Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How could someone be please and satisfied with Vodafone? Absolute robbing criminals and the most dishonest company ever on the mobile market.... What most frustrates me is the way they try and will do all little tricks to successfully manipulate you (if you ever fall in their bollocks) You USED to be great company, shame on you I have no patience to see you bankrupted with no customers left behind......you need a big,massive fresh start..... if anyone needs to contact me , do feel free to do it on : yeremis@gmail.com and this comes from me, Vodafone customer for more than 8 years......”

Helpful Report

Posted 5 years ago

“Today I contacted Vodafone with regards to increasing my data tariff for my mobile. I got through to a very friendly cheerful guy called Dan who was based in the Newcastle contact centre. He made it really easy going through security and was very friendly. His rapport building with me through the call was brilliant! He was very talkative and just made the call flow really well. He looked at the offers and advised me for being a loyal customer he could give me 5gb if data for no extra cost which is always great to hear. Again I would like Vodafone to pass my feedback on to Dan as he did an amazing job and is a real asset to the Newcastle customer service contact centre. I work myself in a contact centre as part of a managment team and I just think he deserves the recognition! Very happy customer. :) Kind Regards Miss Kimberley Russon.”

Helpful Report

Posted 5 years ago

“I have been with Vodafone Broadband for 7 months. Up until last month everything was fine. My guaranteed minimum speed was 38mbs, which i was getting. Then my speeds dropped to between 1-9mbs over WiFi and between 10-20mbs over ethernet connection. I contacted Vodafone to complain and was told to do all sorts of pointless checks. I was asked to change the WiFi channel. I was asked to split the SSID into two signals, 2.4ghz and 5ghz. absolutely no difference was made. I was then moved to Tech Team 2. The asked me to send three screen shots per day (morning, Afternoon, and Evening) of my laptop in safe mode connected via ethernet to the router and all WiFi turned off. I done this for three days and heard nothing back from them. I contacted them again and they said that my ticket was closed and that I had to start the process over again to which I did. After three days I received a text message saying that Vodafone couldn't provide me with the speeds that they promised and that they would deduct 15% from my bill for the remainder of the contract. I called them and told them as they were unable to provide me with the speeds that I signed up for then I wanted to cancel my contract with them. They said I had to pay a cancellation fee to which I refused as they were in breach of contract, and I was told that I they wouldn't put me through to the cancellation team as I wouldn't pay the fee. I asked if I agreed to pay the fee would they put me through and they said yes. I find this absolutely amazing that you can't even talk to the cancellation team. I have contacted the Ombudsman and am currently going through the complaints procedure with them. Avoid Vodafone Broadband at all costs. They may be cheap, but you get what you pay for.”

Helpful Report

Posted 5 years ago

“after Vodaphone ripping me off for over £200 because they decided to change my contract to suit themselves without informing me keep well clear peeps and feel free to pass on will be glad when my contract finishes after having for about 20 yrs loyalty you cant even spell it”

Helpful Report

Posted 5 years ago

“I had a contract with Vodaphone that expired and while I was considering my options my mobile was stolen. I rang Vodaphone to inform them of the theft and told them I was cancelling my direct debit as my contract was up. Ok or so I thought. Three months later I got a letter from a debt agency stating that my debt had been passed to them from Vodaphone and that I owed money. I explained what had happened and then contacted Vodaphone again. I'm still waiting for a resolution but will be contacting Vodaphone again today to TRY and speak to a manager.”

Helpful Report

Posted 5 years ago

“Just a quick note to say how very helpful Iqbal was when we visited Kings Heath branch to upgrade on 8/12/18. Thanks Iqbal”

Helpful Report

Posted 5 years ago

“Vile company. I simply provided some feedback after being disappointed when trying to upgrade. Long story short (my lengthy rant review is on trust pilot) they set up two bill monthly accounts on a totally separate account under my name without my knowledge, consent and without me signing anything. I knew nothing of this until I got a debt letter and I was told my account was fine and to ignore the letter. I made them tell me exactly why I was getting these letters after the second one came along for £475. A gent from the directors office, Ned, called after I complained and told me I didn’t owe anything, it was an error and the debt recalled, cancelled and the account closed. He told me to ignore correspondence and he would put a note on the system. That was February 2018. Come August I was getting letters again, I can’t get through as all numbers seem not to work, customer service don’t listen or don’t seem to understand what I’m saying, the specialist team say uhm more than anything else and repetitively repeat there’s not resolution until you hang up. And I’m now being chased for £1,238.20 for 2 contracts I never asked for, never consented to, never signed anything for, do not have paper work for, never received a bill for and that I have never seen. And no one st Vodafone can seem to rectify this. I’m now off to the ombudsman, Warchdog and a lawyer. Do yourself a favour avoid this bunch of fraudulently deceptive cowboys and their awful customer service. I’ve been a customer for 20 years and every time I’ve had a problem beyond simple queries the service is atrocious. I’ll be leaving them for good once this is sorted and advise you all to steer extremely clear.”

Helpful Report

Posted 5 years ago

“It took 45 minutes today for Vodafone to explain more extra costs on my business account. They charged me £60 for using too much data on a dongle but how would i know? i asked for a refund and no the guy wanted to offer me some free data package so i paid the £28 to end the contract early. Communication company that does not communicate. I have been with Vodafone from the start and they have no loyalty. They couldn't find my accounts and charged me £1 for cancelling a contract a day early. What a load of rubbish. Regards Sean Steer”

Helpful Report

Posted 5 years ago

“Been with Vodafone for years my monthly account for phones is £112, couple of years ago I took out broadband with them on 18 mtg contract after couple of months price went up so after the 18 months I give 30 days cancellation notice, I was given a disconnection date, I paid my last direct debit then stopped it. On the 1st of December I received a letter off a debt company on behalf of Vodafone saying I owed £17, I phone vodafone to ask why I'd received the letter when my phone and broadband was paid by direct debit. Vodafone answer was I owed them £7 as I wasn't disconnected on the date I should have been and the £17 was because of a late payment, I explained that I'd not had any notification or contact from them to let me know I owed them £7, their reply nothing they could do now it gone to debt company, and they was sorry they had not contacted me,it's strange that I'm still paying them my £112 for phone yet the company as now ruined my excellent credit rating,I'm one angry customer who wants out of his phone contract now with them.”

Helpful Report

Posted 5 years ago

“basically they lie about speeds. then make it worse by having the nicest people on customer service who know absolutely nothing about what they do, its all off a script. its just a merry go round. even when i rang to let them know i was leaving i , i was shunted around four people. each time going through security. long wait times , garbage speeds 10 calls ,engineer visit all in 20 days and not sorted . so im off .”

Helpful Report

Posted 5 years ago

“Honestly the worst customer service I have ever experienced. Can't even begin to write out all of the issues as there are so many and they actually would seem unbelievable to read. Not one attempt to fix my issues either, they actually just disconnect from the chat when it comes to that. Truly think the company is a con artist Will be cancelling my contract, which I'm advised can only be done on Christmas Day as this has to be done exactly 30 days before contract expiry. Brilliant”

Helpful Report

Posted 5 years ago

“My issues with Vodafone are too numerous to mention here and I would get repetitive strain injury from the amount of negative feedback I could write. Let’s just say that 2 tin cans and a piece of string would be better than Vodafone.”

Helpful Report

Posted 5 years ago

“FIRSTLY their Data allowance EATS data as soon as I USE BBC iPlayer, totally EATS it that bad I had to USE my BIG iPad to top up for my value bundle to renew in 2days TIME! I had 12GB of Data 3days AGO and use my mobile to email and text Phone Facebook and eBay constantly as soon as I use the BBC iPlayer it eats Data like no one's business boooohooo!!!! I was happy as until tonight's episode of Data eating!”

Helpful Report

Posted 5 years ago

“Never ever going with Vodafone again. After telling them I did not want my bill payment changed to the 21st, they took a bill payment on the 7th of November and are now expecting me to pay again on the 21st because their agent decided to change it without my consent. We then phoned up as we do not get paid till the eighth, they said they can change it to that date and they will credit us the balance for one months bill as we were basically paying three bills (for a 30 day contract) in the space of a month. Apparently the agent did not do this, he just gave us an exempt for the fee for a late payment, but this meant that my credit score is affected (not the first time because of this!) and that my phone services would cease until I paid the bill that their staff decided to randomly give me. Considering my partner works full time and I’m three weeks off of giving birth, I need my phone contract to call people. I am disgusted Vodafone can treat their customers this way and will be taking this up with trading standards and a lawyer. My credit score was perfect before I joined Vodafone. Now it’s in ruins because they have done this to me numerous times since I took out two contracts. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Very bad Customer service, bad phone signal, Don’t trust this company, I did Internet contract and it was nightmare, first month charged me 25£, second month charged me 100£, called them many times not results went to Oxford ST branch no result and tried to fool me, asked about my Race to determine in what method they will solve the matter”

Helpful Report

Posted 6 years ago

“Needed a pay as you go sim for an overseas visitor so ordered one online, preloaded with £20 and received a confirmation including order number. Sim never arrived and so contacted customer services who advise THAT THEY DO NOT KEEP A RECORD OF PAY AS YOU GO SIMS DISPATCHED, so I should order another! If I want a refund for the first, I have to obtain a statement showing payment from my bank and take that personally to a Vodafone store to negotiate a refund. I can imagine that will not go smoothly. So now I have to get another sim card, spend another £20 and make time to take a trip to a Vodafone store - none local to me - to try to get a refund. What a load of baloney.”

Helpful Report

Posted 6 years ago

“AVOID at all costs!!! Please, please do not use Vodaphone. We have a business which used their sim card for an internet router. Vodaphone deliberately moved the refresh date for the data twice in the last year, the first time without our knowledge or confirmation (we fought this charge and was offered a discount and won) and the second time at the most disadvantageous time for us a business but to a date which would net Vodaphone the maximum amount of extra money (just received a bill for over £700.00). Be aware they do NOT cap their data usage (no matter how many times we asked) and our Vodaphone sim card serial number would not work with their online registration system so we had to install our own software to monitor it but due to them changing the refresh dates we could not tell what we were using accurately enough to monitor it. Their customer service is atrocious with one representative saying they will phone back or email and it never happening and then when we call again, the notes from our previous conversation mysteriously disappear so we have to start again. Thank you for reading this review.”

Helpful Report

Posted 6 years ago

“cannot log into my online account. been overcharged over the past 18 months (did not apply discount as well as charging twice for a service!!). speak to operators who are very polite but have no clue of what you are saying and even less of a clue of what you want. 'escalate' complaints and talking to 'supervisors' these promise to ring back. no one ever does.the list of problems is literally endless!!! i have no idea how they can still operate. shameful and unacceptable are understatements”

Helpful Report

Posted 6 years ago

“This has been so far the most terrible customer experience I have ever had. In essence, this is a very bureaucratic organisation with a plethora of incompetent people working there. I went to one of their stores to find out more about the home broadband deals and ended up signing the contract. In the process, there was a technical issue and a guy spent about half an hour trying to get someone in the support office by phone to fix it. After several futile attempts, he just used a different PC station. It was not until the signing of the contract that he told me I would need to purchase their router separately. But the worst thing he did is that he indicated a more expensive broadband package and it was not until I received the contract by post that I saw the mistake. And all the nightmare started...I went back to their store hoping that it would be fixed easily but they told me that I need to cancel my contract BY PHONE and to sign a new one which also meant a LATER broadband activation date. I called and I literally talked to a robot first telling it the purpose of my call. After that, they put me on hold and offered a callback when somebody got free. When I finally got a human talking to me, I had to answer all these numerous security questions like my PIN, sort code, postcode, ect. And then I was transferred to several more agents and they also asked me the same security questions. After they made several call transfers, I could not help thinking if it is ever possible for me to get someone who can cancel the contract. Rather than that, one of these call center agents started canceling my MOBILE broadband and I was lucky to notice that. Why do you ever ask all this info like the order number and account number then? Weeks later I realized I had not been refunded for the router (on the day of signing the second contract, they no longer required that you buy their router due to some changes in pricing policies). I got in touch with them via online chat and after this tedious procedure of security checks and an explanation of my situation, the connection was lost on their end and no one got in touch with me after that although the message was saying that the agent would reestablish the connection. After 30 minutes of waiting I started another chat and guess what, there was a different agent who started asking those security questions again. He issued a refund...and CANCELLED MY CONTRACT! How could it ever be possible? I have not requested any cancellation and this can be easily proved if the online correspondence is to be retrieved. I also felt ignored because they did not inform me they did it. This seems to be very unprofessional at the very least. It came as a shock on the activation day when NO ONE SHOWED UP to set up the service and I just wasted my day waiting for an engineer. I got in touch with them online again and a guy just told me that they canceled it. He suggested that I give them a call to investigate the issue. You must be kidding me. Why should I do it? To sign the THIRD contract while you can't even manage two? To answer all these annoying security questions just to be redirected to somebody else? To wait another month for the activation day to come and hope that it will not be canceled? I just wasted a whole month whereas I could have got it somewhere else far quicker and without any problems caused by careless people. This organisation is a joke. Stay away from it as far as you can. If a "dedicated staff member" is reading this review, I can already predict that they will write something like "We are very sorry to hear this. Please email or call us to discuss the situation". No way I am doing this. I just don't believe that this organisation is capable of solving problems in a fast and efficient way. I better seek an alternative service provider.”

Helpful Report

Posted 6 years ago

“Vodaphone contact existing customers and scam them into contracts that they have not asked for. Do not enter a contract with this company over the phone. They are quite simply scammers. Customer service and complaints department awful.”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,003 reviews