Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor customer service in my life.i can't understand one of the biggest company got very poor quality for the customer service.”

Helpful Report

Posted 8 years ago

“Sales experiences was great - been with Vodafone for nearly 15 years and this upgrade was fine. Happy with the deal etc. I had an issue with the new phone and wanted to exchange it. Delivery became an issue (I work during the week) and so discussed with Vodafone for help. That's when the issues started!!! Long call waiting times Rude staff who are unhelpful Failure to call back as promised I clearly asked to log a formal complaint..... 7 weeks later and I'm still waiting for a response! The call operator was happy to cancel my contract when I said I had no alternative to the week day delivery In the end I contacted DPD the delivery company and arranged my exchange directly with them. Service was great from DPD. I'm still waiting for Vodafone to call me back, resolve my complaint but considering the ludicrous service I received I'm not holding my breath. Absolutely disgusting. Vodafone has gone downhill significantly in recent years which is a shame because I pride myself on company loyalty. Will not be renewing again and have warned all my friends and family away from Vodafone.”

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Posted 8 years ago

“I was in store with my parents while they were upgrading their phones and the person in store upgraded my phone by mistake (as it is under my dads account). This totally left my phone dead. I couldn't make and calls or texts. The didn't seem too fussed about the issue either. All they could say is that it was completely their fault. On top of this they had to go across to another shop to get some change for our refund. Unbelievable customer service. Wouldn't recommend to anyone.”

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Posted 8 years ago

“Just an absolute waste of time. Out of the blue and without consent, they increased my plan charge by £10 and I have now spent over 8 months calling to correct this. Constant empty promises and I've literally spent hours and hours to get through to them so they can correct their mistake. Should've left a LONG time ago.”

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Posted 8 years ago

“I have never had such terrible customer service . This company is not even worth one star .”

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Posted 8 years ago

“Honestly do not know where to start, they crashed my Vodafone app so I couldn't check my allowances, then charged me ridiculous overage, took 4 months to get my app fixed and about 30 live chat sessions that 99% of the time ended up with them cutting me off. Promised refunds that have never arrived, callbacks I have never got, and to top it all off another £80 taken from my account today, despite being told yesterday it would be considerably lower 'this time' due to a refund they were taking off my bill (which surprise surprise they haven't) & (while I'm on the subject this refund was supposedly issues to my bank nearly 4 weeks ago? So how could it have been refunded and taken off the bill but neither actually happened?? Someone's telling more lies...). Constantly making false promises, I want to know if they are even regulated??? Honestly I cannot stress enough how horrific they are, worst company ever, everyone just go to o2 at least they treat there customers right!!!”

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Posted 8 years ago

“Vodafone will lie to you, customer service cant speak English, and when they do they still cant fix any problems. Vodafone director support staff are useless, just more lies. if you complain or use bad words , they start crying , and they threaten to turn your sim off. they told me I had 72 hours before they turn my sim off, but turned my sim off within 2 hours. leaving me with NO phone over xmas. ive been a Vodafone customer since 1999, and had nothing but trouble recently. now with EE and so much better and cheaper !! KEEP AWAY FROM VODAFONE ESPECIALLY IF YOUR PHONE IS IMPORTANT TO YOU.”

Helpful Report

Posted 8 years ago

“Took over a week to receive my phone then had to wait 4 days before my sim card worked. Wouldn't even recommend to my worst enemy”

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Posted 8 years ago

“I found vodaphone very helpful and as usual I got a great deal.very good.well done.”

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Posted 8 years ago

“Diabolical service from Vodafone! My 80 year old mother has been scammed for £40 from her pay as you go phone in 2 weeks. Customer services promise to investigate and call back but never do, their online chat say they are unable to help and just keep referring back to customer service line at 35p a minute. Dare I suggest it's an internal scam?”

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Posted 8 years ago

“Since May they keep charging me 4.99 for skysports app which is for free with red xl bundle. Customer service is full of people who cant sort simple things cant speak English and they keep lying that they will sort everything. For last 3 months they cant set new DD. Since September they didnt reply for my written complaint. I was forced to open a case against them with Services ombudsman. Im hoping that they will help me to cancel my contract with this shocking company. Avoid !!!! Avoid !!!! Avoid !!!! And btw signal is crap. If you are in cooling off period cancel your contract before it will be to late.”

Helpful Report

Posted 8 years ago

“Another 'Vodafone Nightmare'... I had a SIM-only contract for my iPad incl. the 'Eurotraveller' (data @ £3 per day when abroad), came back from a short trip and received an unduly high invoice - the Eurotraveller hadn't been implemented = I incurred extra costs. Made my first - very long - call, was ensured, the error was theirs, all is resolved, 'Back Office' would be in touch within 7 working days with the revised invoice, after that I could cancel my contract. Needless to say, they didn't get back, instead, I received an even higher invoice. Went to Vodafone store, they couldn't help me, but I could make a call from the store (loud, uncomfortable as I had to stand in a corner, nowhere to put paper/pen). Finally, resolved issue; paid what I actually owed by debit card, cancelled my account. All done - so I thought... 2 Months later - I receive a reminder - an even higher amount - although I haven't had their SIM in my iPad for months! AND - I had paid the bill! - 2 months ago! I decided to use the online Chat facility so I would have a written transcript of the conversation. 16.11.15 - 1 hour 48 minutes! If you were to read it, you'd think it's some sort of practical joke - the kind where someone tells you really stupid stuff to test your patience only to secretly film you when you loose it... Unbelievable! 4 different people, each not properly reading what I had written, scripted answers that weren't relevant, left on hold for ages, lousy spelling. But, finally resolved! I had their written assurance of the immediate cancellation, incorrect charges removed from my account and 'Thank you for contacting Vodafone, have a nice day ahead'.... Then, last week, one month later - a lovely Christmas letter surprise - I receive the FINAL NOTICE - with threat to register my account as a bad debt etc! Enough is enough - I've registered my complaint with the Ombudsman and received friendly, professional attention from there. Next, I have to waste more time and money in sending a registered mail to the CEO of Vodafone and try to get some press attention, write as many bad reviews as I can, warn friends, family, colleagues. It really isn't worth going with a company with such poor customer service - there are so many others out there. There can't be any price deal worth the hassle. I wonder how many more reviews of this sort they need before someone at the top realises that their system and management need a serious overhaul?”

Helpful Report

Posted 8 years ago

“Signed up on the 'You get Spotify included' package : 2 months later still no Spotify: rang up about 15 times now: cut off, given bullshit fixes that don't work (turn off your wi fi?!) promised call backs that never happen. I hope they go out of business ....truly awful service”

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Posted 8 years ago

“I would try any other network provider before Vodafone! I have 5 phones on my contract and whenever there is a problem Vodafone will not address the problem,the customer services are disgusting to the point they have an habit of hanging up on you and not calling back! My bills are supposed to be free calls and texts but I am getting charged £3 each for sending a text to my mum who lives on the next street, Avoid at all costs.”

Helpful Report

Posted 8 years ago

“I am absolutely seething with rage at Vodafone right now. I have 2 contracts with them and have been a customer for many years. Just before Christmas last year, we pretty much lost our signal at our home address. I contacted Vodafone multiple times about this but they wouldn't accept that there was a problem and suggested I buy a Sure Signal box at a cost of £100. I was pretty unimpressed and vowed to cancel the contracts as soon as I was able. Other people in our house are on EE and O2 and have no signal problems. So, the first contract is now available to cancel and I duly rang last Sunday to do this and the guy I spoke to was lovely. Told me I was a VIP customer because I'd been with them so long and he would offer me a great deal to stay. I totally fell for it. What an idiot I was. He offered me a fabulous deal including a brand new iphone and a Sure Signal Box free of charge and it would all be delivered on Tuesday. I was very happy and more than satisfied. But, alas, it was not to be. When I didn't get a text notification on Tuesday with the delivery time, I checked online to discover that my order had been cancelled and an email confirmation sent to to confirm this. No email was sent. In fact, Vodafone didn't contact me at all. I got on their online chat, and after about 30 minutes, someone promised to speak to their boss to reinstate the order which had been cancelled due to 'technical' reasons and that I would receive a text later. No text arrived so I got on the online chat for the second time and after a couple of transfers they decided they had to call me. No signal, remember?? I did eventually get them to call me on the landline and they put me on hold and, after driving home for Christmas with Chris Rea for the tenth time, they cut me off. Blood pressure rising, I tried online chat again only to come up against a brick wall. No one could explain the technical issues that led to my order being cancelled and no one knew how to reinstate it. After two and a half hours, I gave up and they told me to try agaian the next day. Then, out of the blue, the very first person I spoke to on online chat text me and told me the phone would be delivered the next day. Between 8 and 6. I waited in. Again. No phone. No Sure Signal Box. No communication from Vodafone and not one sign of an apology to which I am now surely entitled. So, I ventured into the miserable world of online chat with them again. They came up with the same bullsh*t excuses and still couldn't explain what had happened and said it was possible they could reinstate the order but it was going to take 3-5 days to process this before they could start. I can get a new phone from EE or O2 straight away. I really don't need to be treated like this by Vodafone. I am indescribably fed up with this multi-million pound company's complete inability to process an order. I am, of course, going to cancel both my contracts. I have had multiple contracts with Vodafone for over a decade and I will never deal with them again. I can't believe they have treated me this way but reading other reviews makes me realise I am far from alone in this. I'm going to share my experience with Vodafone on every site I can find.”

Helpful Report

Posted 8 years ago

“absolute disgrace, nobody knows what they are doing or talking about, customer service says one thing and stores say another, on the customer services they are like talking to a bunch of dyslexic cats, constantly passing you from one branch to another and then to another until somebody hangs up, they don't record the notes in the the account like the law requires them to, they don't look into any problems you have just say " you owe the money you have to pay" either tho the contract was cancelled before my start date, stay away at all costs if you value your health, money and credit score”

Helpful Report

Posted 8 years ago

“I did send that following e-mail to Voda phone CEO's address (jeroen.hoencamp@vodafone.com) plus complaint department on 7th December and still not having any reply till 9th December till 23:20pm!!!! Good Evening I have moved to Your network three months before from EE after 8 long years with them. Moved due to get an exclusive offer with IPhone 6 that I was looking for. I had a option in day one to secure another contract but I did not take that that time due to my another contract was nearly finishing with EE by 21st November. I rang 191 and took iPhone 6 Plus on 21st November. I received PAK code from EE on 24th November and passed that to upgrade team as requested by mentioning that need to process when I will ring after receiving the hand set that supposed to be delivered by 4th December . Worst thing happened when I rang on 27th November to confirm that I have received the hand set but missing SIM card . Adviser advised me that I will receive that next day. But I did not receive that next day. I rang again and adviser confirmed that someone forgot to despatch the SIM. He re ordered that and I received that on 29th November. When I put the sim inside set that showed NO Service . I also noticed that my main number 07983025137 is showing No Service. Then I rang them again 3 different times but they dropped my call at certain point of time. I made those calls from my number 07983025137. They did not really behaved well with me at all, no one solved my issue. Than I rang from my land line number 01619007975 and spent around 45 mins on 084 number that cost me also but that adviser assured me that my main number will start functioning in 24 hours but the temporary number will be start functioning in 72 hours . My number backed to normal in 24 hours but that number not backed in 72 hours. Just to note adviser mentioned that for without having connection I will be compensated and my complaint been raised . As my wife use my 2nd number(Original EE no-07535653491) and could not contact with my children's , office last couple of days. That causes us big mental distresses. After that conversation I received 2 new SIM card again and I rang again as I did not connected in 72 hours. Adviser did not find any notes in the system after 27th November and asked me again to put one of the two new SIM card that holding the number tel:07470116582. And mentioned it has been raised again and will take 72 hours again . They can't do anything more about that. It was done in 03/12. I have same No Service signal in that above number ended with 6582. Already passed 72 hours. My wife and my family still suffering and mentally effected with this un tolerable issue . I need a proper investigation please in this regard. As my complaint has not been logged after I requested for several times. Please let me know what you have done for me. Thanks for your time all cooperation sim this regards. Kind Regards Md Manjurul Shaheed Mob : 07983025137”

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Posted 8 years ago

“vodafone are crap always messing my bank up so then when i try to pay you keep me on hold for 45 minutes its a joke of a company always charging you extra for nothing its a joke im not happy with this atall”

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Posted 8 years ago

“Shame on you Vodafone. The most awful customer service on the planet.”

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Posted 8 years ago

“Having been with Vodafone for at tleat 12 years I am now on my way out. On 17 Nov I was contacted by sales team to upgrade - so I did - gold iphone 6. Email confirmation showed previous address, although salesman confirmed by current address at point of sale in conversation, and it was the wrong colour phone! Many hours on phone to 191 and phone was delivered to right address - but still wrong phone. More phone calls - right phone ordered and I could send wrong one back with delivery driver. Nothing heard so on 22 Nov called again to be told order cancelled due to fault with their software update but noone thought to give me the courtesy of letting me know. Asked to speak to manager - one would call back in 48 hours. No, want to speak to someone now! Advisor went for a few minutes and repeated the 48 hour bit then thanked me for calling Vodafone and hung up???? 23 Nov asked for bag to send back wrong phone. Promised one in a few days but nothing arrived so rang again on 1 Dec - nothing arrived and I rang again on 4 Dec. One should be with me this coming week. Not holding my breath! It also appears I could not have gold phone anyway - not been available since October. I have also written 3 letters (the last one has been delivered as I sent it sign for mail) and an email to CEO and heard nothing - not even acknowledgement of receipt. I cannot believe the lack of care or courtesy. Moving to O2 who I have heard have far better customer services - experienced it once yesterday when I rang to ask a few questions. AVOID VODAFONE is my advice!”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,003 reviews