Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

“Be warned, once you have joined Vodafone they will make it as hard as possible to leave. even when you are years out of contract they repay your loyalty by issuing PAC codes which are short lived or which simply are not recognised by other providers to delay your leaving as long as possible. My advice is avoid them in the first place”

Helpful Report

Posted 5 years ago

“Worst company for contracts ever!!!!!!!!!!!. Be warned. Once you take a phone. They will make you pay for 2 years with a very faulty unusable phone. I had mine less then 6 weeks. Vodaphone will not repair in shop or anywhere. They just send you on to another person. Round and round. You have been warned !!!!!!.”

Helpful Report

Posted 5 years ago

“Ive been a customer of voadaphone for years ive never had an issue with the service but the way in which they deal with customers is not as id have hope. my phone broke about 3 months ago having called in to see when i could get an early upgrade for free they said about late sep mid oct, which i was happy with so decided to use and old phone for a wjile rather than fix my broken unit. having spoke to two people from vodaphone i have now been given a new date of 21/02/2020 to upgrade. Frustrating as if i have been told that originally i would have had my old one fixed. Having been messed about i shall be running down my contract and moving somewhere more organised as i feel vodaphone has become the joke network.”

Helpful Report

Posted 5 years ago

“Had Vodafone for fibre broadband and a mobile phone. Broadband was very slow, so when contract ran out i was going to move provider, Vodafone came up with we will give you a big discount plus a much better router with faster broadband. Also we will send you a free amazon echo. I have now phoned there customer service around 6 times and been fobbed off with you have to wait 30 days we will send you a code then you have to contact amazon to get them to send it. I called again and again. Answers is ohh it will be with you by tomorrow. Then you have to wait 14 days. So now i told them i am cancelling my contract due to failure of them withholding to there promise. They tell me i cant as gone past 14 day cooling off period. We will see when i cancel direct debit who cant. Absolutely rubbish customer service.”

Helpful Report

Posted 5 years ago

“Rabbit network and customer service .”

Helpful Report

Posted 5 years ago

“Worst company ever. They overcharge much as they can”

Helpful Report

Posted 5 years ago

“Absolutely clueless costumer service advicers even do sales department, next due for upgrade im totally leaving this provider i have 4 accounts with vodafone my name is jerrymue angon mobile number 07384653970/07717723284 and another 2 account ive been with them for long years but i think its time leaving them they are absolutely useless better stay away with this provider everything is poor specially their service”

Helpful Report

Posted 5 years ago

“Disgusted with Vodafone. Firstly they take my payments as and whenever they want and not on the requested date, once they took three payments in one month! Also when I’ve cancelled my contract they haven’t actually cancelled it and were even cheeky enough to send me a message saying, we are sorry to see you go here’s the deals you could’ve had,so I didn’t think I’d need to ring again to cancel AGAIN. so I now owe them £80 even though after your contract ends they’re supposed to change you to a sim only deal even if you don’t cancel. The amount of problems I’ve had is ridiculous and they won’t even offer me any sort of discount if I wanted to upgrade! So much for loyalty.”

Helpful Report

Posted 5 years ago

“Honestly i think they should loose their licence. I went in store to find out about a watch as i wanted to get it for my daughter as it was her birthday in a couple of days. Women in store was very convincing she was doing everything to get her commision..... now im a 57 year old bloke im not good with thechnology so i asked numerous of times if the watch will be ready to collect on wednesday ( orderd it on sunday) the women was assuring me that i will definately get it for wednesday as deliveries only take 1-2 working days so on wednesday ill still have time to pack it up. I cant count how many times i asked her are you 100% sure that it will be ready to collect for wednesday she was like yes definately so i signed all the paperwork. I contacted then tuesday to find out what time i can collect it and i was advised 48 hours which i was in a complete shock so we started arguing about it very unprofesional customer service agent! So i asked him to provide me with their licence number so i can contact their regulator ofcom which i was denied this information which im fully entitled to know it as their consumer. All day i spent wednesday trying to contact them i had numerous phone calls dropped as they were just ending it, chats were loosing connection all of a sudden and when i try to ring the store it goes to voicemail. I cant visit the store myself as im working away so i authorised my wife to collect it and they wont speak to her at all. Well what can i say worst company ever once you sign your life away with them they treat you like shot id avoid it at all costs. Im just waiting for their regulator to get back to me as i did file a formal complaint with them as well.”

Helpful Report

Posted 5 years ago

“Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away. Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally. At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again. Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow. This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service. The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint. To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37. No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.”

Helpful Report

Posted 5 years ago

“Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away. Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally. At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again. Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow. This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service. The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint. To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37. No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.”

Helpful Report

Posted 5 years ago

“Problem with understanding last months bill-spoke with Kieron-excellent service Hope he gets this feedback!”

Helpful Report

Posted 5 years ago

“Worst network ever. I was on three mobile for the last 8 years and never had a problem. recently I joined Vodafone spending more money hoping for a quality service and regret it. I have both a business and a personal line, when on business calls the calls cut out so many times, and when at home using my personal phone I cant even make calls. keep getting told there is maintenance in the area and it will be fixed in a day or two, I wait and no difference. Save your self from the worst network ever.”

Helpful Report

Posted 5 years ago

“Vodafone sells false and misleading information. Cheating. And treating customers like a piece o shi.... STAY AWAY if you can. I am absolutely disgusted with the service I received.”

Helpful Report

Posted 5 years ago

“I work for a charity and we have a Vodafone contract on the main phone. The manager has gone on holiday and left me the phone. The phone has stopped recognising the sim and will not work. My own phone is on a different network so I cant swap sims/phone. I went to a Vodafone shop, looking for help and they refused to do anything saying manager needs to come in as it's registered to him. I said they should have his contact details, why not just speak to him. They refused. I asked them to just check if its the phone or sim. They refused. They said to phone customer services on 191. How the heck can I do that when the phone won't work. Utter garbage. Now I'm left with a dead device and no way of people to contact us. The people in the shop just stare like zombies into the screen, they don't care and only want to sell gullible people overpriced contract phones”

Helpful Report

Posted 5 years ago

“Should have read the reviews before joining vodafone broadband... 4 days without internet. Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off. Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t. Also they have immediately over charged me by £19.50.. they’re good at that. So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone. As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!”

Helpful Report

Posted 5 years ago

“Customer Service promises to rectify mistakes on overcharging a bill everytime and ignore it straight away afterwards unless keep going back to them at least 2 to 3 times. A pain to deal with...”

Helpful Report

Posted 5 years ago

“No wonder the rating is so poor! Checked my bill to see had a charge on there which wasn't told about then rang in to question and got spoken to like I was some sort of idiot.. When challenged didn't accept anything I said... When raised and asked to speak to manager hung up! Wait... So after called again around 9.15 got to someone in a India or something and the guy no offense didn't have a clue what days it was never mind handle this issue. Anyways giving him the benefit re explained everything few times finally go through to him... But guess what told me am going to transfer me as billing will help me. 20mins waiting to be told this department is closed at 9pm! What a complete joke!!! I wish I could add audio recording... Shocking”

Helpful Report

Posted 5 years ago

“Abysmal to say the least!!! Got the S9 from them only a year ago, and am today considering spending £300 to buy out of a contract what can only be described as a nonsense in terms of customer service, commitment to customer loyalty and general all round performance. The one star is too kind in my opinion, as it ought to have a zero rating. They are great if you want to do all the work yourself and not involve them, but other than this it would probably be better to get two bean tins and some string!! Never again”

Helpful Report

Posted 5 years ago

“AVOID at all costs!!! Vodafone is the worst internet broadband provider in the UK. Go with Virgin. The internet doesn't work properly, it's sometimes down for a few hours or a whole day. Very difficult if you work from home. They will also put extra data on your mobile phone and charge you for it without your permission. The customer service is not helpful at all, they will just promise an engineer to check everything but the engineer never turned up. I never ever complain but this has caused me so much stress as I work from home. I don't want anyone else to make the same mistake and to go through the same.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vodafone Reviews