Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am having a horrible and annoying experience with Wicks after sale customer service. I got my kitchen designed and we purchased all the equipment and solid worktop at the same time. We paid more than £7000 and this is happening in the last 6 months. We wanted a good kitchen so paid a bit extra for our equipments especially to make sure we would get good quality. Starting with the design was wrong. Not a huge and irreversible mistake but I had to travel and pay for another kitchen unit and ended up with some extra pieces at the end because of the mistake. I am still waiting my £90 to be refunded. Since the beginning our brand new top quality AEG comfort-lift dishwasher is not working. We get dirty everything worst than we put in. It doesnt take the washing up liquid and everything. Horrible experience. Even worst. I contacted them last week. They were so kind and told me someone would be calling me. I waited a week. There is nothing. I called them on Monday a week after. They said, very kind again on the phone, This is a mistake someone would call me back in that day. No one called me back. 2 days later I called them back. Again checked the notes and said, ooo someone should have called you by now. Sorry for this. I will get your email number. The product codes and everything. I will call you back. It is 2 days again and still no one called me. I am flying to Turkey for 2 months this Friday and I dont know what is going to happen when I come back. When the design was wrong and we needed to buy a new unit, they directed me to another wholesaler. They are selling to individuals as well. Thats how I found out the kitchens are not their product. They buy it ad sell it. Why to buy from Wicks and face this horrible customer service.”

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Posted 4 years ago

“Decent prices, and decent quality”

Helpful Report

Posted 4 years ago

“I have placed two orders for two separate items over the last 3 weeks. Both items were showing in stock 1st item was click and collect - no stock when I got there to collect. Item number 2 kitchen sink placed on order 12.7.20 due for delivery today surprise surprise showed on tracking as delivered - nothing arrived - again waiting for a refund. Spent more time running around getting items from elsewhere and waiting for refunds. This store is selling and showing stock they have not got. Avoid.”

Helpful Report

Posted 4 years ago

“We had our kitchen fitted 4 years ago,the whole experience was just totally awful,please everybody go elsewhere.I'm reminded of it now because just noticed one of my drawers is already looking shabby peeling in one corner and the same with a shelf edge.It would take too long to list the problems originally ,but it was dreadful and all the fitters kept telling us was they had a much more important bigger job to complete,and ended up leaving us with no flooring for weeks.”

Helpful Report

Posted 4 years ago

“I wanted paving slabs, 80 in total but only 23 in local store. There are 4 other Wickes stores within 40 miles that hold the stock number but company policy is not to transfer stock to my local store, nor will they deliver from anything other than my local store. Trying to find out if they will order stock is next to impossible on the phone. And who wants to make unnecessary trips to a store in the current climate, my wife is shielding anyway so any contact I have outside of the house carries an increased risk, albeit small, for her. Their customer service online is the worst of any company I have ever dealt with. And try speaking to anyone in store who can solve my problem. You'll be lucky. So if I want the paving slabs I now have to make 4 trips in my car to a Wickes store 40 miles away. Thanks a bunch. If I could source these anywhere else believe me I would but they are the sole supplier. This company will not last long. I'd better grab those paving slabs while I can.”

Helpful Report

Posted 4 years ago

“Ordered first time items with delivery. First and last time if you don't change delivery company from dx i will never order from you again. This delivery company is popular that reach 1.2 service rating If wickes want partner like that ,that ok but with no money from me.”

Helpful Report

Posted 4 years ago

“Honestly not even worth 1 start. Had a kitchen kitted in September 2019, it’s now July 2020 and the job still isn’t finished. After having a new kitchen and all new flooring installed in my down stairs you would think my house would be a lovely home, wrong. After having the kitchen installed the dishwasher pipe they put on had a tear in so my whole kitchen floor got ruined from water damage, the skirting boards ruined, bottom of doors ruined and my down stairs toilet ruined. I had to have the floor in the toilet taken up and all off the tiles in the kitchen are now cracked due to water damage which is dangerous to walk on. The sink they installed has never stayed full so we can never fill the sink, the fridge doesn’t stay at the correct temperature, the base boards for the cupboards have been cut too small, I have a giant hole in the ceiling, I have no floor in my toilet and the list could go on. After 10 months of numerous emails and phone calls I spoke with them again today to be told ‘your options are to keep waiting for Electrolux to get back to us or claim it yourself through your home insurance 🤣 which just had to be one of the most laughable things I’ve ever heard. The only reason I got there attention in the first place was when I put my first 1 start review on, before that they wouldn’t respond to any of my emails, I got a response within the hour after putting the review on. There whole customer service is absolutely shocking, they don’t care about there customers and love to use the excuse ‘well we need to speak the the instillation/customer manager’ to see what we can do. So I’ve spent £12,500 on a kitchen and I still don’t have one nearly a year later. Any advice for anyone looking at Wickes .... got to B&Q, go to ikea, go anywhere other than here because I wouldn’t buy a tub of paint from them after this. And if anyone requires any imagines of the lovely work they carried out I am very happy to share.”

Helpful Report

Posted 4 years ago

“Awful, awful and awful! Honestly not even worth 1 start. Had a kitchen kitted in September 2019, it’s now July 2020 and the job still isn’t finished. After having a new kitchen and all new flooring installed in my down stairs you would think my house would be a lovely home, wrong. After having the kitchen installed the dishwasher pipe they put on had a tear in so my whole kitchen floor got ruined from water damage, the skirting boards ruined, bottom of doors ruined and my down stairs toilet ruined. I had to have the floor in the toilet taken up and all off the tiles in the kitchen are now cracked due to water damage which is dangerous to walk on. The sink they installed has never stayed full so we can never fill the sink, the fridge doesn’t stay at the correct temperature, the base boards for the cupboards have been cut too small, I have a giant hole in the ceiling, I have no floor in my toilet and the list could go on. After 10 months of numerous emails and phone calls I spoke with them again today to be told ‘your options are to keep waiting for Electrolux to get back to us or claim it yourself through your home insurance 🤣 which just had to be one of the most laughable things I’ve ever heard. The only reason I got there attention in the first place was when I put my first 1 start review on, before that they wouldn’t respond to any of my emails, I got a response within the hour after putting the review on. There whole customer service is absolutely shocking, they don’t care about there customers and love to use the excuse ‘well we need to speak the the instillation/customer manager’ to see what we can do. So I’ve spent £12,500 on a kitchen and I still don’t have one nearly a year later. Any advice for anyone looking at Wickes .... got to B&Q, go to ikea, go anywhere other than here because I wouldn’t buy a tub of paint from them after this. And if anyone requires any imagines of the lovely work they carried out I am very happy to share.”

Helpful Report

Posted 4 years ago

“Over 2 orders I have spent 4 days waiting in and 5+ hours waiting on the phone. Ridiculous! And they won't even compensate me now! The first order arrived over 3 separate days and 4 separate phone calls. The second time I decided to pay the extra delivery charge to ensure everything would arrive on time. Guess what? It didn't! Luckily my wife was off sick the following day to take delivery. No warning at all! Customer services originally agreed I would be given a 10% discount due to the sheer amount of my time being wasted. Now they've changed their tune and won't even refund my extra delivery charges I paid for it not to arrive on time. What a joke! Never again!”

Helpful Report

Posted 4 years ago

“I ordered 6 wheeled storage boxes, ref. 531649405, amounting to £90. Opting for home delivery, due to their size, I thought that would be the easiest way, how wrong I was. Due on Tuesday 14th July between 7am-7pm, I ensured that I stayed in all day, as Wickes couldn't give me a delivery time, when the delivery didn't arrive I rang the customers services on Wednesday. They informed me that the driver had got to his maximum driving time, but my delivery would be today (Wednesday) by 6pm. When again I had no delivery, I rang customers services at 8am on Thursday, they told me that the driver had got to his maximum driving time again!! I would get my delivery today, I was in fact number 5 out of the 51 drops that he had to achieve. Again waited in all day, when I rang customers services at 13.45 and asked for a refund, they told me that I needed to reject the delivery, then they would refund my £90. At 7pm, still no delivery, so if I never get a delivery how will I get my £90 refunded? What a system.........to be avoided!!! Tomorrow I will initiate the Consumer Rights Act 2015. The customer services staff were very polite, but DX Freight obviously can't plan their drops within drivers' hours.”

Helpful Report

Posted 4 years ago

“Ordered our kitchen from wickes on the 10th of January and was told the works would take 1 week, we are now mid July and I still have cupboard fronts missing, no tiles on my walls and being fobbed off constantly,. We ate now paying for a kitchen that isn't finished and to say it's getting me down is an understatement, it's been hell from the start. AVOID WICKES KITCHENS.”

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Posted 4 years ago

“Just been to look at kitchens. It says 50% off, but no prices for the kitchen set ups. Why not? How do you know you are getting a good deal! Don't want to make an appointment, I can work it out myself.”

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Posted 4 years ago

“The only thing this lot havent failed at is being useless, they have an A star in that - still not resolved the issue, they dont listen, not interested and just give you lip service when you complain - doubt it will be long before they go under”

Helpful Report

Posted 4 years ago

“Do not get a kitchen from here. They’re taking peoples money and getting people to sign disclaimers for incorrect items being ordered for their kitchens. We ordered a door and plinth to put in a built in dishwasher, the person there ordered the wrong thing and they’re saying it’s our fault but how do we know what the items are called, they’re the ones that are meant to be the experts. It’s listed as Cornish/ plinth on our receipt so we thought it was the plinth. Customer services will not deal with it and Said it’s up to the store, who will not sort anything out. It’s so disgusting. Our kitchen was originally from B and Q and they couldn’t do enough and were great. Anything wrong, they sorted it no questions.”

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Posted 4 years ago

“Still no resolution to my complaint - they are just bullies who want everything their way, all it is, is excuse after excuse and the MD doesnt even engage with customers, all their customer services and customer relations dept do is give you lip service but nothing to resolve the complaints of poor service, poor deliver and no end of lies - stick clear of this company - shop at your local diy shops”

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Posted 4 years ago

“Really poor customer service. Rude and arrogant staff. Avoid it.”

Helpful Report

Posted 4 years ago

“Wickes complete incompetence and staff arrogance in store and one telephone. Considering brands are going under so rapidly. Wickes could really try a little harder. 1. Checked for products comparing B&Q, Homebase and Wickes online, decided on Wickes and local stocker checker confirmed 25 products. 2. Went to the store, to be met with there is no stock of this item. Explained the stock checker says otherwise and dumbstruck staff. Also checked for themselves again no response. One staff member laughed. 3. Purchased instead from B&Q opposite them. 4. Raised the Complaint of this poor experience and lack of ownership and rude in store staff at Merton branch, with head office and complete disinterest or proactive apology.”

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Posted 4 years ago

“Absolute shambolic ordered 3 worktops supposed to be delivered Saturday text from city sprint to say being delivered between 10 and 3 didn't show up and received text to say they were delivered ra no store and was told there was an issue with forklift and would be delivered on Monday told them this wasn't good enough as I had taken old worktops out ready to fit new ones and was now left for the rest of the weekend without a kitchen to which the duty manager replied not my problem returned to store today and saw 9 worktop like I ordered at a shelf level which was easily accessible then went and seen duty manager and found out no delivery was scheduled for Monday for me”

Helpful Report

Posted 4 years ago

“Absolute rubbish ordered 3 worktops supposed to be delivered yesterday had text from city sprint to say they would be delivered between 10 and 3 then get a text to say they have been delivered and signed for but not received rang store and manager checked and said there had been an issue with the fork lift and would now be delivered Monday told manager on receipt of message I had taken old worktops out and was now left without a kitchen his reply was not my problem now e mailed ceo to tell him what sort of company he is in charge of”

Helpful Report

Posted 4 years ago

“Absolutely shocking company, they take your money, dont deliver when promised, then short deliver you, customer services a good 30 - 40 minutes to get though, full of promises that they never deliver on, take customers for fools - MD lives in ivory tower and has no contact with customer - avoid at all costs unless you like weeks of hassle and upset”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews