Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and store service also . Had my kitchen units delivered no problems everything came out well packaged and the delivery guys are very nice and polite . Well done wickes we always use the wickes for all our diy items . Will upload when my kitchen is completed .”

Helpful Report

Posted 5 years ago

“Really awful service and installation. Once you're sold the kitchen, no one is interested. We've opted for the installation service and it has turned out to be our worse nightmare. The sink leaks, a cupboard top has cracked and broken, the front of the sink unit has fallen off, none of the units are level, the gas range cooker is lower at the front than the back, we have no work tops and are left with huge gaps at the bottoms of our cupboards. Spent hours trying to get customer installation services to sort problems and get a fitter to come and actually finish the kitchen but no one sorts anything, no one rings back. Really is so stressful and upsetting that we can be treated so badly. Going to trading standards and furniture Ombudsman now. Funny how wicks can send us information about our first payment for our finished kitchen though??🤔”

Helpful Report

Posted 5 years ago

“I assume the kitchen sales people are on commission. Once you have paid your deposit it is impossible to contact them, despite several unanswered emails, unanswered phone calls and live chat to customer services promising they will ask Wickes (Epsom) to make contact. Nothing!”

Helpful Report

Posted 5 years ago

“We ordered two tall louvre doors yesterday to be delivered today (Saturday). We were told they would be delivered between 7 and 12am and they arrived at 10.30. Well packaged in good condition. We would recommend Wickes and it's customer service.”

Helpful Report

Posted 5 years ago

“Delivery did not arrive after waiting in all day. I did not even receive a text or courtesy call to say what the issue was. Really disgusted and will not order from them again.”

Helpful Report

Posted 5 years ago

“Ok, it's Wickes. Not Harrods. Even so, I expected some kind of customer service. There was no apology or even acknowledgement of inconvenience after numerous cancelled deliveries. I'm surprised they're happy being so incompetent when there are plenty of competitors who will now get my custom.”

Helpful Report

Posted 5 years ago

“I've wasted 2 whole days waiting in for deliveries from the Hanger Lane store. There's been virtually no communication, and I had to phone them today when my order hadn't arrived by midday. No hint of an apology, just a suggestion that I re-schedule everything for yet another day in the hope that they might deliver. I have zero confidence in Wickes, so I've cancelled the order and gone to a company which has some integrity and an understanding of customer service. Quite possibly the worst company I've ever had the misfortune to deal with.”

Helpful Report

Posted 5 years ago

“Avoid After buying the bathroom we had to go online to pick a date for delivery, the earliest they could deliver was in 5 months. Why did they not say anything during consultation? The delivery arrived at 7.15am on a Saturday morning minus shower panels and a radiator which we now know come from different companies. Nearly a week later still missing the items and we've been past around from one person to the another and from one broken promise to the next. How many times can you say 'we will call you back in an hour or 'I'm sorry she's on lunch'? This means we have to chase them up again the next day and repeat. In fact the panels should have been delivered yesterday but the delivery vehicle broke down....hmmm. The installation is at a standstill as we wait for Wickes to get it together. Unhelpful, uninterested and prone to the occasional lie i'd look elsewhere if you're reading this”

Helpful Report

Posted 5 years ago

“Absolutely awful experience with Wickes! Delivery was due and not delivered with no explanation as to why. Had my builders on site and then text message to say arriving a day later so thats two days of building project lost. When I tried to speak to someone about it, the CS is extremely rude and unhelpful. Will never use them again.”

Helpful Report

Posted 5 years ago

“Shocking online experience *beyond belief actually* (I posted this on Trust Pilot as well) Shockingly bad service!!! On 27/8/2019 I ordered skirting boards and only after checkout did I realise that although it showed up as "in stock - next day delivery" it was not in stock but would take 7 days to arrive. I called up their customer care line within 2 minutes. Spoke to someone who assured me it would be cancelled. The smaller part of the order would arrive the next day directly from wickes so I should refuse it at the door (which I did = waste of fuel to come the whole way here). I then get a confirmation that my item (that was cancelled within 120seconds of ordering it) will arrive tomorrow via courier. Ridiculous and a waste of everyone's time. Now I will have to wait at home to refuse a delivery I cancelled and wait up to 14 days to get my money back. One star for bad, sums up my experience. I have added my order number (optional) so their management can see how better to do things and not have people like me leave 1 star. 3/9/2019 my cancelled item has not been refunded and today my skirting boards have just been re-delivered. What the actual hell!!!!! Now phoned wickes, had the phone put down on me and phoned the second time and Tammy (who is the only person so far to be helpful) reassured me the timber company (not wickes themselves) will contact me in the next three hours to collect the cancelled order. Note that the driver refused point blank to put them back on his van and told me to call up so that they can arrange to collect them AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Phoned SCA Timber and lady "Mary" on the phone said it would be collected before 6pm. Obviously they didn't come. 4/9/2019 4.30pm * Waited all day for the skirtings to be collected but of course NO SHOW AGAIN. Called up SCA Timber and same lady told me he didn't have time to collect them today but he will come tomorrow. I am fuming, I have to wait again for someone to come (or probably not come) to take away something I cancelled and has been delivered twice. Phoned "Mary" from SCA timbers (wickes) again, driver coming before 6pm today? Lets see!!! I will update this review as and when I ever get my refund and the item eventually gets collected!”

Helpful Report

Posted 5 years ago

“An extortionate amount of money spent on a kitchen installation... That took from start to finish 6 months when it was meant to be two weeks max. Fitter was unprofessional, never finished the work and never returned my house key. Work was shoddy and finishes poor. Wickes argued every step of the way to help resolving these issues, hence why it took so long to complete. Customer service is shocking and they simply blame you when things go wrong. This company is totally unaccountable for their actions, fitters and advertise falsely. Do yourself a favour and go elsewhere.”

Helpful Report

Posted 5 years ago

“Worktop blew after a couple of months. Was told it had happened as there was a dishwasher and sink near the problem. Was also asked had I put water on the top. Luckily they replaced it after a few stern words in the store as a gesture of good will. Husband fitted kitchen thank god. Never again will I buy wickes”

Helpful Report

Posted 5 years ago

“I had a worktop delivered which was badly damaged in transit the problem was trying to get it replaced I was told that the manager would ring me to arrange a replacement within 3 hours ( did not call) tried again the next day , same answer . it was not until I said I wanted a refund for this damaged item that suddenly a manager rang me to arrange a replacement . very disappointed with the service.”

Helpful Report

Posted 5 years ago

“New kitchen, our solid worktop fitted not following manufacturers instructions and it cracked. 3 months to repair and can see the join. Offered pathetic compensation and no replacement as it meets Sheridan’s satisfaction. I am paying for it and it doesn’t meet my satisfaction. Useless company”

Helpful Report

Posted 5 years ago

“Total nightmare, designer did not listen to us from the onset. She did what she felt was right without knowing us or our preferences. We had to argue for what we needed and wanted. We paid cash for our kitchen, first mistake we had no come back. We had to delay installation as a family member was unwell. Harassed by wickes to have it fitted. Fitter was rude and moaning about everything. We where informed that the cost was the total cost we had to pay the fitter for extras we wanted. Found out that was a lie. We had to pay for the false ceiling for the lights which we asked was included in the price. We paid for parts not needed as the stupid planner: designer decided she didn’t wanted to remove items she wanted us to have and we didn’t want. So these are stuck in our house, wickes won’t take them back. Now the cooker I told the designer I did not want a black one she put a black one in and said she would change it and get back in touch. Well she ordered the black one. I said no do not deliver a black one we didn’t want it. Kitchen was nearly finished and no cooker, luckily I had the funds to find my own while waiting for a refund. One that matched the kitchen even the gutters where impressed 24hr delivery. Would take wickes 2 months to have another delivered. No compensation , spent lots of money on telephone calls to customer services. Wrong sink also. Total nightmare stress levels high , I now hate the kitchen I want it out.”

Helpful Report

Posted 5 years ago

“Don't listen to the adverts that try to tell you how stress free it is to have a Wickes kitchen. As far as I am concerned it has been, and is continuing to be, one long nightmare. (Two years long at the moment) Issues too many to list and am worn out with constantly having to be in contact with customer services. I wish there was an option to put no stars.”

Helpful Report

Posted 5 years ago

“I dealt with the Brighton branch.The designer was ok and 'designed' my small kitchen,although he neglected to tell me he hadn't ordered the hob I chose,so I purchase one elsewhere as the fitters needed it.I had many complaints concerning the fitters,who left me for over a week with no kitchen indoors,they left it all outside the back door and left.I had to move the washing machine and cabinets for my own safety.Their excuse was the plasterer had personal problems.After the week was up,they returned and didn't like the fact I was understandably annoyed,and made it quite obvious by their rudeness.One of them had a friend onsite,was just hung around,I had no idea who he was.I asked that it didn't happen again and was told that he "was just waiting for me,he's not going to nick anything"I pointed out the deep gash they had made in the old vinyl floor,my answer was,"Well you're getting a new one" I pointed out that that was true,but not planning on it just yet,but it looked like I'd have to. I just wanted these guys off my property,and felt worn down and really disappointed by the time they said they'd finished.I paid them and they told me that the electrics would be inspected within 2 weeks. There were several pieces of shoddy and poor workmanship,which I complained to head office about,I had to get the ceiling replasterd,some of the walls,and an independent fitter,who Wicke's employ just to fix their contractors mess.He was brilliant and rewired and replaced a broken socket,which was from my old kitchen and placed in a cupboard where perhaps it was assumed I wouldn't notice,attached facia strip to a strip of bare wood underneath the oven,adjusted the kick boards which didn't fit before I had the new floor,and a few other jobs. I found Wicke's customer services to be most unhelpful,and the final Electrician's check which was going to be within a couple of weeks,took 4 months to happen,and this was after requests from myself. On a positive note,the payment for a carousel for the interior of a cupboard,which I specifically didn't order,was refunded eventually.”

Helpful Report

Posted 5 years ago

“Wickes couldn’t arrange anything on time, started a week late on the second approved installer, he did 4 hours, stripping out work surface, sink, turned off water and left, didn’t return. 5 days later 3rd installer arrived and was great however 10 days in a building site and no sink, oven covered yet we had a useable kitchen according to Wickes, or eat oven chips was suggested by the Bicester store, blamed each other, lied to and about, twisted idea of customer service and an insulting offer. DO NOT USE Wickes arranged installation, they simply cannot arrange anything. Shocking service.”

Helpful Report

Posted 5 years ago

“Bought a kitchen from Wickes! Worst mistake I ever made!!! The fitters were useless, kitchen was badly fitted, fitters turned up when they felt like it! They were abusive, threatening as well as Fraudulent (I have evidence)! Customer Services were even more useless, the Installation Manager turned up smelling of Lcihol and couldn't see any problems!! Yet the designer could!! Still can't get resolved!!”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would! Awful service from store to fitting and the aftermath, which is the most frustrating tbh. Faults galore but within tolerances, a word wishes use to cover up their shoddy workmanship time.and time again! Steer well clear”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,707 reviews