The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting behaviour from the Range; we bought a Dancing Christmas moose from the Range that was delivered today. It came with no plug and glue marks on it, the Range have no more in stock and the customer assistant on the phone was no help, they won't send us a plug even though they have lots of adapters in store that they can send, they won't give us a small partial refund to buy one, they can't send us a replacement and the managers don't take calls. What a way to treat your customers”

Helpful Report

Posted 3 years ago

“Disgustingly bad customer service at The Range Derriford in Plymouth. I n material, I was told to wait by the cutting table. Waited for 10 minutes. Nobody came. Went back to the checkout to ask if anyone was coming. After a further 10 minutes was told that nobody was available! Nobody was even vaguely apologetic! Just couldn't care less!”

Helpful Report

Posted 3 years ago

“Terrible after sale service. Ordered items on line was advised the delivery dare. When these did not arrive telephoned the customer service. Very indifferent somewhat rude adviser told me the items were supposed to be dispatched but were not and I have to call them again to get updates. I asked if I would get notified and was told not by range. Had a cert frustrating conversation and got nowhere! Never again use this retailer 😡”

Helpful Report

Posted 3 years ago

“Online order; Garden storage unit arrived damaged in July. Contacted customer services via their online form ( no one answered the phone) response promised within 4 days. 2 weeks later I sent a follow email as heard nothing. Beginning of September I emailed again, this time I had a reply asking me if I’d received my goods and assuring me I was a priority. I replied outlining the situation. 4th October had an email telling me a new part was being dispatched that week. It was and arrived damaged. Emailed again and received a cut and pasted email from their supplier saying another part would be sent. I’ve now got a collection of parts for a garden storage unit that are propped up in my garden. I wrote saying that this wax escalating to a complaint but have had no response what so ever.”

Helpful Report

Posted 3 years ago

“Very rude staff.... Girl said to stand where I was to pay cash and waited in the line to be told it was card only .... And when I did get sent over to another till the girl was rude .... And when we asked where the candles where that girl was rude to ..... Like no need for it .... I'll not be back in it ..... George”

Helpful Report

Posted 3 years ago

“Bought a sofa bed in May,had less than 5 months & has a spring come through & a hole underneath never been slept on ,only sat on , contacted numerous times through email to no avail , think this is ridiculous after such a short time .hoping to hear back from them .”

The Range 1 star review on 12th October 2021

Helpful Report

Posted 3 years ago

“WARNING DO NOT ORDER ANYTHING ONLINE OR BIG ITEMS FOR DELIVERY. There is absolutely no way that these 5 star reviews are real! Their customer service at head office is disgusting. I have no problem with the floor staff in the shop, but their head office is something else. To start they did not warn me during delivery of my sofa that it would come in a giant box, which could not go up the stairs of my flats. The drivers refused to carry it up outside of the box, so I had to carry it myself up with a relative at short notice and I have arthritis and joint problems. The next problem was one of the cushions was totally wrong, it was for a different sofa. I then had them trying to fob me off with a gift card, as they refused to take the sofa back unless it was in a giant box which no one has to hand. They also said they do not send replacement cushions out, so I would have been stuck with a ridiculous mismatched sofa. I had to print a letter and send by recorded delivery as proof of my complaint. Then in the meantime I got onto the original shop and asked them to swap the cushion on the display for my one. They said no at first then I eventually got a call from the supervisor agreeing. So off my own back I resolved this. But I was put through a LOT of stress and inconvenience with this, I have depression, anxiety and autism on top of my joint problems and arthritis. They tried to then fob me off with a £15 gift card as a ‘gesture of good will’ despite me spending nearly all that on the letter postage, bus trips and long phone calls. They then said it was ‘my choice’ to send the letter and have ignored me since. Totally disgusting and discriminatory behaviour. Shame on you! These 1 star reviews from people are definitely real. Never buying anything from here again.”

Helpful Report

Posted 3 years ago

“Never order from this lot ist time I ordered online my mirror arrived damaged sent an email with a photo zero response after a lot of calls emails messages I’m still sitting with my damaged mirror when I checked there reviews I was shocked wish I had done that. before I ordered put a review on Trustpilot someone called Judy gives the same response so nothing happening this mob should be reported to Trading Standards taking money supplying damaged goods then not refunding your hard earned cash so be warned people order number W14866809 22/9/2021”

The Range 1 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“I purchased an over door mirror for my daughter and it arrived all smashed and it smelt of smoke. I have sent 4 emails now and no reply apart from my case 350944 has been updated. I have tried calling and emailing but no reply and I need to return the item but need a returns reference”

The Range 1 star review on 6th October 2021

Helpful Report

Posted 3 years ago

“Horrible costumers service in every store and online they doesn't give you chance to call them and ask for any problem we have during deliveries. I bought it. Sofabed chair in 10 September and yet nothing, they stolen costumers money and rhey don't care to respond to us. I will see then in court very soon...”

Helpful Report

Posted 3 years ago

“Visited store in Stoke Gifford, Bristol during my lunch break. Picked up a few items, including frozen goods. Went to checkouts to find they were not manned. Asked a group of staff nearby who were chatting amongst themselves if there was someone who could go on the tills. They just said 'oh, she was there just now' and a couple of them wandered off saying they would look for her (they didn't). Why didn't they just jump on the till themselves?? After a couple more minutes, with my lunchbreak ebbing away and a queue forming behind me, I gave up, dumped my basket of goods and left, as they obviously weren't interested in taking my money. Also not impressed to regularly see a group of staff around the corner of the store chatting and smoking. It's a shame, as the goods in the store are quite good, but their customer service is appalling!”

Helpful Report

Posted 3 years ago

“Unhelpful customer service assistant today wouldn’t serve me even though there was only one till open. Put my items back because of the poor customer service. Store in a complete mess moved all the craft stuff upstairs so couldn’t find half of it. Why mix Xmas stuff downstairs and upstairs ??? Got so angry had to leave the store.”

Helpful Report

Posted 3 years ago

“Since May to today there's been zero customer care. No email acknowledgement. Nearly an hour for them to answer the phone only to be answered by someone who had no power to do anything. They still taking money from me through Klarna so they have basically stolen £480 from me!! I ordered some garden furniture in May and on the same day I realised it was too big for my garden so I wanted to change my order to actually a larger value. I immediately tried to call them and waited 45 mins only to be answered by basically, a telephonist. She told me I had to call the supplier myself as they had now received my order. At this point I had lost faith in the company so I wanted to cancel my order. I have called them, emailed and sent company site 'contact us' messages and with no response, nothing, zero. I have now asked Klarna to put a hold on the charge with them. They have said they legally can do little as my dispute is with The Range. I will now visit a shop. What do you bet the manager will say this is an online matter!!! I think I need a solicitor!!!”

Helpful Report

Posted 3 years ago

“Still waiting for my furniture to arrive didn't come by the due date. No updates and no replies to customer service emails”

Helpful Report

Posted 3 years ago

“I will never use or shop again in the Range bought car bulbs price was 1.99 printed on package,i was charged 2.99:at the till i queried this and a rude manager started shouting at me and started showing me her phone i asked to see the store policy was told they don't have any information in store this was at Surrey quays,Never again will they get my custom”

Helpful Report

Posted 3 years ago

“I bought a chair online on opening discovered it was damage and looked like it had been sent back before, tried ringing but was on hold over 1 hour, contacted by e-mail several times, when I got. Reply was told it was nothing to do with them, to contact RangePlus, e-mailed RangePlus, they said it wasn't theirs to contact Range, what am I supposed to do!!”

Helpful Report

Posted 3 years ago

“First time shopping at The Range in Glasgow. Bought walls,had 1 full roll left, took to shop where stroppy assistant said had to be returned by calling customer services. I did that immediately and 8 days later no one has provided a solution on how I return this? Are they waiting until the 6th Oct when my 28 days has passed?. They have a cheek to call it customer services, there is NO service to the customer. I was told cannot be put through, they have to phone you?!! Will nit be back and extremely frustrated at the lack of action on this very very simple transaction I am trying to do. Disgraceful!”

Helpful Report

Posted 3 years ago

“Had a damaged delivery..customer service terrible I can’t speak to managers or get my money back I’m trying now to claim it back through PayPal ..disgrace any other store online goods or store goods you get a refund or a new item but not this store I’ll never purchase again from here!!!!”

The Range 1 star review on 28th September 2021

Helpful Report

Posted 3 years ago

“Urgently needed seals for my Kilner preserving jars , but they only sell jars. I asked at checkout and was told they don't stock replacement seals , and my best bet was to buy online . They definately have the Brexit attitude . Poor attitude . 1 star for having new jars . None for management capability ! efinately”

Helpful Report

Posted 3 years ago

“This should be no stars!!!!!! The absolute worst customer service I've ever come across. They would be better off not having one, at the very least it would be honest. They don't even have a complaints procedure and don't uphold the ombudsman directives.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews