Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If all goes well (ie you get a phone, pay your bills) then its good. If you need to contact Customer Service, Complain, try to pay on the website, then it's as bad as bad can be. I have sent recorded delivery letters of complaint to the CEO and after 7 weeks have not even received the courtesy of reply. EVERY phone call is a wait of AT LEAST 30 mins. There are no ways to email Vodafone. Payments on the website does not work. It took two months to re-connect my son's phone after it was cut off without warning when the account was in CREDIT. WebChat can sometimes work but often the website states "We do not have enough Customer Service Reps for Webchat" NOTE that OFCOM stats suggest that Vodafone has MORE complaints than any other Mobile provider. Be warned .”

Helpful Report

Posted 9 years ago

“Absolute rubbish valued customer , more like the network should be called VodaCon not Vodaphone , they rip you off compared to deals elsewear and also say an order is cancelled when its not ,,,,, AVOID THEM”

Helpful Report

Posted 9 years ago

“DO NOT use Vodafone. After 17 yrs with no probs I have had an ongoing issue since upgrading 2 me phone to my account. Call centres are useless and I am sure purposely disconnect when they get bored. Customer complaints, UK based are nicer but seems ineffectual . Will end contracts asap and would never sign with them again. Be warned!!”

Helpful Report

Posted 9 years ago

“'Don't worry' 'Please rest assured' These are all their customer services reps can say. I've been trying to cancel a contract for THREE weeks now- requested a cancellation on day 5. Still waiting for a returns bag. Now being threatened as I have apparently not paid a bill (despite having a direct debit set up). Unable to return a phone I bought online but collected in store in the same store. Spending an hour every day on hold for an advisor is just appalling. DO NOT JOIN VODAFONE”

Helpful Report

Posted 9 years ago

“I tried to port my number, that I have had for fifteen years, from my existing contract to a new Vodafone contract and new phone supplied by my employer. I initially went into their shop and a staff member inputted all the details into his laptop and assured me it would take a few days. When it didn't happen I went back into the shop and spoke to another member of staff who assured me that it was not possible to transfer a number from Vodafone contract to a different Vodaphone contract. She explained the number I wanted to keep had to be transferred to Pay as you go. That couldn't be done in store of course. She assured me that everyone should know that and the 191 staff could swap it over in a couple of days. I rang the 191 number and asked for it to be swapped to pay as you go. I was told this would take 30 days, so set the ball in motion. The next day my partner rang them to upgrade her phone to an IPhone 6s and order an IPhone 5s for her son, the staff said that having spoken to a manager my phone could be put onto pay as you go in a couple of days. When that didn't happen I rang 191 again, always busy never anyone available and regularly placed on hold. I spoke to many different people, the porting team, the pay as you go team and the cancellation team or would have if I hadn't been cut off. Clearly the problem was beyond the intelligence of 90% of Vodafones staff, many of whom were difficult to hear and for whom English was obviously not their first language. All that aside, every one of them to whom I explained the problem, stated that they would have to transfer me to another department and then placed me on hold. I spent over two hours on hold, was cut off and just simply gave up on another occasion. I spoke to call centre staff and supervisors all of whom clearly had no idea what they were doing or how to resolve my problem, but were determined not to admit as much, instead they transferred my call and no doubt breathed a sigh of relief. I then emailed the porting team with all the necessary details, they emailed back to say the number I wanted to keep was not active? Well Vodafone, this might be a radical approach but why not do whatever is necessary to make it active, transfer the number as requested and email me to tell me what you have done and when the problem will be resolved? I don't know how much Vodafone pay their call centre staff but most of them are grossly overpaid. Eventually I spoke to an Irish lad who explained that the number cannot be converted to pay as you go without waiting 30 days and my number had been deactivated! He would have to have it reactivated and then I would have to wait 30 days. This wasn't ideal but at least I could believe him and trusted him to get the simple task completed. My girlfriends phone didn't arrive as promised as it was out of stock, but no one rang to tell her, whats more it hadn't been ordered! In summary Vodafone have to seriously review their customer services, the majority of staff are hopeless, disinterested, dishonest and doing massive reputational damage to the company. My problem is still not resolved a month down the line, but at least I now have some hope that it will be.”

Helpful Report

Posted 9 years ago

“Very poor service, I cancelled my contract they sent me a pac code, 2 hours later I received a message saying thank you for staying with vodafone and listing all my new benefits. I spent 20 mins on hold trying to get in contact with them and again the next day a 50 minute call spent mostly on hold, finally I get it sorted out only to have the same happen the next day! Ridiculous. Additionally I have received an email from them saying thank you for sending in my handset and they will let me know if they can fix it. I never sent in any handset, my handset was bought privately and nothing to do with vodafone and its in perfect working order. They don't know their heads from their arses.”

Helpful Report

Posted 9 years ago

“I’ve never been treated so poorly by any big companies like I have with Vodafone. I damaged my phone 3 months ago, so I followed the correct procedure and called Vodafone to report this issue. After a few weeks I noticed it was really difficult for me to get to a local Vodafone store. What am I suppose to do? Call in sick at work? No! So I called in to speak to someone who advised me that they would do everything they can to send a blue label so that I can send my phone of repairs and that they will personally make sure everything goes through. Every day for 2 weeks I came home to see that there was no label been sent to my house? In frustration to this I called Vodafone to raise the fact someone’s made me a FALSE (PROMISE NUMBER 1) promise to me and got away with it. I then rang Vodafone to query this and they said they don’t know anything about it and that they will listen to telephone recording and get back to me after investigating this issue and let me know in 3-5 working days and tell me why I was made a false promise, the lady I spoke to was very nice and she said that she will personally look into this and get back to me 3-5 working days to let me know what the out come is (PROMISE NUMBER 2). I allowed 2-3 weeks more to pass by with out hearing anything from Vodafone. So I called again today, firstly the department I was put through to had problems with theirs systems and told me they are going to transfer me to another department, got through to the billing team who directed me to customer service who put me in touch with the insurance team and they said that it is a Vodafone issue and they cut the call on me, I’ve waited an hour and a half to be cut of by someone I shouldn’t have been transfer to. I then called again to speak to some (BACK TO SQUARE ONE). Eventually I got through to some one and I explained my issue to him and was really nice in a sense that he re-assured me that Vodafone is on my side and here to help and that I’m in safe hands. The out come of my situation was that I was advised to go to a local Vodafone store and get a replacement phone and that it was all arranged for me (PROMISE NUMBER 3). So I took time of work and managed to my local Vodafone store thinking my problem after 3 months and 3 false promises later will finally be resolved, instead I’ve gone to the store where they advise that they do not have the authority to give me a new phone and that I would need to call customer service my self. The fact that the store inside Westfield’s does not have signal I was advised that I will need to go outside a Vodafone store and contact Vodafone AGAIN to speak to someone on the phone who can help. At this point I’m 3 months into this problem, and I have 3 false promises, not to mention the inconvenience of being sent to a store who couldn’t help and this is all because of a lady I spoke to 3 months ago who couldn’t be bothered to do her job and send me a label. I’ve been palmed of, lied to and bullied into going to a store and for what? To be sent home without a resolution. I came home in frustration and decided I’m not going to let Vodafone bully me and ignore me so I called again 45 mins later I eventually got through and told the adviser that this is serious problem so he transferred to me to a manager who I spent a long time going though in detail what my problem was and he said that I would have to wait another week or so before I can get anywhere near a replacement phone and gave me no re-assurance, no mention of compensation for the loss of being to use my phone for 3 months all because a label wasn’t sent to me like it was promised INSTEAD I WAS LEFT ON HOLD AFTER BEING ON THE PHONE FOR 2 AND HALF HOURS AND THEN THE PHONE CUT!. I’ve lost 3 months worth of usage with this phone and cant get that back. Is this what you call customer service? Is this how a customer should be treated? Why could Vodafone not resolve my problem 3 months ago? Simple because they like over powering customers and bullying them in accepting the crap end of the deal that suits them. I will go as far as I can go to name and shame Vodafone for giving me such a hard time and still with no resolution. I pay every month for my line rental and I pay every month for insurance. HELP!”

Helpful Report

Posted 9 years ago

“After 2and half hours on the phone, passed round loads of different departments. Eventually told no one wanted to take the call. I was promised a I phone -delivery arranged and date agreed, now found out (myself) the phone is out of stock. Vodafone are very good at saying they are sorry but it really doesn't mean anything to them. DO NOT GO TO VODAFONE!!!! Wouldn't really give them even 1star”

Helpful Report

Posted 9 years ago

“I am absolutely disgusted with how long i have been on hold tonight. 2 hours later and still no getting through. Also awaiting a refund from them since August which still hasnt been resolved. I am fuming with the whole company and especially the poor service from the customer service's!!!!!!”

Helpful Report

Posted 9 years ago

“Currently on hold and have been for the last 47 minutes.... listening to the same cack over and over again, having been passed to 4 different departments. What should be a relatively easy query to sort out has now turned into a extremely difficult situation...in that I am about to COMBUST...! For the sake of my mental health well being...never again!!!”

Helpful Report

Posted 9 years ago

“Worst provider ever- my partner is being driven insane by this company. They take random amounts of money out each month- from £45 to £185 and back again. You ring for an answer and they waffle on about services you don't have and international companies you haven't called! They pass you around and around in circles repeating the same mantra and then when they can't give you an answer they put you on hold and cut you off!! We're now fighting to get over £200 back and no joy- on the way to the ombudsman. This is a company full of crooks who steal money right out of your account- I'd rather not have a mobile at all than use Vodafone!”

Helpful Report

Posted 9 years ago

“Am surprise a company is still allowed to operate under such horrible customer service. Vodaphone is even overcharging for calls now. I was charged £23.00 for a £3.00 call. Were is trading standards when you need them. I wish everyone would do what am about to do. Stop paying monthly payments so I can get my money back. Am owned over £70.00, two months now Cn't get my money back.”

Helpful Report

Posted 9 years ago

“Can never get through to them on the phone, always get pre recorded woman saying enter your phone number or asking you to press 1 or 2 for PAYG or contract, when you press 2 she says " sorry i didn't get that" 3 times n then cuts you off, this has to be the worst telephone service ever, so bloody frustrating!!!!”

Helpful Report

Posted 9 years ago

“having spent a good half an hour listening to the same 2 songs on loop when trying to enquire as to why i had been inexplicably over charged for my monthly bill, i decided to trapes down to my high street vf store. i tried to explain my problem with the bill and that the help line was a nightmare. The response i recieved was "dunno bout that mate,we cant really sort that kinda thing in the branch. ya better off goin back home and phoning 191 again.... i got home and spent a further 35 mins on hold then finally gave up. a real bang your head against the wall moment. UTTERLY DIRE SERVICE THAT BEGS BELIEF!!!!!!”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“I have just tried to contact vodafones customer service helpline over the fact I have been way over charged for my bill and I was on the phone over 48 minutes on hold, which is terrible customer service, also listening to the same 2 bloody songs for 48 minutes is just draining, if they aren't willing to speak to their loyal customers I will be happily leaving once my contract is up ????”

Helpful Report

Posted 9 years ago

“Dreadful, dreadful, dreadful! - staff don't tell you about friends and family discounts worth 20% if you work for NHS or other big companies. - items on display in the shops are routinely unavailable and staff have no idea when they're coming in. - manager in my local branch (Epsom) hides in the back office "on his lunch break" at peak times, leaving staff to handle queues of angry customers (and turn them away if they need something "only the manager is authorised to do").”

Helpful Report

Posted 9 years ago

“Worse mobile phone company i have ever dealt with avoid avoid avoid they tell you nothing but lie after lie and deny they ever said things to you , when you ask to get a copy of the call that's meant to be recorded they can't find it how convenient”

Helpful Report

Posted 9 years ago

“zero customer protection.pick pocketed in becarlona. Bills reached £800+ where they then barred the phone for calls to Senegal. Apparently I was liable for calls they knew I did not make as they have never featured before on my bill nor have I ever gone over my bill of £54 in the 3 years I have been a customer! Very very disappointed. Unable to replace the iPhone 6 that was stolen and now have a Nokia (£40 phone) on the same monthly chargé. Thanks Vodafone!”

Helpful Report

Posted 9 years ago

“I ordered 2 sim cards on the 16th and it is the 23rd now. 1 has not arrived. the 1 that has arrived has ZERO coverage. every time you switch phone on it says NO NETWORK COVERAGE so cant even make a call never mind text data, etc... so called Vodafone after 2 days thinking it would sort itself out while numbers etc were being transferred by PAC code. over the next 4 days I have called, chatted and emailed Vodafone only to be told after waiting upto 1hr 20 mins (min 40 mins each time) that there is an emergency their end and they cut the call. I have used online chat and told them the issue and mid conversation the chat cuts off also my calls cut off when I get through to the department on phone. it seems like they don't know how to fix so they either say hold on I pass you through to a team and I find myself back in the que listening to the automated options I just spent 40 mins going through already or when the person picks up they cut the call. I have counted .. wait for it.. an unbelievable 22 calls to Vodafone where my call has never made it to the end., it always cuts off. well yesterday finally I have had enough and still in my 14 day get out clause I called to cancel both. guess what.. the call cut off but straight after I got an email to say they had disconnected the number! this meant that any pac code to keep my number could not be received by text to the phone as they disconnected the number! I called for THREE hours last night and spoke to 5 advisers who each cut me off or dropped my call. this morning before the rush I was up at 5 on chat.. no joy getting an adviser and 7.30 - 10.15 I was on a call being passed once again pillar to post to get hold of the PAC code. I did not get it. so the number I have had for 22 years is somewhere out there in the world for anyone to get thanks to Vodafone and their shoddy service. when I called to tell them to cancel the contracts they said I had 35 days to use the pac code. when I use the pac the service with them would disconnect. instead they immediately disconnected me leaving me without communications and causing considerable damage to my company as I couldn't take bookings or field customer calls etc.. that aside the time and anxiety this has caused is immeasurable. the only number I could get through on is a chargeable number that has now cost me £80.60 in calls. thanks a bunch Vodafone. get this. in my desperation I even went in store but the woman laughed and said I would have to call them once again. extreeeeemly frustrating being left on hold and told all sorts of stories being told you are being transferred to another department and doing security questions over and over and all for what? last night I was so stressed with it I couldn't sleep and all day today I have been on the phone sorting this. it is now finally sorted buut has taken a further 2 hours of my time. I am exceedingly stressed and as for the other sim card?,... you guessed it it never arrived but guess what.. they charged me £25 for a months use of it and now I have to call again to get a refund... DO NOT EVEN CONSIDER VODAFONE. COVERAGE IS POOR AND SERVICE IS EVEN WORSE. good luck trying to get hold of anyone. one interesting point though. online there is a chat service. when you select that you want to leave it says "sorry you are leaving and goodbye" but there is no one to help on chat due to high demand... if you click that you are a new customer or have a bill query .. hay presto! you get through!!! this company is a joke... and then some. im actually getting trading standards onto them and it became such a fiasco calling and getting cut off over and over with no call back that I started recording the calls. im so infuriated and stressed out with Vodafone that I am going to put on YouTube later for all to hear. the last guy I talked to actually laughed down the phone at my predicament and then ... dropped my call after I had waited 42 mins to get through.”

Helpful Report

Posted 9 years ago

Vodafone is rated 1.2 based on 2,003 reviews