The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“This company deserves to be shut down and investigated by the authorities immediately. It has been over a month since I placed an order with The Range, and they have completely failed to deliver the item. To make matters worse, they are now unable to execute a refund. This refund should be immediate. The item has never even been dispatched, and I have received no communication from The Range about the status of my order. It is impossible to reach them on the phone - I was forced to wait 3 hours before being cut off with no response. I have tried contacting them several times, but always with the same result. Their email communication is a complete joke. It takes days to receive a response, and all they provide is empty rhetoric. I want my money back immediately. What The Range is doing is clearly fraudulent, and I have already sought help from my bank. I will also be reporting this to Trading Standards, as this situation needs to be investigated thoroughly. I strongly advise anyone reading this to avoid making any purchases from The Range UK. They are scamming their customers, and this cannot be allowed to continue.”

Helpful Report

Posted 5 months ago

“Terrible customer service. Long wait on the phone and issue still not resolved. I asked for item to be cancelled the following morning after I’d ordered it but it was dispatched two days later and I wasn’t able to cancel with Parcelforce. Total waste of company time and money! I had to stay in to refuse it and Parcelforce returned it to the depot. I’m still waiting for a refund. Their messaging system is a nightmare. Very frustrating. Lucky to get any response and it generally takes 4 or more days. Date of experience: 20 May 2024”

Helpful Report

Posted 5 months ago

“Placed a order on the 26th may , of a electric bbq , said it would be with me in five days , n that I would have a text or email to confirm when arriving, , now on the 9th of June , have tried to ring customer services what a joke that is get no answer even when on the line each time for over a hour ! Send emails get no response! Quick enough to take money ! Thanks but no thanks won’t be buying from u again , here is my pic of the bbq … oh that’s right it not even turned up !”

The Range 1 star review on 9th June 2024

Helpful Report

Posted 5 months ago

“Been waiting over 2 months for a refund, have been trying all week to chase this up again, get put in a phone queue and have waited up to 2.5 hrs with no response, have emailed numerous times and no response. This is the worse company I’ve ever dealt with. Think twice before purchasing from this company because if you have any issue you’ve got no chance getting it resolved. I will keep posting a review every few days until I get my refund, not that the CEO of this company gives a dam, as there are hundreds of negative reviews. Every customer having the same issue with the customer services team. Disgusting service, you should be ashamed.”

Helpful Report

Posted 5 months ago

“Would give no stars but can’t. Called them after one and a half hours someone answered. Said they would email supplier, would hear within 4 days. No response from anyone. Tried calling many times, two hours today twice. I have now reported them to trading standards. I probably now have to go through my bank. What a dreadful company. Avoid Avoid”

Helpful Report

Posted 5 months ago

“Bought a sofa in April for delivery 16th May, no contact from anyone for delivery, chased it up, waited 1hr 20mins on phone for customer service to reply, for them to tell me they would email the supplier and I had to wait 4 business days for response !! Have now done this 4 times !!! No communication, no sofa, it’s like they have just taken/stolen £700 !!!”

Helpful Report

Posted 5 months ago

“Ordered a barbecue which was 3 weeks coming and aarrived with a damaged part. Have telephoned, messaged and they have not answered. Will get Pay pal onto it.”

Helpful Report

Posted 5 months ago

“Ordered garden furniture from range £700 I PAYED it's faulty can't get hold of customer service's by phone in store can't help much as its online and I've emailed they are supposed to send parts out and haven't heard anything yet . Terrible service avoid at all cost 😒”

Helpful Report

Posted 5 months ago

“Money taken... Order cancelled.. wait for days for someone to reply to email... Then they say we won't take payment. I prove with my bank statement that they have taken payment but now I have to contact my bank to get them to sort. Absolutely shocking online customer service. Go in store and they are fantastic but they are unable to help me as this was an online order! So frustrated.. and out of pocket!”

Helpful Report

Posted 5 months ago

“I ordered 9 light fitting from the Range, 1 hasn't arrived and I have been on the phone 3 times (20 eaxh time) to try and find out what is going on but they don't answer the phone, once they have your money they not interested. Also would like to return some fittings but they say you have to phone to do so but they just don't answer any calls. I'm stuck with some light fitting I want to return and 1 that hasn't arrived.”

Helpful Report

Posted 5 months ago

“I ordered a 15m hose online. It arrived promptly and was packed well. Unfortunately it leaked from the connection to spray attachment. I took it back to the store near us where a very polite man on customer service checked it for us and agreed it was faulty, but was unable to refund due it being an online marketplace order. On 17th May I contacted customer service via email, explaining the problem, that I had had it checked, that I would like a refund. I get a reply four days later, "what's the problem?" I told them the problem , 4 days later, they want proof, so I sent pictures and a video. Four days later, they agreed it was faulty, what would I like them to do? I asked for a refund. Four days later I get another reply saying they are waiting to hear from their supplier. It's now almost a month and still no refund. According to the law it's the retailer who is responsible for a faulty product and the refund not the supplier. I'm absolutely fed up with it, no other company would take so long to give a refund for what is obviously a faulty product! Date of experience: 17 May 2024”

Helpful Report

Posted 5 months ago

“If you love yourself, please don’t order anything from Range. They literally don’t have customer service. I ordered for a set of cookware that was delivered incomplete, took them over 1 week to provide return barcode. And then time for refund is taking forever. Getting them over the telephone takes over 1 hour and then emails will take over 1 week with absolute no solution to your request. NEVER AGAIN!!!”

Helpful Report

Posted 5 months ago

“Appalling customer service - ordered garden furniture on 22 April - it arrived damaged and was returned. I was advised by customer service ithad been received and a refund would be raised in 3 - 5 days. It is now 4 June and no refund received - they are waiting for the item to be processed by warehouse !’ To speak to customer services you wait at least 45 mins on phone - contact them by email and they take 3 days to reply. I will not be making any purchases from the range again I have emailed the CEO to ask for my full refund”

Helpful Report

Posted 5 months ago

“Absolutely rubbish company been trying to call customer services what a joke !! The message keeps repeating itself over and over choose a number some idiot goes bk to beginning again !! I’m so discusted so how can I return a rug if I can’t get the reply I need had no returns invoice thinking the whole company is a bloody sham!!!! I’ll not be ordering online again from range terrible service nothing good to say here”

Helpful Report

Posted 5 months ago

“charged for the same item twice went back in the shop when i checked receipt to be told should have checked at the till bit hard to do with a small counter lots of shopping and people waiting behind contacted CS to be told go back in the shop emailed saying shop wont refund me now no reply !!!”

Helpful Report

Posted 5 months ago

“Called the store over the last week over 70 Times With 70 percent unanswered ! When they do answer they blaime the system or each other and refusing to give me refund for the kitchen finance cancellation ! The non existent customer service ! Appalling ! Still waiting for refund ! The watchdog should get involved !”

Helpful Report

Posted 5 months ago

“I was advised my blinds had been delivered and left with a neighbour called Snith. I have no neighbours called Smith. I have been to everyone on my road no one has my blinds or are called Smith. I have been emailing most days since 6th may but still nothing has been rectified. I have had only a few responses to all my emails but again they are the same emails stating they will contact Range Market Place which I thought was who I was emailing. When after trying must days to call to listen to music for 3 hours to no avail I finally got through today to be advised that the Market Place have said it's not their problem as they don't know where the blinds are and can’t help! Disgusted upset and angry”

Helpful Report

Posted 5 months ago

“Ordered 2 table, 3 table tops and 1 set of legs were delivered. Can't speak to anyone, can't email anyone, can't return as none of the phone options work. Messages ask for photos, sent them. Just the same message asking for photos. Nightmare company, going to try and get bank to get my money back. AVOID”

Helpful Report

Posted 5 months ago

“Why offer ‘Click & Collect ‘? When you can only click and not collect . On 3 separate occasions I’ve ordered goods and on the day I’m due to collect , they cancel the order . I suspect they know that the goods aren’t in stock but let you go ahead anyway… They don’t deserve 1 star to be honest . Terrible experience each time I’ve ordered !!! 🤬”

Helpful Report

Posted 5 months ago

“Now is the time to approach watchdog and seek legal advice. Been waiting several months for a refund and have made countless calls to customer service and each time after waiting 2.5 plus hours to speak with someone, I keep getting fobbed off. Been trying again all weekend to speak with someone but no one is answering, absolutely disgusting service the worst in the world. How can you run a business like this. You owe me money so pay up.”

Helpful Report

Posted 5 months ago

The Range is rated 1.4 based on 2,082 reviews