UNIQLO Reviews

Name: UNIQLO
Rating: 1.70

1.7 Rating 208 Reviews

17 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 4th January 2025

Pankaj

UNIQLO 1 star review on 30th December 2024

Lisa Barnes

UNIQLO 1 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return policy is horrible. 24 hour Live chat is a lie . You may speak to a BOT however any customer service is 9AM-6PM. I was told to call store directly and speak to their manager, but there is no way to call a store directly for assistance. Long story short l am stuck with shirts l would have loved to exchange for a different item.”

Helpful Report

Posted 2 years ago

“Two items just delivered to address_21/04/2022; both in extra small sizes? When I would NEVER order that size!. For obvious reasons; !! Not sure how THAT occured!. IN All the items I have ordered from around Fifteen different outlets for several years; this is the only company where I have been sent Dolls' sizes.!.”

Helpful Report

Posted 2 years ago

“SHOCKING customer unfriendly returns policy. If you buy in one shop, you HAVE to return to the EXACT same shop not another branch (apparently they've changed this now in the last month). If you buy online - you can NOT return to a shop! If you exchange in a shop, you can then ONLY EVER exchange the item - NEVER get your money back. Si if you want to return an item bough online, you HAVE to PAY for the return postage, even if the size you usually get, is too big or small!!! I just find it SO unbelievably unreasonable and unfair and so unlike most other shops. Its awful that for the privilege of buying something online from them, you have to pay £2.50 to return it if it doesnt fit!!! whereas if they let you return in store, there wouldnt be a postage /courier cost to pay at all. I will NEVER shop there again and would encourage everyone to boycott it until they change these ridiculous policies .”

Helpful Report

Posted 2 years ago

“Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again.”

Helpful Report

Posted 2 years ago

“NEVER SHOP HERE AGAIN!!! Worst return policy ever... during COVID!!! Returned a gift I got for a friend's daughter. Missed 30 return by a week... it is COVID.. I am high risk... I don't go to malls!!! Wouldn't take return even though I had receipt. Most other retailers have a 60-90 day return policy or longer during COVID!! Spoke to customer service online. They said they escalated it to a supervisor who said she would speak to store to have them accept the return and store would email me within 48 hours. NEVER HAPPENED. Waited about a week or so, still nothing so I called again. Same response. This time I got stock response email from store with the same bs the store gave me. Called a third time and once again said they would resolve and I would hear from store. I got an email from store saying they would accept the return if it was within 2 months!!! ARE YOU F@#KING KIDDING ME?!?! It has now been over 2 month and I had even emailed them the copy of the receipt! I called a 4th time, they escalated and then the supervisors had technical problems and couldn't talk to me. I got a lame email saying he/she had technical problems and they couldn't help me. I WILL NEVER EVER SHOP HERE AGAIN AND WILL ENCOURAGE ALL OF YOU AND MY FRIENDS TO DO THE SAME!!!”

Helpful Report

Posted 2 years ago

“Horrible return policy…I will NEVER buy from them again. I purchased a few items online…when I brought them back to my nearest Uniqlo to return (obviously unworn with tags attached) they said I couldn’t return them because they were purchased online and not at that exact store. Wtf!?! I mow have to pay $7 shipping and ship them back myself.”

Helpful Report

Posted 2 years ago

“Shame on you for supporting Ukrainian genocide!”

Helpful Report

Posted 2 years ago

“Uniqlo refuses to pay its workers! Everyone who does work deserves their salary! Yet, they defend staying in Russia cause everyone needs their cheap clothes. Tights after 5 wears! Easy decision to never buy from this company again.”

Helpful Report

Posted 2 years ago

“VERY BAD SHOP AND CUSTOMER SERIVCE i bought to items want to return 1 but they dont accept any store near you , have to go back to oxford , but you are sick they still dont accept , and no accept the post , what the hell it is , please pay attention , no staffs help . why they put many stories in uk we all made mistake to be convenience but its hell , put clients is trap”

UNIQLO 1 star review on 21st February 2022

Helpful Report

Posted 3 years ago

“Common technology allows businesses to process returns with only the receipt to original form of payment. However, UNIQLO requires the presence of the physical credit card, which in my case, differs from my spouse and obviously not something I carry with me. This is simply a tactic by UNIQLO to reduce returns to its business. What a turn off and not customer friendly. Also, the UNIQLO website does not allow feedback about the specific store in our area due to the store's location being a requirement to process and our state not being listed.”

Helpful Report

Posted 3 years ago

“Horrible return policy.”

Helpful Report

Posted 3 years ago

“I think if you purchase something online, you should be able to do a return in the store. I love shopping at Uniqlo but, because of this new return policy, I am going to check out other stores.”

Helpful Report

Posted 3 years ago

“After numerous chats, swapped emails, providing requested photos of the defective jacket & the receipt, NOW you respond we will have to return to the Stuttgart, Germany store (from our home in the USA) to seek resolution. If you refuse to stand by your products, you can be certain that bad reviews on your customer service to follow.”

UNIQLO 1 star review on 26th January 2022

Helpful Report

Posted 3 years ago

“On line purchase is really bad experience. Size not fit (according their size chart), won't let you return in person. instead you have to go further for Dropbox or FedEx. That's what they charge you extra 24% out of the purchase price for return method.”

Helpful Report

Posted 3 years ago

“Uniqlo persists in practicing arcane return and exchange practices. They evidently see no value in 'localizing' return policy that appears to derive from those in Japan. It might behoove the incoming CEO, Maki Akaida to localize return policies that accommodates expectations of Uniqlo's U.S. customer base. I recently received an on-line purchase in size M-my customer size for all Uniqlo garments. This M was noticeably larger than previously purchased items. Rather than allow an exchange, I am required to return the item, incurring return shipping costs and expending weeks more for a refund or exchange. It is not allowed at a local Uniqlo outlet either for the same item nor returned for credit for alternative items. IMO, Uniqlo will ultimately see an eroded following for their products. Most unfortunate as the majority who post here with one-star reviews concede to the value proposition of price/quality that Uniqlo has come to represent. Uniqlo-IMO you're far from competitive in purveying customer service of the level offered in Japan.”

Helpful Report

Posted 3 years ago

“How many consumers look at return policy on clothes when shopping for Christmas. We purchased items in early November and they would not return the item that did not fit because it was outside the 30 day window. I get it, their policy is stated somewhere on their website and this protects them. I would never recommend buying from them for holiday events as you most likely would be screwed if you needed to return. General purchasing where you can try on and return immediately is probably safe but who wants to be loyal to a company that is not consumer friendly. I would have given them 0 stars but it would not have allowed me to populate a response and vent.”

Helpful Report

Posted 3 years ago

“Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow.”

Helpful Report

Posted 3 years ago

“totally agree with others, good product but worst customer service and marketing. They suddenly have promo gift, upsetting customers that had purchase previous day. After paying $$$, still refuse to give a free bag and demanding for an extra 15c. Seriously ? Uniqlo is leveling themselves with Chinese take away.”

Helpful Report

Posted 3 years ago

“NICE STUFF BUT REALY BAD SERVICE, THEY'RE NOT EVEN INTERSTEA IN MAKING THEIR COSTUMERS HAPPY. THE MOST NASTY REP. VERY NOT accommodating RETURN POLICY”

Helpful Report

Posted 3 years ago

“Bought a brig in sep and by middle of October it was picketing”

UNIQLO 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

UNIQLO is rated 1.7 based on 208 reviews