Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“Wickes bathroom fitter. Flooring was over ordered and we got a refund on some of it but other items we are still stuck with. The fan for the shower, picked by the designer, was not suitable so I had to go to Wickes to get a refund and purchase the appropriate fan for the electrician which works fine. Now after 12 months the floor is starting to come up. Luckily still got some opened boxes of it in the loft and will be going in to Wickes soon to see what can be done, but not hopefull. Even though you have a fitter appointed by Wickes all the other `tradesmen` are self employed. We would not recommend Wickes to anybody.”

Helpful Report

Posted 3 years ago

“What went right would be much quicker. Bathroom ordered in September. Work started in November. Middle of January it is still unfinished. Part of the toilet was delivered and part of it was missing. It turned out that the toilet was discontinued. We had to source the toilet ourselves. The sink worktop was missing in the delivery and it took phone call after a phone call to sort it out. We were dealing with the most inefficient Customer Services Agents who promised to do things and never did them. The pump was not delivered on time and we had to chase and chase that too. One of the shower panels was the wrong size and it is still to be delivered. The fitter had to fit one correct and one incorrect size!!!! It is still be swapped! The cabinet above the sink was incorrect size ( too large) and the correct one one was supposedly delivered on the 19th of December and despite the confirmation of delivery e mails it never arrived. The delivery can not be traced on line as the delivery number is not recognised! Wickes is the most inefficient company I have ever dealt with. We were planning to have our kitchen done and needless to say they will never ever be used again. The right hand does not know what the left hand is doing and how they are still in the business is beyond me but rest assured I will advertise this chain of incompetencies everywhere. This is just a start.”

Helpful Report

Posted 3 years ago

“Went to Kettering store the other day and it looks like it’s ready to close down. Lots of empty shelves. Saw an item I wanted online, supposedly 8 of them in stock but the item’s size wasn’t given in the description. So I went to the store to look at the item before buying. No sign of the item on the shelf and not even a price ticket to show where it should have been. Gave up. Probably just as well because only one till open so a very long queue. Meanwhile, my partner went to customer service desk for a click & collect item. Member of staff (who was only partially wearing her face mask) just walked away! Turns out she went to swap places with a colleague but she didn’t say a word! What a shambles. Wickes should be embarrassed”

Helpful Report

Posted 3 years ago

“Wickes promised me a kitchen but did not expect it to take 3 months to arrive. Don’t go to Wickes for your kitchen. Very stressful experience for myself and my builder. Customer service bad quality. Promises they could not keep. Too many texts and then cancelling delivery the day before. No sink to install worktop. Unbelievable, even at the very top the CEO David Wood office. They don’t appreciate their customers enough to spend that kind of money. Never had such a bad experience like this.”

Helpful Report

Posted 3 years ago

“We ordered a kitchen back in February from wicks and obviously because of covid the fit was pushed back. We finally received delivery of the kitchen in early June although a number of items were still missing. The fit didn’t commence until almost two weeks later meaning that one of the rooms in are house was unable to be used with no communication from the wicks office as to time frames. The time frame for the fit given to us was two weeks this stretched out to over three weeks again with no communication from the office. The fit in general was to a good stand but still a few things that we let go as this process had allready taken any enjoyment and excitement out of having a new kitchen. One issue we had was the fact that the boiler unit was fitted out of level meaning it was catching on the worktop. The fitter came to fix this issue but instead of levelling the unit just lifted the hinges with screws resulting in using the wrong length coming through the unit. Now we are currently in the process of waiting for a signal panel to hide the damage made to the unit this should of been ordered a month ago yet still waiting on delivery. 6months has gone and still the kitchen is not complete the office are not responsive promise the world but follow through with none of the promises made all in all this has been a very stressful and upsetting experience Advice to anyone is to not release any money to wicks until 100% happy and don’t take up the interest free credit as this means they get there money before completing the fit resulting in them no longer seeing you as a priority”

Helpful Report

Posted 3 years ago

“Absolutely horrendous experience with customer service, several members of the team have mislead us and actually told us outright lies. They do no respond to emails regarding our issues with them, we are out of pocket over £1,000 due to their errors and all they will say is "it is unfortunate".”

Helpful Report

Posted 3 years ago

“Rushden wickes very low or no stock at all for many items, ballast, bonding, sand, etc. 0 stock for weeks, absolutely terrible.”

Helpful Report

Posted 3 years ago

“TERRIBLE just terrible missing hinge my fitter had to make the work top curved it came in flat pack I dint ask for flat pack I wanted it already made so my fitter could just fit it in not impressed never EVER order. Kitchen from wicks even if it was the last shop on earth 🌏 what horror is gonna be next I can’t cope my fitter is not happy either very appalling”

Helpful Report

Posted 3 years ago

“Have shopped in Wickes for many years but they've taken their eye off the ball. Experience in shop today where an item was marked one price and they tried to charge more. Then he couldn't leave till to check. All very last century. Will be shopping at Screwfix in future whenever possible.”

Helpful Report

Posted 3 years ago

“Brentwood store is terrible - both with click and collect (have had two recent orders when been phoned back several hours later to be told no stock available) and in-store. Customer service also very poor (vs other DIY chains). Clearly hasn't used the benefit of increased DIY demand to invest in either store or staff”

Helpful Report

Posted 3 years ago

“What a shambles. Their website's checkout provided nowhere to enter card numbers (i.e. no way to pay them). Their telephone sales people were able to put the transaction through after taking my details, but then I got an email saying "Regrettably, we are unable to process your order on this occasion."”

Helpful Report

Posted 3 years ago

“Excellent service from Samantha at Wicks Taunton. She located a spare part for our Loo and arranged delivery straight away. She rang the following day to advise us when the delivery would be done. Part and delivery free and the was fitting was out of its guarantee Such brilliant customer service and many thanks again.”

Helpful Report

Posted 3 years ago

“Website says 20 items in stock in minworth,go all the way over from burton and they tell me they haven’t got any”

Helpful Report

Posted 3 years ago

“Delivered wrong goods. Have been trying to phone them all day they do not answer the phone. The goods are to large to fit in my car have you any suggestions how to get the right goods. I have had to pay the person who was to fit it a days money.”

Helpful Report

Posted 3 years ago

“Brilliant prompt curtious service from wickes, from phone call to customer services, where I didn't have to wait too long to receive advice from a helpful, factual advisor, to prompt delivery within 2 days Mike the flat load delivery man delivered plaster board this morning, phoned beforehand, then arrived with a smiley polite manner and very efficiently and swiftly manouverd the plasterboard onto our drive. All shrink wrapped in plastic to keep the weather off.. Pleasant surprise. Couldn't have asked for better service.. Thankyou Mike and wickes 😊”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Incredibly rubbish service in store online and on the helpline .Ist issue still not resolved wrong paint given and as the label was covered (colour was the same ) I didnt realise, decided to crack on with the woodwork and the paint is unusable. If I wanted to coat my woodwork with opaque p.v.a then I would .Unfortunately for me this was a quick dry white satin which I brought 2.5 litres of to do all my doors with .The back says that on already white paint may need 1 coat , well I've used half the tin (1.25 litres) on one door which is really patchy with drips.All texture no colour . All the methods below were used to communicate .”

Helpful Report

Posted 3 years ago

“Extremely disappointed with the way our online order was handled. We were told that our product (a cooker hood costing £900) would be delivered within 14 days of order. When this date passed we went on track our order to find out the lead time had been extended to 28 days without us being told. After the 28 days again with no update we e-mailed Wickes and were told that the supplier was having difficulty sourcing the item, so delivery would now take place some seven weeks after the order. We e-mailed back advising that we were incurring extra costs for the hood to be installed in our new kitchen after the rest of the project was completed and Wickes never responded to our e-mail. When we were advised that the hood was again delayed we have cancelled the order. While we realise that, in the current Covid epidemic, logistics are difficult, we received absolutely no after sales service from Wickes whatsoever. We would advise anyone reading this to avoid Wickes like the plague.”

Helpful Report

Posted 3 years ago

“I'm currently in dispute over some tiles with colour mismatch in the same batch/stock number - won't go into details.....However I just can't believe how defensive and aggressive the help line/customer service people are. Their default position is to defend Wickes to the hilt in the face of obvious failure to supply goods fit for purpose. They have told me to stand down my tiler at £200 p day - but refuse to accept any liability/costs until the manufacturer responds. This could be 48hrs +....and the odds are they will find in their own favour, putting me out of pocket. Its another example of big company bullying. I've saved for this bathroom for 18 months. With so much choice out there, its a wonder these clowns are still in business. If I'd have seen all the negative reports here prior to ordering, I would definitely have thought twice.”

Helpful Report

Posted 3 years ago

“Twice I have ordered and paid for goods and twice they have failed to deliver the ordered goods. The first time in July I was told they had been sold my paid for goods to someone else and that my requested date of delivery was too far in advance - 10 days! This time they delivered a cheaper and thinner floor board to what I had ordered and paid for. Perhaps I should have learned my lesson from July. Clearly if you want the correct item you have to get it yourself from in store 😢😡😢😡😢”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews