Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong you ask !! Well, almost everything ! Kitchen still not completed after more than 12 months Unprofessional and aggressive Wickes kitchen fitter Many phone calls and emails over the 12 months to many people and departments BUT kitchen installation work not completed No customer support as the company must be inundated with faulty / unfinished work and are unable to handle volume of complaints Do not use Wickes and would not recommend this company for kitchen installations”

Helpful Report

Posted 5 months ago

“We have had a new shower from wickes it was started in May this year and only half finished it's now halfway through July and still NO SIGN of it being Finished I wouldn't an recommend anyone going Wickes It's been 3 months without a Shower”

Helpful Report

Posted 5 months ago

“We went in store on Saturday 20/07 to make a purchase. We were served by a lad who was talking throughout our transaction on his headset. We had to 'interrupt' him to ask questions about prices and his attitude made us feel like we had interrupted him. He continued to speak and each time we needed to ask, we were met with him offering an apology to whoever he was talking to on his headset. The only time he spoke to us was to ask if we had a trade card. I asked him a question re the trade card and he was so busy engaged in conversation that he simply repeated the question rather than answering my query. I told him that I was not impressed with his attitude and the rudeness of having a conversation whilst serving. He did not apologise or say anything. When we paid for our items (nearly £50), he handed us our receipt with no thank you or goodbye. We will seriously reconsider using Wickes in Bognor Regis again if that's the attitude of the sales team.”

Helpful Report

Posted 5 months ago

“Wickes is shockingly bad. Don’t buy anything other than a box a screws . Order kitchen units in store and paid in store for next day delivery . 4 days later no units, so cancelled the order , remembering I cancelled order before taking delivery. Anyway delivery turned up , told driver the order had already been cancelled , so units went back in the truck . After weeks and phones calls to ‘customer service ‘ still no refund . Despite me never taking delivery . Hopefully Wickes will go out of business and be replaced with something better. Don’t buy from Wickes . 10sec to take your money , weeks to get it back”

Helpful Report

Posted 5 months ago

“Wickes messed up my click and collect order for an item they had in stock. They told me they had an issue with their system, and as such I could not get my order.. despite them taking the money for it. Roll forward two weeks, and I still have no product and no refund, despite multiple attempts to get a refund. All e-mails are ignored. Phone calls to customer services 'promise' a refund, but nothing comes. I have had to resort to raising a claim against them using PayPal (thank god I paid with PayPal), as they are simply stringing me along. TLDR Wickes will take your money and take advantage of the fact you are just a small fish in a big pond, knowing you are basically at their mercy for how and when you might recieve your money back. This whole thing has wasted hours of my days, and they don't give a damn. ALWAY pay with PayPal if you can, these grifters will fleece you if any 'issues' are encounter on their end.”

Helpful Report

Posted 5 months ago

“This being by 3rd and final kichen from wickes 4 out 5 units warped/sagged 1000 base 1000 corner 2 x 1000 wall units all effected The kitchen was designed by wickes Base units need more legs as sag back and front Wall units sag across front putting doors out of alignment Wickes only willing to refund wall units. As they said extra legs. Needed in middle of base units that units are not made for and they do not supply. I installed by there instructions and used every component. Would never fit another wickes kitchen again.”

Helpful Report

Posted 6 months ago

“Faulty door delivered (very obvious manufacturing faults). Customer service advised it would be a 48 hour turn around on replacement. That sounded fair enough. However it’s actually taking SIX days to replace the door (which was in stock) - delaying ongoing work by a week. Had I ordered the same model door online, Wickes promises next day delivery. Why should it take 6 days for your customer service to deliver the same product? If you sell your customer faulty goods, replacement should be done quickly and efficiently - not take the better part of a week. Incredibly poor customer service compared to competitors.”

Helpful Report

Posted 6 months ago

“Ordered a kitchen back in January 2023 & it’s still not finished. Dealt with over 14 members of head office staff, get promised the world & get nothing. Kitchen was designed by Wickes designer & installed by Wickes installer, yet so many mistakes & unfinished. The installer was a bully to the point I had to change my locks as I felt threatened by him. Get told on over 20 occasions that someone is going to come & sort it out & YES still over a year later nothing has been done. I have been bullied from the moment I had concerns. I’ve been In refurbishment for over 30 years & have never experienced anything like this. So wish I had read reviews on them & I never would have ordered from them. My designer had all details of my over spec etc & the full space of the room, before the old kitchen was removed & once the old kitchen had been removed, he came again to double check!!! Nothing fits as corner spacers weren’t put in place, bridging units don’t open as they hit the new lights fitted by the installer, dishwasher door doesn’t open as it hits the oven door etc etc my list is endless. As mentioned before head office do nothing. 3 members of staff explained that the kitchen needed to be removed & correctly fitted with all spacers etc yet this was never done . After over a year of trying to get this sorted I’m at the end of my tether of pure incompetence & B.S.”

Helpful Report

Posted 6 months ago

“I have had the most horrible experience of the 3 bathrooms I had freshly installed in my home- I have to say the designer in the store was polite and good, however our nightmare started soon after this stage. The installer supplied was a Mathew Baker installation company from Northallerton. This guy is incredibly rude, incompetent, racist and dismissive. The work was done in a very incompetent manner which left several problems for us to deal with and with NO support from this guy. On top of this Wickes have taken NO steps to remove him from their ' approved installer status' which is nothing but corrupted boys network helping each others and supporting each others mess. For the past 6 months I have been fighting for my right and yet it is to get resolved! I have not only wasted my £20000 on these incompetent people, but also have received a constant ridicule and racist attitude from these people to make us feel unwanted and troublesome. I wish I had NEVER gone to Wickes and their horrible installers and have taken some reputed company. This whole experience has given us sleepless nights for past 6 months and I would NEVER EVER recommend this company to anyone in my life!! I wish I could rate these guys a 0, but they have not made this on deliberate reason.”

Helpful Report

Posted 6 months ago

“Thieves sent a dodgy tradesman who spent most of the day watching the war in Ukraine Russian tradesman slagging off Ukraine all day”

Helpful Report

Posted 7 months ago

“Awful customer and installer experience, faced with a massive amount of stupidity and ignorance from the Regional Installation Manager, Kelly Raine, who attempted to unjustifiably extract money from installers for apparent 'problems'. Incredibly delayed communication, unreasonable commissions (more than 50% taken by designers and managers, after claiming to take 0% comission), incredibly low and poor product quality, and shipment delays. Majority of the customers who I had come across, would definitely NOT recommend working, collobaoration or buying from Wickes. Please take serious consideration before getting works done! Thanks.”

Helpful Report

Posted 7 months ago

“Had a bathroom fitted and during installation I had cause to contact customer service. First of all ,Each time I tried I just got put on hold ,then got cut off. So I tried E.Mail which they ignored. Then I got a call from someone called Lauren who told me she was my 'go to person if I needed anything ' I tried calling her several times and got cut off. Eventually the bathroom got completed,However after nearly 4 weeks ,All the scrap 'over a ton of it ' From my old bathroom still hasn't been collected from my garden. After threatening to load my car bit by bit and dump it at their showroom in Blackpool, They still haven't arranged collection. It's like ,They have had my money ,So now they don't give a toss. Please avoid dealing with Wickes because their customer service is non existence, They are so rude and unprofessional. I have no alternative now but to carry out my threat of taking the rubbish and dumping it at their showroom. My patience has run out”

Helpful Report

Posted 7 months ago

“The kitchen was fitted in January of this year. On the whole the fitters were efficient, polite & helpful & we were pleased with the final results. However we were charged for some work which hadn’t been completed and we are having problems with the washing machine. Wickes customer relations said they would chase up the overcharging (this hasn’t been done) We have tried contacting customer services several times, by email & phone. The phone rings for 30 minutes with no reply & the same generic email is sent each time. We are very disappointed with the after care & feel we couldn’t now recommend Wickes”

Helpful Report

Posted 7 months ago

“So I ordered materials to build a wooden structure inside my stables. Wickes cancelled the delivery and then rebooked it for a day and time which I said would not work for me. Customers cannot contact them to cancel the delivery slot, spent £1.5K expect better. Will not use again.”

Helpful Report

Posted 7 months ago

“This compnay is terrible - please avoid. Phil should be ashamed to be associated with them.”

Helpful Report

Posted 8 months ago

“I purchased a hedge trimmer from Wicks Pinners Brow in Warrington today ,the service was by a very helpful lovely lady named Lisa, her assistance and manner was exceptional it is great to be served by someone who's like that.”

Helpful Report

Posted 8 months ago

“Today a lovely lady in Wickes in South Ealing went above and beyond to find me the size Tarpaulin that I needed. Thank you 'Mrs Wickes'!!”

Helpful Report

Posted 8 months ago

“Terrible bathroom installation process. The designer ordered the wrong sizes that arrived and didnt fit (e.g. sink too big for unit etc), the fitters they sorted couldn't speak english and were not able to do the job (e.g. grouting lots missing, broke tiles etc), still ongoing complaints and trying to get them to finish the jobs 2 months on!!!”

Helpful Report

Posted 8 months ago

“Appalling service after not receiving “next day “ order paid for and not delivered by DPD. Endless phone calls to customer services at WICKES, emails and hours spent waiting for promised delivery . After DPD saying erroneously yesterday that my order had been delivered with a photo of an unknown door to unknown person, WICKES tell me this being treated as a new complaint and will report after 72 hours. Nearly two weeks after “next day “ delivery still hasn’t been delivered. BEWARE when ordering online from WICKES! My order number is 664082284.”

Helpful Report

Posted 8 months ago

“I will not use WICKES again owing to them using the appalling delivery service DPD.I have had a week of ringing their customer service about this, only to be fobbed off each with they will contact DPD ,many times and promises of a deliveries all of which have failed, I have asked that senior management now sort out this problem only to be told they can only contact DPD., with same result. Yesterday after so many failures and time wasting , I received a note from DPD saying my delivery HAD BEEN MADE, with a photo of an unknown front door and name of an unknown person who received it, Please WICKES SORT THIS OUT! Be warned if you order online from WICKES you may not receive your “ next day “ delivery we’ll over a week later. Meaning you will waste hours of time waiting for a delivery that never turns up, hours on the phone to customer service being fobbed off with the same answer they will investigate with DPD again and again and again , with no resolution.Unable to start the project you had allocated time for over a week ago. I ASK AGAIN THAT MY COMPLAINT IS ESCALATED TO SENIOR MANAGEMENT. My order number is 664082284.”

Helpful Report

Posted 8 months ago

Wickes is rated 1.5 based on 1,707 reviews