The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,133 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the WORST after sales service ever! Happy to see you goods but don’t want to know after that! Wouldn’t recommend”

Helpful Report

Posted 4 years ago

“Absolute disgrace. I urge everybody to look elsewhere and NEVER order from this company online. There is no customer service. The number is not in use, the email is not in use and the live chat does not work. I've been refreshing the page for 6 days!!! The supplier has cancelled the delivery but no way to contact the range at all and no money back!!!”

Helpful Report

Posted 4 years ago

“Only one word to describe this company and that’s https://www.facebook.com/multitraderservices/” Ordered three bar stools online on the 15th June and received two lots of emails and text messages with delivery dates. Stayed in all day first time and no delivery. Then Told they are being delivered this morning but then receive a text, they can’t find them in the warehouse. Can’t reach them on the phone and over 200 people waiting on the “online chat” will never buy anything from this company again. Their online service is the worst I’ve ever experienced. I sit here today no further on and no information from them whatsoever? So your just going to keep my money and hope I’ll go away? Waste of my time. Reply to response below - Went on your online chat as advised below, 8 times and waited over 2 hours each time only to be cut off. What an absolute disgrace to treat your customers in this way. My biggest mistake was not reading your reviews before placing the order - Lesson learned”

Helpful Report

Posted 4 years ago

“Ordered a glass table for it to arrive a month later completely smashed, arranged pick up of damaged goods which took me an hour and half on hold to costumer service only to be cut off when someone finally picked up. Had to wait on hold for another hour and 15minutes. When the second table arrived this too was damaged, I wait on hold over an hour again for the person to tell me they need to speak to their manager then cuts me off. I have never been so frustrated In my life. This company is a disgrace. When I ring back and on hold for the forth time I get told they are offering me £45 off purchase price. Over 3 weeks later I am still waiting for this to materialise. Still no refund. Looks like I am going to spend another hour and half on hold to try and resolve this matter which will now be the 5th time ringing the incompetent range. I would strongly advise anyone NOT to use this company, it is not worth the frustration and the lack of competence of the people that work for them. They don’t even deserve the one star given.”

Helpful Report

Posted 4 years ago

“Orded a party gazeno sent poles and thats it no roof or side and cant get hold of anyone went on live chat over 4 hours each day Saturday and Sunday and still nothink no one seem othered that I payed 149.00 for half my order”

Helpful Report

Posted 4 years ago

“Avoid purchasing any large furniture. Ours arrived damaged and so have many others. See Twitter and trust pilot etc before you consider. You get ignored once the transaction has gone through they couldn't give a ****, so the range are selling faulty goods. £1000 spent and have been ripped off We are now going to do a court claim. Please advise any friends to not purchase any furniture or other large items. They are crooks”

Helpful Report

Posted 4 years ago

“Giving it one star is me being generous, bought an Arosa Gazebo online received it put it together wife loved it, after 15 minutes i noticed a couple of bits of the seam on the fabric appeared to be stretching later noticed the stitching at the seam is all coming away , been trying to contact them for days now, store say they cant help, spent an hour on phone so far his morning and nearly 3 hours in queue for web chat”

Helpful Report

Posted 4 years ago

“I am on the phone for the second time chasing my order, both time I have been on hold for over an hour. Bird bath should have arrived on 2nd of June. Had another delivery slot booked, had time off work and was contacted to say they couldn't find my item, and would be in touch with another delivery date. This was 2 weeks ago. So once again I'm back on the phone so far it's been 1hour 17 minutes. Ridiculous!”

Helpful Report

Posted 4 years ago

“I received my order very promptly. Unfortunately I needed to return 2 items as they were unsuitable. When you try to call the customer services team to arrange this, the automated message sends you back to the website. I received an email telling me to call again and the same thing happened. I just wanted to speak to a human being to organise a return! Absolutely shocking customer service. I usually buy things in store but because I’m scared to go shopping now I ordered online. However I will have to go to the store to return the u required items. As a result of this fiasco I won’t be shopping there ever again!”

Helpful Report

Posted 4 years ago

“Had two 3seater sofas delivered Delivery driver and colleague was try to force through front door. And then the nerve left all the packaging on front garden”

The Range 2 star review on 28th June 2020

Helpful Report

Posted 4 years ago

“Don't care about customers Customer service from The Range is a joke. I ordered 3 bits of furniture on 2 separate orders, the first on the 9th June. On the 12th June you email me to tell me that my first order has been dispatched. Today I receive the 2nd order, which I placed on 15th June. I have still no contact regarding my first order. You have abdicated this to your delivery partner and to be frank, that's not good enough. Also, you have no means of customer contact, other than an AI bot chat - which isn't working. Which in itself is hilarious - you're company is such a joke, your "customer service" AI bot has given up. You blatantly don't care about customers, making it as hard as possible to ask simple questions such is "Where is my order?".”

Helpful Report

Posted 4 years ago

“Appalling service...Delivery non existent...Waited nearly a month for delivery of a bookcase,given 2 dates both came and went...Customer service,recorded message...Suggests Live Chat...which is not functioning due to 'unpredented demand' which is a joke in itself!! How the Range remains in business is a complete mystery to me...Never again.. Don't waste your money...”

Helpful Report

Posted 4 years ago

“Don’t waste your time, I wish I’d seen the reviews before parting with my money. Delivery service and customer service, both absolutely shocking! Delivery service is giving the range a very bad name. You need to change you delivery company. Brand new mattress on floor for nearly a month, no bed to put it on! Not good or acceptable for health of my child!! I cannot complete the fields below as no contact to comment on I agree with all the comments below, dread to think of my phone bill! No item to comment on! I think a refund is now on the cards, and a very disappointed child! Thanks The Range, whoever you are , for the stress you have caused to me and my child!”

Helpful Report

Posted 4 years ago

“Incompetent Take your money and then don’t deliver. You cannot contact anyone and customer service does not exist. You are diverted to their “online chat” if you made your purchase online. Online Chat over 200 people waiting in the que, who no doubt have the same issue as you. Never buy from them again and give me back my money.”

Helpful Report

Posted 4 years ago

“Shocking way to operate a business, customer service is non exsistant... nobody replies to emails... the phone number they give you to ring is automated , and tells you to refer to website ... which is useless... will never use the range again .. will go to dunhelm in future... much more customer friendly”

Helpful Report

Posted 4 years ago

“I received a broken Bird Bath bought online from my son, for my birthday, tried phoning to return but no answer. Return goods to the local store for a refund but couldn't refund £30 for delivery. So I joined Live Chat at 15.12, with 210 customers and finished at 19.24 to at No 2 but no answer, I think they had gone home. Appalling service.”

Helpful Report

Posted 4 years ago

“What a saga. After a stressful time over several days trying to get some response from the company tried their on-line chat proceedure. 10.58.42. logged in, at 13.19. current position number 1 in the queue, approx waiting time 1min. At 14.05. think I have been patient emough. What a shambolic company they use every ploy to avoid you!!”

Helpful Report

Posted 4 years ago

“Seriously let down ordering perspex for reopening of my business. If you cant get though phone head office on 01903256967 then extension 10002”

Helpful Report

Posted 4 years ago

“Brought 11 grey blinds In total . All melted no response from customer service really in in happy see photos supplied.”

The Range 1 star review on 24th June 2020

Helpful Report

Posted 4 years ago

“Item delivered but contained broken item. Looks like it had already been opened before coming to me. Followed their procedures to return, can't get through on phone and on Live chat waiting for 2 1/2 hours!! only to be timed out. Still can't get through on phone or live chat.......very poor service even in these difficult times.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,133 reviews