issue. It was purchased as a temporary fix and should have been for no more than a week, this is not something that I would have been comfortable with had I have known how long this would drag on for.”

Helpful Report

Posted 4 years ago

“I bought a wall clock it wasn’t working, I’d lost the receipt so contacted Aintree Liverpool shop, a lad answered the phone very rudely. However he did say just bring it back and we will exchange it. I arrived at the Aintree retail and went to customer service desk. Standing at the desk was a manager talking ( chit chat ) with one of her colleagues. They both completely ignored me for a good 5 minutes eventually I had to say are you serving? The response was so rude, it’s put me off ever shopping in there again. Also got my second clock home and now I need to go back because this clock is also broken ☹️”

Helpful Report

Posted 4 years ago

“Ordered some wardrobes from the range. Got a delivery date, the night before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word the customer service representative wasn’t helpful and just answered me well unfortunately arrow are our preferred choice of courier... thanks for nothing the range”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,134 reviews