The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Customer service is the worst I have ever experienced”

The Range 1 star review on 28th June 2021

Helpful Report

Posted 3 years ago

“Bought a monte carlo clever spa from the range on pitsea back on 19th March. Set the spa up in middle of may and have used it once then found 3 punchers in the spa and the seam had also split. Spoke to the range and they told me to speak with the manufacturer who you can't even get hold of. I have a warranty with these but nobody seems to want to help me. I have spent the best part of £700 on this and for what. I am going to take the spa back to the store a demand a refund.”

Helpful Report

Posted 3 years ago

“Genuine scam,you will never see your money or product and they have made it impossible to get in touch with anyone. Report to every platform you can!!!!”

Helpful Report

Posted 3 years ago

“DON’T BUY FROM THE RANGE!!!! I’ve now sent 8 emails…. Been waiting 2 months… where the hell are my 2 refunds! And why is the customer service team receiving and ignoring everyone’s emails! It’s disgusting. If I could give 0 or even minus stars I would! Not the first time the range have done this either. It’s the third time they’ve done this to me in 7 months!!”

Helpful Report

Posted 3 years ago

“I am owed refunds on two online orders W3861182 and W3860444. I have attempted multiple times to get help on this matter through email and telephone correspondence but to no avail. Order W3860444 was dispatched on 10th June 2021 but has not arrived so has clearly been lost by the courier. Order W3861182 was rejected on delivery as I was advised to do so by The Range customer service. My money has been taken, and I have no products to show for it. This is theft clear and simple. I am hugely upset and distraught that your customer service are refusing to help me, and even ignoring my emails.”

Helpful Report

Posted 3 years ago

“The worst customer service ever, bought a 3 in 1 barbecue which was damaged on delivery, despite informing them on the day of delivery, I am still waiting for a refund and for the goods to be collected, 7 weeks later. 18 emails back and forth and getting nowhere. The staff are dismissive and rude and don’t know the law. If you have to buy anything from The Range ( which I would strongly advise against) use a credit card. I’ve had to raise a dispute with my credit card company to get my money back. I have emailed the CEO , been on Twitter, Facebook, contacted everyone I can find. The worst company I have ever dealt with it”

Helpful Report

Posted 3 years ago

“Bought a microwave online from the range ,arrived 17/05/2021. Stopped heating food a week ago . Contacted the online customer service after 4 days not hear back so managed to get a phone number , after 30 min waiting for someone to answer a voice said we can’t take your call at the minute please call back . What a way to treat your customers. If you order on line the shop doesn’t want to know, the customer service don’t want to answer. Beware of shopping at the range”

Helpful Report

Posted 3 years ago

“I purchased a floor lamp xmas time,it;s stopped working ahter six month's. I rang the Llansamlet store in Swansea i spoke to the most unhelpful man on the phone,I was told because i had no receipt and paid by cash,there was nothing they could do,His attitude was appauling.Asked to speke to a manager,he kept me on hold for 30 mins,then to be cut off.I just wanted some advice.I have take further action.not at all happy”

Helpful Report

Posted 3 years ago

“Having bought a firepit table from the Torquay store, I noticed a missing part which holds the fire guard together. I returned to the store where a member of staff took my details and said that customer service would be in touch. This was three weeks ago, and despite my emailing head office, there has been no communication from the range at all. Needless to say I will never shop there again.”

Helpful Report

Posted 3 years ago

“Lady on the checkout very abrupt and unfriendly. We were going to take our purchases to the car and go for a look around but she really put us off so we went elsewhere”

Helpful Report

Posted 3 years ago

“DO NOT order garden furniture! I ordered a garden set at the beginning of April, due to arrive beginning of June. Emailed to say would be delayed until end of June! Emailed again to say would be delayed until the end of July! Have now received another email to say will be delayed until end of August!!! Absolutely ridiculous!!! So 4 months and I’m sure it will be delayed again!! Will definitely be cancelling!”

Helpful Report

Posted 3 years ago

“We were looking for a small water feature for a birthday present In came Mary who explained that the larger ones needed to be ordered but showed us the smaller range. When we couldn't see what we wanted she proceeded to go further and look inside the garden centre and produced just what we wanted. She carefully opened it up and shower us how long the extension,was and also told us if our friend didnt Like the gift we could obtain a present receipt so that it coukd be returned She was polite and very interested in making sure our trip to the Range was a happy one Thank you Mary you were a delight”

Helpful Report

Posted 3 years ago

“Non existent customer service. Trying to return garden furniture bought online as the quality is appalling and guaranteed to break. Can I get through?? No I am stuck listening to painful, repetitive music (15 mins so far). I have been trying for days and no response to email. At this rate I am going to have to take this back to the store - despite website saying that large online items can't be returned instore, what else is a customer to do?”

Helpful Report

Posted 3 years ago

“Having ordered my garden furniture in March, for delivery on 23rd June..I have not had any contact with The Range since, so, having to arrange for someone to he here for delivery, rang number that was given to me at time of purchase, this number is not for feint hearted. eventually after 20mins o spnish guitar music at 8am in morning, I eventually get through to a man, who bypassed his customer care training to be informed that I have to wait until August. I told him I was not happy and asked for reasons he was not able to give me?? I asked if there was anybody I could speak to someone senior who I could speak to and he said no not really!!! So annoyed words fail me...Trauling through contact numbers to complian lead me back to same number...More angry than I can say”

Helpful Report

Posted 3 years ago

“Disgusting service cannot get in touch with them,I would have give them zero stars but that option is no there,do not order from the range”

The Range 1 star review on 22nd June 2021

Helpful Report

Posted 3 years ago

“Appalling customer service from the Canterbury store and the head office ignored my complaint. Keep away from this store”

Helpful Report

Posted 3 years ago

“6 months to wait on garden funiture first 3 months and now a further 3 months don't use the suez canal blockage as an excuse for this amount of time delay”

Helpful Report

Posted 3 years ago

“The most appalling customer service i have ever experienced. DO NOT BUY FROM THIS COMPANY!!! I bought on line and the product was faulty. Despite 2 months of trying to sort out through emails as the wait time on the phone is over an hour i have had to resort to putting into dispute with my credit card company. There is no live chat any email correspondence is on a 4 day delay and very often the thread isn't replied to and another complaint has to be started and the process repeated again. I finally gave up today after 45 mins holding to get through then 40 mins arguing with a very rude "customer service" assistant who said they are busy thats why it takes months to respond...... Basically i got absolutely nowhere and was told they dont "do" customer complaints and advised me to get a lawyer. I have been advised by my credit card company to email them asking for a collection and refund within 15 days or they will refund my money and mastercard will then take up the dispute. I advise any customers to use the credit card protection in this way if they can. This company are just a load of crooks and should be investigated by trading standards.”

Helpful Report

Posted 3 years ago

“We went to the Holyhead road branch in West Bromwich this morning. Disgusting , about half of customers were not wearing masks, spoke to a manager who advised they have been advised they are not allowed to refuse entry for not wearing a mask. This is a high risk Cov-id area and they do not care about customer safety. I will never shop at this branch again.”

Helpful Report

Posted 3 years ago

“I have sent 3 e mails to you regarding smashed glass on outdoor table delivered last M m onday. No response so what do I do next. Totally frustrated after a long wait for delivery. Never again.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews