Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a lovely bunk bed for my daughters but the colour is totally different from the picture & description. Really disappointed because I ordered the rest of the furniture hoping it would be similar. I double checked to see if it wasn't me who ordered it wrong but it wasn't, the dark wood bed they've sent me is only supposed to come in white or pine.”

Helpful Report

Posted 8 years ago

“Terrible customer service. I had to make several phone calls to Very and the manufacturers to get an item which was delivered faulty, replaced. Got to wait 14 days for a refund but pay up front for a replacement because they said I hadn't got an account although, I was asked for my account number at beginning of phone call! Everytime I phoned I had to explain the problem (why don't they make notes on the system to stop this). Just when I thought it was sorted, I checked my confirmation to find they'd exchanged the wrong item! Another phone call and full explanation to another person and I'm getting quite stressed. This is NOT the way to deal with customers. I would give NO stars if I could.”

Helpful Report

Posted 8 years ago

“Agree with every comment on here regarding terrible customer service. Not 1 reply to lots emails,telephone calls and letters complaining of order never arriving. Closed account and would never use again”

Helpful Report

Posted 8 years ago

“Without going into the full details of my problem with Very...i can tell you that after 6 attempts (phone and email) the issue is still ongoing. They have completely ignored any questions I asked, including 2 requests for info on their formal complaints procedure. Do not deal with these people, they couldn't care less about their customers. I suggest that anyone who has had difficulty in dealing with them report them to the consumer ombudsman to make it official, and let people know how bad they are!!”

Helpful Report

Posted 8 years ago

“Where do I start... This whole experience has been draining to say the least. Sit back, get a brew and think twice before using Very. I called up on the 19th of February to pay off my account in full. The total was £574, Very took £1,148 and left me overdrawn and penniless. When I raised this issue the first time the agent had no idea what to say to me and when I asked if I could speak to a manager I was told 'there is no manager around'. Now I find this very hard to believe and working for a well known Energy company recruiting customer service representatives, I am fully educated on how a call center operates so this only angered me more that I was being fobbed off. When I pushed further for to speak to a manager he then went to tell me 'well if you are on hold for a long time it's not my fault' I don't think I need to highlight too much how disgraceful this level of service was considering the position I had been placed in. Clearly not getting anywhere I waited on hold for a manager. She eventually came on the phone where I was told there was nothing she could do and that it would take 24hours to go back into my account. Usually un-genuine apology, at this point I have little faith that this is going to happen but have no choice to give them the benefit of the doubt. 24 hours later...I wake up on Saturday morning with a busy weekend planned after a hard week at work only to find out that A) the money hasn't been returned and B) they have taken an additional £40 from my account. As you can imagine I was fuming at this point and got straight on the phone to them. The agent answers....its him talking in the background to his colleague...me 'hello, hello, HELLO' nothing, still talking away. Took him all of about 3 minutes to relise I was on the phone, no apology. Great start to what is going to be a difficult conversation. I asked him to look at my notes on my account...yep, you guessed it...NOTHING. This is now the 4th person I have spoken to and not one of them including a manager has made any notes on my file. Shocking service. I find myself repeating the same story for the 4th time by which the agents response was 'Oh Gosh, that's a lot. This happened to me actually but I got my money back straight away so I'm not sure why you haven't'. Seriously, are you joking! Told me the same story it would be back at some point today...yeah right, sure it is. I decided to leave it a few more hours, by this point I have wasted my whole Saturday as I have no money to do what I originally had planned. Thanks Very. When I finally call back and talk to the 5th agent who surprise surprise has no idea why I am calling (again no notes) she transfers me to the payments team. Now this is where I was told that all of the previous 5 people (including an employee from the social media team) have told me in-correct information on a catastrophic scale. The money won't be back in my account with in 24 hours as promised by 4/5 of the staff members I had spoken to BUT 10 days!!!! I asked to speak to her manager only to be put on hold for her to come back to me to say 'my manager won't speak to you as he wont say anything different to what I have already told you' I was completely shocked and appalled at this lack of responsibility and ownership. 10 days they think is an acceptable amount of time to leave one of their customers with no money and now severely over drawn. Un-able to put petrol in my car for work and food on my table. Completely disgraceful and utterly un-acceptable. This was their mistake. I fully expect to be offered compensation for being put in this upsetting and stressful situation due to the failings and in-competencies of several members of staff across three different departments including one manager. Thanks a lot Very, you really have out done yourself.”

Helpful Report

Posted 8 years ago

“Would not recommend this company for large items as twice I have order large/expensive items and both have been dreadful experience. No customer service. Impossible to get through and when you do, they can't help.”

Helpful Report

Posted 8 years ago

“Be very careful when taking out a Very account. As a new customer, I purchased an item on the buy now pay later deal to later find out that after the first months credit report with this account I have been marked with a late payment. I was told it was a mistake and the account was not set up with the buy now pay later deal and I now need to make a payment to clear my arrears. I have now been told my account is set up the way I requested initially but the late payment is actually a delivery charge. So be careful and make sure you don't miss anything because there's no second chances or room for mistakes with new customers.”

Helpful Report

Posted 8 years ago

“Horrible, Horrible Customer Service. I purchased a laptop with the Office 365 Bundle. Upon recieving my laptop 2 days later than the delivery date i immediately noticed it was not issued with the Office 365. I got on the phone to customer service and the first of 9 representatives was just WOW. Her response to my query was 'what do you want me to do' to which i in shock replied 'your job' after which she read my product description and tech specs in response of my query. In frustration i thanked her for the 16 minutes of premium call time from my phone time which she interupted and "kindly" reminded me it was 12 minutes. The chase up went on for 2 weeks and 8 stressful phone calls with constant promises from very to call back which never happened. After 2 weeks, a hefty phone bill, anxious waiting, rude advisors i finally found one representative who told me that my purchase didn't include Office 365 to which i outlined that on my order and online it DID and maybe due to correction on the website no longer states it and was willing to provide my order but still was not willing to assist me any further. Moral of the story, stay clear of Very if at all possible.”

Helpful Report

Posted 8 years ago

“I've been with very for a number of years now and I've always been impressed with there reasonable prices and finance deals, especially the buy now pay later which is fantastic. However today I closed my account as I found there customer service team extremely unhelpful. I paid the remainder of my buy now pay later a day late as I was in hospital watching my baby be born on the day that it was due to be paid ( I thought remembering to pay a day later was quite good all things considered). However the payment was a day late and they said there was nothing they could do about it, I owed £98 and they ended up charging me £95 on top of this for paying 1 day late, if I was a serial offender I could understand but this was a one off and I feel my reasoning for the late payment was a just one. I paid what I owed and closed my account. It's a shame really because I love what they offer but if they can't look after me then I have no interest in giving them my money.”

Helpful Report

Posted 8 years ago

“Do not deal with this company. Its customer service does not exist and you have to chase and chase them up over everything. They charge twice for items and its down to you to get your own refund. They apologise continually but never actually do anything and then they actually put incorrect information on your credit report and deny it. You again have to chase them up to keep putting THEIR own errors right. Will never deal with this company again.”

Helpful Report

Posted 8 years ago

“Ordered a washing machine on the 22nd January and showed delivery on 29th January 2016. It then changed to delivery on 5th February. Husband stayed in all day waiting but it did not turn up. Rang customer service five times, who were absolutely shocking and totally unhelpful. They were unable to tell me where the washing machine was, who the dispatcher was or when it would be delivered,only that it may be lost. Then tried to resolve on the chat line, they were also unable to help other than to say someone would be in touch with the information. But to date have still had no communication. I then sent a facebook message but they explained they cannot deal with this sort of enquiry due to security. I will most certainly never order anything from the company again, the Customer Service is shameful. I work in Customer Service and would most certainly have been sacked by now if I treated customers with such contempt.”

Helpful Report

Posted 8 years ago

“Dear fellow consumers (hopefully not via Very.co.uk) I cannot implore you all enough to read the similarly (but unsurprisingly tragic) experiences faced by customers and to at all costs avoid the absolute travesty that calls itself "Very". I am in total agreement with previous reviewers that 1 star is an incredibly generous feat for these people. Having ordered the COLOGNE GLOSS 4 DOOR wardrobe from the website, we were informed that we could expect delivery upon a particular Saturday roughly 2-3 weeks away between the hours of 10:30am & 12:30pm. 7am we receive a phone call informing us that our delivery had been terminated due to "staffing issues" and would therefore be delivered the following day (Sunday?!) between the same hours. 7am once again comes-a-calling followed by the incredibly gracious & warming welcoming message from one of the couriers... "Good luck putting this up, bruv". After said wordsmith and his companion had left the building I noticed that the boxes were labelled 1 of 3, and 2 of 3. Looking back at it now, the gentlemen with the linguistic skills of a potato could well have been trying to warn me of the impossible task of putting up a wardrobe with several pieces missing. Then came the numerous phone calls to the appalling customer services team at Very who couldn't even seem to grasp the notion of even using the phones they are employed to answer (one of which even found my problem quite amusing!) Several hours of calls across the week finally lead to confirmation that the remaining piece to the wardrobe jigsaw would be delivered within the next 10 days. However 3 days later, upon yet another sunday, Very have now informed me that said missing piece isn't actually available, forcing me to cancel my order. If indeed the remaining piece isn't available, then surely this particular piece of furniture isn't actually available anywhere? I also feel for the lonely wardrobe knowing that it will never in it's life know the feeling of full assembly or completion (like Nicholas Cage never actually being Superman - true story). Overall, I would rather lose a testicle than deal with this incompetent band of retards again and I sincerely hope you all do the same. Good day, Bruv”

Helpful Report

Posted 8 years ago

“Customer service is pathetic. The service line is in some foreign country and the operatives are almost unintelligible. Been waiting 2 months for a refund, still not arrived. If you order from this company, make sure it will be O.K. or prepare for a long and fruitless journey getting a refund”

Helpful Report

Posted 8 years ago

“I dont know why I did not read these reviews before ,I ordered BEKO American Fridge freezer,new but got used one full of mould and scratches,will contact them in the morning”

Helpful Report

Posted 8 years ago

“not happy with very at all... i ordered a wardrobe and there was parts missing so i rang many times but no one couldget through to parts department and they would tell me i will get a call back... heard nothin for two weeks... then when i finally did get in touch they said they would give me a £25 refund and its been 9 days no refund given... not happy at all they lie to you”

Helpful Report

Posted 8 years ago

“if it was possible to give no star i would give none the customer service do not deserve and such thing as a star.. this useless company VERY has sold me an item that is completely different from what was put online. i thought i was buying something but it ended up been different. i would not be surprised if VERY does this type of fraudulent transactions with lots and lots of customers who aren't aware. i only found out when it was time to use the device. i have a copy of what was sold to me the details of the item. i then tried to match it up with my online transaction history this turned out to have been removed from my account history. i then call the customer service team who told me they do not have any information about what was sold to me. i then demanded to speak to a manager, the agent then told me its not a valid reason to speak to a manager and kept me on the phone for about 30 minutes and then cut me off. if this type of practice is still allowed to have an impact on your credit rating, then something is seriously wrong somewhere.”

Helpful Report

Posted 8 years ago

“Ordered a Microsoft band 2 when they had it on offer. As my wrist size is on th e border line between two sizes I ordered the bigger size as recommended, unfortunately it was just too big. So phoned up arrange to return for replacement and was advised once it has been returned just order another. Returned the same day - 7 days later Very acknowledged the return so I went to order another as instructed only to find the price had gone up £43!!! Wrote and called customer services and was told sorry we can't do anything about that. Be very careful ab out shopping here - they will not honour prices if you return anything.”

Helpful Report

Posted 9 years ago

“very is great if you buy named brands such as river island or lipsey but with anything else it is an absolute joke, i spend alot of money on very and near enough everything ive bought has got a rip in or has broken after about 3 days i will only use very for brands i know for anything else its absolute rubish”

Helpful Report

Posted 9 years ago

“Never use Very. It seems like a great way to spread the cost but I returned 8 items over the course of last Christmas, when the company Very use came to collect them I asked for a receipt and the man just walked of. Because of this Very are refusing to remove these items and have left very threatening voicemails. Before this I also returned a small item but did this through click and collect, I lost the receipt myself. Very have since said that they do not keep any files regarding customers returns which I wrong because they will have proof an item returned back in stock. The customer service team are rude and the arrears team are threatening, but I am not backing down.”

Helpful Report

Posted 9 years ago

“I don't even know where to start, absolute hell.. I have been contacting their customer service team for three solid months, false promises, false charges... emails getting me nowhere, no replies at all... I have sent over 20 and not received one reply, phone calls get you nowhere, they just cannot wait to get you off the phone.. I consider myself to be a valued customer, I have a lot of money spent on my account. After three months I am just waiting for a reply. Outraged to say the least, dissatisfied and upset. As far as delivery goes, fabulous... delivery comes within a day and the website is great. Be very careful! How do they get away with it? FCA regulated? Tasha.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,686 reviews