UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid UPS at all cost! dishonest company and very misleading, having to post small parcel 2 kg that has gifts to my sibling from UK to America, I was first charged 24,00 pounds fee for postage then after few days I have noticed that extra 10.50 pounds postage charges were added to my PayPal account, when the parcel reached America my sibling was told to pay 145 dollars import and duties on the gifts sent! I will never use this company again.”

Helpful Report

Posted 1 year ago

“They lost my package. Actually they delivered a package that was supposed to be signed by me to another person and address and they allow this person to sign and stole my package. On the other hand, when you try to build a claim with your account through UPS app is really difficult as the system always tells you that there's any type of mistake and you are not allowed to submit your documents.”

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Posted 1 year ago

“Avoid UPS, in Ireland at their Finglas depot, 26% of packages were lost between Black Friday and January 24 this year. The Finglas Depot has been plagued with theft issues in the past especially with high end products.”

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Posted 1 year ago

“When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS.”

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Posted 1 year ago

“I made an online appointment for passport photos at the UPS store in Friendswood, TX for Jan. 25, 2023. I got an email confirmation and a text reminder. When I went to the store the clerk said the store does not do passport photos.”

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Posted 1 year ago

“Package first held in customs for weeks due to incompetent staff. Then it was lost during travel to their warehouse. After investigation they charged for import fee. Package is still lost/stolen. Do not use their services ever.”

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Posted 1 year ago

“They left my packages in driveway and they were run over crushing one....then said they send a label to return....I had to drive 20 mins away to deliver and couldn't get there so now I'm stuck with a broken item and cannot return ...out $50.....I'm an old lady....they should've sent someone to pick it up...wasn't my fault!”

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Posted 1 year ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

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Posted 1 year ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

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Posted 1 year ago

“Terrible, terrible company!!! We waited 2 days 9AM - 7PM no one showed up to collect our parcels and 0 empathy from the call centre! Disgusting!”

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Posted 1 year ago

“Rubbish service! They lost my parcel!i think they open my parcel and and take all from inside.Every day they tell me lies about delivery ! horrible service! Don't send with this company! Shame to they for do this think whith pacel! Avois this company!”

Helpful Report

Posted 1 year ago

“The day after my delivery was supposed to arrive, I received an email saying my email address was incomplete. When I made my purchase my address was completed in full including eircode. Once my delivery arrived in ireland, it took two days for UPS to email me to say there was an issue. There is nowhere to update the address online, and it is not clear what they are going to do. I had to ring them to get my address completed in full and no my package will not be delivered for another 5 days! What were UPS going to do if I did not contact them? Rubbish! They were late anyway and are trying to place the blame elsewhere.”

Helpful Report

Posted 1 year ago

“Package from Europe. I paid the duty on the 5/01/23. Delivery scheduled for 11/01/23. For a whole week the tracking showed that my parcel was dispatched to my address and then around midday the tracking would show it would be delivered the next day. It took 15 messages, 2 emails (that weren't even responded to) and a long phone call for them to realise that they (not me) had not marked the import duty as paid on the system. Absolutely shambolic service.”

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Posted 1 year ago

“Horrible awful company that genuinely does not care about its customers- how is this possible in a consumer-led world??”

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Posted 1 year ago

“Driver pulls up front on third day (on time). He can't find package and looks through his truck stating he just saw it. He hurriedly pulls away yelling he would deliver the package tomorrow. There was a much needed check in that package. Tomorrow never comes. After 10 attempts to contact a supervisor, I am told to file a claim which I do. Supposedly an investigation team is on this tracking number. I call everyday with the same "outsourced" speech telling me it takes 8 days, but an investigation team is on it. I ask for a number for the investigation team (evidently doesn't exist). What about the drivers name and distribution loading point? No answer for this. Eighth day I call and get notice the shipper was contacted by UPS. I call the shipper. No, no idea and no knowledge of contact from UPS. No resolution or contact by UPS to this day. My bills are late.”

Helpful Report

Posted 1 year ago

“Horrendous. Delayed package for days but kept being reassured by CS so waited inside and now been told they don’t know why but it won’t be sent this week. Paid for express delivery for a gift and they couldn’t care less. Zero explanation zero customer service avoid places that use UPS and feedback to them so they stop!”

Helpful Report

Posted 1 year ago

“Parcel due for delivery Tuesday didn’t even bother to call. Wednesday re delivery pressed my buzzer and didn’t wait around more than 30 seconds didn’t have time to get to door before they left. Thursday said they had tried to deliver but I have a video recorder on my door and no attempt was made. Rang customer service who assured me I would be contacted within the hour and my parcel would be delivered. Guess what neither happened. Disgraceful service”

Helpful Report

Posted 1 year ago

“Customer Service: I've had a UPS My Choice account for years. I was able to sign into it today. Unfortunately, UPS has completely dropped the main use of setting up an account: to get notices about incoming packages. I have always relied on email notifications of deliveries: day prior to the delivery; exceptions; out for delivery on the day; delivered. Now all shipment-related notifications have been stopped, without notice. It is not even clear that notifications are still available. Actual deliveries: usually within the day scheduled with sender, and reported to me by sender. Good: Delivery people really try. Bad: packages are filthy when delivered. Loose dirt, black scuff marks, often damaged boxes or envelopes. It is as if the packages have been dropped in a barrel of loose garbage and dirt, shaken for a while, and then put on a delivery vehicle. This is another sudden, and very bad, change within UPS systems/”

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Posted 1 year ago

“UPS have no idea of customer Service. They were very happy to take my money ask me questions about explosives and batteries. Asked me to open my packaging which was bubble wrapped and double boxed, along with foam to protect the knobs of an expensive musical digital item, take the shipping costs and additional costs for insurance, but then when they throw the item around refuse to pay insurance. What made it worse I sent 20 other items via Australia post without any issues. I've now had to borrow money at xmas due to the issues with this terrible company. They have no care. Surely the officer who quizzed and checked my packaging should have had more care if there was an issue with packaging but being double boxed bubble wrapping etc. I can't believe the box was damaged in multiple places and the metal rack ear was so bent. Very upset :)”

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Posted 1 year ago

“Shipping times are terrible, customer service hours are inaccurate. Unable to contact customer service reps due to horrible call system. Would not use again”

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Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews