Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

“The sales person was initially very helpful and I was satisfied I had made the right choice going with Wickes Halifax. He produced a computer image and I decided to order all the things on the image. Wickes recommeded the fitter and because I wanted a stress free bathroom I went along with his suggestion. They delivered the wrong radiator and shower and this delayed the start. The cupbard was too big and the doors wouldnt open. They were returned I spoke to the manager who was rude and not helpful but did offer me £50 compenation, which never received. The bathroom is not yet finished nor is it to the high standard one would expect from Wickes. The fitter has been back several times to put things right, but to be honest I expected things doen to a much higher standard. I am still waiting for a cracked tile to be replaced and the fitter is refusing to answer my texts. I complained to the Customer Service Department and had many lengthy emails with them to no avail. I was offered a very small amount of compensation but as the work hadnt been completed I refused. I was told I had received money previously. This was for the returned radiator, shower and cupboard which did not fit!! I ordered my bathroom in July 1919 and the work eventually started in September 2019. I am not the type of person to complain or write reviews let alone bad ones, but we are now in July 2020 and there is still outstanding work to be done. Wickes recommended fitter has let me down badly and so has Wickes. I would certainly not recommend Wickes.”

Helpful Report

Posted 4 years ago

“I don't normally leave reviews but felt I had too due to the experience we had. Wickes were very nice and helpful at the beginning until we signed the financial agreement for our kitchen.... After that they just were not interested... I returned to the store in bury greater Manchester to speak to the sales man as the bin that was due to be installed under the sink wouldn't fit . ( Was a design fault) the salesman (usman) was quite rude after being perfectly nice to us when selling the kitchen.. he didn't look us in the eye and said to the cashier just refund it and walked off! I thought that this was very rude.. Another problem was that we were advised by him to not start paying the kitchen off until the 9months interest free was up... Prior to this for months we tried to get in contact with wickes to find out when this was up ...so we could pay the remainder upfront before interest was added. We sent emails...tweeted on social media and tried to contact by phone (1hour) waiting on the phone with no reply... We accept that covid caused problems as people were furloughed..however we did get a tweet back that they would be in touch... but unfortunately this was not the case...Then all of a sudden the money was taken out of my account with interest added. After a stressful day with the financial company we managed to get this sorted. I definitely would not use Wickes again and would not recommend.”

Helpful Report

Posted 4 years ago

“I don't normally leave reviews but felt I had too due to the experience we had. Wickes were very nice and helpful at the beginning until we signed the financial agreement for our kitchen.... After that they just were not interested... I returned to the store in bury greater Manchester to speak to the sales man as the bin that was due to be installed under the sink wouldn't fit . ( Was a design fault) the salesman (usman) was quite rude after being perfectly nice to us when selling the kitchen.. he didn't look us in the eye and said to the cashier just refund it and walked off! I thought that this was very rude.. Another problem was that we were advised by him to not start paying the kitchen off until the 9months interest free was up... Prior to this for months we tried to get in contact with wickes to find out when this was up ...so we could pay the remainder upfront before interest was added. We sent emails...tweeted on social media and tried to contact by phone (1hour) waiting on the phone with no reply... We accept that covid caused problems as people were furloughed..however we did get a tweet back that they would be in touch... but unfortunately this was not the case...Then all of a sudden the money was taken out of my account with interest added. After a stressful day with the financial company we managed to get this sorted. I definitely would not use Wickes again and would not recommend.”

Helpful Report

Posted 4 years ago

“Ordered a vertical radiator, which has to be delivered, they have given me a delivery slot of 8am to 6pm have taken the day off work to be in for delivery and they have not shown up or bothered to contact me. I will now have to waste more time chasing this item up. Thanks for-that Wickes!!”

Helpful Report

Posted 4 years ago

“Wasted journey! Made a 20 mile round trip to try and purchase some treated redwood. The Wickes web site indicated they had 5 lengths in stock at 1.8mtrs , plus a further 3 lengths in stock at 3.6 mtrs . Arrived at store to find they had absolutely zero stock!! A totally wasted journey. Must be very difficult to have an up to date functional stock checking system in place in 2020!! NEVER BELIEVE THE WICKES WEB SITE WHEN CHECKING STOCK LEVELS!!! Better still go the B & Q instead.”

Helpful Report

Posted 4 years ago

“Staff were untrained and very rude. I wanted to collect my order from the Toolstation store within their branch , but they insisted that I queue amongst the hundreds waiting to go into Wickes.”

Helpful Report

Posted 4 years ago

“I ordered paint on-line. Some items are missing, others are the wrong size. Can't get hold of anyone to complain.”

Helpful Report

Posted 4 years ago

“Ordered online. Received confirmation that the order was successful. Received text message that the delivery will come. Guess what? Never showed up. Got in touch with the CS they said oh you payment didn't go through. WHAT??? Why does the customer has to follow up after the purchase if the payment was successful or not. You are selling, you business to collect the payment anad be proactive rather than reactive. Waisted my time and my builders time. Would not recommend.”

Helpful Report

Posted 4 years ago

“Our new kitchen started to be installed mid-March and was half-finished when lock-down came. I was asked to sign it off and pay the full price. They finally came back to finish it when I pressured them but did a really awful job. Counter flush with units one end but not the other end, Gaps in units, gaps in the joins of the acrylic splash-back, plug to fridge concealed so can't be switched on/off and lead so short fridge can't be pulled out etc etc. To add insult to injury they left a huge amount of offcuts and rubbish in the hall. They promised to collect with a hippo-bag but two weeks later it is still there. Trying to get someone to answer the phone is almost impossible - when we did get an answer was promised the regional manager would contact us. Of course, he hasn't and we're still waiting a week later. AVOID this company like the pandemic.”

Helpful Report

Posted 4 years ago

“kitchen experience, start to not finished, stressful. patio slabs delivery experience, how can something so simple be so difficult. I cant recommend wickes.”

Helpful Report

Posted 4 years ago

“I am having a horrible and annoying experience with Wicks after sale customer service. I got my kitchen designed and we purchased all the equipment and solid worktop at the same time. We paid more than £7000 and this is happening in the last 6 months. We wanted a good kitchen so paid a bit extra for our equipments especially to make sure we would get good quality. Starting with the design was wrong. Not a huge and irreversible mistake but I had to travel and pay for another kitchen unit and ended up with some extra pieces at the end because of the mistake. I am still waiting my £90 to be refunded. Since the beginning our brand new top quality AEG comfort-lift dishwasher is not working. We get dirty everything worst than we put in. It doesnt take the washing up liquid and everything. Horrible experience. Even worst. I contacted them last week. They were so kind and told me someone would be calling me. I waited a week. There is nothing. I called them on Monday a week after. They said, very kind again on the phone, This is a mistake someone would call me back in that day. No one called me back. 2 days later I called them back. Again checked the notes and said, ooo someone should have called you by now. Sorry for this. I will get your email number. The product codes and everything. I will call you back. It is 2 days again and still no one called me. I am flying to Turkey for 2 months this Friday and I dont know what is going to happen when I come back. When the design was wrong and we needed to buy a new unit, they directed me to another wholesaler. They are selling to individuals as well. Thats how I found out the kitchens are not their product. They buy it ad sell it. Why to buy from Wicks and face this horrible customer service.”

Helpful Report

Posted 4 years ago

“Decent prices, and decent quality”

Helpful Report

Posted 4 years ago

“I have placed two orders for two separate items over the last 3 weeks. Both items were showing in stock 1st item was click and collect - no stock when I got there to collect. Item number 2 kitchen sink placed on order 12.7.20 due for delivery today surprise surprise showed on tracking as delivered - nothing arrived - again waiting for a refund. Spent more time running around getting items from elsewhere and waiting for refunds. This store is selling and showing stock they have not got. Avoid.”

Helpful Report

Posted 4 years ago

“We had our kitchen fitted 4 years ago,the whole experience was just totally awful,please everybody go elsewhere.I'm reminded of it now because just noticed one of my drawers is already looking shabby peeling in one corner and the same with a shelf edge.It would take too long to list the problems originally ,but it was dreadful and all the fitters kept telling us was they had a much more important bigger job to complete,and ended up leaving us with no flooring for weeks.”

Helpful Report

Posted 4 years ago

“I wanted paving slabs, 80 in total but only 23 in local store. There are 4 other Wickes stores within 40 miles that hold the stock number but company policy is not to transfer stock to my local store, nor will they deliver from anything other than my local store. Trying to find out if they will order stock is next to impossible on the phone. And who wants to make unnecessary trips to a store in the current climate, my wife is shielding anyway so any contact I have outside of the house carries an increased risk, albeit small, for her. Their customer service online is the worst of any company I have ever dealt with. And try speaking to anyone in store who can solve my problem. You'll be lucky. So if I want the paving slabs I now have to make 4 trips in my car to a Wickes store 40 miles away. Thanks a bunch. If I could source these anywhere else believe me I would but they are the sole supplier. This company will not last long. I'd better grab those paving slabs while I can.”

Helpful Report

Posted 4 years ago

“Ordered first time items with delivery. First and last time if you don't change delivery company from dx i will never order from you again. This delivery company is popular that reach 1.2 service rating If wickes want partner like that ,that ok but with no money from me.”

Helpful Report

Posted 4 years ago

“Honestly not even worth 1 start. Had a kitchen kitted in September 2019, it’s now July 2020 and the job still isn’t finished. After having a new kitchen and all new flooring installed in my down stairs you would think my house would be a lovely home, wrong. After having the kitchen installed the dishwasher pipe they put on had a tear in so my whole kitchen floor got ruined from water damage, the skirting boards ruined, bottom of doors ruined and my down stairs toilet ruined. I had to have the floor in the toilet taken up and all off the tiles in the kitchen are now cracked due to water damage which is dangerous to walk on. The sink they installed has never stayed full so we can never fill the sink, the fridge doesn’t stay at the correct temperature, the base boards for the cupboards have been cut too small, I have a giant hole in the ceiling, I have no floor in my toilet and the list could go on. After 10 months of numerous emails and phone calls I spoke with them again today to be told ‘your options are to keep waiting for Electrolux to get back to us or claim it yourself through your home insurance 🤣 which just had to be one of the most laughable things I’ve ever heard. The only reason I got there attention in the first place was when I put my first 1 start review on, before that they wouldn’t respond to any of my emails, I got a response within the hour after putting the review on. There whole customer service is absolutely shocking, they don’t care about there customers and love to use the excuse ‘well we need to speak the the instillation/customer manager’ to see what we can do. So I’ve spent £12,500 on a kitchen and I still don’t have one nearly a year later. Any advice for anyone looking at Wickes .... got to B&Q, go to ikea, go anywhere other than here because I wouldn’t buy a tub of paint from them after this. And if anyone requires any imagines of the lovely work they carried out I am very happy to share.”

Helpful Report

Posted 4 years ago

“Awful, awful and awful! Honestly not even worth 1 start. Had a kitchen kitted in September 2019, it’s now July 2020 and the job still isn’t finished. After having a new kitchen and all new flooring installed in my down stairs you would think my house would be a lovely home, wrong. After having the kitchen installed the dishwasher pipe they put on had a tear in so my whole kitchen floor got ruined from water damage, the skirting boards ruined, bottom of doors ruined and my down stairs toilet ruined. I had to have the floor in the toilet taken up and all off the tiles in the kitchen are now cracked due to water damage which is dangerous to walk on. The sink they installed has never stayed full so we can never fill the sink, the fridge doesn’t stay at the correct temperature, the base boards for the cupboards have been cut too small, I have a giant hole in the ceiling, I have no floor in my toilet and the list could go on. After 10 months of numerous emails and phone calls I spoke with them again today to be told ‘your options are to keep waiting for Electrolux to get back to us or claim it yourself through your home insurance 🤣 which just had to be one of the most laughable things I’ve ever heard. The only reason I got there attention in the first place was when I put my first 1 start review on, before that they wouldn’t respond to any of my emails, I got a response within the hour after putting the review on. There whole customer service is absolutely shocking, they don’t care about there customers and love to use the excuse ‘well we need to speak the the instillation/customer manager’ to see what we can do. So I’ve spent £12,500 on a kitchen and I still don’t have one nearly a year later. Any advice for anyone looking at Wickes .... got to B&Q, go to ikea, go anywhere other than here because I wouldn’t buy a tub of paint from them after this. And if anyone requires any imagines of the lovely work they carried out I am very happy to share.”

Helpful Report

Posted 4 years ago

“Over 2 orders I have spent 4 days waiting in and 5+ hours waiting on the phone. Ridiculous! And they won't even compensate me now! The first order arrived over 3 separate days and 4 separate phone calls. The second time I decided to pay the extra delivery charge to ensure everything would arrive on time. Guess what? It didn't! Luckily my wife was off sick the following day to take delivery. No warning at all! Customer services originally agreed I would be given a 10% discount due to the sheer amount of my time being wasted. Now they've changed their tune and won't even refund my extra delivery charges I paid for it not to arrive on time. What a joke! Never again!”

Helpful Report

Posted 4 years ago

“I ordered 6 wheeled storage boxes, ref. 531649405, amounting to £90. Opting for home delivery, due to their size, I thought that would be the easiest way, how wrong I was. Due on Tuesday 14th July between 7am-7pm, I ensured that I stayed in all day, as Wickes couldn't give me a delivery time, when the delivery didn't arrive I rang the customers services on Wednesday. They informed me that the driver had got to his maximum driving time, but my delivery would be today (Wednesday) by 6pm. When again I had no delivery, I rang customers services at 8am on Thursday, they told me that the driver had got to his maximum driving time again!! I would get my delivery today, I was in fact number 5 out of the 51 drops that he had to achieve. Again waited in all day, when I rang customers services at 13.45 and asked for a refund, they told me that I needed to reject the delivery, then they would refund my £90. At 7pm, still no delivery, so if I never get a delivery how will I get my £90 refunded? What a system.........to be avoided!!! Tomorrow I will initiate the Consumer Rights Act 2015. The customer services staff were very polite, but DX Freight obviously can't plan their drops within drivers' hours.”

Helpful Report

Posted 4 years ago

Wickes Reviews