The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dining chair online from The Range and after opening the box decided it wasn’t worth the money I paid! I emailed The Range the same day regarding a return and they replied the same day asking for the order number! I replied with what they asked me to provide and three emails later had still not had any response! I then called the number provided on their website, and hour later of being on hold finally spoke to someone! What a waste of time as they are not able to process a return and refund, and had to email a company for my return/refund! I have still not heard back from anyone so again emailed customer service, and surprise, no reply! I gave them until end of day yesterday so now I’m going to take it to the highest level outside of customer service! Absolutely disgusting customer service, and ridiculous that I can’t take to a store which would be a lot easier than waiting on useless staff!”

Helpful Report

Posted 2 years ago

“Went to buy reduced xmas stock. Nothing was priced ...misleading discount signs. Have to take items to the till to get prices....staff dont know how to process discounts. Was told a discounted and damaged item was £7.50 ..i said ok...then it went up to £8.99 ?? Was told the discount was 40% not 50% They make up prices as they go along. Has put me off using the Range. Need to know prices BEFORE you get to the till .”

Helpful Report

Posted 2 years ago

“Terrible customer service, you get a reply from them once a day and they are very unhelpful in each reply. They delivered a damaged dog cage but seem to do all they can to not find a resolution.”

Helpful Report

Posted 2 years ago

“Received a defective item, contacted the Range, uploaded photos ect and never got a reply. Escalated with PayPal and after 22 days got refunded. Stay away from the range, awful quality products and customer service evasive, a pain to deal with.”

The Range 1 star review on 21st December 2022

Helpful Report

Posted 2 years ago

“Ordered my Xmas tree 9 th December still not arrived contacted currier No house number been put on so still not got it 21st December tryed ringing range no answer”

Helpful Report

Posted 2 years ago

“Disgusting customer service. Never buying from them again.”

Helpful Report

Posted 2 years ago

“We bought 5 bar stools this time last year. The chairs themselves look nice. How ever after a few months we noticed they were starting to lean over when sitting on them. We do not use the chairs every day and we sit on different ones each time. After 8 months 4 out of the 5 are completely broke you are totally unable to sit on them. The plate at the bottom is all twisted. These cost near £500 an have been treated well. I made a complaint to the range online. We got told as we were 9 months in there 6 months return policy isn't not in warranty. So going back to the manufacturer under the 12 month guarantee is our only option. In order for them to processed. I was told At my own expense. I need to get a vat registered company to examine the chairs and give a full product report upon asking who I should be contacting for this . The ranges response was simple that's down to you. ???? . I have had 2 fabrication company's look at the chairs and both there response was the same. The plate welded underneath is clearly not thick and strong enough for its purpose. Unfortunately one company was not vat registered and the other does not want to give a report out to it possibly ending up with in the middle of a ongoing dispute. I wish I could attach a picture of these chairs so people can see the state of them after such a short period of time. We are a very house proud family and everything in it gets looked after. The product from the range is terrible and the ranges response along with help and guidance is disgraceful. I have contacted citizens advice to help with matters.”

The Range 1 star review on 20th December 2022

Helpful Report

Posted 2 years ago

“Utterly terrible customer service. DO NOT BUY FROM THEM. I made the mistake of buying a toilet seat. The package stated it would "fit most standard toilet seats". I have two toilets in my home, and the seat would not fit either of them. I took the seat back, only to be told they could not accept it because I had broken the seal making the item unhygienic. The correct thing would have been to reimburse me and to send the seat back to the manufacturer as being unfit for purpose. The shop assistant gave me their head office number, but there were 52 people in the queue before me. They are a hopeless company that does not deserve to survive for long. I for one will never shop there again!”

Helpful Report

Posted 2 years ago

“Unfortunately not able to give below a 1 star. Writing this review to warn future customers of the appalling customer service provided by the Range. Our new bed arrived after three weeks - broken, and with the box ripped and material scuffed and wood damaged. We requested a replacement, due to arrive weeks later. On the day the delivery company did not turn up, and we discovered the bed had been lost / not placed on the van - no new delivery date provided and all the Range could do was ask us to contact the courier, taking no responsibility for their chosen delivery provider. When trying to request a refund, on the basis the item is faulty, with no new one guaranteed, we were refused and asked to return the bed first. However, with the delivery company so unreliable we are not in a position to trust that this will be delivered on time / in full / at all. We've spent hours on the phone trying to resolve, and the customer assistant's response to being unable to help, was to simply hang up. Save yourself the hassle and money and go elsewhere!”

Helpful Report

Posted 2 years ago

“Very poor service still waiting to send an item back for a refund can’t seem to get a straight answer and the person in the phone was terrible to understand no help at all after waiting an hour in a queue Appalling”

Helpful Report

Posted 2 years ago

“Place an order with the promise to get it within 3-5 working days. Right after the payment, they sent an email that it will be delayed for a week. The real delay was more than 2 weeks. And the Parsell (table) arrived without table legs. So I got a useless piece of glace instead of a table. No one responce to emails, they promised 4 days, but nothing from their side. Called the service center, and after 90min in a queue, they asked for the order number and put the phone down. Have no idea how to deal with them. In the store, they do not want to talk about online orders.”

Helpful Report

Posted 2 years ago

“Should be zero stars. Ordered online on 17th November. Was told to expect items on the 23rd November so I waited. Got to 23rd and an email was sent stating items will be dispatched on 25th and delivered on the 25th. Items picked up by DHL on 25th since til the 13th no delivery!! . Throughout the period of 4th December til the 12th I was emailing them and kept giving them my order number only to get an email stating 'what's your order number'!! Also I was told that I would have to contact them to cancel or return products but this is impossible as their phone lines were upto queues of 50 people!! Which under trading standards is unreasonable. This is because returns and cancellations procedures due to breach in contract should be accessible for the customers. On the 12th I tried to contact them again explaining that the order was decorations and now were too late and that I wanted the order cancelled as they had broken their delivery contract with me. After many unanswered emails and phonecalls with queues upto 56 people in waiting ( recorded it). Still no sort out finally an email from them stating to refuse parcel at door and it would be sent back. By the 13th December the order finally arrived and was refused as per their email. I updated them that the Order was refused. Early last week they emailed me stating that they have issued a full refund and they DHL has verified that the order is being sent back. Today is the 17th of December.. Over 4 weeks from the original order. I have received an email from DHL stating they are delivering my parcel today....huh?? I was told it was being sent back by the Range. Also I have had no refund.. And get this, this is just parcel one of the order. Parcel 2 was being sent and delivered the same day as parcel one ( and 23rd of December). Still no parcel 2 and no tracking information, no texts, nothing. I still don't know where my rug as gone. Emailed the customer services yet again ( 3 times now about the rug) and they keep saying they have emailed the department that delays with this and they will be in contact.... Its the 17th of December and no contact. I'm paying through clearpay for items I don't have. I'm sure that's theft. Over 4 weeks and nothing, no refund nothing. My advice - don't put yourself though what I'm going through. Dont think it wil be different either. Massive phone queues of 50 + people, over 30+ emails sent over a period of 4 weeks, no refund. It's not worth the stress. I'm disabled, I struggle with social anxiety so I shop online alot, this has out me off completely. Going forward I don't know what to do now. I don't understand how the can do this. I just want a refund.”

The Range 1 star review on 19th December 2022

Helpful Report

Posted 2 years ago

“Still not received my item which was due for delivery on 25 November. Have emailed Customer Services twice, no reply. When I called them I was in a queue for almost an hour before they cut the call off! I would never buy anything from them again. Daylight robbery. Not sure how they get away with it.”

Helpful Report

Posted 2 years ago

“Avoid avoid this company because is useless if you return your items never get your money back they just going in circles and never send your money avoid”

Helpful Report

Posted 2 years ago

“Delivery so far a week late, can't get through on the phone, no reply from customer services email for over 5 days and that was to tell me they are working on it I just want to know where my item is i have paid for. This is theft!! I will next buy from the range online or in store EVER again shocking company”

Helpful Report

Posted 2 years ago

“BEWARE, DO NOT BUY FROM THIS COMPANY. If I could give zero stars I would. I bought an item online which was faulty. I called customer service several times and was in line each time for over an hour. I took the faulty item to the Range shop in Plymouth. They refused to take the item and told me the range didn’t sell me the item, it was from a 3rd party, I’m not sure how that works when I paid the range for the product, not the 3rd party!!??? If I bought a faulty item of food from a supermarket, I would return it to them, I wouldn’t be expected to find the farmer it came from. The range are taking to accountability for a faulty item that was sold on their website. The manager told me to call customer support. I explained once again I had tried to call them. I was going around in circles and I am still have a item which is faulty. Having worked in customer service myself, I can not believe how little customer service the range has. After doing some research I found a Facebook page with over 1000 members who are all have the same issue as myself. How do the range get away it? I will be reporting to trading standards and will be following this through. My item was not a lot of money in value but I still have my rights.”

Helpful Report

Posted 2 years ago

“TERRIBLE CUSTOMER SERVICE Standing around doing nothing watching queue growing asked for calor gas SAID GOT NONE ask when delivery no answer dirty look no reply so rude 3 persons 1 operating till absolutely Appalling on sat 17th Dec 2022 avoid Willenhall they are not worth my money glad they had none they are nasty piece of work women are the worst.... In there.... Hardly pleasant experience... Shame on you its cold and I'm dying shame on you...”

Helpful Report

Posted 2 years ago

“Have ordered a couch over a month ago, yodel said they had delivered but no tracking and no delivery, said they didn't recognise the address so gave another address of a relative to make it easier, still waiting for delivery they say the couch is at the depot!? Have waited 5 weeks now”

Helpful Report

Posted 2 years ago

“I did not realise You had my old delivery address and 2 items of £16.99 went to an ex who I do not want contact with. I tried to change delivery but was advised i could only cancel I tried to cancel rug of £59.99 going to that address but was directed to a premium number and put in a queue at number 39. Total loss £94.”

Helpful Report

Posted 2 years ago

“Received a broken candle, still waiting for a response from them over a week later.”

The Range 1 star review on 13th December 2022

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews