UNIQLO Reviews

Name: UNIQLO
Rating: 1.73

1.7 Rating 199 Reviews

18 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 21st February 2022

T Baillie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY BAD SHOP AND CUSTOMER SERIVCE i bought to items want to return 1 but they dont accept any store near you , have to go back to oxford , but you are sick they still dont accept , and no accept the post , what the hell it is , please pay attention , no staffs help . why they put many stories in uk we all made mistake to be convenience but its hell , put clients is trap”

Helpful Report

Posted 2 years ago

“Common technology allows businesses to process returns with only the receipt to original form of payment. However, UNIQLO requires the presence of the physical credit card, which in my case, differs from my spouse and obviously not something I carry with me. This is simply a tactic by UNIQLO to reduce returns to its business. What a turn off and not customer friendly. Also, the UNIQLO website does not allow feedback about the specific store in our area due to the store's location being a requirement to process and our state not being listed.”

Helpful Report

Posted 2 years ago

“Horrible return policy.”

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Posted 2 years ago

“I think if you purchase something online, you should be able to do a return in the store. I love shopping at Uniqlo but, because of this new return policy, I am going to check out other stores.”

Helpful Report

Posted 2 years ago

“After numerous chats, swapped emails, providing requested photos of the defective jacket & the receipt, NOW you respond we will have to return to the Stuttgart, Germany store (from our home in the USA) to seek resolution. If you refuse to stand by your products, you can be certain that bad reviews on your customer service to follow.”

UNIQLO 1 star review on 26th January 2022

Helpful Report

Posted 2 years ago

“On line purchase is really bad experience. Size not fit (according their size chart), won't let you return in person. instead you have to go further for Dropbox or FedEx. That's what they charge you extra 24% out of the purchase price for return method.”

Helpful Report

Posted 2 years ago

“Uniqlo persists in practicing arcane return and exchange practices. They evidently see no value in 'localizing' return policy that appears to derive from those in Japan. It might behoove the incoming CEO, Maki Akaida to localize return policies that accommodates expectations of Uniqlo's U.S. customer base. I recently received an on-line purchase in size M-my customer size for all Uniqlo garments. This M was noticeably larger than previously purchased items. Rather than allow an exchange, I am required to return the item, incurring return shipping costs and expending weeks more for a refund or exchange. It is not allowed at a local Uniqlo outlet either for the same item nor returned for credit for alternative items. IMO, Uniqlo will ultimately see an eroded following for their products. Most unfortunate as the majority who post here with one-star reviews concede to the value proposition of price/quality that Uniqlo has come to represent. Uniqlo-IMO you're far from competitive in purveying customer service of the level offered in Japan.”

Helpful Report

Posted 2 years ago

“How many consumers look at return policy on clothes when shopping for Christmas. We purchased items in early November and they would not return the item that did not fit because it was outside the 30 day window. I get it, their policy is stated somewhere on their website and this protects them. I would never recommend buying from them for holiday events as you most likely would be screwed if you needed to return. General purchasing where you can try on and return immediately is probably safe but who wants to be loyal to a company that is not consumer friendly. I would have given them 0 stars but it would not have allowed me to populate a response and vent.”

Helpful Report

Posted 2 years ago

“Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow.”

Helpful Report

Posted 2 years ago

“totally agree with others, good product but worst customer service and marketing. They suddenly have promo gift, upsetting customers that had purchase previous day. After paying $$$, still refuse to give a free bag and demanding for an extra 15c. Seriously ? Uniqlo is leveling themselves with Chinese take away.”

Helpful Report

Posted 2 years ago

“NICE STUFF BUT REALY BAD SERVICE, THEY'RE NOT EVEN INTERSTEA IN MAKING THEIR COSTUMERS HAPPY. THE MOST NASTY REP. VERY NOT accommodating RETURN POLICY”

Helpful Report

Posted 3 years ago

“Bought a brig in sep and by middle of October it was picketing”

UNIQLO 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“Just figured we are not able to return online order in the store. It is such big turn off. It makes it very inconvenient for the customers. It forces u to either keep the item that u dislike or force you to pay extra $7 shipping fee to return to the warehouse. I have never heard of this kinda policy so far in any other fashion retails. It is ridic?! Done with Uniqlo, never again.”

Helpful Report

Posted 3 years ago

“I was at the Uniqlo store located at Santa Anita Mall in California. My first time to try Uniqlo because I saw many customers inside. Went inside, pleasantly greeted by an employee and my visit seems to be going good until I tried to ask this employee with a name tag KIM (I think she is Chinese) for some directions to where could find the item I was looking for. She look at me and rudely said 'just go over there, they are on the shelves, I am busy right now'. I was not expecting that treatment lol. I said to myself, maybe she's just in a bad mood. I found what I was looking for, I went to the cashier to pay and after waiting for a few minutes guess who is the cashier? Yes it was the same employee KIM with the same attitude hahaha. Never look me in the eye this time. She processed my stuff and when I was finished she just said 'next'. No thank you or whatever. I do not know why Uniqlo, in a retail business would hire a person like this with a bad attitude? I just hope other customers were not treated like me. UNIQLO... are you reading this? I wish to go back to your store in Santa Anita but you have to train some of your employees better. thank you mistreated customer”

Helpful Report

Posted 3 years ago

“Return/ Exchange Policy Sucks !!! I am living in Gurugram, India and I was gifted a product purchased from Delhi store . Now that the size doesnt fits me well i had to exchange it and went to Gurugram store but they refused to exchange / issue a credit note as it was bought from the different store. Their Return policy and the behavior of staff sucks literally. they gave me no other option but to go to Delhi Outlet by burning my time and the Fuel which is more that the cost of the product. Further, they refund only in the original payment mode(Credit card etc) and do not even issue a credit note. where all other brands allow nationwide exchange and issue of credit notes. Uniqlo in not allowing even in the same city. Hence, gifting Uniqlo product can be a mood spoiler for both the giver and the receiver. Eventually I had to dump the product as waste. They lost a customer and all his influence circle forever. Block this company.”

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Posted 3 years ago

“Good quality products, quick delivery - have used them frequently and no complaints.”

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Posted 3 years ago

“I bought a tee shirt wore it once and it came out of the wash with two holes. I intended to keep the tee when I bought it so I threw away the receipt and original tags. Bc I did not have them, they refused to accept a return. "Even if it is bad quality?" I asked. "Yes" was the unequivocal answer. I said "that is a really bad customer service policy." No reply. I was once a BIG fan but any retailer that does not stand behind the quality of their products does not deserve my $$. Goodbye Uniqlo. Too bad you don't care!”

Helpful Report

Posted 3 years ago

“Item I wanted was not offered at the store near me so I was forced to buy it online. Because of its poor description online, I found out when it was delivered that it was woven, not knit. So I wanted to return it. Due to their ridiculous return policy I had to pay ANOTHER fee to return it so I paid $14 . . . for NOTHING! I wrote a review of the item (twice bc they kept asking me to review the item) but neither of my reviews appear online bc they praise the product but are critical of the poor customer service that forced me to return this item. I love the prices and quality of their clothes, but their policies and lack of customer service are a real turn-off. Will probably not shop there any more. Disappointed and aggravated that they are so "deaf."”

Helpful Report

Posted 3 years ago

“SHOCKING!!! I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. but never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. so I went shopping. for the first time I tried their clothes on me. WOW WOW WOW!!! I discovered the new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of warm hug was just Devine. I spent quit a bit of money there and left with massive bag of Uniqlo clothes. I think if you tried them on you ones, you will never not want to go back to the clothes we used to wear. It is a new dimension of comfort, softness, breathability and sensation. I am bewitched be this brand. I am so glad I said I associate myself with UNIQLO. This is something what everyone needs in their life. It was like a Devine encounter between human being and clothes. I found what I was missing in life... your hiTech technology on clothes is second to non. so happy. thank you UNIQLO”

Helpful Report

Posted 3 years ago

“I love uniqlo products but too bad I won’t be going back anymore due to their unreasonable return policy. The worst part is, they will use their recorded surveillance video against you. Hmmm, is that even legal? I did not contest the matter as I was avoiding making a scene. I know it was my mistake opening the package (the item was bought and returned less than 24 hours) but using surveillance video for a $5 buck item, what is that? I was very disappointed. They don’t deserve even a 1 rating, I’d chose a zero or negative rating, if there is such…”

Helpful Report

Posted 3 years ago

UNIQLO is rated 1.7 based on 199 reviews