UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,893 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

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“Worst customer service ever! The app wouldn't let me log in with my email and password, I no longer had access to my old phone number. I could not get Customer Service to grant me access despite giving them all details they needed. Including screenshots of my new number from my phone. I tried to sensor other information from that screenshot and they demanded to see the full thing. Since when do these apps need so much insight of our personal info to do this? This took 3 days! Cancelled my account, will NOT be coming back. Skip the dishes and door dash is way better!”

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Posted 1 year ago

“the worst company in South california”

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Posted 1 year ago

“They steal 5-12 dollars every other order (or their drivers do) and just send you on the way and say screw you. Their customer service hangs up on you after being rude and then you have to start all over again. Biggest fricking scam to date!”

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Posted 1 year ago

“Their website didn’t work, gave me an error that there was something wrong. So I went out and bought my own food, when I got home I see the order that never processed sitting on my doorstep. Poor customer service followed. I paid extra for convenience ended up driving to get my own food, a lot of waste and very poor Uber eats experience. Take responsibility for your errors, fix your app and make the confirmation of orders more timely.”

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Posted 1 year ago

“No food and no refund! We made our first order with Uber Eats. The delivery driver attempted to deliver the food to the wrong house as evidenced by the photo. He apparently phoned the number registered to the account but the call did not come through. We noticed the food was late and checked. Saw the missed call and the delivery photo saying he could not deliver and saying he’d cancelled the order. This was about 15 or 29 minutes after we expected the delivery. We tried calling the number and got an automated message from Uber saying our number (the mobile registered to the account) was blocked because it was not registered so we could not call the delivery guy that he had the wrong address. Uber has refused to refund us as they claim they made every effort to deliver the food.”

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Posted 1 year ago

“Terrible delivery driver experience and terrible customer service! Avoid I placed an order, got a phone call from the delivery driver 30 mins later, shouting at me on the phone because I’ve sent him to a restaurant that has closed down, he continued to tell me to f##k off and hung up. I have tried to contact Uber by phone, keeps getting cut off because I don’t have a live order, and every message I send through the help section I just get generic reply’s and the case gets closed, Will be closing my account down and refusing to use their service again!”

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Posted 1 year ago

“This is the WORST company ever. I’ve actually completely had enough of them. They aren’t to be trusted at all. Most of the time when I order from them - there’s always an issue such as missing items, wrong items or undelivered and they refuse to offer an actual solution. A few days ago I ordered from the app and two items were missing from my order for which I was refused a refund for. Makes absolutely no sense at all. And now today I ordered from the McDonald’s app which is a service delivered by ubereats. The order is stated is delivered but when I called ubereats to say I hadn’t received not the delivery or any missed calls from the driver they said that due to my refund history they can’t offer me a refund. In all honesty if their drivers or restaurants didn’t mess up orders I wouldn’t have to claim a refund. Bottom line it is extremely unfair to charge me for a delivery I did not receive. It’s actually daylight robbery and ubereats should hold their drivers to a higher standard. Just beware that before you order with ubereats if your order is wrong or missing you may not receive a rightful compensation.”

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Posted 1 year ago

“Good arrives ice cold even when you pay for priority delivery. Drivers just sit around on phones while your food is sat at restaurant. Uber don't care and don't refund or acknowledge.sevice has gone down hill.”

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Posted 1 year ago

“The worst experience I've ever had ordering food from Uber eats. I placed my order online and was told it would arrive at 6:30pm to my front door. Keeping my phone on me and waiting by the front door no one came to deliver my order. At 6:50 when I checked my email I got a delivery failed message. Upon checking with the restaurant they told me that they had prepared my order and given it to the Uber courier to deliver. I contacted Uber eats customer support about this and told them that their courier never turned up,and they said they would still charge me the full amount and not give me a refund for the undelivered order. I believe the Uber courier stole my order. Uber should give me a full refund.”

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Posted 1 year ago

“Scam absolute scam”

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Posted 1 year ago

“I placed an order for a Chinese takeaway via Uber eats and expected the food within 20 minutes. We were sat at home waiting for the delivery which never turned up. I was informed via the app that the order was complete, however there had been no sign of anyone.Trying to reach Uber eats is nearly impossible and after multiple attempts, I called the restaurant to be told that the food had been collected some 20/30 minutes prior and their system was marked as delivered. I ended up reordering the food and going to the restaurant to collect it myself, expecting to get a refund for the order and the tip I have given in advance. Finally I’ve got a response to my multiple emails telling me that they’ve looked into the complaint and they can see that the delivery partner tried to deliver and waited 7 minutes. I explained that no one attended the property as we have a ring doorbell and no one tried to contact me on my mobile as I have no missed calls and that they must be mistaken, after several emails back and forth with me offering evidence that no one attempted to deliver or call along with proof that I attended and collected the same order, they have now ceased communicating with me with no plans to reimbursement money I spent. This company has no regard for providing a satisfactory service, or fulfilling their orders and should be avoided or better still shut down.”

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Posted 1 year ago

“Driver was disrespectful”

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Posted 1 year ago

“Reveived our order after 1 and half hours and it was cold it was not kept in thermal bags. And the food was not tasty.”

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Posted 1 year ago

“Driver could not get to my place. Still got charged for items that were never delivered. When i complained, the "customer support" closed the line on me twice! never ordering from this company ever again”

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Posted 1 year ago

“Don’t bother everyone. Our first order today. Over an hour. Driver calls to say restaurant is closed. Uber eats help say it’s been delivered. Massive con. Never again”

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Posted 1 year ago

“Don't use this app for grocery shopping. They are extremely unhelpful and unreliable. The shoppers do a terrible job and the customer service team are garbage. No help whatsoever.”

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Posted 1 year ago

“Uber eats just wanted to Monday 👎”

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Posted 1 year ago

“Their Asian customer service read from a script and do not help you when your food has "been received" but no one showed up or called. It's disgusting that you can be calm on the phone to get the issue resolved with either a refund or a re-delivery, and they cannot give you a call reference, an email address, they tell you to stop being difficult and hang up on you. Going to do my body a favour and consider Uber Eats a dead/permanently closed Scunthorpe of a business.”

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Posted 1 year ago

“Don't order using UberEats you won't receive your order and they won't do anything about it. I ordered a delivery on Feb 28 for my sister (it was a birthday surprise) and the food never arrived, so I contacted support and they provided me with a refund and told me to order again. I tried again on March 1, left a note on the order saying the person is AT HOME so RING the doorbell and meet the person at the door if no answer let me know. The order was marked as completed but guess what NO FOOD and NO call or text! I called the driver (Firoz based out of Calgary) and said that he delivered the order and left it on the doorstep. Of course, that was not the case, I told him to go back, pick it up and bring it to the right location. I could see on the GPS, he did not go to the right place (not an easy mix up just ignorance and laziness). He refused and said there was nothing he could do and other than providing a refund UberEATS would not do anything either. Seriously, you mark up the price of the food, you charge for delivery, and you ask for a tip, but you can't even read a sign or follow directions: PATHETIC”

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Posted 1 year ago

“I ordered food between my shifts. It never showed up. Thinking back they didn't ask me for my delivery address. I went back to try and re order my food and yeah, they don't even ask where you are. How are you supposed to get your food? I would recommend never ordering Uber eats. I mean, if you want your food, don't order from here.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,893 reviews