Turo Reviews

"This an update on a host putting a damage claim towards me. His name is Pavlo K from Sheepshead Bay BK, 2673 E 28th St. I rented a Honda Odyssey from him during June 2024. I had rented a minivan for the first time via Turo bc I wanted to give my money to a person instead of a big company like Enterprise\u2026. Wrong decision and it is no way cheaper. I had the car for two days, returned it in its original condition. He saw I had a platinum Amex card to hold the reservation and he started to scheme and plot. I had purchased Turo\u2019s $500 deductible insurance bc I wasn\u2019t sure if my own insurance covers person to person car sharing or if my cc does also. That Turo insurance is BS. Turo agents are out to collect money bc they receive a processing fee of $75 and other charges on top. Customer service representatives aren\u2019t from this country. Their English is basic and they are patronizing. It took them over 4 months to close out my claim bc I got my personal insurance involved. My insurance agent was on my side since I had a video hours after Pavlo claimed his damages. His phony damages weren\u2019t there! I asked Pavlo to send me pics and videos a day after, he refused bc I knew he had nothing to show. He reached out via text trying to settle it outside of Turo. I told him lot claim it through Turo, not knowing it was going to be a problem with Turo too. I thought I was protected. Turo does NOT accept videos or photos after the return window and they use a virtual app to appraise the damages. They have no actual physical adjuster to come and look and the car. Beware. Hosts have 24 hours to claim damages which is ridiculous. Also, Turo does NOT post negative reviews for 5 star hosts. The host can call in and request it to be taken down. They\u2019re all scammers. Rent from a reputable rental company who does things the right way."

"This an update on a host putting a damage claim towards me. His name is Pavlo K from Sheepshead Bay BK, 2673 E 28th St. I rented a Honda Odyssey from him during June 2024. I had rented a minivan for the first time via Turo bc I wanted to give my money to a person instead of a big company like Enterprise\u2026. Wrong decision and it is no way cheaper. I had the car for two days, returned it in its original condition. He saw I had a platinum Amex card to hold the reservation and he started to scheme and plot. I had purchased Turo\u2019s $500 deductible insurance bc I wasn\u2019t sure if my own insurance covers person to person car sharing or if my cc does also. That Turo insurance is BS. Turo agents are out to collect money bc they receive a processing fee of $75 and other charges on top. Customer service representatives aren\u2019t from this country. Their English is basic and they are patronizing. It took them over 4 months to close out my claim bc I got my personal insurance involved. My insurance agent was on my side since I had a video hours after Pavlo claimed his damages. His phony damages weren\u2019t there! I asked Pavlo to send me pics and videos a day after, he refused bc I knew he had nothing to show. He reached out via text trying to settle it outside of Turo. I told him lot claim it through Turo, not knowing it was going to be a problem with Turo too. I thought I was protected. Turo does NOT accept videos or photos after the return window and they use a virtual app to appraise the damages. They have no actual physical adjuster to come and look and the car. Beware. Hosts have 24 hours to claim damages which is ridiculous. Also, Turo does NOT post negative reviews for 5 star hosts. The host can call in and request it to be taken down. They\u2019re all scammers. Rent from a reputable rental company who does things the right way."

"They are theives with your bank account number. No matter how desperate you think you are DONT DO IT. I had to change my bank account number. They stole $156 extra from me."

"They are theives with your bank account number. No matter how desperate you think you are DONT DO IT. I had to change my bank account number. They stole $156 extra from me."

"I am absolutely disheartened by my experience with Turo, and I feel it's crucial to share the details of my unfortunate ordeal to alert others. My rental car reservation was abruptly canceled not just once, but on two separate occasions, both occurring just 30 minutes before I was supposed to pick it up. The initial cancellation on October 26 was already a major setback, forcing me to scramble for alternative transportation arrangements. This disruption led to severe financial repercussions, as I found myself needing to cancel my hotel reservations. The costs were staggering\u2014one hotel charged me $500, which was non-refundable, while another incurred an additional $125 fee due to my last-minute cancellation.\r\n\r\nAs if the cancellations weren't enough, my attempts to seek assistance from Turo's customer service were met with a frustrating lack of support. The representatives I interacted with were unhelpful and seemed indifferent to my plight. They outright refused to allow me to remain on hold while they escalated my issue, which left me feeling completely disregarded and overwhelmed. It was evident that resolving my predicament was not a priority for them, adding to the stress of the entire situation.\r\n\r\nTo compound my frustration, I received yet another cancellation today, October 30, where the host shockingly attempted to charge me DOUBLE the original price for the same vehicle! This blatant disregard for their contractual obligations is nothing short of infuriating. It\u2019s clear that Turo does not hold its customers in high regard and fails to honor the commitments made in their agreements.\r\n\r\nGiven the string of issues I've faced, I cannot, in good conscience, recommend Turo to anyone. This has been a recurring nightmare for me within just four days, and the financial fallout has been immense. If you value your time, money, and peace of mind, I strongly urge you to look elsewhere for rental services. Turo's apparent disregard for customer satisfaction and their contractual responsibilities is alarming. Save yourself the headache\u2014choose a service that truly values its customers."

"I am absolutely disheartened by my experience with Turo, and I feel it's crucial to share the details of my unfortunate ordeal to alert others. My rental car reservation was abruptly canceled not just once, but on two separate occasions, both occurring just 30 minutes before I was supposed to pick it up. The initial cancellation on October 26 was already a major setback, forcing me to scramble for alternative transportation arrangements. This disruption led to severe financial repercussions, as I found myself needing to cancel my hotel reservations. The costs were staggering\u2014one hotel charged me $500, which was non-refundable, while another incurred an additional $125 fee due to my last-minute cancellation.\r\n\r\nAs if the cancellations weren't enough, my attempts to seek assistance from Turo's customer service were met with a frustrating lack of support. The representatives I interacted with were unhelpful and seemed indifferent to my plight. They outright refused to allow me to remain on hold while they escalated my issue, which left me feeling completely disregarded and overwhelmed. It was evident that resolving my predicament was not a priority for them, adding to the stress of the entire situation.\r\n\r\nTo compound my frustration, I received yet another cancellation today, October 30, where the host shockingly attempted to charge me DOUBLE the original price for the same vehicle! This blatant disregard for their contractual obligations is nothing short of infuriating. It\u2019s clear that Turo does not hold its customers in high regard and fails to honor the commitments made in their agreements.\r\n\r\nGiven the string of issues I've faced, I cannot, in good conscience, recommend Turo to anyone. This has been a recurring nightmare for me within just four days, and the financial fallout has been immense. If you value your time, money, and peace of mind, I strongly urge you to look elsewhere for rental services. Turo's apparent disregard for customer satisfaction and their contractual responsibilities is alarming. Save yourself the headache\u2014choose a service that truly values its customers."

"I am absolutely disheartened by my experience with Turo, and I feel it's crucial to share the details of my unfortunate ordeal to alert others. My rental car reservation was abruptly canceled not just once, but on two separate occasions, both occurring just 30 minutes before I was supposed to pick it up. The initial cancellation on October 26 was already a major setback, forcing me to scramble for alternative transportation arrangements. This disruption led to severe financial repercussions, as I found myself needing to cancel my hotel reservations. The costs were staggering\u2014one hotel charged me $500, which was non-refundable, while another incurred an additional $125 fee due to my last-minute cancellation.\r\n\r\nAs if the cancellations weren't enough, my attempts to seek assistance from Turo's customer service were met with a frustrating lack of support. The representatives I interacted with were unhelpful and seemed indifferent to my plight. They outright refused to allow me to remain on hold while they escalated my issue, which left me feeling completely disregarded and overwhelmed. It was evident that resolving my predicament was not a priority for them, adding to the stress of the entire situation.\r\n\r\nTo compound my frustration, I received yet another cancellation today, October 30, where the host shockingly attempted to charge me DOUBLE the original price for the same vehicle! This blatant disregard for their contractual obligations is nothing short of infuriating. It\u2019s clear that Turo does not hold its customers in high regard and fails to honor the commitments made in their agreements.\r\n\r\nGiven the string of issues I've faced, I cannot, in good conscience, recommend Turo to anyone. This has been a recurring nightmare for me within just four days, and the financial fallout has been immense. If you value your time, money, and peace of mind, I strongly urge you to look elsewhere for rental services. Turo's apparent disregard for customer satisfaction and their contractual responsibilities is alarming. Save yourself the headache\u2014choose a service that truly values its customers."