Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

“Probably one of providers who does not cap data internet data. Their app does not show correct usage. They push people to pay extra bill for data usage. Tricky and dishonest system to their costumers.”

Helpful Report

Posted 9 years ago

“Customer service abysmal..attitude almost discriminative. Rude. Obnoxious...i cld go on but had at least two hours today trying to explain to rude customer service assistants. I cant comprehend how entirely useless and rude they were. ESPECIALLY Jason”

Helpful Report

Posted 9 years ago

“I am currently 1 week in, trying to resolve a complaint with Vodafone and I can honestly say it has been the worst experience I have ever had dealing with any organisation. On Monday I started to receive strange calls from people telling me my mobile number was calling them multiple times, which I of course reported to Vodafone. After speaking to a rude and slightly patronising member of staff about my issue, I was told that a Manager would call me back within 24 hours. While this was far from ideal given the fact that my phone number was clearly being used by a third party and I was receiving multiple call backs an hour, I agreed, mistakenly believing they would prioritise an issue like this. I also went to the local store, who could not assist but did give me a new SIM number just in case (it did not make a difference). After spending my day apologising to strangers who were receiving 6 calls an hour from my number, I decided to be pro-active and went on live chat. Mitesh tried his best to assist but could only suggest I removed call divert (which was not the cause) and then escalated to the fraud team, which would take 72 hours. Calls started in the morning again, with people now phoning back about double glazing sales calls they were receiving, again from my number. One lady had innocently sent me all her personal details by text message, which was concerning, as at this stage we had no idea if my number had been hacked. I called the lady back to warn her of the situation but this was now taking a lot of time up screening calls and apologising to strangers for the inconvenience. As my promised call from the manager never materialised (this has been a theme), I called the customer services line again to discover my initial call had never been escalated to the Manager as promised. Thankfully I had been proactive in the interim, otherwise I would have wasted 24 hours! After a long conversation with the advisor, where I had to explain myself several times and pretty much threaten to leave, it was suggested they block my line and I take a temporary number till the issue was resolved with the fraud team, which would take up to 72 hours from the second time I logged the call. While far from ideal, I could see no alternative in the interim and so let immediate family know my new number while waiting for a call to say the issue to be resolved. The following day I received a text to say no fraud had been identified and to call the CS Team to discuss anything further. My heart sank. After 1 hour and 20 minutes, in which I spoke to every department and explained my issues multiple times, I was told that the number change team would call me and would be able to explain if the issue had been caused by my number being accidently recycled.(The number change team are yet to call me). Shortly after this call I received a text message, with terrible spelling errors, to suggest I block future nuisance calls with an app (this would mean inputting 14 numbers a day) or to change my number, which Vodafone would do. No explanation of what had happened, why or an attempt to resolve? They also sent a customer satisfaction survey, which I responded to extremely honestly. That evening I called again and was told that even if I wanted my number back I could not have it, as they had already re-allocated it. How could this be if they had an unresolved fault on the line and also without my permission. I was very cross and asked for a Manager to call me back (none are available in the evenings apparently). I was assured this would happen in the morning. By this stage I fully believed Vodafone had no interest in helping and wanted to another company to pay my £45- £75 a month bill to. As expected, no manager called me back but I did receive another mis-spelled text in which I was told my complaint was resolved, as I had agreed to change my number and the calls had stopped. As I had only ever agreed to change my number temporarily while Vodafone investigated and the only reason the calls stopped were because they blocked the line, I did not consider this resolved. Why should I be forced to take a new number with all the hassle that entailed, without anybody explaining to me what had happened (which I now strongly believe is Vodafone's error). Since then I have spent nearly every day in some sort of communication with Vodafone. The conversations are always long, involve promises to call back which never materialise, don't explain the situation and focus on accusing me of lying when I say I never agreed to a permanent number change. It has also been suggested that perhaps my friends were playing a prank on me? The most recent call was a voice message to confirm that I can't have my old number back due to it being re-allocated (again, how when there is a known issue? and also if somebody else owns it, why does it not ring when called?) Vodafone have never once offered an explanation, never admitted they don't know what the problem is or as I suspect, are refusing to tell me. They have forced me into a permanent number change and have cost me countless hours in calls/Emails in a futile attempt to get somebody to listen. I am preparing to call again tomorrow, but it is a real test of endurance and if you want good service from a provider, who has an interest in resolving your issues or at least valuing you as a customer, definitely avoid Vodafone.”

Helpful Report

Posted 9 years ago

“Useless and unhelpful staff, poor signal. Complete and utter rubbish service and network. Will never use Vodafone again”

Helpful Report

Posted 9 years ago

“open letter to voderphone About two years ago I and my sister shared a flat, and we realised we could get money off our phone bills by having a joint account with Vodafone - who I have been with for over a decade. Since then I got married and moved away and with our contract up for renewal, we have been trying to split our accounts. The first stumbling block was that my sister wasn’t allowed to do anything with the account nor have any information about the account. So I called them and Vodafone told me that if we split the account, my sister would not be able to upgrade for 3 months and so they advised upgrading the account - then splitting it. I authorised this and my sister received a new phone … but Vodafone failed to split the account. So I called again. Vodafone said they would do it, but again didn’t. In the mean time my sister again tried to sort it out - both over the phone and in a store. Neither time was she allowed even to know her own account details, let alone to do anything. By this time my sister was so fed up she wanted to leave Vodafone, so I called wanting to request a PAC code for her number and a bag to return the phone in. Apparently this can only be dealt with by the returns department. So when I called the person answering the phone would verify who I was, ask why I was calling and then put me on hold saying they would transfer me to the returns department. About 2 minutes later I would hear some computerised voice say something along the lines of “Press one for Crystal, press two for Symbol” there was no warning, and a second later before I could respond properly (Which was tricky because I have no idea what Crystal or Symbol are) the phone would start ringing and someone from an apparently random Vodafone department would pick up the phone, and have no idea why I was calling. I would tell them, and they would reply that this needed to be dealt with by the returns department, and that they would put me on hold while they transferred me… This happened approximately six times. I eventually begged the person to get the returns department to call me instead of having this happen a seventh time. She agreed, and I ended the call. Were upon my phone’s battery promptly died. I was in the middle of a conference and wouldn’t get back to my hotel until late evening. So I got my laptop out and started a live chat. The live chat person took some convincing that I couldn’t answer the phone right now (they wanted to start the merry go around again, for the seventh time), and eventually said they would get the returns department to call me back in 24 hours. They eventually did just as I arrived in a station, returning from the conference. It was very noisy, but I couldn’t leave the platform without going underground. I had no means of writing down the PAC code they tried to tell me over the phone and so asked them to text it to my sister - and to send her a returns bag. They said they would, but neither of these things happened. Since then I have tried to contact Vodafone numerous times, but never managed to get through. I understand that this is due to the high volume of calls they are receiving at the moment - I’m guessing that this is people wanting iPhone 6s. But because of this my sister has already gone past her 7 day return policy Vodafone has, and it most certainly isn’t our fault. We are both tired and angered by this situation and would greatly appreciate it if Vodafone would pull their fingers out of their collective arses and actually do what they have said they would do several times and send her a PAC code and a bag to return her phone in - and without charging her for it. I already have my PAC code, and I will be leaving as soon as I am sure her phone situation is sorted out. (I don’t want to pull the plug and leave her suddenly without a phone she depends on for work).”

Helpful Report

Posted 9 years ago

“Vodafone's competence is non existent unless your taking out a new contract. I'd be surprised if they're still around in 10 years”

Helpful Report

Posted 9 years ago

“hideous, worst company i have ever dealt with in my life , passed around to incompetent staff that lie time after time, escalated issues so many times to no avail, tonight iv'e been passed to 5 different people each one says 'ok if you can just hold for a few minutes' then surprise surprise a totally different person answers the phone and this very frustrating,get me nowhere cycle starts again, as i type ive been on the phone for 48 minutes and am on hold yet again listening to hold back the f@@@@n river waiting to speak to the 6th person tonight who will ask me exactly what the previous 5 did 'how can i help you' an absolute joke”

Helpful Report

Posted 9 years ago

“If I could give them a negative rating, I would. Absolutely the shittiest company on this planet. And i have been with AT&T which is terrible in its own right. I have been with them for 4 years (mostly because I signed a 2 year contract when I arrived without knowing much and didnt have time to do research come contract renewal time and plus they try to entice you with shitty deals). My bad. But at least I speak from 4 years of experience: DO NOT USE THEM! USE ANYBODY else. EVERYONE is better. Seriously. I have friends on other networks and I myself have switched now. I am amazed that a company can treat its customer so badly they cry tears of relief when another company treats them normally. They have put me on expensive price plans without my consent, their tools to track minutes didnt work (this was 3 years back), their franchise scammed me out of 100 GBP, their dont insure the mobile device you get for free, they even messed up my number transfer. Oh and their customer service agents are rude and lie. CONSISTENTLY! This isnt a one time thing. Across 4 years they cant get their story straight! I can't believe a shitty ill managed corrupt company like this is still in business. Mine isnt a one off negative experience. It is consistently been bad. Oh their network coverage is also pretty poor outside London. most of my friends on O2 or Three have better networks than I dis especially for data. Anyways if you don't avoid them you'll probably learn the hard way. But they are TERRIBLE. I wouldnt deal with them again even if they paid me.”

Helpful Report

Posted 9 years ago

“I am horrified but not surprised by these reviews. They are all identical to my experience with Vodafone. My own experience is following an upgrade I was charged for a handset when the deal was no upfront cost. The price plane was £33 a month but the first bill after this was at £41.25. The sim was not activated - I was told a manual re-coding was needed - incidentally Vodafone were found wanting on this very same issue by Watchdog a year or two ago - I then had the 72 hour merry-go-round of call backs and promises that didn't materialise spanning three weeks. They then had the audacity to charge me for the handset at £63.84 - a charge I had not agreed to resulting in a total bill of £150.18. Some 13 hours of phone calls later to call centres that can only follow a script and no further on I wrote to Mr Jeroen Hoencamp CEO of Vodafone UK . His address is 'Vodafone House, The Connection, Newbury Berkshire RG14 2FN ' if you want to do the same. No response. I had instructed Vodafone that they were not authorised to take money from my bank account which I had not agreed as part of the contract but six days after they received my tracked letter they took the money! I am now in dispute and reporting the matter to Ofcom. I am also petitioning interested MPs in the House of Commons relevant committees to consider if Vodafone is too big - they have millions of handsets globally so customers that cant get issues resolved are simply collateral damage - this is a competition issue for the UK - my view is they should be broken up as a company because they are failing customers and they only get away with this because of their size. I also sit on a pension fund as an employee rep and we have shares in this company - quite ironic that my pensions savings are propping up this company that grotesquely abuses its customers. I will be petitioning them to attend Vodafone's AGM to see if there is a means to move a vote of no confidence in Hoencamp. If he cant get a grip on customer care should he be in a job? I would be embarrassed and ashamed if any of my own staff treated our clients in this way. My view is Hoencamp should be accountable - the whole company's systems are rotten to the core. If anyone UK customers want to raise the Vodafone ' too big to care' issue with your MP its really easy - just get the name of your MP off the web ( your post code will tell you if you don't know) and the address to write to is House of Commons London SW1A 0AA Ask them to pass your comments onto the All-Party Parliamentary Group PICTFOR ( The Parliamentary Internet, Communications and Technology Forum) with a request for the committee to explore poor customer care by mobile communication providers. This will not solve your problems with Vodafone overnight but at least we might collectively be able to put some heat on them to make them accountable for their shoddy treatment. Customers are treated like dogs so lets bite back!”

Helpful Report

Posted 9 years ago

“Changed my price plan early July 2015. there the trouble begun. first I didn't have any service at all abroad for 2 weeks. That then got fixed somehow. However, using mobile data didn't work... for nearly 4 months!!! I sepnt hours and hours, countless e-mails back and forth, with Vodafone customer service giving me the ever same useless answers. Nothing worked. Talked to someone new almost each time. Web chat is just as useless and so are their reactions when you twitter. As said it took almost 4 months. Now they disconnected and reconnected my phone. with the result that the services work, but I have to start over with installing spotify, I cannot access my account. they keep sending me SIM cards to wrong addresses.... seriously, dealing with Vodafone has been a nightmare. The worst customer services by far I have ever experiences everywhere. It is actually hard to believe that you get such a concentration of incapability, incompetence and indifference combined in one place.”

Helpful Report

Posted 9 years ago

“I've been with Vodafone for many years but as soon as my contact is up in switching. I've spent hours trying to contact their customer service team on various occasions. A couple of times I've spent well over an hour in a queue only for the phone to cut off without warning because their offices have then closed. I think the longest I've waited in a queue to speak to someone was 1 hour and 40 minutes. Diabolical. I went away on holiday last week and came home to find that I'd been burgled and a relatives phone has been taken. I called Vodafone and selected "lost, stolen or damaged" and STILL waited an hour to speak to someone to put a block on the number. Their customer service team aren't in the UK so I don't know if that has any thing to do with the amount of time you spend in a queue. Anyway, the phone that was stolen was up for contract renewal. My relative began a new contract with EE and early this morning (09:15 Sunday) we called Vodafone for a PAC number and were still told "we have exceptionally high call volumes" and waited for nearly an hour to speak to someone (yes even at that early hour). When we stated we wanted to cancel the contract and get a PAC number we were passed on to the "cancellation team" in the UK who asked "is there anything we can do to make you stay with Vodafone?" To which we stated all of the above and said "tell your owner they need to employ more staff". We were then given an apology by the nice lady on the phone who said "we have experienced high call volumes for the last few weeks" to which we replied "this has been going on for years, not the last few weeks, regardless we're not staying with Vodafone". We got the PAC number, phoned EE, got through within seconds, spoke to someone in the UK and were dealt with within 2 or 3 minutes. How can EE (and other service providers I suspect) get it so right and Vodafone get it so wrong?”

Helpful Report

Posted 9 years ago

“Every time I call Customer Services I end up being transferred from person to person and never get to solve the problem. I have been with Vodafone for more that 11 years but I will change to O2. I am sick and tired from Vodafone's way of treating customers.”

Helpful Report

Posted 9 years ago

“In July I found out my ex boyfriend had set up a Vodafone account in my name. Not only had he done this without my permission but he had also set the home address to my parents next door neighbors to make sure I didn't receive any of the paperwork through and would not know what he was doing. When the money was taken from my account I went to the POLICE, reported the crime and he was charged with theft and I then called Vodafone to cancel the account and report the fraud. I told the call center everything, and was told not only was the account cancelled but it had been forwarded to fraud and I would be given a full refund for the first months payment. I gave them my crime reference number and was told I the only thing I needed to do was contact my bank and stop the direct debit. I was told refund could take a few weeks. 3 MONTHS LATER after having no contact from Vodafone I received a very angry letter saying I owed them hundreds of pounds and if this wasn't paid then they would contact debt collectors and my credit record would get a black mark. After spending HOURS on the phone I was finally told to go into a store. I went into a store, The girl in there told me she had cancelled the account, had written on it that it was fraud and resubmitted it to the fraud department, she also saw all of my paperwork from the Police including crime reference numbers and my full Police statement. She told me to call the fraud department between 9-5, but as I work full time we agreed to add my Dad's details to the account so he could call up and speak to them for me. A week later my Dad called and was told it was all in hand, I would not be getting a mark on my credit rating and I would receive a full refund and that the account was closed. We THEN received letters and phone calls from debt collectors. Last night my Dad called again and was AGAIN told it had all be cleared up and the account balance was zero and he would shortly receive an email confirming this. No email arrived. When he called again this morning he was told that the Fraud department had actually deemed it not to be fraud, and I needed to take documents into a store. 1. TRAIN YOUR STAFF CORRECTLY. All of your call center staff lie, it's disgusting how difficult is it to look at an account, see what's happening and then connect us to the right person? 2. WHAT PAPERWORK DO YOU WANT. I have taken in all of the Police documents I have and proved that he set up the account to a different address which wasn't correctly checked by YOUR staff. 3. WHY DID NOBODY CONTACT ME ABOUT THE OUTSTANDING BILL BEFORE THE AGGRESSIVE THREATENING LETTER. One letter and this could have been sorted a lot more easily. 4. HOW DO I SPEAK TO YOUR FRAUD DEPARTMENT WHEN THEY DON'T TAKE CALLS OR CALL BACK. How am I meant to ask them why they believe it not to be fraud? 5. WHY AS THE VICTIM OF CRIME ARE YOU TREATING ME LIKE A CRIMINAL. Every time I have spoken to anyone in store or in a call center they have tried to make me pay for an account I did not open. 6. HOW DID HE OPEN AN ACCOUNT IN MY NAME, SET UP THE HOME ADDRESS AS DIFFERENT TO THE ADDRESS MY BANK CARD IS REGISTERED TO AND HOW DID HE THEN GET THE PHONE DELIVERED TO ANOTHER DIFFERENT ADDRESS. Is it really difficult to see that this is BLATANTLY fraud? 7. WHY ARE YOU CALL CENTERS SO HARD TO GET THROUGH TOO. All I want to do is speak to someone who actually knows what they are talking about, the 10 minute automated phone system which hangs up on you. 8. AGAIN WHY LIE. Why are some people telling us that the account balance is zero, some say its sorted and then suddenly it isn't. I watched the girl in the shop write on the account that she'd seen all of the paperwork and that she believed it to be fraud, how can your non-existent fraud department say I'm lying? 9.WHERE IS YOUR FRAUD DEPARTMENT? Uncontactable, never gives a reason for rejecting the fraud claim. Anyone would think you don't have a fraud department and it is in fact a machine sat denying all fraud complaints sent. FINALLY WHAT ARE YOU GOING TO DO?! It's sickening that you think it's okay to treat people like this. I am a complete victim in this situation, I have done all I can to try and get this sorted and time after time your staff lie to us. All I want is for you to admit this account is fraudulent and strike off the money owed. This is THEFT and a CRIMINAL OFFENCE. Absolutely disgusting that as a multinational company you are unable to deal with this matter.”

Helpful Report

Posted 9 years ago

“The worst experience in my life I had is with Vodafone. If you want to save your time - STAY AWAY FROM VODAFONE. It has horrendous customer service, who waste your time, i mean 2 hours of your time in their chat without resolving your issue and then disconnect. They waste your time over the phone by passing you like a hot potato from one to another department, they MAKE MISTAKES IN YOUR MONTHLY BILLS, so you have to WASTE YOUR TIME again by dealing with them, they never provide transparency in their bills, and finally ITS IMPOSSIBLE TO CANCEL THEM!! Theoretically its easy to do but practically impossible. I was fine to pay whatever termination charge I have on the contract just to leave them for good. Guess that - NOT POSSIBLE. They pass you through from one to another department in their chat and on the phone then simply disconnect or dont pick up the phone so you DONT KNOW THE CANCELLATION PROCEDURE. IF YOU VALUE YOUR TIME AND MONEY - PLEASE PLEASE STAY AWAY FROM THEM!!!! YOU WILL BETTER OFF WITH OTHER COMPANIES P.S. I am trying to leave now, just spend 3h of my time and guess what - my issue did not get resolved and i still do not have exact steps to take to leave them”

Helpful Report

Posted 9 years ago

“Do your self a favour and don't join Vodafone My contract with Vodafone started on 13th October and request for porting given on 16th. My temporary number given by Vodafone and my number form EE are both not working. Customer service is basically crap. When I ring up to chase what's happening I am penalised by postponing the porting date further by 10 days( 6 working days). I regret joining Vodafone”

Helpful Report

Posted 9 years ago

“Vodafone are 'THE' worst mobile phone company, Vodafone charged me double on at least 4 occasions as they had randomly upgraded my contract WITHOUT my permission of which I couldn't get the money back, they then said I still owed them another bill, of which they then rang my sister who is with them and THREATENED her by saying if we don't receive the payment we will cancel her contract!! Absolutely disgusting, staff were unhelpful rude and had to wait on the phone for over an hour and a half on multiple occasions to receive less thank helpful advice or that there was nothing they could do. I will NEVER use this company again and I urged others not too, waste of time and money, and don't get me started about the call charges!!! Appalling service!!!! If I could give zero stars I would!!!!!”

Helpful Report

Posted 9 years ago

“I have been trying to get a refund from Vodafone for the past month. Each time I call and wait over 25minutes till I speak to someone. This was a new contract which I got and two days later I decided I didn't want the phone. However Vodafone had already taken their first month's instalment for that contract. I had not even set up the phone or activated the SIM card. I sent back the phone well wishing my 14days. Everything was going well up until I had to get my refund. Every time I called there was one excuse after the other. Atone point they could not give me a full refund because they claimed only half the amount was credited to my account meaning that I had used the SIM card and hence was being charged for that which isn't true because I never opened the sim pack. They started the contract cancellation process which took 5 days. Then they proceeded the process of getting my full refund on my account which would take another 5 days. That happened then I called back to get the full refund transferred from the Vodafone account into my bank account which was meant to take up to 5 days. After 5 days I called back and had to restart the process because yet again only half the money was available for a refund and it would take another 72hours fro them to request the other half then I would receive a text from them and call them back to process my refund back into my bank. At this point I was losing my patience and asked to speak to the manager who didn't help much and just apologised and said I would have to wait the recommended 72hours. This was annoying because as a manager he should be able to do more. I am very certain I made the right decision by cancelling this contract because their customer service is horrendous, appalling. They do not put the customer first. They need to improved their refund policy because if it was me owing them money they would have sent the bailiffs to my door two weeks ago. Will never be a Vodafone customer.”

Helpful Report

Posted 9 years ago

“My review echo's that of many others -- in short anyone I spoke to at Vodafone were, at best, incompetent. There were a catalogue of errors which resulted in me losing my number, credit and a lot of time. I was offered very little as a way of an apology and my issue was never fully resolved. More specifically, my original two issues were with my PAYG phone which I bought online from vodafone.co.uk. The phone became faulty within 1 year and around the same time Vodafone deactivated my SIM card without warning meaning I lost my number and credit on the phone. I spoke to an online advisor who confirmed a new SIM card would be sent to me with my lost credit on. This never arrived. They also advised that I should go into a Vodafone store where they would repair my phone on the same day. After travelling to the store, I was advised they do not do in-store repairs nor would they be able to arrange a repair as I did not have a Vodafone number (even though they deactivated it!). I was told to again talk to an on-line advisor. Returning home I spoke to an online advisor who stated that they had made a note of my problem and that I could return to a store and get my phone replaced when I next visit the store. Travelling again to a store I went in, along with a written copy of my online transcripts, asking for my phone to be replaced as promised. I was told this was not possible (even though I had the transcript) but that they could send my phone away for repair (even though I was previously told this was not possible). Although this was arranged, they said they could not send it to a different address other than the actual store I was in (meaning I had to take time from work to collect it; I would have gone to a store closer to work if I had known this) and also said I was not eligible for a temporary phone. Once my phone was returned, I phoned customer services to complain about the process and again state about not receiving my replacement SIM and credit. I was told that it was not possible to get a replacement SIM card with my credit on, and that this was now lost. I asked to speak to someone more senior about this, given I had continually been given incorrect information. I was passed between approximately 8 advisors and continually asked to hold after each question. I was then kept on hold for over 45 minutes before simply being disconnected by the advisor. I wrote directly to the CEO about this issue, including copies of all my transcripts and summary of issues. Someone (not the CEO) responded with a letter asking for information that I had already included and asked me to call them. I wrote back (again to the CEO) to say I refused to call given the issues I had of being on hold/disconnected and I wished for a response via writing (again included the transcripts, etc). This letter was simply ignored. A further letter was sent (again to the CEO) with their response saying that they could not do anything as I was not a Vodafone customer. I've never dealt with a company where the staff are so misinformed, unapologetic and unable to resolve such simple issues. The amount of time that they caused me to waste on this matter meant I would have been better off simply throwing out my faulty phone and forgetting about my SIM and lost credit. I gave Vodafone every chance to resolve this issue, and all I can do now is let people know about my experience and hope they don't experience anything similar.”

Helpful Report

Posted 9 years ago

“I advise all complainants to do so again via the "resolver"site linked for moneysaving expert .com. After shocking customer service and no solution to my problem I complained via Resolver and I had a call back from Vodafone within 4 days, I am 90% sure the issue is resolved. And if you can get out do so. O2 answer the phone within 3 minutes :)”

Helpful Report

Posted 9 years ago

“Dreadful service. Gave me a recycled number which got lots of spam texts and calls for the previous owner. Said they would change it and gave me anew number which I passed to contacts. Nothing happened. They then cancelled that number. Took eight phone calls to sort it out. Two people promised me someone would call me to resolve it but didn't. Wasted loads of my time and hassle.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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