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UPS Reviews

1.2 Rating 2,151 Reviews
4 %
of reviewers recommend UPS
1.2
Based on 2,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Avg Email Response Time
3.33 minutes
Read UPS Reviews
Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 18th December 2024
Gonçalo Batalha
UPS 1 star review on 14th December 2024
Anonymous
UPS 1 star review on 14th December 2024
Fraser Smith
UPS 1 star review on 5th December 2024
Anonymous
UPS 1 star review on 5th December 2024
Anonymous
UPS 1 star review on 28th November 2024
Jennifer
UPS 1 star review on 23rd November 2024
Colin
104
Anonymous
Anonymous  // 01/01/2019
Expecting a delivery today waited over 11 hours for the courier and no-one arrived, rand customer services and they couldn’t have cared less. Absolutely appalling service.
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Posted 5 years ago
Non delivery of parcels, lies about attempted delivery. Cannot deliver parcels if your lives depended upon it. Appalling
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Posted 5 years ago
UPS was due to collect a device from me on Friday 18th October, I waited all day at home & they didn't show up despite a customer service advisor reassuring me when I called them that the driver will definitely come that day. Then I called again and another advisor told me that she'll escalate the matter and someone will call me on Monday 21st by 8:30am and they'll ensure a morning slot pick up; it's 11am and no one has called. So I've called them this morning and another advisor tells me the previous 2 advisors gave me incorrect information and the device wasn't even booked for collection and that I should have called to book the collection. Such rubbish when I received the confirmation email from UPS that the collection has been booked. Nothing in the email said call or included a phone number. I have had many encounters with UPS because Samsung uses them for pick up and drop offs and EVERY TIME without fail, there has always been something wrong! They are the worst ever and I will give them negative -5 star rating if I could. THE WORST!!!
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Posted 5 years ago
Very disappointed by their code of conduct. They have, for the second time failed to collect my parcels and not bothered to apologise when I called them. The guy was pretty rude as well. On facebook the woman was like an idiot... she kept copying and pasting messages to me without reading what I was telling her.
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Posted 5 years ago
We have a driver named James on our route. Hatcher mtn rd Sevierville TN. He is so nice and courteous brings my pkgs to my door. We have had other’s cover him they leave them “On The Road by mail box!!! Not James always at the door as he is suppose to he hoes beyond his call of duty even though he’s on a fast schedule. We think he should be commended for being what a ups man is all about! Thank you Lucy Masters 2704 Hatcher mtn rd Sevierville TN 37862
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Posted 5 years ago
well)) AVOID THIS COMPANY AND STAY AWAY) We paid import tax online, when parcel delivered my mom showed them documents about payment, but they CHARGED HER AGAIN on same amount BY CASH (SHE 88 yo and they tried to attack her in verbal way). At the moment cant hear any feedback from that customer service to get my 48Pounds back, cause we been charged TWICE!!!!!
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Posted 5 years ago
I used to work for DHL and have no love for that company but it knocks the spots off UPS. To be fair I think a blind man walking backwards could be more efficient in delivering parcels. I live in a gated community and received a card saying that the last attempt at delivery had been made although that was the first card left. I called and said that I could open the gates immediately if the courier called me at the gate but was told that could not be done as the couriers don't have phones. I queried how they could deliver to people like myself and was told that calls could only be made if requested by the sender. But I thought they don't have phones? I asked how I could get my package if they could not call and was left with a very passive aggressive silence. Then I was told that I could collect it from the depot. OK where is your nearest depot I asked, only to find it was a 100 mile round trip and worse still they were only open from 08:00 to 10:00 or 16:00 to 18:00. I have had deliveries from every other courier company over the years and every one calls and gains access. If I need to call then every one is more helpful and less rude. Second worst is FEDEX and my Courier of choice would be DPD (Hermes 2nd). Funny how the cheaper options are the best. The receptionist said it all when we eventually got our parcel and complained about the service "don't worry it's not just you, we get this all the time".
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Posted 5 years ago
UPS HARASS AND FRIGHTEN MY CHILD AND DO NOT RESOLVE COMPLAINTS. My 11 year old son is being threatened and harassed for payment of goods from Australia from his father that have not been received. Customer services have not dealt with it after 45 minutes on the phone and will not put me through to someone who can. They first tried to charge over £70 at our door so the goods were turned away explaining he is 11 years old. They tried charging his father approx £50 and he told them to bin the goods as it's just toys and confectionary for an 11 year old. They have now billed my son direct for £26.02 and threatened interest for goods he has not received. He has been crying and scared he will go to jail. Any help or advice appreciated? THIS IS NOT 1 STAR. It wouldn’t let me review without a star.
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Posted 5 years ago
I requested an online quote to send a parcel to Australia. There was no indication that they did not do this service. Cutting a long, long story short they finally advised that they do not do this service after I had packed it up, and done everything their customer service department told me to do. So the parcel was never collected and then next thing I knew they had charged me 149.00 pounds. That was at the end of July 2019. It is now 10 October 2019 and I am still trying to get a refund. Do not go anywhere near this company. What they say they do and what they actually do are two different things. However they are experts at taking your money for services not provided.
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Posted 5 years ago
To be honest if there less than 1 star I’ll give it to you ups. The driver doesn’t come to my house at all even I do spent the all day at home. And at the end of the day I discovered that my parcel is at there collection point. Very very very very very bad costumer service from ups.
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Posted 5 years ago
Waited all day for an express package collection.no1 showed up and wasnt told.rubbish service and wasnt given an explanation for this lack of customer regard..rubbish company.didnt even have my collection on record..they have a tracking number wtf
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Posted 5 years ago
Although proper address was given, ups could not deliver. Relied solely on postcode and ignored my address instructions. Flat number left off of address and used only postcode. Large building with 70 flats.
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Posted 5 years ago
I've only put one star because I can't do less. So, to sum up: UPS are absolute useless for want of a more offensive word. I worked from home today, a Friday (which involves a process to do so) so I'm in to collect my very important and valuable delivery. A delivery that has been confirmed via tracking ID that it is out for delivery. Because of a history (5 separate cases) of previously failed and useless "attempts" at delivery to our address from UPS, I even called customer service at midday, with the tracking number, to give specific directions so they didn't have the same problem as last time. Around 4pm I get a call from the UPS dept to say that the delivery will not be completed today, the driver has gone home and vital delivery has been left somewhere in the depot or still on the van. They then told me the delivery will be reattempted on Monday.... They even tried to say that the delivery had been attempted which I called her out on, where admittedly she apologised. The saving grace so far as been the customer service team have been understanding of my frustrations. They've then assured me that they will reattempt on Monday and if no one is in they will leave it with a neighbour on Monday. I've checked and our immediate neighbours at number 3 will be in all day on Monday. Because I'm nervous as hell about being at work on Monday because of this now (it's not like it's a cheap item either) I decided to call customer service again and explained everything. I ended up speaking to the supervisor who, again was courteous and apologetic. She has assured me that she will attempt to get it delivered to me on Saturday morning. I've left my number and email for her to confirm this with me this evening to confirm what's been agreed/ arranged. I'm deeply disappointed in the overall company, for a delivery company I've not in recent history, known one successful delivery attempt to us. As the supervisor explained they "buy in" from an agency for certain areas / deliveries. Maybe this needs addressing as it's clearly causing more issues than it solves. Customer service at UPS must hate it! I'd give UPS a 0.5 star, only because of the courtesy shown to be on the phone today.
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Posted 5 years ago
absolute waste of time do not use at all been on phone 4 times over 4hrs been from pilar to post most un professional company I've ever dealt with and still cant resolve missing package because they won't reply or answer sending me from person to person so gave up after 4 hrs of my life lost
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Posted 5 years ago
Cant believe I am reading some negative comments on here for bad service. I can honestly say Leeds dep have gone way beyond to help me get my parcel today. 5 star all day long from me. Which at the end of the day was my fault for having the wrong delivery address. When they are companies out there which you just cant get passed auto telephone services you have to be one of the best. Thank you so much
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Posted 5 years ago
Lasty, but not least, My experience with UPS the past year as been awfully annoying. I even mentioned this to Amazon when I asked him which courier he uses. One of my kids highly depend on medical supplies that automatically get shipped every months but with UPS its a different story. I receive text messages that the order is arriving tomorrow when it comes two weeks later. So I sort of lost my trust with UPS a long time ago.
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Posted 5 years ago
absoultly gutted. UPS is the first terrible delivery company I ever met. I wait two whole days for the item to be delivered. but got nothing. the UPS track system always show 'delivery attempted'. Why the driver don't call me before he do the delivery? The second day from the window of the appartment I am living I saw the UPS van parked roadside. when I went downstairs and tried to collect the item, but the van gone straight away.
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Posted 5 years ago
Very bad experience i recomend to do not use ups as a courrier i book a collection and i been waiting from 9am to 7 pm but nobody came and when i call customer service nobody knows about my booking really unhelpfull even the customer service i lost my flight and all my buses waiting them to come and collect my parcel wont ever book again with them!!
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Posted 5 years ago
Unbelievable, send 2 parcels to the same address, received just one of them , they lost suitcase with so expensive clothes and trainers and I already give to them all information what they need and still is under investigation. The suitcase was got also note with the address and I wrote down the address for the owner just in case if something happened with the labels and even that they lost it . I’m very disappointed of them service and also this case definitely make me to think the personal stealing parcels . I will update my review if anything’s come and they sort it but definitely never gonna use this service again !
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Posted 5 years ago
"Attempted delivery, but customer not available", except that they did not try as I was home waiting and have 'safe place' set up on their system even in the event I am not home. After waiting 5 days for their supposed 'next business day' re-delivery attempt I called, was told it was lost, and would have to get the sender to set up a trace (I can't do it for some reason that could not be explained to me). 3 minutes later it was delivered. Their systems are useless, drivers so overworked they have to lie, and customer service is missing the service element. Wouldn't use them by choice, and will avoid companies that do use them. Have had some problem with every delivery over the past couple of years
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Posted 5 years ago
UPS is rated 1.2 based on 2,151 reviews