UberEATS Reviews

1.1 Rating 7,802 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,802 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How can you have drivers that don’t deliver and just take the food??? How are they paid when then don’t bring the food?

1 Helpful Report

Asked by Pete tustain (1 month ago)

How is this company still in business?? You have terrible!! reviews. Do you vet or do any back round checks on your drivers?? They don't deliver your customer's food and your company doesn't refund the customers money or do anything about it. My driver was suppose to be a women but was clearly a creepy dishonest jerk of a man. Here's an idea, you don't pay the driver if they don't do their job or you charge them back the cost of the order when they don't deliver it or keep it for themselves, since they clearly enjoyed our meal!! Or how about not letting them work for your company anymore. In my world we fire employees that display creepy and dishonest behavior toward our customers.

2 Helpful Report

Asked by LLC (1 year ago)

Pourquoi UberEATS ne rembourse pas ses clients quand il y a un problème? Ma commande n'a pas été livrée car le chauffeur n'avait pas l'autorisation de la ramasser et l'application driver ne fonctionnait pas... Même si j'ai appelé le restaurant pour dire que c'était moi qui envoyer cette personne, il ne pouvait pas donner la commande??? donc j'ai été facturé et je n'ai pas eu la nourriture. C'est vraiment stupide et mal organisé. Uber EATS sont des fraudeurs. Le chauffeur ne sera pas payé non plus donc tout le monde se fait rouler dans la farine. Que pouvons-nous faire?

1 Helpful Report

Asked by J-Guy (1 year ago)

Is this an MLM? An honest to goodness con? like this a hustle where you accept peoples money and then do not deliver on your service and then make it absolutely impossible to get a refund or speak to a real representative not a chat.

2 Helpful Report

Asked by Ms. Harris (2 years ago)

How are you guys still in business! You guys don't hold your thieving drivers accountable for not following instructions! Clearly you guys created your website, so you guys has it that the paying customer can leave their specific request online for you to instruct your incompetent driver ! Phil of DC ! The only response is the paying customer must call another number to make a compliant so it could be looked into! When placing the stolen order was it a process of call all these people , no you guys just collected $29.00 of money and said its nothing take could be done

2 Helpful Report

Asked by India fuller (2 years ago)

My inbox messages in the uber eats delivery driver app is getting long with tip info, promotions and other messages. How can i remove or delete messages in the inbox?

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Asked by otis cooper (3 years ago)

My app says I have a £15 offer. I have tried to order since yesterday but my payment not going through.. is this a scam or misleading the customer..

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Asked by Dinesh (3 years ago)

• What should I do next step!?? If in the past my complaint has failed after writing a problem report and sending it to the email below several times but no response! Only one email was replied and refused to refund!! khosrowshahid@uber.com, krawczykt@uber.com, dara@uber.com, and email to Ubereat team support customer service. • I was in a lot of pain when Ubereat refused to take responsibility. I have written a problem report to the Ubereat team over 15 times I tried to email them!! Until today I still haven't received my money back!! • Issue from from restaurant name: BARBEQUE KING CITY Order number: #A073E On date: 6 July, 2021 Amount Charged on my card three four digits number: 667 $ 117.00 and $ 5.00 = all Total: $122.00 >>> when an order is delivered to another location That's not my home! I received a confirmation email about the order being delivered to this address. (Unfortunately, the address in the delivery confirmation email is not my address.) That means my food delivery driver is wrong address. !! >>> I'm requesting a refund when I haven't received my food!! But Ubereat was silent and refused to refund. >>> Ubereat causes pain, creates anger, creates hatred. to customers!! And most embarrassing when Ubereat refuses to take responsibility!!!! I'm still waiting for my money back from Ubereat and hope Ubereat sees my message!

3 Helpful Report

Asked by IamN (3 years ago)

Its a shame I never received a solution to my food that was not delivered. I was charged and nothing was done about it. What a shame

3 Helpful Report

Asked by Elvira (4 years ago)

Why is uber eats not around senaoane... We've been waiting since last year come on? Last time wanted to order from chicken licken i had to go to Jabulani mall and order from outside like really...

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Asked by Mbali (4 years ago)

How many times a day do Uber eats employees eat shit?

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Asked by Mr UberDeservesToBurn (5 years ago)

6 times a day

2 Helpful Report

Answered by Jose Barros (4 years ago)

i know uber eats delivers in my area but you say you are not in my area, WHY????????? DO NOT UNDERSTAND AS I GET UBER RIDES TO MANY PLACES .. NOT FAIR. YOU CAN TEXT ME AT 863=214-1456.. i MIGHRT BE A STREET OFF. GIVE ME A BREAK/

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Asked by sharon dorrough (5 years ago)

My order was not delivered, after calling the restaurant I was assured it had been collected over an hour before and to contact you. I have already msged you, as yet no response. I am waitin* for a reply and refund by return. This is a famous fish restaurant in Weston-super-Mare UK. Thank you

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Asked by Sonia Milsom (5 years ago)

What happens when your order is not complete?

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Asked by claire ellis (5 years ago)

Ujjain mein uber kab ayegi sir

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Asked by Ravi Solanki (5 years ago)

can i see the reviews of the sand rose

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Asked by Mustapha Bouslimani (6 years ago)