UberEATS Reviews

1.1 Rating 7,804 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is UberEATS returns process?

Helpful Report

(1 week ago)

Greater than 92% of reviewers feedback is UberEATS returns process could be better.

Helpful Report

(1 week ago)

20.00%

Industry Average

“ Bad service, rip off price, bad customer service, and no returns or refunds absolutely appalling ”

- Anonymous

“ The person, after leaving me on hold for a few minutes returns and say that the driver lost the order. ”

- Hoby

“ Uber eats are robbers they don’t give returns if I don’t have a picture of bad food I have been with them for so long and I’m appalled by this …. ”

- Anonymous

UberEATS Reviews

Returns - Difficult