UberEATS Reviews

1.1 Rating 8,688 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does UberEATS deliver? How long does UberEATS take to deliver? Does UberEATS deliver on time? How is accuracy and good condition of items delivered by UberEATS?

Returns

How is UberEATS returns process?

Customer Service

How can I contact UberEATS? How quickly does UberEATS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of UberEATS.

Visit Website

How is UberEATS returns process?

Helpful Report

(2 weeks ago)

Greater than 93% of reviewers feedback is UberEATS returns process could be better.

Helpful Report

(2 weeks ago)

20.00%

Industry Average

“ So I lost my money 70 pounds and the driver ended up with the food for free ?????? now saying the supermarket doesn’t accept returns, it makes you wonder why the driver is so keen to say no one was home so they can get the food for free, because the supermarket won’t accept food back because of non delivery This company won’t say what happens to the food (that supposedly was undeliverable ? But I think the drivers end up with the food!!!!!!!!!!! Which makes you wonder??????? no contact delivery" so no waiting would be needed. ”

- Anonymous

“ Bad service, rip off price, bad customer service, and no returns or refunds absolutely appalling ”

- Anonymous

“ The person, after leaving me on hold for a few minutes returns and say that the driver lost the order. ”

- Hoby

UberEATS Reviews

Returns - Difficult