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Vinted Reviews

1.1 Rating 580 Reviews
3 %
of reviewers recommend Vinted
1.1
Based on 580 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
Vinted 1 star review on 18th January 2025
Mary
136
Anonymous
Anonymous  // 01/01/2019
Vinted have now twice. Ignored me and I agree with previous review, smug responses and not helpful at all when trying to get my money back for an item I didn’t receive or an item I sold that was damaged by either delivery or the buyer. I have tried to complain but the contact page blasts it no longer exists. When my last parcel arrives I will be deleting the app. Very poor customer service.
Helpful Report
Posted 1 month ago
The buyer has absolutely no protection on purposely sold faulty and damaged items. You have 2 days to report faults and then item has to be returned at cost to buyer which makes no sense. If the buyer refuses to pay for postage the sale goes through and buyer is charged. People are selling damaged items as they’re not losing out in any way. The Vinted insurance is worthless and the customer service is horrendous.
Helpful Report
Posted 1 month ago
No protection from vinted! I have been a vinted buyer for years and had no problems until something went wrong. I bought an item from a seller through vinted and the item didn't arrive, I contacted vinted straight away as this is the reason why they charge buyers protection insurance. Anyway they sent me a message to say I needed to send a form back to them within 48hrs, at no point did they specify how it needed to be sent back. Anyway I found the email with the form attached, I printed the form off, filled it in and sent it by 1st class recorded delivery to ensure that it would get to where it needed to go. I got a .message my app from them shortly after reminding me to SEND it, I replied to them letting them know I had posted it and it would be with them....the next response I got was an email saying I hadn't sent the form and that the case was now closed and that they could no longer deal with it. I have sent them many emails and they offer no help, they take no responsibility and now I am £100 down with nothing to show for it, I have paid more than that in buyers protection insurance over the years, vinted fo not protect you, they are not specific in what the ask, they are just charging people for a service they don't actually do.....I would advise buyers to pay caution to this company in case they find them selves in a situation like mine, you would find vinted most un helpful and actually quite sarcastic and rude!
Helpful Report
Posted 1 month ago
Absolutely shocking how they treat people. I recently sold a bundle of ornaments which were well packaged but likely due to being thrown around by the delivery company a couple were damaged. I wasn’t given any option to have them sent back nor to offer a partial refund, or even to instigate a claim with the delivery company! Instead the buyer received a full refund and I get nothing. So essentially the buyer has received free items which I initially worked hard to pay for. No explanation or anything. It’s definitely put me off selling anything else with them.
Helpful Report
Posted 1 month ago
Do not use Vinted. Appalling company. I created an account and was blocked before I’d even had the chance to buy or sell anything. I appealed and was refused because apparently I’d violated their terms and conditions and told untruths. How can I violate terms and conditions simply by creating an account?! The account was through my Apple account and completely legitimate. I’ve never been treated like this by any company in my whole life and have an excellent credit score and seller rating. Customer Service leaves a lot to be desired. Avoid at all costs would be my advice.
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Posted 1 month ago
Vinted is an absolute disgrace and protects scammers. Sold a lovely bag for £140. Photos, description all accurate. Buyer, after begging for a lower price because they ‘don’t have much money’. Put something on the bag (possibly talc?) and requests a refund with pictures of the bag that was black, now a pale grey colour with damage to the bottom. Completely different to how it was. States it’s worn and not as described. Course it isn’t, you’ve sodding damaged it. Vinted allow this to happen and sided with the buyer refunding them with no requirement to return. Didn’t read any of my messages or screenshots or do any investigation. An absolute disgrace. Account will be deleted when the last few orders are complete. I’d rather give my things away to charity shops than have to deal with disgusting, low life scum. If you do decide to use this platform, watch out for sob stories, poor English (like scam emails) and repeated messages.
Helpful Report
Posted 1 month ago
I cannot recommend selling on this platform. I have, a few days ago (26/11/2024), been “permanently banned” by their (seemingly wholly automatic) systems. I have run my Vinted account for circa 10 days only. The text in the "ban message" read as follows: "Due to fraudulent activity that goes against our Terms and Conditions, we have no choice but to permanently ban your account from Vinted. Creating multiple accounts is not allowed, so any further accounts you create will also be blocked." I have *not* undertaken *any* fraudulent activity whatsoever. Moreover, when navigating through Vinted’s “appeal process”, I am informed that these contraventions will get an account banned are as follows: (1) Counterfeits, commercial selling, or duplicate listings. (2) Multiple accounts. (3) Spam, scams, or hate speech. Once again, I have *not* undertaken any of the above contraventions. This is my first ever account that I have made on Vinted, and after a mere 10 days, is likely going to be the last. I have *not* undertaken wrongful activity in the operation of my Vinted account, and have conducted myself with full integrity. Yet, I am “permanently banned”. It is utterly bizarre that I have been “permanently banned” after a mere 10 days. For the record, I listed 8 (wholly authentic) Ralph Lauren Polo shirts from my clothing collection. Some sold, and some did not. I took detailed photographs to demonstrate authenticity, and attached accurate text descriptions to each listing. I shipped all sold items promptly (either same-day or next morning), and in well-wrapped parcels. Strangely, after the final items sold, I was “permanently banned”. So, this is the summation of my Vinted experience. I suspect I am not the only user with this experience. I encourage prospective users to think very carefully before using this platform. In my own case, looking ahead, it is my intention to simply donate unwanted items of clothing to charity shops. The whole "Vinted experience" has been more hassle than it is worth.
Helpful Report
Posted 1 month ago
They do not support buyers at all. If a buyer miss-advertises an item, the buyer has to pay postage and packaging to return it if the seller refuses to do so. Vinted will not step in and even though you have to pay them some buyer protection fee (they offer no protection!) they have 'stitched up' buyers by the small print in the terms and conditions that puts the onus on the buyer to sort out the problem!! Vinted offer NO CUSTOMER SERVICE whatsoever. They just sending condescending smug messages with cut and paste text!! Having been ripped off with return postage and packaging for sending back an item that was listed as new when it obviously wasn't I have closed my account. JUST DO NOT USE THEM they are useless!!
Helpful Report
Posted 1 month ago
Buyer protection is worthless and there are no consequences for dodgy sellers Seller sold me a damaged and stained item. The damage and stain were not shown in the pictures nor described in the description. I requested to return the item. Seller was rude..followed returns process. Seller never collected item. Vinted don't care. I still don't have my money back. Every time I chase them there is a 48 hour wait for a response. Every response says 'we've contacted the seller and are awaiting a response'. I paid for the item, I paid postage and I paid 'buyer protection' whatever that is, seems to be a a Vinted tax more than anything, I've also paid return postage. No refund. Seller ignoring it, Vinted are still allowing him to sell his 'star wardrobe' with no consequences. I feel like I've been robbed twice. Once but the seller and one by vinted for the 'buyer protection'. It's been a month since I made the purchase. I'll not use them again, abhorrent way to treat people. Date of experience: 03 November 2024
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Posted 1 month ago
Second time this has happened, sell an item, desribe it as - worn before,not new!, with some wear! And the buyer makes a return request stating- item not as description!? Then I, the seller, has to pay to get the item back or just let the buyer have it for free- which I'm sure lots of buyers are hoping for. Think I'll give it to charity, save myself the hassle, in future!
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Posted 1 month ago
Please be aware when purchasing on Vinted !!! Absolutely awful Experience customer service is appalling no existent… don’t shop on this site
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Posted 1 month ago
I paid £60 to faheem_ali for Nike trainers. They wer faulty & fake. I messaged Vinted only to get automated response. Which says to message fahe, who does not reply at all. Vinted say thank you for letting us no bout fake faulty seller but it’s over 48hrs do we can’t do anything. I told them it’s literally 2 days over but that’s no good. So Vinted allow fake damaged goods but no support fit buyers Bering ripped off. VOID VINTED, A BIG GAMBLE WITH YOUR PURCHASE AND MONEY
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Posted 2 months ago
Absolutely terrible support service. I sent an item in its original packaging, with additional bubble wrap, and it arrived at the buyer completely destroyed. Of course, I refunded this to the buyer, but I raised it with Vinted Support to try and open a case with InPost (I rang InPost directly, but I was told it needed to be done through Vinted). After 3 days of waiting, photos sent back and forth between myself, the buyer and Vinted Support, they refused to make a claim with InPost because the item “wasn’t packaged adequately.” An absolutely ridiculous excuse since it was in THE ORIGINAL packaging it was sent in. Unhelpful, slow, and downright insulting. Absolutely pathetic.
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Posted 2 months ago
For the most part i have been more than happy dealing with Vinted but once you hit a hurdle then the problems begin. I received a parcel from seller that was NSAD so got in touch with them,they apologised and offered to refund. This is where Customer Services were requested to step in and help but what did they do, they ignored all requests and completed transaction. After numerous requests, i was told what most people have reported, they then messaged me to say that i need to remove dispute or I'll get blocked as i should have contacted Customer Services. I then wrote and asked for more information regarding blocking my account as i would need to cancel all my outstanding transactions immediately as no point in having them if i can't see them etc. I was then told decision was final and to contact Customer Services. 'WHAT A JOKE". Take away Customer Services and this would be a good platform as majority of transactions run smoothly with genuine buyers/sellers. What do you pay Buyer Protection for and what is "Cusomer Services??!!" Someone needs to either take control or give better training as this lot don't seem to know how to read or communicate and will/can only follow a script and do not look at individual cases. If you ever have an issue as a buyer or seller "BEWARE OF CUSTOMER SERVICES"!!!
Helpful Report
Posted 2 months ago
Total Scammers! My item got lost, Yodel marked as item being delivered after 2weeks but they never delivered my item. I have cctv cameras, provided screenshots to Vinted that there was nobody near my house attempting any deliveries that day. They never refunded me my money even though I have paid buyers protection fee????? Avoid them, total scammers. Every time a different agent responds to your message. Disaster!
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Posted 2 months ago
Geen ster waardig! Mijn bestelling is verloren gegaan en binnen de tijd aangegeven! Resultaat geld kwijt en pakje kwijt! Ze beweren dat ik het niet binnen de tijd heb aangegeven terwijl ik alle bewijzen heb gestuurd! Mensonwaardige klantendienst en denken alleen maar aan hunzelf. Zeer spijtige zaak! Nooit ga ik nog iets met vinted doen! Schande hoe ze geld in hun zakken steken!
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Posted 2 months ago
A FUIR Aucune protection des vendeurs. Plusieurs arnaques impunies, au détriment du vendeur, alors que l’acheteur a été remboursé. Victime d’une anarque par le pseudo mlange2008 (Mathéo Lange à 16100 Cognac) pour « colis vide ». Attention à vous.
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Posted 2 months ago
Awful customer service when things go wrong. Couldn’t care less about the buyers at all.
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Posted 2 months ago
Not only delivery was late, Yodel decided to deliver my package to an alternative store which was too far away. I contacted them to have it redelivered to the correct store which has not happened. I was told to speak to Vinted. They could see that package was elsewhere, I provided email evidence and tracking clearly showed different delivery address. Meanwhile, I had limited access to the internet and was traveling. All of a sudden, Vinted marked my shipment as received and "everything is ok". It is because I have not filled a form that was emailed to me which had 48h time limit. Having checked the form, it was an attachment emailed to me, not user friendly, it would have required printer and scanner. Money was taken out of my account. I have again contacted Vinted to say I haven't got the package, explained I'm travelling with limited access to the internet. Tracking currently clearly shows that package was sent back to sender. They told me to speak to shipper to come to an arrangement. I asked Vinted for money back for the postage paid and buyers protection, total of £3.39. nope, they're having none of it. They don't care I was physically unable to get their form sorted and said they had no proof! All the proof is there, anyone can track it and see I have never collected the shipment. I'm very disappointed in Vinted.
Vinted 1 star review on 3rd November 2024
Helpful Report
Posted 2 months ago
No customer service they don’t read any reports of problems you may have just send generic replies. Had items removed as claimed were violation even though I explained they were my photos but I had same items listed on eBay & Etsy, their reply did not relate to problem at all. Why are we all putting up with no customer service at all from these companies eBay, Etsy Amazon all the same - making millions from us but don’t feel have to offer us any customer service and like idiots we all still use them and accept it.
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Posted 2 months ago
Vinted is rated 1.1 based on 580 reviews