Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over a week for my order to be delivered. Still waiting. Had an email saying it was on the way yet still not here. Shocking service”

Helpful Report

Posted 8 years ago

“Customer service is terrible, being lied to about information on more than 2 occasions, delivery awful, product updates awful. Never shopping here again, and if anyone is reading this and thinking about ordering from Very, please do not. Say clear!”

Helpful Report

Posted 8 years ago

“Bought a product. It was never delivered. They kept asking for more details. Forget about calling the customer service. It's terrible. The email address to complaint is Queries(at)very.co.uk (not email addresses allow in the review). And the address is Customer Excellence Sandringham house Sandringham Avenue Chelmsford, CM92 1LH or CM92 1LJ ( both work ) Please send letters!! It's the only way it works. Please complaint! !”

Helpful Report

Posted 8 years ago

“Placed a order for a sideboard, first one came damaged so returned. After ordering another I was charged delivery twice for the item , then the item was placed on my account twice. Contacted customer serices they stated this was not the case ,even though it was showing in black and white and my account . After getting no where on the phone and no response to serval emails , I decided to contact the ombudsman only then was my account rectified . I recieved no apology or explaination”

Helpful Report

Posted 8 years ago

“I started using ~Very 1 year ago when all my 15 year old appliances packaged up within 1 week of each other, so purchased a fridge freezer and washing maching first . Everything came direct from supplier, was contacted on delivery date and items arrived on time. After that purchased a dryer - the delivery date on that was a total mess about but since it wasn't urgent I waited nearly a month for it - but glad I did - as it works brilliant and looks brilliant with the matching machine. One year on purchased various carefully considered purchases on a need and not want basis. - This has served me well, as I always pays via Take 3 payments or a little bit more and my credit with them has increased but I have taken care with my purchases. All items arrived on time with no issues. I did have one cancellation, which I was quickly refunded - but the process was a little hard to figure out but persevered and it worked out fine. I short if you dont need to return anything I think its fine - I agree the customer service can be very hit and miss the one time I cancelled an item, But I still have to give 5 stars because it has worked very well for me.”

Helpful Report

Posted 8 years ago

“Non working site, non existing customer service, hung up twice on me. Avoid!”

Helpful Report

Posted 8 years ago

“I am behind in paying my account. It has gone to the arrears dept. I send the relevant forms to them they send to me to fill in and send back but each time they say they havn"t received them. I have a support worker helping me to deal with it because I suffer with depression. He has sent things to them which they say that they havn"t received. I filled in a budget sheet with my support worker and sent it to Very. Again they said they hadn't received it. That was in a phone call they made to me at 9pm at night. I had only just come home from hospital because I rang someone to say I wanted to die. And the police was called. My support worker rang them and gave them the details of my budget sheet over the phone. Very turned around and said that I spent too much money on food. So I should cut down on food in order to pay them more than the ten pounds a month that I am currently paying. I'm furious. I am dibeticI am on insulin. I have to eat. And I can't buy junk food because of having to watch my sugar intake.”

Helpful Report

Posted 8 years ago

“Placed a large order for furniture for living room and bedroom on 27th August 2016. Most items were in stock, given the option to choose preferred delivery date for available items. Since I wasn't moved to the property I selected 17th of September and the couple of items which weren't in stock were selected for 5th October delivery. On 17th September, out of all items I just got one tiny item delivered. Though under my account it kept showing delivery on 17th. There was no indication that there is something wrong with delivery. After delivery of just one item went online to chat with customer support, very unprofessional and unfriendly adviser told me that delivery could be on it's way, it can be as late as 9pm in the night. Spend whole day waiting nothing!! Next day spoke to customer service, they hadn't got a clue what happened. Second call same day, they start blaming the ArrowXL courier company they use for delivery, that they are the responsible for the delay. like I have hired the company. Appalling and pathetic excuse. Upon further chasing, next day I was told order has been cancelled by ArrowXL because they have damaged the parcel... wonder how come delivery company can cancel the order. I was told to place a new order, but now I have to wait because items I want aren't in stock anymore and it might take couple of months before they restock them. So that's the shortest way I can put my terrible experience together. After TERRIBLE experience with B&Q couple of years ago I thought it can't get any worse than that...VERY.co.uk proved me totally wrong. now B&Q seems like child's innocent mistake. I end up cancelling everything from Very, and went ahead with Cotswold Furniture, they are expensive but learnt my lesson, quality comes with the price. You pay peanuts, you get Very.co.uk!! So far experience with Cotswold has been great. Did not receive my items but it still on schedule. My advise to anyone who is planning to buy furniture from Very.co.uk. PLEASE DON'T. It's not worth the hassle, go for more trustworthy names out there. Unless you are ready to pull your hairs daily for a week!!!”

Helpful Report

Posted 8 years ago

“Ordered an iPad in their 'computing event'. iPad arrived but had crushed outer packaging due to it being sent in little more than a plastic bag. With the cellophane and security tag still in situ I phoned to arrange return. I was offered a 10% discount if I kept the iPad but this meant the purchase price would be less than the £450 minimum spend criteria to get the £100 'computing event' incentive credit. Very said I would still get the £100 credit but when I asked them to confirm this in an email they then said no I wouldnt get the £100 and because I had agreed to a discount on a damaged item I had waived my rights. Utter nonsense but they didnt care. I nevertheless photographed the iPad showing the cellophane and security was still in situ then posted it back to them followed up by several emails showing the wrapping etc hadnt been removed and under Consumer Rights Act either give me a full refund or I would refer this to small claims. Reluctantly they refunded in full but no apology. Despite my balance being zero they then did everything possible to avoid closing my account as I had repeatedly asked. When you call Ive no idea where their call centre is but advisors limited English makes it frustrating and difficult. I went elsewhere and wont ever go back.”

Helpful Report

Posted 8 years ago

“Ordered a tv in may and received a email after to have a date of delivery on the Friday of the week (2 days), delivery was between 3:15 and 5:15 as I was at work before, received a call from the delivery driver (XL) at 12:30 to say he has finished his round and could come early, I said I couldn't do earlier due to being at work and will be home at 3, he huffed and said fine, called the driver on the way home and it went straight to his voicemail, so I left him one to say I'll be home in 5 minutes. After a hours wait I received a text at 4 to say unable to deliver, I called the delivery company and expressed it was a birthday present and I need it by today which they told me they couldn't do and they do not deliver over the weekend round my postcode. I told them I want compensation as it wasn't my fault the driver finished early. They told me I had to call very. I called very they told me that it wasn't my fault and I could have 20% back off the price which I was happy to accept....nothing come back into my account. Called them again and was told that the customer service team wasn't allowed to authorise 20% only 10% so they had to listen to my calls to prove this. They did do and said it would be in my account in 7/14 days. Checked and nothing was there. Every time I called after that I either had the phone hung up on me or people would just say there's no notes and that they had to listen to the calls and once confirmed it would be in my account in 7/14 days, finally got my money in August.....but wasn't into my account that I was promised it was into my very account....I did not want that because after all that I wouldn't be spending any more money with them....finally received my money 2 days ago back to my card only taken 5 months for £97 to be given to me. The worst service I have ever had, most untrustworthy and unreliable company I have ever used and all they do is lie to you. I will never deal with this company again.”

Helpful Report

Posted 8 years ago

“Very started off OK but they're customer services and packaging/returns team have just got worse and worse! I get sent wrong items then it takes weeks of emails/phone calls to get a refund for them. I've also returned orders and they haven't refunded me for one of the items, saying they never received it in the package. This has happened twice in the past 4/5 months. They won't refund me on the most recent one because I've 'claimed for this reason previously'. Basically accusing me of stealing these items! Of course it wouldn't be their useless team not doing their jobs properly! Joke of a company :'D Hopefully this review will stop at least one person from using them!”

Helpful Report

Posted 8 years ago

“???????????????? this company is a total joke. I got charge £117 interest for a late payment fee. I was waiting for a statement i had requested when i pay the delivery charge that i also had to pay interest on as i had no idea the delivery charge was separate from the overall cost. Any contact with these people is a waste of time, they do not help you . Trading standards is my next call.”

Helpful Report

Posted 8 years ago

“Spent £300 on a mattress from you and I've got to say I love the mattress. The customer service I received however from your call centre was appalling...the fact I was never told that despite me paying £29 for you to take my old mattress away you would only do so if it was inside a bag, again I was never told this. A bag was never sent to me. I spoke with your customer services twice regarding delivery and never got told this. I never got an email stating this either. If it wasn't for the lovely delivery drivers who you hire at Arrow XL deliveries being so understanding and helpful I would have had to turn down the delivery all together. I spoke with someone in your customer services who was not only rude but unhelpful too! I was told they would send someone to collect it in 48 hours.... I live in a small two bedroom flat, where am I going to store a king-size mattress for 48 hours?!?! I think it's discusting that after speaking with the drivers that this happens all the time as they aren't provided with bags on the wagons and the customers are never sent them...meaning customers pay for removal and they are then refused this service on the day agreed and then have to store such a massive item. This is very very disappointing to say the least when spending so much and paying for removal too! You need to sort this system out because if it wasn't for the delivery men I would've refused delivery and it would've cost you not only a sale but a customer.”

Helpful Report

Posted 8 years ago

“I tried to order a children's slide from your website on 5.9.16. For some reason your website would not allow me to order this. So I phoned your customer services and spoke to Bongi. I explained the problem and she was very happy to help me. When I passed my bank details on to Bongi, I asked when my slide will be delivered to me. She was very confused as to what slide. Bongi didn't actually order anything for me, but took £49.99 out of my bank. I requested a refund and asked for a confirmation email to say my money will be back in my bank. Bongi informed me the refund will take 4-10 working days. I still hasn't received the email, so I phoned again and spoke to Carl on 6.9.16. I explained the problem, again, and said I want a confirmation email for my refund. Carl, same as bongi said he will send me an email and apologised for any inconvenience. Carl also told me the refund will take 4-10 working days. I, again, still haven't received an email, so I phone yet again, and spoke to Carol on 8.9.16. I asked to speak to a supervisor or someone higher up, so I can get this resolved. I wasn't able to talk to anyone. Carol then informed me that the very company do not issue out any emails. I requested a letter, to tell me the refund will be in my bank in 4-10 working days. Carol then informed me that the refunds take 10-14 working days. I am so frustrated by this whole process. I had money taken out of my bank, and no slide. I was given all the wrong information, and I wasn't able to talk to anyone higher up. I am disgusted with how the customer service team is ran. So I would like you to email me back with regards to me refund please. I am a very unsatisfied customer.”

Helpful Report

Posted 8 years ago

“I am being charged interest on a buy now pay later account which shouldn't have interest. I have nothing on take 3 account and still receive invoice asking for minimum payment or take 3 amount of £5 each? Have tried paying these to stop interest & still they charge me? Emailed customer services 1 week ago. Got generic e-mail stating that I would be contacted in 24 hours, still not had a reply. Sham customer service.”

Helpful Report

Posted 8 years ago

“Absolute joke. Brought a sofa out right. Had to wait over a month for delivery. Week before it was supposed to be delivered got an email saying there was a delay. And had to wait another month.”

Helpful Report

Posted 8 years ago

“Very owe me £39 and will not pay even though they admitted i am owed it”

Helpful Report

Posted 8 years ago

“Absolutely appalling customer service. Sideboard delivered damaged, despite phone calls and contacting CEO item hasn't been collected, it's been over three weeks. Disgusted”

Helpful Report

Posted 8 years ago

“Had charges on my account for goods/interest that should not have been there. Customer services said account was not interest bearing & I had fees to pay. I disputed & heard the customer service advisor tell her colleague I was a cow. Asked to speak to manager to then be magically told not free but I was right the charges were incorrect & the manager would call me back. No call back, placed comment on Facebook & was told not acceptable but still nothing back. Awful & I won't ever be ordering from an organisation who can charge you over £55 for goods/interest that shouldn't be charged & think it's acceptable to lie about why the charges happened & call me a cow for arguing my point.”

Helpful Report

Posted 8 years ago

“They don't even deserve 1 star but I have no choice. Customer service is absolutely shocking. With the amount of bad reviews i am reading this place needs to be shut down absolutely dreadful never known anything of the kind.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews