UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Ridiculous. Horrendous NEVER EVER DO ANYTHING WITH UPS. - Whether you're shipping or receiving, MAKE SURE UPS DO NOT GET INVOLVED. The shipment literally travelled to more countries in a week than I have in my entire life. Had one issue with custom. Made thousands of calls, sent the same information in emails to god-knows how many staff, still unable to resolve. Staff from Customer services are EXTREMELY difficult to understand and clearly themselves do not quite have a good understanding of their job duties. And here goes what happened when trying to communicate with them in 6 DAYS IN A ROLE: - One morning I received a phone call from them saying they need further info from my side, - Done that, - Wait for an entire day of no response, - Called them many many times, not helpful at all, - the next day - REPEAT One fascinating thing is EVERY customer service staff were able to provide the EXACT SAME USELESS RESPONSES where NONE of them can provide accurate updates to my shipment. I'm still waiting for my shipment.”

Helpful Report

Posted 3 years ago

“Very very poor service. Don't use UPS unless it's your very last choice. Extremely highly disappointed”

Helpful Report

Posted 3 years ago

“The absolute worse delivery service. Five times in a row they have messed up deliveries for us, either last minute reschedule, delays, parcels held up for no reason, drivers running away having dropped off at wrong address. Even Royal Mail are better and that is saying something.”

Helpful Report

Posted 3 years ago

“My disappointment for your service is way above than what I can handle. I send a package (tracking 1Z61809R6899081903) after multiple attempts to call the customer service in order to understand why the package is stationing in France without moving forward the customer service was never able to provide any information. The recorded calls where the operators were rude took place on 02/09/2021 at around 17:05 UK time and on 03/09/2021 at around 10:30 UK time). The operators hanged up the phone twice and they were not helpful at all. This service is ridiculous, they put me on hold and they hanged up in order for me not to be able to leave any review after the call. The happenings are speechless. I am intended to escalate this issue up to the management.”

Helpful Report

Posted 3 years ago

“They say customer first. It is the first part of their scamming business.”

Helpful Report

Posted 3 years ago

“Not even a star they charged me $11.99 for holding my package and after taking my money they sent that back to the shipper. Nether i got my package nor my money.”

Helpful Report

Posted 3 years ago

“UPS IS A JOKE AND THEY CERTAINLY TAKE THEIR CUSTOMERS AS BIG JOKES! THIS THE SHORTEST WAY I COULD EXPRESS MY FRUSTRATION AFTER MULTIPLE NEGATIVE EXPERIENCES!!! NOT EVEN WORTH 1 STAR!”

Helpful Report

Posted 3 years ago

“First they failed to deliver on the 24 August despite sending notification that the parcel was out for delivery and so I wait in all day. Then they agree to deliver next day to an 'access point.' They failed to deliver because the parcel is on the van or in the depot (depends who you talk to) and it takes an extra day to change delivery address! They forgot about that when they sent the notification saying it would be delivered between 10 and 2pm on the 25 August (I've since discovered that they don't expect to deliver in the time they give you). On 26 August, I do not get a notification but keep checking the tracking information. By this time, I'm not expecting much but at lunch time, it says that the parcel has been delivered to the 'access point' which is in fact a Premier Shop. "Your parcel is at the "access point." You have until 5 September to collect it." So I get in my car and race around. I speak to the shopkeeper who tells me there is no parcel. I contact UPS, which takes 40 minutes because I have to negotiate the automated system that makes you lose the will to live. I shouted my long tracking number out 6 or 7 times (it might have been more), much to the amusement of the locals. I finally speak to someone who puts me through to someone else. I am told to take my phone into the shop presumably so they check that I'm at the right shop. The shopkeeper is trying to run away from me at this point. They man on the other end (I struggled with his accent) then helpfully tells me they haven't delivered yet. Think I got that. After tears of frustration, I return home. The local depot rings me. Someone called Sue tells me the parcel is at the shop now! I have a cuppa and then return. "No parcel," the shopkeeper says, looking worried. I tell him it's not his fault and leave. When I get home, I called the local depot (I have the number now) and Sue tells me that the shop must have lost the parcel! But not to worry, she will send the driver tomorrow (because they will have found it by then?) and get him to ring me. I ask, "What then?" "We will see!!!!!" Anyone want to bet on me getting this parcel? It's enough to put you off online shopping.”

Helpful Report

Posted 3 years ago

“Not even worth 1 star. I sent a dishwasher from the UK to Germany, packaged securely on a pallet in February 2021. The dishwasher arrived at my customer's address with the pallet removed, the packaging wet and the dishwasher damaged. It was delivered by a bike courier - can anyone imagine balancing a dishwasher on a bike? No, I couldn't believe it either. It had obviously been dropped. It then took UPS 6 months to return the damaged machine to me and despite me paying an additional fee for insurance they are refusing to pay me anything for the damage, or the 6 months delay. Worst customer service I have ever received. UPS has cost me £1000. Don't use them!”

Helpful Report

Posted 3 years ago

“Cant believe these guys exist, no promised phone calls, no urgency, lost parcels, drivers asking for cash for delivery”

Helpful Report

Posted 3 years ago

“I sent some models for a big exhibition on the 8th of september and was supposed to arrive on the 11th of august. After that they kept rescheduling the delivery. The package has been in the right city for 15 days now but when I ask to deliver it the same day because I've been waiting long enough and because the last day of the exhibition was today, they couldn't offer me any solution! Living in another country, I'm currently not able to pick up my package to deliver it myself so I'm just gonna lose a big opportunity to show my work at the exhibition. THANK YOU UPS!”

Helpful Report

Posted 3 years ago

“Shocking under every aspect. Booked a shipment to move some boxes containing personal belongings, from Italy to the UK. We lost 3 weeks with daily emails where the brokerage team was asking for the same (wrong) questions over and over again (and I was answering over and over again). They even attempted 3 times to make me present a tax relief form to HMRC when I clearly specified that the form in question wasn't applicable to me - when I contacted HMRC they - obviously - confirmed. This costed me daily multiple calls to UPS when nobody was helpful (or willing to help) or they were pretending to help and then disappearing or hanging up while speaking. Answers via email were non existent (I received emails just to ask over and over again wrong questions, as stated, ignoring everything else I was asking). Once the package has been cleared from customs, they tried to deliver the package various times, never letting me know the day of delivery (when tracking, was showing "come back for more information on delivery") or coming on the agreed day but out of the agreed times (shall I stay home all day to wait for my package just in case???). There is a mistake on the calculation of taxes - duties to pay, a UPS person finally gave me the right amount and they keep leaving their website not updated with the new (lower) amount and they fail to provide any help via phone, ignore my emails. They clearly don't talk to each other or write anything on your file, every time I call nobody knows anything about my case or what other at UPS did or said about my case. It has been 25 days now since the collection of my parcel. I am getting legal support now as they are keeping my parcel illegally in their hub without leaving me any option to pay but an extortionate amount (£300 vs £ 78 I really owe) that, if paid, I'll never be refunded for of course. I can prove everything I say, I requested to record each call and I have million of emails that show their incompetence and incredibly poor customer service. This company is a true scam, AVOID AVOID AVOID!!!!!!!!”

Helpful Report

Posted 3 years ago

“Why does UPS not ring the doorbell? I am home most of the day. In the day and age of porch pirates, being notified by my own doorbell that there is a delivery may prevent that!”

Helpful Report

Posted 3 years ago

“UPS Pakistan has the worst customer service as well as courier service. Avoid.”

Helpful Report

Posted 3 years ago

“The con's outweigh the pro's for me The con's outweigh the pro's for me. The online process of ordering a parcel collection was easy enough (Did so through 'Parcel Hero'). But when UPS did not show up (after waiting around ALL day), I could not contact a real person. It took me several attempts to get through by phone, (we ended up having to stay home Saturday as well). They admitted the problem right away, giving a believable excuse, but at the very least, someone could have rang us or texted (they had my number!) to keep us informed. There is more(!!), but for brevity's sake... Very poor service at over £30.00 cost to me.”

Helpful Report

Posted 3 years ago

“I have a small business and have used UPS for shipping my items to my customers since 1999 with no problems. In fact, not once in 20 years did I have a customer complain that their package arrived damaged by UPS. Then suddenly a year or so ago I began getting calls from customers that their delivery arrived damaged or broken. Since then dozens of customers have complained that their order arrived damaged. What happened? Why all of a sudden did things change? I can no longer afford to use UPS for shipping and delivering my products. They have become an unrelaible shipping service that is costing me money.”

Helpful Report

Posted 3 years ago

“Joni Calichio I don’t understand why people say bad things about UPS. My driver Pat is a gentleman and the nicest driver you could ask for. They have an app people and you can follow your package and know when it’s coming. If I could give the company a 10, I would. Pat always knocks at my door, plus the app tells me he’s right in front of my house. Your get what you pay for in life, so if the company that’s sending you a package cheap, you’re going to get it late in the day, if the company pays more and gives a delivery time by ( like 10:30 ) then you’re package will be there Before 10;30!!! Has Nothing to do with the driver people, it’s the company you’re dealing with. My packages are always here by the time the company wants them there( that’s why the company paid for) and Pat always has my packages here on time. I love the follow my delivery app!!! Plus on the app you can tell the driver where you want him to put your packages, maybe look into using the app people, not all people are bad, there’s a lot of great people ( drivers ) out there. If you treat someone with respect, you will get respect back 9 out of 10 times!!! Try the app!!!🙂 Thank you so much Pat for giving me great service!!!”

Helpful Report

Posted 3 years ago

“UK. Feltham (west London). Langley route. Courier is a lier. Putting updates in that are not true. Stating customer refused delivery. They are unable to deliver to a house nor to UPS collection point. Customer service only sends emails to warehouse which don't give a flying F anyways. The company is a joke. If I ever see a online shop shipping product using UPS I won't buy from them.”

Helpful Report

Posted 3 years ago

“UPS UK are the worst! They constantly reschedule deliveries at last minute, delay deliveries, so many other carrier companies are coping better with backlogs or 'brexit complications' they use any excuse. Even Royal Mail are better, and that's an achievement. I will never again order from a company that uses UPS.”

Helpful Report

Posted 3 years ago

“I recently moved to a new condominium - the condo is new (part of the building is still being finished). I needed a broom for my new apartment and ordered one online. I ordered several items actually. They were all set to arrive 4 days prior to today. The other items arrived when they were supposed to. The broom has not. The only difference between the other items and my broom is that UPS is responsible for it's delivery. My condo, like many, has a package drop-off. It is an automated locker system where delivery companies leave packages. The automation notifies the tenants of the delivery. Then we punch in a code and receive our packages. FedEx, Amazon, AND USPS have all seemed to have discovered the hidden location of my package center. "Hidden" meaning directly next to the leasing office, which is on the corner of the street. The package center has a sign on the wall next to it that says, "PACKAGE/DELIVERY DROP OFF". That sign is illuminated and visible from the street. As I stated, everyone else has seemed to have found it. I can not tell you anymore information as I have no way of communicating with the driver. I only know what he/she is reporting: "delivery attempted - unable to deliver". I have received that message each night of the last 4 attempts. Each time I receive the message I call UPS, speak to someone and ask them to inform the driver that there is a package drop-off location that is currently functioning and available. Each consecutive day I am given the same message. Also, each time I call, I am connected with a person who repeats to me exactly what the automated message already says. The person on the phone assures me that the driver will be notified and that I will be given a call that night or the following day before delivery. I have never been contacted. The driver, I am being favorable here, doesn't seem to get the message. The night of writing this review, I was for some strange reason unable to track the package and get an ETA of delivery like I have before. This is curious. As a former employee of UPS I know that package tracking is something taken quite seriously (to control theft and loss of packages). So I was intrigued and decided to wait for the driver to arrive. Usually commercial stops are performed first of the day and residential is at the end. So I waited until around 5pm (the time the package was recorded as 'attempted' in the past). No driver. No attempt. No email. I am more intrigued. Now I am curious as to where the driver even is. I wait the rest of the day in a common area that has windows to the street, and I watch. A UPS truck shows up around 9-ish (pm obviously). I am actually kind of happy I finally get to pick up the package and speak with the driver about the difficulties with the delivery. He/she pulls into the parking garage - on the other side of the building (opposite side of the package delivery room). He/She gets out and walks over to a door that would lead you into the common area of the apartment and attempts to open a door that is ALWAYS locked (it is a security door with a card swipe access). The driver turns on heels and gets back in the truck. I hurry down the hallway hoping to catch the driver, but by the time I get to the same door, he/she drives off. I walk back to my apartment, now quite upset. Before I can get into my unit I receive another message: "Delivery attempt - Unable to deliver". I write this letter, absent of profanity, as calmly as I am able, hoping that someone reads this favorably. Whether they be someone in UPS that can solve the problem, or someone researching UPS to understand how badly this company can/does function at this time. Regardless, this is the only avenue I have left to report a completely delinquent service provider. I have attempted avenues within the company and that proved less than pointless. Now I will put this review on any site that will allow it. At least this, I am told, is supposed to be therapeutic. I am actually feeling like I am calling for help in a cave.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews