UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,149 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where would I start - from a delivery taking 5 days from their warehouse literally down the road to me, from UPS trying to deliver to me in a different town 50 miles away, from trying to deliver when apparently the house number and even the name was missing, from me having to find out that they had problems by checking on the tracking page and not them contacting me to wrong tracking details being given to their client and UPS being unable to deliver within 48hours as paid for by me - I have had it all. Add to that the incredibly bad 'MyChoice' App ( what choice???) that cannot track your delivery and therefore not let you update your details when the retailer is the client and not you, an automated phone system that is unable to cope with taking reference numbers and keeps disconnecting you and best of all call centre staff that have not logged out of their phones when being on a break and you get an idea what you are in for. I have no idea what possesses any reputable retailer to do business with UPS, personally when I have the choice to buy online and get my order to delivered by UPS I either run and buy in the shop or make a counselling appointment for the stress I am going to endure - absoultely pathetic service. Who would have thought that even - or especially ? - Amazon is better...”

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Posted 4 years ago

“BEYOND INCOMPETENT. Delivered my package to another town. Presumably their drivers are illiterate. I have no idea whether I'll ever see my package,”

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Posted 4 years ago

“Driver said he had tried to deliver the parcel 3 times, I know that this is not true as I have cameras all around the property that would have captured the pictures, I would have thought that there would have been a card through the door saying he or she had been but there was nothing I even left a contact number for them to contact me on if they couldn’t find the house This company is a joke and contacting them is useless”

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Posted 4 years ago

“The best price, came quicker than expected to pick up parcel and so so happy!!!”

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Posted 4 years ago

“Terrible terrible terrible service. Would not expect that, in 2020, these kind of services would still exist. I ordered a laptop which is not a cheap product, and they are literally playing around with my order. For the past 2 weeks I have checked the tracker and every time it says my order will be delivered by the end of the day. Even worse, through the tracking system, I can see that my order was loaded into the delivery vehicle all this time. So every day, they load the parcel in the vehicle, text me saying the parcel is on its way, and they never deliver it. Now (10 days after the original date my parcel was supposed to arrive) it still hasn't arrived. This is extremely upsetting and frustrating has there is nothing I can do about this. If they cannot guarantee the parcel can be delivered within that day, they should just inform the customer and let us know of what is going on and give us an honest estimate instead of lying to our faces. I wonder if I will ever get the laptop I paid for or if I might as well ask for a refund and purchase a new laptop from a place that doesn't use this carrier. After reading all these reviews it is clear that this is a common issue, and I surely will be paying more attention to what carriers the supplier uses.”

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Posted 4 years ago

“Awful service. They didn't even rang my doordbell, website was useless and I never received my package. Customer support team was useless as well and I couldn't even make a complaint.”

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Posted 4 years ago

“Absolutely shocking service! Blatantly fraudulent/false adverts and claims about the services offered! I purchased a guaranteed 5day, worldwide service with customs clearance included. 10days and counting, still no parcel. UPS held my parcel in storage, until I had written an email explanation of the items in my parcel, for customs to review. Even though the items were already clearly detailed on the package information and I had already paid( as part of the service ) for customs handling. And if that weren't bad enough, UPS then charged a "brokerage" fee for customs clearance, despite me writing the extra clarification for customs, that wasn't required anyway! The package still hasn't arrived, was "out for delivery" today, but is now reported as "delivery day tentative"! 🤬 They claim if your package isn't delivered within the 5day guaranteed period, you get your money back. But of course if you try to raise a claim via their website, the options are predetermined and limited to options that don't likely fit anyone's circumstances. So it's not possible to claim 🤬 Try and speak to anyone and you'll spend hours on the phone getting passed around the houses, to be told that your enquiry will be investigated. You'll then get a generic email response that doesn't answer your question/complaint 🤬”

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Posted 4 years ago

“The worst courier company in the U.K. bare none! Their app is an absolute waste of time, their drivers don’t care and nothing gets delivered on time or even on the day they say. Their next day delivery may as well say ‘next week’ or even ‘month’ (if at all) and their customer service is non-existent. Just don’t use them or buy from anyone that does. If you do buy from a seller that uses them... assume you won’t receive the goods you paid for!”

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Posted 4 years ago

“Trying to change a delivery date for a package. Unable to sign up because it says I already have a user ID. Request an e-mail to reset supposed account with my details but no e-mails. Tried the automatic website - barely understands and says log in to website! Tried phoning - after going through an automated process it says log on to website and hangs up. Tried lodging a complaint on the website - guess what? It says log on to the website with your details! Unbelievable that a company so large should have such a poor IT system.”

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Posted 4 years ago

“Rubbish delivery service was supposed to be delivered yesterday nothing arrived and was not even advised it won't be or there is a delay, after calling numerous times told the driver has gone home! So another day of sitting around playing russian roulette with my parcel, honestly I wouldn't buy from anyone using these people...you have been warned.”

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Posted 4 years ago

“Packages that are nowhere to find, wrong notifications, lost items, website errors AMAZON SHOULD CHOOSE ANOTHER PROVIDED Amazon notified me of the following: ¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience.¨ Could I know where I should pick up my parcel? There is unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery. The whole UPS system is not well organized. LOSING ITEMS AND MESSY NOTIFICATION SYSTEM They have lost one of my parcels and they are even messing up with notifications: I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up. This happened several times now. NOTIFICATIONS WITHOUT PICK UP POINT I get notifications that my parcel has arrived at the pick-up point, but it does not say where it is. WEBSITE WITH ERRORS I get errors on the website when adding an email for notifications for example. Also, the login is not really straightforward and it´s buggy.”

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Posted 4 years ago

“Absolutely disgusted with this service I have been waiting in for the delivery and the stupid delivery guy did not even knock on my door he just posted the "we missed you card" through letterbox which a tick saying he will try again next working day!! I needed this item today due to extreme muscular pain after having surgery and, he did not even knock on my door in my opinion you either need to train your bloody team better or don't bother being a parcel delivery service because you are RUBBISH”

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Posted 4 years ago

“I live at a property where there us no house number just a house name. It us a very clear address on a main road with a unique post code. UPS system does not recogise an address without a house number. I received an email saying tgat my address was incorrect ( so my item woukdn't be delivered?). Tried to contact UPS to confirm address is correct. Their virtual assistant absolutely uselees in this case. Finally managed to find a tel number, got through to an indian call centre who sorted it out. All this at my expense (030.. number and a LOT of my time. UPS online help? RUBBISH! Don't use them!”

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Posted 4 years ago

“UPS is an absolute joke!!Waiting for my package for over a month ,provide everything they need ,send dozen of mails , visiting they're depot in Dublin and still till the end they resend back my parcel cause apparently driver didn't have acces code ,wich i provided many times on mails ,on depot ,calls and is showing on my account. Never ever want to deal with them again.Worst service in the world ,is a fact!!I can't even write a complaint cause site is not allowing me don't kniw why and at depot they don't have a form for complain wich is ridiculous!!Hope you'll disappear quick from the market!”

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Posted 4 years ago

“Go elsewhere Got delivery time slot of between 10 and 2 but didn’t turn up, at 17.10 they put on tracking that sender requested it to be held Called my supplier this morning who called UPS who said the driver run out of time !! Basically they couldn’t be bothered to deliver it they supposed to be coming back today with it if they can be bothered please think twice about using this company they’re no better than yodel or Hermes”

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Posted 4 years ago

“Disgusted. Recived email saying that parcel will be delivered at such time and date. (nothing come). Called costumer service.... Attitude was something else. Uuhm eeemm aghaa answers. Been charged £23 for nothing really.”

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Posted 4 years ago

“I m really happy that finally my package which was put on hold has been lifted which was done by the guy from the customer service and I really appreciate it Thank you soo muchh”

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Posted 4 years ago

“Had a delivery scheduled with ups. The delivery tracking said to expect it by the end of the day. Package never showed up. Spoke to someone on the phone who could not understand the question I was asking and was of no help. Total waste of money”

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Posted 4 years ago

“1Z67316899053343 On 3rd November I ordered PPE (FFP2) for my wife, a front line worker, from a reputable supplier. Paid a premium for next day delivery which came and went with no sign of the 'Little Brown Van'. On line tracking stated that UPS had attempted a delivery at 5:59 on the 4th, UPS lied! I called their UK customer service number and found myself talking to UPS in Lithuania who, whilst apologetic, were unable to supply a solution other than I noticed shortly afterwards an entry on their on-line tracking that there would be a one working day delay. No surprise but NO DELIVERY on the next day either!. This was repeated for the next 6 days with differing excuses from UPS, Lithunia, the Phillipines and eventually someone from the UK who called me offering even more frustratingly lame excuses. The on-line tracking system is NOT fit for purpose and much of the info on there was either altered or simply removed to make it read better for the courrier. On 9th November the tracking system again stated that they had attempted a delivery early am - wrong again, I was at home waiting! Customer service then claimed that my address was wrong before going on to categorically state that my package was LOST and that I (that is ME, not UPS who had lost the package in the first place) had to put in a claim otherwise they would not be able to deal with the matter further. This was beyond belief! On the 11th the on-line tracking ventured advice that my package was no longer at their local, to me, depot but now was at another depot over 50 miles away who in turn, via another redirected tel con to the Philippines, told me that my address and post code didn't exist but their 'Universal Team' would do their best to track the package for me. I had completely given up with UPS by this time and had received a new package from my supplier - but this time delivered within 24 hours of my new order by DHL. It is truly difficult to say anything positive about the abysmal service given by UPS and, quite frankly, they appear to be the biggest load of shysters I have ever encountered in my 45 years in business. On looking on the net there are so many UPS review sites just like this one all repeating much the same story. Indeed if you trwal you-tube for vids of complaints you will even find videos of UPS training Boot Camps which may give an insight as to the senior managements take on their failures. In a nutshell my perception is that the number of incidents like those we all seem to have faced are relatively small in comparison to the huge volume of deliveries theiy undertake daily. In essence it would cost UPS much much more to provide a quality C.S. than it does by fobbing the minority off with such "b'sh1t". UPS should be ashamed of themselves!! Personally, I would AVOID UPS like the plague”

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Posted 4 years ago

“Parcel was collected but never delivered Parcel was collected, Tracking said it was delivered but it never arrived despite the fact it required a signature none was taken. Very difficult to get through on the phone when I finally spoke to someone they told me I had to sign up for an UPS account to make a claim, which I did. When I tried to make the claim it told me I had to ring Customer services. So into a round robin experience with customer services where I will have to spend at least another hour on the phone and have lost an expensive irreplaceable item sold on ebay.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,149 reviews