UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid like the plague. They are dishonest thieves. Wish you could give zero stars. One is too good. They took three parcels, a week later they returned one to sender claiming it had no commercial invoice which was a total lie. The driver who collected would not have taken them if there was no invoice. The other two parcels are apparently sat on a runway because the plane is too full. The customer service girl was dreadful, rude and then put me and left me on hold. After 30 mins of being on hold and no-one coming back to me I decided to give up, having already spent $40 on the call, calling UK from Canada. My parents sent the parcels for Christmas and birthday gifts and are in their 80’s and they message me every day, and FaceTime, in tears asking where the parcels are, why has one been returned, when will the other two arrive for their grandkids. They are so upset it’s making them ill. Shame of you UPS, you’re a disgusting disgrace sham of a company.”

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Posted 3 years ago

“You have a phone number and fail to contact recipient and they have an account with gate code provided. Then you want recipient to go to your outlet to pick up package that shipping has already been paid. LAZY LAZY delivery person!!!!! Absolutely ridiculous. UPS ONLY ONE That does this. If I could a negative-10 I would!!! Absolutely horrible!!!!! Can’t talk to a person cause they know they are a mess!!”

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Posted 3 years ago

“UPS are once again demonstrating what an awful service they provide. Following on from a saga where 3 packages took over 3 months to be delivered to us from Taiwan (useless customer service, trite and condescending contributions from their operatives) they did eventually all turn up. To this day their systems still show one package in transit….! This time an email said delivery would arrive before end of 18/11; checked status online…. lo and behold, still in warehouse in Poland - scanned on same day that email sent to say it would arrive 18/11. Not joined up at all. Ad it’s still there. Rubbish service, impossible to talk to anyone. I would never EVER use from choice. They deserve to be banned from the market place.”

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Posted 3 years ago

“Avoid. I contracted for a parcel to be delivered via ParcelHero at a cost of £19.82. UPS claim it was oversize by 5%, and are charging a surcharge of £122.14! They are asking for 4 or 5 photographs to prove the parcel is the size I measured - but they accepted the parcel and delivered it to the destination before raising the surcharge, so I have no opportunity to provide the evidence they are requesting. Similarly, they are not providing the same evidence to support the surcharge. ParcelHero will take the money from my original payment method without further authorisation.”

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Posted 3 years ago

“Zero stars! Utterly useless”

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Posted 3 years ago

“Order a item and watched the tracking for a few day. It said it was delivered to my back door. We had fresh snow and there were no footprints in my yard at all. Because their system said it was delivered is all they need to say it was. Well, it wasn't. I'm out my 94.06 dollars. I will request other shipping methods from here on out.”

Helpful Report

Posted 3 years ago

“Terrible experience, I would give lower rating if it would exist. We live in an apartment and out building doesn’t have a doorbell. Because of this we always have problems with delivery ( just saying every other company able to give us a call when the driver is there) so because of this I choose to collect my parcel. In my recent order I have requested collection. I talked with customer service and they said my parcel will be available to collect next day. ( I called on Tuesday and tried to collect on Wednesday) when I arrived to the depot I have been told that despite my request they sent it out for delivery. The lady in the depot called the driver asked him to call me on delivery and messaged him my number. They gave me a delivery slot of 12.15pm-2.15pm. I have waited half an hour extra at home being late from work because of this just to find out it was pointless because the driver didn’t give me a call. I talked to customer service again and they said they will sort it out and still deliver the same day and they call me back within an hour to confirm. I called them 3 hours later to check on it when they said they will deliver next day. One again I have requested collection as I have no trust in their drivers. I have been told that I can collect next day. By this time I was upset and tried to talk to someone in charge but been denied multiple times. Next day I called customer service to double check if my parcel is ready for collection before I make my way yo the depot and the customer service representative confirmed that I can go to collect so I went. Guess what… my parcel was not there. They best guess was that it is out for delivery again. They called the driver who had no idea if he has the parcel but they gave him my number. I called customer service again, been said that the estimated delivery is 11.59 ( very precise of course not here by the promised time). At this point very frustrated and again refused to talk to a manager even if requested multiple times. This is just ridiculous. Your company causing me financial loss not talking about my time. I am not even living close to the depot I only choose to collect because of the bad delivery service. By now I traveled twice to the depot spend €10 euros for bus tickets, spend almost 4 hours of my time to try to collect (not even mentioning that I had to pay delivery fee for the item), also losing half an hour of wages being late from work waiting for your driver. I want compensation for this which is been refused together with the request to be able to speak someone in charge. Definitely not going to order anything in the future delivered by UPS Very disappointed of your service and would never ever recommend anyone of your service.”

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Posted 3 years ago

“Very unprofessional, rude courier delivered the parcel this morning. Made me feel threatened and uncomfortable!!! 😡😡😡😰😰😰”

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Posted 3 years ago

“I don’t even feel like giving them “1” star. It’s the WORST DELIVERY SERVICE THERE IS. THEY KEEP PUTTING UP NOTICES BUT NEVER MAKES THE “ATTEMPT” to even deliver. YOU ARE A DELIVERY SERVICE COMPANY & YOU SUCK AT WHAT YOU DO. WHY ARE YOU EVEN OPEN. SO IRRESPONSIBLE & DISTURBING. YOU CANNOT EVEN GET ANY ANSWER FROM THE CUSTOMER SERVICE CENTRE, then Why do you even have one. A DELIVERY COMPANY WITH NO DELIVERY SERVICE WITH A CUSTOMER SERVICE SUPPORT THAT GENUINELY HAS “NO CUSTOMER SUPPORT”. This amounts to USELESSNESS.”

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Posted 3 years ago

“If I could rate lower than one star I would. Lost two packages, then we receive two bills in the Mail for an outrageous shipping amount. I did not clear Ups as my broker, did not receive the parcels, and therefore had no opportunity to refuse their ridiculous charges. How are you still in business?!”

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Posted 3 years ago

“Awful quality control and customer service! UPS copied the address wrong and when I called to fix it, they got it wrong again! The agents are not locally based and are not competent!”

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Posted 3 years ago

“Avoid UPS like the plague if you are in Western Washington. For the 8th time in the last 9 deliveries, UPS couldn't figure out my address, the same address I have had for nearly 2 decades, the same address they have delivered to over a 100 times in the past. I have no idea what changed, different GPS, illiterate drivers?. Customer service was infuriatingly terrible if you can even get ahold of them. Most recent problem was never resolved. I don't ever want to use their services again.”

Helpful Report

Posted 3 years ago

“WORST DELIVER SERVICE EVER IN THE WORLD!!! We gave a package to UPS Belgium N.V/S.A.on 25th of January 2021 to courier the package to England. All the charges plus insurance were paid for the package at their reception desk in Diegem. Since then, we are in a trap with this unfair company, UPS Belgium to deliver the package and we did not received any service and help for a long time just their frequent invoices. After several weeks the package was returned to us with no reason and no in advance notification. After discussion with their staff at the reception desk in Diegem, they agreed to resend the package based on a new tracking number. Again after several weeks they sent us a new invoice as import charges with the amount of 130 GBP but no response from their desk in Diegem, neither any help from their customer service at tel number 078250877. Then they sent us again 2 more invoices to pay. We contacted them so many times by email, phone and going their in person but they did not give us any clear response. In general we had paid around €1000 for the products in the parcel, couriering the package and UPS invoices but still they do not even tell us where the package is AFTER 11 MONTHS however that it was completely insured. UPS AND SPECIALLY THEIR BELGIAN BRANCH HAS A CATASTROPHIC SERVICE SO DO NOT GO TO THEM FOR YOUR PEACE OF MIND.”

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Posted 3 years ago

“We live in a small area on gravel roads with about 20 houses in our town. We have a sign posted private road please drive 5miles per hour because of throwing gravel/dirt. We love U.P.S. We have Amazon, Fed.ex and U.P.S plus U.S. Postal deliveries probably 4 or 5 times a day come through here. U.P.S are the best. They respect the sign posted but Amazon drives about 30 miles a hour and if you ask them to slow down they will tell you not to tell them what to do. I just wanted to write in and thank U.P.S for their respect for our little community here. We always try to use them and we cancelled our Amazon account.”

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Posted 3 years ago

“I paid driver Cash As he did not have a caved machine Now been told I have not paid He would not have left parcel if I had not paid Now I’ve also been billed a further £8 Late fee charge Can not get hold of any one No reply to any of my emails Worst company ever”

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Posted 3 years ago

“These idiots make their customers' lives a living hell. I got an off day just to receive a package. I stayed in the room next the front door to make sure I hear them coming. For some reason I checked at the door and noticed they pushed through the letter box a delivery notice that they "tried to deliver but I wasn't there". The fuckers didn't bother knocking on the door. Thankfully the notice said they'd leave it in the UPS access point near my house. I went there but the guy told me they would only take it there after 4pm. It was still 10:00 in the morning and I needed my package urgently and now I have to wait for them to travel around the planet with my package because returning it back just because they didn't want to bother to leave it there in the first place.”

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Posted 3 years ago

“I was due to have a parcel deliver today. I forgot to leave a message that I was out. I received an email to say that it had been delivered and had met the customer - not true because I wasn’t there!!! There was no information when I arrived home, but 5 minutes later a note appeared through my letter box - the decorator had pushed it through. It was delivered to the house opposite, where he was working. I have had so much trouble with UPS in the past.”

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Posted 3 years ago

“I had couriered my parcel on 29 October 2021 thru DTDC and now via UPS. My parcel is still lying at Delhi airport. When I tracked my parcel it was showing parcel would be delivered on 5 Nov then again I tracked it was showing in transit, then again I tracked it was showing 10th Nov parcel would be delivered again'today I e. On 8th Nov it showing as it is in transit ..my parcel should have reached USA by now but still it is lying in Delhi. So I would never recommend UPS courier service to any of them”

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Posted 3 years ago

“An appalling service and continuous lies from UPS. My son ordered an expensive belt from an online supplier in America. When I say expensive, I’m saying nearly £200. He received an email from UPS on Thursday to confirm it would be delivered the following day, Friday. By early afternoon, no parcel so my son called the telephone No. provided on the email. He did this during his 45 minute lunch break, some 30 minutes later he finally learned the parcel had been delivered to an address some 6 miles away and the address wasn’t even close. He was promised the parcel had been collected and it would be delivered the following day, Saturday. Saturday arrived (today) NO PARCEL! He called them again to be told the parcel was still at the wrong address and would be collected from there on Monday. During this call he was placed on hold for 30 minutes, a disgrace. So as it stands at the moment he is out of pocket and has no confidence his belt will arrive as he cannot trust or believe UPS. A complete and utter disgrace of a service from a Global Co. Avoid this company, just read their reviews on here, they speak for themselves.”

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Posted 3 years ago

“Worst parcel delivery service ever Do not use them Incompetent from customer services to delivery drivers”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews