Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

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“My experience with the Wickes Muswell Hill store reflectes how Wickes is unprofessional and not a company to trust. The above store designer agreed with us that we post our London property key to her store so a surveyor can go prior to our placing and order as we live outside London. That's after playing many games about the offer regarding the pricing which was going to cost us 20000 GBP for the kitchen and bathroom, something we were willing to pay for a integrate, trustworthy and honest company. But she played games to trick us to commit and pay upfront then face more hidden costs. Before we realised the games, we sent our property key to them using secure post. But because we then disagreed to pay the deposit first and said we won't go ahead with the order, the vindictive store designer and her manager refused to post our key back to us. We live outside London and the lockdown can go on for months, which means we cannot possible collect the keys ourselves. Once they took possession of the key and we didn't progress the order, they are refusing to send it back. They first said that sending it back was conditional on our placing an order! Ridiculous claim indeed. Then oh it's not store policy to post the key back: if so, why did they accept for the key to be sent to them and posted back in the first place? We have evidence emails and texts. Then when I contacted customer service, the new lie was we are short of staff so have no time to post it. Also evidenced in an email!! Then, when we posted a review here, we received more lies from Wicked and again they continue to hold on to our key at their Muswell Hill store. I contacted the customer relations manager as well as the CEO and will relentlessly continue to escalate and expose their lies and poor staff. I also reported the incident to the police so if anything happens to our now insecure property, Wicked Wickes and its staff will be held responsible. It's amazing how trusting the Wickes name was such a big mistake. My advice is to run away from Wickes and their lies. Otherwise you will have a problem with your property, like us. I will continue to tell the story everywhere to protect other customers.”

Helpful Report

Posted 3 years ago

“Do not touch Wicks. I have a kitchen fitted 3 months ago, a side panel and edging was missing. I have had these two items for nearly two months and no-one has come back to fit them. After numerous emails to sales person, messages to fitter, both of whom are ignoring me I resorted to emailing customer services, who are also ignoring me. Great up until they have got your money, then don't want to know. They have consequently lost a new bathroom sale from me, and a kitchen and bathroom sale from a friend.”

Helpful Report

Posted 3 years ago

“Went to 4 different shops because website said they had 1 in stock only for staff to try to sell me a faulty item that someone else had returned! Surely if something is returned then it shouldn't be sold again and cant believe a major retailer does not have systems in place to prevent this! Also the router I returned to Baguley store on 5/1/21 is now also showing on the website as back in stock despite me telling counter staff that it was faulty! Extremely poor”

Helpful Report

Posted 3 years ago

“Absolutely terrible service, had a bathroom installed within the 1st year had so many issues eg: leaking shower tray, shower tray over flowing as water not draining away fast enough, shower tap jamming when on, sistern running after flushing toilet as the ballcock was stuck, floor cracked after a year. Had to keep chasing up for repairs that are still not all fixed. Now told floor is wear and tear as its been down a year.”

Helpful Report

Posted 3 years ago

“AVOID WICKES AT ALL COSTS IF YOU WANT GOOD SERVICE!! Needed to completely refit two bathrooms. Made appointment with Design Consultant who was very competent and helpful. Due to availability of my installer it was critical the all items were delivered within 4 weeks. Design Consultant has no visibility of stock levels!!. Placed order and told would have phone call or e mail following week confirming availability and to arrange delivery date. Also placed in store order for tiles and arranged delivery date at time of purchase. Had contact from Wickes as promised following week to arrange delivery of main order - so far so good. Two weeks later and two weeks before due delivery had phone call from Wickes Customer Service saying that some of my items were on a twelve week delivery and some on a six week delivery. No concern or apology from Wickes that this would seriously affect my plans as my installer was fully committed elsewhere until Spring 2021. Spoke to Design Consultant who said as he could not see what was in stock he would get someone from Customers Services to contact me that day who did have visibility of stock levels to see if suitable alternatives could be provided to meet my commitment . No phone call that day, waited another two days then cancelled orders for bathroom fittings and tiles. Two weeks later van turns up with tiles!!. Driver not pleased when I told the order had been cancelled and he take the tiles back. Although the money for the main order was refunded quickly it has taken me almost a month to get the money for the tiles refunded. Wicked have no concept of customer service and no empathy with customers when they fail to fulfil their promises. To cap it all after I cancelled my orders a little while later I received an e mail from Wickes thanking me for my order and attaching a 10% off voucher for paint etc to complete my project. I responded thanking them for their kind gesture but asked if I could have a B&Q voucher instead as I would never step inside a Wickes store again!!! Funnily enough did not get any reply.”

Helpful Report

Posted 3 years ago

“FIRST & LAST TIME I WILL USE WICKES!!! Ordered for the first time ever and been TOTALLY let down. Chose a Delivery Date, got text confirmation on the morning of delivery that it would be delivered on chosen/given date (21.12.20) - NOTHING (having waited in ALL day for an ALL DAY delivery slot!! Went on Wickes "Track my Order" link - Said my Order had been delivered!!?? Contacted the call centre on 22.12.20 - who confirmed that on THEIR Tracking system it had NOT yet been delivered and was out for delivery on 22.12.20. So again waited ALL day - SURPRISE SURPRISE - NOTHING AGAIN!!! Called Customer Services again today 23.12.20 and NO APOLOGY and now been told that I have to wait until Wickes have contacted the Courier and heard back BEFORE they process my Refund, which then will take 14 Working days!!!!!! TOTALLY UNNACCEPTABLE, WHOLLY INEFFICIENT AND TERRIBLE CUSTOMER SERVICE. BEWARE!!!!! I WILL NEVER USE A WICKES STORE/ONLINE EVER AGAIN”

Helpful Report

Posted 3 years ago

“Wickes bathroom fitter. Flooring was over ordered and we got a refund on some of it but other items we are still stuck with. The fan for the shower, picked by the designer, was not suitable so I had to go to Wickes to get a refund and purchase the appropriate fan for the electrician which works fine. Now after 12 months the floor is starting to come up. Luckily still got some opened boxes of it in the loft and will be going in to Wickes soon to see what can be done, but not hopefull. Even though you have a fitter appointed by Wickes all the other `tradesmen` are self employed. We would not recommend Wickes to anybody.”

Helpful Report

Posted 3 years ago

“What went right would be much quicker. Bathroom ordered in September. Work started in November. Middle of January it is still unfinished. Part of the toilet was delivered and part of it was missing. It turned out that the toilet was discontinued. We had to source the toilet ourselves. The sink worktop was missing in the delivery and it took phone call after a phone call to sort it out. We were dealing with the most inefficient Customer Services Agents who promised to do things and never did them. The pump was not delivered on time and we had to chase and chase that too. One of the shower panels was the wrong size and it is still to be delivered. The fitter had to fit one correct and one incorrect size!!!! It is still be swapped! The cabinet above the sink was incorrect size ( too large) and the correct one one was supposedly delivered on the 19th of December and despite the confirmation of delivery e mails it never arrived. The delivery can not be traced on line as the delivery number is not recognised! Wickes is the most inefficient company I have ever dealt with. We were planning to have our kitchen done and needless to say they will never ever be used again. The right hand does not know what the left hand is doing and how they are still in the business is beyond me but rest assured I will advertise this chain of incompetencies everywhere. This is just a start.”

Helpful Report

Posted 3 years ago

“Went to Kettering store the other day and it looks like it’s ready to close down. Lots of empty shelves. Saw an item I wanted online, supposedly 8 of them in stock but the item’s size wasn’t given in the description. So I went to the store to look at the item before buying. No sign of the item on the shelf and not even a price ticket to show where it should have been. Gave up. Probably just as well because only one till open so a very long queue. Meanwhile, my partner went to customer service desk for a click & collect item. Member of staff (who was only partially wearing her face mask) just walked away! Turns out she went to swap places with a colleague but she didn’t say a word! What a shambles. Wickes should be embarrassed”

Helpful Report

Posted 3 years ago

“Wickes promised me a kitchen but did not expect it to take 3 months to arrive. Don’t go to Wickes for your kitchen. Very stressful experience for myself and my builder. Customer service bad quality. Promises they could not keep. Too many texts and then cancelling delivery the day before. No sink to install worktop. Unbelievable, even at the very top the CEO David Wood office. They don’t appreciate their customers enough to spend that kind of money. Never had such a bad experience like this.”

Helpful Report

Posted 3 years ago

“We ordered a kitchen back in February from wicks and obviously because of covid the fit was pushed back. We finally received delivery of the kitchen in early June although a number of items were still missing. The fit didn’t commence until almost two weeks later meaning that one of the rooms in are house was unable to be used with no communication from the wicks office as to time frames. The time frame for the fit given to us was two weeks this stretched out to over three weeks again with no communication from the office. The fit in general was to a good stand but still a few things that we let go as this process had allready taken any enjoyment and excitement out of having a new kitchen. One issue we had was the fact that the boiler unit was fitted out of level meaning it was catching on the worktop. The fitter came to fix this issue but instead of levelling the unit just lifted the hinges with screws resulting in using the wrong length coming through the unit. Now we are currently in the process of waiting for a signal panel to hide the damage made to the unit this should of been ordered a month ago yet still waiting on delivery. 6months has gone and still the kitchen is not complete the office are not responsive promise the world but follow through with none of the promises made all in all this has been a very stressful and upsetting experience Advice to anyone is to not release any money to wicks until 100% happy and don’t take up the interest free credit as this means they get there money before completing the fit resulting in them no longer seeing you as a priority”

Helpful Report

Posted 3 years ago

“Absolutely horrendous experience with customer service, several members of the team have mislead us and actually told us outright lies. They do no respond to emails regarding our issues with them, we are out of pocket over £1,000 due to their errors and all they will say is "it is unfortunate".”

Helpful Report

Posted 3 years ago

“Rushden wickes very low or no stock at all for many items, ballast, bonding, sand, etc. 0 stock for weeks, absolutely terrible.”

Helpful Report

Posted 3 years ago

“TERRIBLE just terrible missing hinge my fitter had to make the work top curved it came in flat pack I dint ask for flat pack I wanted it already made so my fitter could just fit it in not impressed never EVER order. Kitchen from wicks even if it was the last shop on earth 🌏 what horror is gonna be next I can’t cope my fitter is not happy either very appalling”

Helpful Report

Posted 3 years ago

“Have shopped in Wickes for many years but they've taken their eye off the ball. Experience in shop today where an item was marked one price and they tried to charge more. Then he couldn't leave till to check. All very last century. Will be shopping at Screwfix in future whenever possible.”

Helpful Report

Posted 3 years ago

“Brentwood store is terrible - both with click and collect (have had two recent orders when been phoned back several hours later to be told no stock available) and in-store. Customer service also very poor (vs other DIY chains). Clearly hasn't used the benefit of increased DIY demand to invest in either store or staff”

Helpful Report

Posted 3 years ago

“What a shambles. Their website's checkout provided nowhere to enter card numbers (i.e. no way to pay them). Their telephone sales people were able to put the transaction through after taking my details, but then I got an email saying "Regrettably, we are unable to process your order on this occasion."”

Helpful Report

Posted 3 years ago

“Excellent service from Samantha at Wicks Taunton. She located a spare part for our Loo and arranged delivery straight away. She rang the following day to advise us when the delivery would be done. Part and delivery free and the was fitting was out of its guarantee Such brilliant customer service and many thanks again.”

Helpful Report

Posted 3 years ago

“Website says 20 items in stock in minworth,go all the way over from burton and they tell me they haven’t got any”

Helpful Report

Posted 3 years ago

“Delivered wrong goods. Have been trying to phone them all day they do not answer the phone. The goods are to large to fit in my car have you any suggestions how to get the right goods. I have had to pay the person who was to fit it a days money.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,702 reviews