The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service - items arrived with bits missing - re packaged and spent 70 mins to report this - customer service assured that this would be addressed - lies. 48hrs later - email saying take photos of missing items….. this is a bit difficult ……….. Then no further acknowledgment of what to do or where to send - so item sent back to the address on the website which is probably wrong - followed by raising a dispute and chargeback via card company - appalling service. Yet, Amazon item arrive the same day, sent back 24hr later and refunded immediately - says a lot!!!”

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Posted 2 years ago

“Absolutely terrible customer service I’ve still yet to get through been trying for a week ?? I’m starting at no less than 55 in the queue I’ve been delivered a faulty product & at this rate I’ll be stuck with it, this item wasn’t cheap at £59.99 for a nutcracker I would expect good quality but the bottom is hanging out with all the wires exposed not happy at all especially that I’ve been trying for a week to tell someone about it, I’m currently 25 in the queue & I’m at 43 mins waiting, if I’m being charged I’ll be furious, I’ve never known anything like it.”

The Range 1 star review on 24th November 2022

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Posted 2 years ago

“Avoid this company they are awful, my goods arrived badly damaged, customer service is non existent and you can't get through on the phone! It's impossible to speak to anyone let alone try to get refunded!”

Helpful Report

Posted 2 years ago

“The Range customer service is above Shocking! I wish I’d read these comments before shopping online and going to boycott the store too! Ordered a table online, received damage and 1 month later still waiting for a refund and customer service stop responding to my emails. Forget trying to contact them by phone, always about 30 people in the queue! Never again!”

Helpful Report

Posted 2 years ago

“DO NOT BUY ONLINE!!! Shocking customer service. I never received my item, 2 months down the line I’ve still not received a refund or even been told where my purchased item is. It’s like getting blood from a stone. My next step will be referring my claim to the ombudsman.”

Helpful Report

Posted 2 years ago

“I ordered a blanket, decided I no longer wanted this I emailed to ask for return address, this was not answered for aa while when it Was answered I was advised to return by post which is what I done using the address online, however now being refused refund as I didn't return it to the correct place.”

Helpful Report

Posted 2 years ago

“DO NOT order from The Range Plus, they make it almost impossible to return an item. No one answers calls, you’re left in a queue with 20 plus people in front, then towards the end It doesn’t tell you what number you are in the queue anymore ! Total joke of a company, will NEVER deal with these cowboys again”

Helpful Report

Posted 2 years ago

“Warning do not deal with this company if you are buying Christmas presents you will be very disappointed it is about time the Office of fair trading read these reviews and did something about their miss-leading tactics and abysmal customer service. PLEASE READ ALL THE REVUES before giving them your business.”

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Posted 2 years ago

“I will NEVER EVER USE this company again and il make sure everyone i know doesn't.. FRAUDSTERS u do not receive what you order.!!!”

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Posted 2 years ago

“Avoid avoid the most worst company I never seen before it takes me up to week to get on phone to return my order because they sent me wrong items avoid avoid don't order online from them”

Helpful Report

Posted 2 years ago

“Don’t buy from them. I received faulty goods. I cannot get hold of anyone to organise a return and refund. They don’t answer their phones, don’t respond to social media, and there are no contact forms to contact them on their website.”

Helpful Report

Posted 2 years ago

“Ordered a bed which arrived with missing bolts. 5 days later they are still yet to dispatch the missing items so still having to sleep on just a mattress. After waiting 2 hours to speak to someone they advise no compensation will be offered. Very dissatisfied with this service!!”

Helpful Report

Posted 2 years ago

“I have phoned, been left in the phone for over an hour, have emailed for weeks, still have had no contact about a missing item.”

Helpful Report

Posted 2 years ago

“Ordered 6 coffee mugs. Paid for next day delivery but they arrived 4 days later. They were packed in a large box and 4 out of 6 were broken. Rang customer service and it was a waste of time.”

The Range 3 star review on 20th November 2022

Helpful Report

Posted 2 years ago

“DO NOT BUY ONLINE FROM THIS COMPANY!!!! Purchased a galvanised animal feed bin for £219.00 clearly stated on the website NO ASSEMBLY NEEDED, yet a flatpack item arrived that requires a rivet gun to assemble. spent over an hour waiting to speak to customer service, they dont pick up, you are however charged for the call wile you listen to annoying music! phone the local store, unhelpful, and you cannot return online items from a partner site to store, left a message complaint telling them I require a return, 4 days and no response, they have however in the meantime CHANGED THE WORDING ON THE WEBSITE!!! now stating the item does require assembly and need a rivet gun! I have spent a great deal of money in the Chester store and am so disappointed by this unethical treatment, I fully intend to take legal advice if they do not take back the item and refund me.”

Helpful Report

Posted 2 years ago

“Shameless Clowns May 4th paid £1099 for a sofa. Parts arrived in July but incomplete. Over 6 months later now November, the company advise they cannot fulfil the order, will send a courier to collect the original bits and that's it. Hard luck!! Utter disgrace and overt contempt for me. Their customer service dept is inept, The CEO Alex Simpkin refuses to engage with me preferring instead to hide under his desk in the hope I go away. I doubt this outfit will survive the recession under the stewardship of such cowardly and feckless CEO. I hope not!”

Helpful Report

Posted 2 years ago

“Such an awful and unprofessional company. I’ve made the mistake ordering online as there’s no Range nearby. My parcel is on a mystery tour for a week now and it’s impossible to get to speak to somebody.”

Helpful Report

Posted 2 years ago

“W11739099-1MV Miss leading information & description. Warning they are not the same Range we loved & trusted and I will avoid them in future. W11739099-1MV I searched for battery powered quad bikes ordered 2 quad bikes 199864 for my granddaughters Xmas based on the picture which showed that it had a heavy duty rocker switch giving the impression that it was fully powered, I am 74 and have sight problems and acted on "Prima Facia" as I searched for a powered unit on my phone and my daughter completed the order when I received them the "switch" was only a sticker. The site advertised free returns to store with full peace of mind. The customer service refused to let me do this even though this was the basis of my contract with the purchase. I have returned them as a misleading distance selling issue which is my statuary right to do. They have charged me £5 return Fee. I sent a letter to the office of the CEO and nobody has had the decency to reply to me or to 2 e-mails I sent. They say that it is a Range+ partner sale but Range is acting as the retailer and under the sale of goods and services act it is their responsibility fo the accuracy of their adherence to this and the range is offering free returns via shop which means the Range information is miss-leading. There customer service refused to give me the details to contact the supplier direct. It is no goog asking me to contact Customer service again as I already spoke to a person called Peodor who I found to be rude and aggressive and every time I called I got a different foreign voice it was like speaking to an Indian scam centre. As the payment was to "The Range" an not their partners they are responsible for this contractual agreement. Date of experience: 17 October 2022”

Helpful Report

Posted 2 years ago

“Check their socials, they never ever response to people, only promote their products, do a search on peoples posts and they are filled with angry complaints about poor products, missed delivery times and hours on hold on the phone trying to get it sorted, I paid for 5 day express delivery which if arrives when they say it's coming will be 14 days late.”

Helpful Report

Posted 2 years ago

“Overcharged in store . No response from Twitter or customer services ... it's not convenient for me to return to store.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews