The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,153 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a garden umbrella It got delivered and then I realised I had ordered wrong one It’s in the same packaging. I took it back to the Range to return Informed by the rude customer service agent that it can only be done online to return I drove home with the huge boxed umbrella You can only WhatsApp the range with no phone number to talk to a human being 3 days later I get a response to return the huge boxed product to Nottingham!! They expect customers to post at their own cost. I AM NEVER SHOPPING WITH THEM EVER AGAIN”

Helpful Report

Posted 5 months ago

“Ordered item showing as in stock at Portsmouth store, order successful but email soon after to say order cancelled. Phoned the store, young female said there wasn't actually any in stock and to call other stores one by one to see if they had the item in stock ! Advised her that I wouldn't be doing that and it was my first and probably last order from the Range ... she replied that they have plenty of other customers and put the phone down ! Awful service, awful company if this is the norm with them.”

Helpful Report

Posted 5 months ago

“AWFUL SERVICE AND RETRUN POLICY, AVOID AND BUY ANYWHERE ELSE”

Helpful Report

Posted 5 months ago

“on Saturday 4 August, I spoke to Tasha via live chat. In regards to a refund “change of mind return”. I was told my order refund had gone through, and had to wait 3 working days to get an email via confirmation. At the end of the 3-day waiting period, I got no message via email & was specifically told so. It’s now the 7th of August, I contacted customer service once again, via live chat seeing as there’s no way to call them. probably due to the fact, they have terrible customer service support skills. This time I spoke to Josiah, he said similar things that Tasha mentioned. but once again with the occurring issue present, is the 3 day waiting period. I am not happy with this issue. as I am faced with a difficult situation, at this current point in time. To anyone who has seen all the negative reviews, they are right. Please avoid these lot at all costs. incompetent services. Kind Regards Thirath”

Helpful Report

Posted 5 months ago

“I don’t usually write a review, but today I feel like I have been robbed by The range online shop. I bought a clothes rail a month ago which I received with missing items. The rail was quite expensive too. However, when I’m trying to contact the customer service no one is willing to help. I have been patiently waiting for the whole month. I'm sorry to say right now I’m quite frustrated with their service. The customer service is very poor. I’m not happy because I’m still waiting for a refund.”

Helpful Report

Posted 6 months ago

“Abdolutely attrocious customer service..i paid £150 for a garden table that arrived with a damaged support. This was in May 2024!!! Been promised for two months a replacement is coming but after 5 emails to them (seems from the replies another foreign based cistomer service line) i am no further ahead I will never buy from them again and would recommrnd people to avoid purchases from the Range on-line as you will get no response once goods arrive damaged. They wash their hands of all complaints.”

Helpful Report

Posted 6 months ago

“Totally shambolic customer service! Trying to return an item and I just keep getting repeat emails not even relating to my request to return something, then today the final straw was getting an email in return telling me not to keep sending repeat emails as it holds up the process??? If they dealt with the issue correctly in the first place there would be no need for repeat emails! I would most definitely never ever buy from The Range online again for sure!! Poor customer service!”

Helpful Report

Posted 6 months ago

“The range has NOT made us happy ,,,,we purchased two bistro sets in may and every time it rain the water settles on the seats and when you tip them to empty it off all brown water comes out from underneath the chair and have stained my slabs I’ve have tried emailing them but they just keep replying with silly excuses saying they haven’t received them ,,,we have never had trouble with emails before with anyone”

The Range 4 star review on 31st July 2024

Helpful Report

Posted 6 months ago

“Ordered garden furniture on 7/7 received an order number but no delivery date, emailed them Several times with no response, been on live chat too but no response apart from automated reply. Phone number no longer exists either ! Absolutely appalling! Never use them again”

Helpful Report

Posted 6 months ago

“I ordered a garden sofa set which arrived on time but the frame was damaged either in transit or when packaged up. I took photos and sent on all platforms, whatsapp, email, messenger, live chat and all you receive is an automated message offering you a 5% cash back or a 10% gift card or an exchange ( which does not exist on their website), when you reply you keep getting an automated email to say that your issue has been updated but no one actually replies to arrange a return or refund. The items cannot be posted as they are too big so I am stuck at what to do?? Please help...”

Helpful Report

Posted 6 months ago

“Taken money not sent goods”

Helpful Report

Posted 6 months ago

“Worse customer service EVER .. plymouth william prancer rd..... never will buy from there again not only from online where u cant speak to someone u have go on WhatsApp and wait for someone to get back to u which I's lengthy process back forth .absolute joke .... but in store is worse they delivered a damage wardrobe rang them was told to come in and they refund me . The ignorant woman dark haired 50+ age was awful rough as rats and rude her attitude was shocking almost like was my fault I was returning item I didn't damage it she said did u bring wardrobe with u . I was like yeah it's on my back . Why would I payed £25 delivery if I could collected myself well long story short no refund now have wait guys to pick up damaged wardrobe then go back again to eventually get refund why didn't they just say that in first place would saved my diesel money also hubby took day off work for delivery so wasted day and still No wardrobes .... I would NEVER recommend the range for anything anymore”

Helpful Report

Posted 6 months ago

“Don’t order on line Item delivered no screws chatted what’s app emailed been in shop twice phoned shop 3 times it’s a month now they haven’t come and collected item no refund disgusting service”

Helpful Report

Posted 6 months ago

“Ordered rattern set, with firepit. Delivery was ok. However parts very poor quality, lots of snags on cushions, staples showing, rattern bulging. Sent email, tried chat very difficult to get hold off. I have had a reply, explained everything sent pics, have been asked to send again, and explain issues. They just don't understand that when you pay for something, you don't expect substandard quality.”

The Range 1 star review on 24th July 2024

Helpful Report

Posted 6 months ago

“Brought plastic food containers allegedly dishwasher proof and microwave. Totally useless - lids would not fit after 3 uses. More plastic rubbish from China to go onto land mass! Brought and umbrella that constantly blew inside out on use. More rubbish from China, to go onto land mass in UK whilst China profits. Customers will get wise and go elsewhere.”

Helpful Report

Posted 6 months ago

“I was only advised the same morning of delivery. Thankfully my boss let me leave work early as I had been given a time slot of between 3.30pm and 5.30pm, unfortunately the delivery of my new shed was delivered outside of the time slot at 1pm. It then gets better they only delivered 3 sides of the shed. Contacted customer services as soon as I got home and checked all the parts to be told a case has been raised and i should have and answer within 4 days. 4 workings days pass and no contact. I then contact customer service again. Send pictures in again explain everything again only to be told somone will be in contact in 4 days with an answer. Then I get a email asking to leave a review, so here it is no one wants to take responsibility and Im not holding my breath on ever getting the 4th side of the shed. Wasted of my hard earned money for nothing. Thanks UPDATE!! Its now almost a month since my first contact with customer services and after sending 3 different pictures of the missing part plus also circling on a diagram the missing part. I have asked for a refund. They are now not responding to me. Aviod at all cost!”

Helpful Report

Posted 6 months ago

“Don't go near this company . I sent a return 2 months a go snd not received a refund . Customer service keep saying they will sort it out with the supplier but are a waste of space . For some reason they reply on the email with one name and end it in another . That just says it all .”

Helpful Report

Posted 6 months ago

“Ordered 4 chairs - on the first day wheels fell off, arm unstable chairs kept tipping up totally unsafe. been trying to arrange a return since the 26th May - customer service is no existent, live chat gets no response - it is a nightmare still waiting for collection of goods. The range has the worst customer service department I have ever had to deal with .”

Helpful Report

Posted 6 months ago

“Nothing good to say about the Company, tried ringing the Head Office all you get is if you know the extension you require please enter it now,no explanation of what number relates to who, had to pretend I was a supplier to get the phone to ring and guess what held in endless que. Their Head Office Website says they are open till 5.30pm, rang at 5 15pm to find message saying they are now closed. They don't respond to emails. Don't even get me started on the Worcester Store!!, high turnover of staff which doesn't surprise me,items on shelf with no prices, very untidy store, stuff just dumped, deliveries everywhere. I think CEO Chris Dawson needs to invest more in his own stores and not keep expanding and taking on more and more. I heard he's now interested in acquiring Homebase!.”

Helpful Report

Posted 6 months ago

“I bought an indoor hutch on The Range site and saw that they don’t accept American Express but Amazon Pay, so when i click on Amazon Pay and it direct me there and then i done the payment without a doubt. A week later the delivery was there without any notice from Email or phone, was left at the lawn without any notice, so i was shocked to see 2 big boxes left next to the door when i back home, not sure how many hours they have been left outside. So i immediately unbox both of the boxes in the lawn and put them recycle as it’s quite dirty and with bit of soil/dust at the bottom, and i didn’t even notice they were actually 2 same set of product until i finish building one of the hutch at night and i was like why there’s still remaining and thought if i’ve ordered the wrong product, then i saw there’s 2 email regarding the order of the same product within a minute, and i was charged on The Range AND Amazon Pay at the same time on card. Then i try to contact The Range ASAP on email and Whatspp but like few days later they finally reply and telling me that they’re not responsible for double charge issue and that if i have to return it i’ll have to pay £5 ( they mentioned this for couple times!) Saw the comment before saying they didn’t get a refund even after returning it so i might as well just sell it off myself, but gutted of how rubbish this company is, that customers have to bear the consequence caused by their “well-developed” payment system, i’ll make sure all my friends and family to avoid getting anything from The Range, better off just to pay a bit more in B&Q or other shop, at least you won’t be paying a double and they’ll be more than happy to offer you a return / refund without hesitation. This lesson cost me £90🙂”

Helpful Report

Posted 6 months ago

The Range is rated 1.4 based on 2,153 reviews