Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“People who ever shops WICKES in Staines make sure check your bills before leave from store. Misleading price from LABEL to the system. Incorrect prices I bought two grey adhesive from Wickes in Staines and found the price on the label is stating as £9 where the system is telling to the cashier as £13. The cashier is adamant the price is correct. Therefore, I have to go and take a screen shot of the label (Tag Price on the self) on the self and prove the price is wrong. The Staffs, Cashier or Manager who came to check the price”

Helpful Report

Posted 3 years ago

“The biggest regret is ordering from this company. My order was placed end of July and I had 7 weeks notice for delivery. Not too bad and I booked workmen to start on the supposed delivery date. My order came and it was incomplete plus Wickes had charged me for some things which I do not need (now sitting in my back garden as they will not take it back) I called Wickes and complained that my order was incomplete and they told me they knew and would be delivered on 28th Oct. 2020, this was 5 weeks after 1st delivery and supposed delivery date. First complaint was I would not have found this out if I hadn't spent several minutes calling customer service and waiting. Then come the 28th and only 1door was delivered. Been calling customer services since and they are passing me from pillar to post. So, over 2 months after I started with Wickes, my kitchen is still not finished. (See picture below) I agree with some of the other reviews here, avoid Wickes by all means, they will frustrate you!!”

Helpful Report

Posted 3 years ago

“I had Wickes design & fit kitchen for my mum to help with her poor mobility being 76 with arthritis & dementia. As non of us have fitted a kitchen our selves we let Wickes guide us through the procedure which went well. Wickes builders turned up on the 14/9/20 & preceded over the next fortnight to fit the kitchen. On completion of kitchen I went to use a plug socket to find it "loose" so I checked the rest & found another loose at this point I decided to carry out a full check of there work " AND WAS HORIFIED AT WHAT I FOUND". The builders hadn't even followed the design plans, 1. Double plug socket missing . 2. Full length cabinet end not fitted. 3.Teal Splashback not fitted as per design. 4. Fridge partition wall missing & corner cabinet next to fridge side is not secure. 5. Two inch gap in cupboard under sink so that things fall down the side & back panel bodge fitment. 6. Window sill has aluminium trim fitted which was not part of design & has been cut uneven. 7. Wiring under induction hob touching drawer when opened and closed & hob protection plate NOT fitted. "THIS COULD POTENTIALY OF SET HOUSE ON FIRE" 8. Two plug sockets loose. 9. Wall plastering not painted (which was never mentioned that we would haft to paint ourselves). 10. At the end of each days building work Nothing was cleaned plaster over spray on windows/walls/washing machine and debris all over carpets including screws/bolts & metal filings which could of went into my mums feet or the dogs. 11. Builders created water leak on the first day from boiler drain pipe, (repaired myself). 12. When kitchen was designed items were missed (carpet trim/flooring trims to cover gap). 13. Part of the kitchen still hasn't turned up (Bin kit that attaches to cupboard door), I`ve been given three delivery dates which I`ve taken off work to be in for "& still no delivery". I believe we have been over quoted on materials as there seems to be a lot left. **""" WHAT EVER YOU DO STAY AWAY FROM WICKES ST ALL COSTS"""**.”

Helpful Report

Posted 3 years ago

“Really pleased so far with the service - new kitchen design and purchase with Rob Lancey @newport road cardiff branch. Rob shared his experience as a kitchen fitter and now design assistant and helped make the kitchen right for my needs and budget. No pushy sales here, just good old fashioned customer service which I value.”

Helpful Report

Posted 3 years ago

“DO NOT PURCHASE A KITCHEN FROM WICKES! We purchased our kitchen back in June from the Wickes Hanworth branch. We were told kitchen fittings can take around 10-14 days to complete.....this was far from the case! Due to a mess up by the store our original templating appointment for our work tops was cancelled! The store were well aware of this cancellation, yet no one bothered to communicate that to us or our kitchen fitter. This resulted in our kitchen being fully removed even though our kitchen could not progress, as the vital appointment for our worktops had not been rebooked! It took myself and our kitchen fitter a whole week of calling round trying to get answers before finally he suggested we write an email to customer service. I even tried to speak to the store manager at Hanworth but conveniently he was never free to speak to me or even call me back to give us an explanation of what had gone so wrong, it is shocking how poor the customer service is at this store! The only member of staff at this store who I have any praise for was our fitter Phil Blower, he really is an absolute diamond. Considering the pressure they put on him throughout this he stayed professional and worked long days to make sure we got our kitchen fitted as quickly as he possibly could. My email was finally responded to by a lady called Ripa Ahmed. To start with she was very helpful in rebooking the templating appointment that we needed to progress with our kitchen refurb. However as it turns out she is yet another member of staff who is running this company into the ground with her absolutely shameful customer service skills! She was rude, hugely insensitive and showed absolutely no understanding or empathy towards the stress and living conditions we had been left to deal with. It seems all she cared about was covering her own back in terms of making sure she wasn’t over compensating. If she is assigned to you to resolve your customer service issue.....request someone else, sadly you will not be treated fairly by this lady! Our kitchen refurb took a total of 7 weeks!Being without a kitchen with a young toddler running round has been a living nightmare! We don’t have the luxury of space in our house which meant our living room was piled high with boxes of kitchen utensils and appliances, our dining room part of the kitchen was stacked up with the half built cupboards and appliances that couldn’t be made due to the delays with the worktops.....yet Ripa repeatedly reminded us that she had made sure we had a liveable working space.....our situation was far from liveable! (Photos of our liveable dining space that was apparently acceptable!) I actually ended up having to partially move in with family over the 7 weeks as the downstairs of our house was too dangerous for a toddler to be around. After the kitchen was finally finished it then took nearly 2 weeks for the skip to be collected off of our drive....again that was only through more chasing our end to get that gone! Ripa thought it acceptable to compensate with a splash back we didn’t want and was not in our original kitchen plan and £100! I’ve got to be honest this was an absolute insult. Bare in mind we had incurred costs with other companies like storage for the carpet that was delayed due to that not being able to go ahead when there was a kitchen piled up in my living room, the travel costs I spent driving my daughter back and forward from family as our home was not a safe environment for her, the tiler we lost due to the delay and him being contracted for another job, and the endless phone calls I’ve made, I would love to know the cost of those! So as far as the £100 goes it’s barely even covered the expense we’ve had to pay out. On a side not my mum also purchased a kitchen at the same time as us, that’s over 20k on kitchens and yet again she’s had far from an easy ride to! Delays with appliances means her kitchen won’t be completed either. I’m pregnant and sadly due to complications, no doubt due to the stress we’ve been under these past 2 months over all this, I was not going to risk anymore unnecessary stress through my pregnancy chasing a fair outcome, but I’m hoping documenting our experience will result in at least one person going elsewhere. If you are looking into a new kitchen honestly don’t waste your time on Wickes.”

Helpful Report

Posted 3 years ago

“AVOID! We booked our bathroom redesign & installation through Wickes & this week it has been getting installed. One of the reasons we chose Wickes was that they could offer us everything, such as design, product, installation etc. & it would be super easy for us (who are both very busy). Our full bathroom was meant to be delivered 10 days ago. They arrived with a bath screen & panel, a mirror & part of the toilet (the tile company delivered the tiles the next day). They then informed us they were unable to deliver the bath, which we then had to source ourselves from a different retailer (thank god for Victorian Plumbing!). They have continued to 'promise' delivery of the sink & remaining pieces of the toilet, & have continued to simply not show up. Today we were promised delivery (which unsurprisingly has not happened) - the installer has now finished everything he can do & goes on holiday tomorrow, meaning through no fault of our own Wickes are leaving us with a part-finished bathroom. According to Wickes, we "might" get the rest of our toilet in TWELVE DAYS, and they simply have "no idea" about our sink & unit... We have also sourced (through our own personal choice) the shower, bath taps, sink taps, & radiator. Meaning that Wickes have been able to provide us with tiles & part of a toilet. THAT. IS. IT. Please avoid. We could have done it cheaper, but thought it would have been more hassle. Well...we have had to basically do everything ourselves, at the premium Wickes has charged. They have left me in tears on several occasions - one of the very worst experiences with a company to date. I do have to say that our installer & his apprentice were both wonderful - the finish on the bathroom so far is great. Whilst he was provided by Wickes, he is a local & independent installer.”

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Posted 3 years ago

“Worst customer experience I’ve ever had! so far wickes have failed 3 times to deliver my order! 1st time didn’t bother to show up the other 2 attempts only had a few items of my order on the van and the driver assured me that another van would be along with the rest! (Which never happened) Each time I’ve been the one who has to chase them up to re- book delivery! Spoke to their customer service team yesterday told a manager would phone me in 90 minutes! Never got a call so chased up with customer service and told to wait 5 hours and contact them again! No one seems to care! Each time they deliver a couple of items they close my order even though there is still stuff outstanding! I’m still waiting for the main item of my order and can’t start project without it! It’s a shame and makes me never want to shop here again! I understand that deliveries and business is messed up at the moment, if they communicated this I would understand and be patient. But I’m fed up of being promised something and then nothing happening!”

Helpful Report

Posted 3 years ago

“Had a kitchen from them it’s 18 months old and the waste bin runner failed , there website and brochures clearly state runners and hinges are covered by a 29 guarantee , after a three day wait there customer services said “ waste bins are covered for a year only and isn’t under warranty “ seriously don’t buy a kitchen from these guys , appalling customer service and shoddy kitchens made by Blum ! Total rubbish”

Helpful Report

Posted 3 years ago

“Don't buy a kitchen or listen to their lies.”

Helpful Report

Posted 3 years ago

“As a builder and using Wickes for over 20 years I have never seen a company to become so unreliable so quick. Too many problems to list and the customer service is a joke.”

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Posted 3 years ago

“Wickes service is dire ,no help to solve issues .spent thousands on new kitchen and cannot get any help from store or customer services .Last time with this company.”

Helpful Report

Posted 3 years ago

“Booked our kitchen in Feb 2020 then covid hit eventually had it delivered 4th sept a few things missing which we knew about came a few days later, wickes carpenter Jamie came Monday , it was all done in 4 days, as we done all decorating etc beforehand as we had time, my hubby done tiling in 2 days , it is fantastic from Craig in caerphilly designing to fitting with Jamie and 2 fab delivery guys the experience was brill I would highly recommend a fantastic time thankyou wickes ,,well done”

Helpful Report

Posted 3 years ago

“I was informed the day before due delivery that Wickes didn't have the stock. This despite having taken the money and the order having been placed several weeks previously. This was blamed on a problem at the suppliers factory which Wickes had only just found out about! Seems like Wickes stock control is non-existent. This has caused problems for a larger building project. I have used Wickes in the past a lot but will now reconsider. order number 597803495). 597803495).”

Helpful Report

Posted 3 years ago

“Bought patio doors they are faulty. Sent 12 e mails to customer service over an 8 week period. Just get standard e mail back each time. So now I have patio doors which I have to tie shut. Thanks wickes.”

Helpful Report

Posted 3 years ago

“Ordered ladders online which turned up unwrapped, dirty, wrongly labelled, and with the stabiliser bar missing which basically rendered them unusable and potentially deadly to anyone unfamiliar with ladders who tried to use them. Sent them back over 3 weeks ago but still waiting for refund, one lie after another from 'apologetic' call centre staff who promise this that and the other but basically do nothing. Always thought Wickes was a decent, reputable company but I was clearly wrong. Will never give them another penny of my money. Do yourself a favour and go to B&Q instead.”

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Posted 3 years ago

“recently purchased laminate flooring from darlington wickes, excellent product and fitted perfectly, no damaged or defective boards on delivery, staff were very helpful especially Carol”

Helpful Report

Posted 3 years ago

“Worst delivery service know to man Ordered 5 packs of coving 3 bags of adhesive 3 packs of handles And coving cutter Was told all in stock to be delivered Tuesday Driver turns up with one door handle. Was told rest will be here tomorrow. Driver turns up next day 1 pack of coving, I ring them and they say I’ve had all my stuff. £200 order and received £40 of it is not all my order. After numerous phone calls. I went to wickes my self to collect it all the day after. I will never order online from these again!!! SHOCKING”

Helpful Report

Posted 3 years ago

“Bought kitchen had it installed. Had some issues. But Wickes couldn't care less. Blame everyone but their incompetence. I would like to give them minus 5. If only people had hindsight”

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Posted 3 years ago

“Unfortunately I couldn't give lower than one star. The service from Wickes has been appalling. We ordered our new bathroom two months in advance, once our order arrived we were missing the toilet pan but was told this was coming by the delivery driver. It wasn't the product we were sold was discontinued, it took a week and more than 10 calls to resolve this. Over radiator simply didn't show up and when asked about this the salesroom manager couldn't care less and told us we could source our own which meant our installation ran a week over. I've have written numerous complaints about the service and lack of care for their customers and haven't received a reply. I wouldn't recommend or use Wickes ever again.”

Helpful Report

Posted 3 years ago

“Staff at Dartford very rude & would not give me her name just laugh at me down the phone Place a order told delivery date nothing turn up rang Dartford & got told not in in stock so reordered told another date only 6 turned up not 9 even thou they take your money straight away delivery driver just said good luck don’t know when u get the rest Phone Dartford got a very rude unprofessional lady just laugh when I asked for her name didn’t help a tall to sort out Had ordered a new kitchen worth £12000 but now cancell will never deal with them again”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews