Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever , rude staff unhelpful, 2 failed deliveries in 1 day Never ever wickes”

Helpful Report

Posted 5 years ago

“No customer service at Wickes Crystal Peaks just a very ignorant kitchen designer, he needs to do a course on how to speak to customers before designing a kitchen!”

Helpful Report

Posted 5 years ago

“Bought a kitchen from Wickes and the cost started to get higher and higher for installing so informed designer I wanted to find a private fitter. He informed me that if i wanted a professional job doing i should go with Wickes. Met with Wickes installer who due to bad job Wandsworth council had done with piping said some pipes needed to be moved down as they were in way, which meant couldn't put cooker where designer had planned. He was also going to build and plaster a new wall so I could have extra cabinets on my wall. Foolishly let myself be convinced they were the best for the job but as soon as they started it was one cutting of corners after another. Was told it was too difficult to move pipes after all and so came home to find a second new wall had been built, which at the top has already started to crack. The rubble has been left where it fell and cupboards put in front just hidding it. Holes made for wiring have also not been filled just cupboards placed in front, again hiding it. Was told this is normal and up to British Standards. The chimney fan is scratched and installer said it came from the factory like that, Wickes installation manager refuses to change it, in fact he seems to have disappeared and won't answer messages from builders or designer. Tap is left dripping. Units back panels are damaged. Corner of one unit is not fixed properly and is lose. Holes in wall not fixed before new tiles placed on top. Seriously the list goes on and on. Are for the 2nd time being told that this is all up to British Standards told installer to leave and now have a unfinished kitchen. Had waited 23years for a new kitchen and was charged over £11,000. Please be careful. Kitchen units are nice but installation horrendous and NOT up to my British Standards.”

Helpful Report

Posted 5 years ago

“On Saturday February 16th, Wickes delivery system has failed and when I was completing my online order I was asked to complete the order at that point skipping delivery details.I have been assured that I would be contacted later regarding the delivery details. My intention was to have a delivery done on Tuesday morning and I was happy to pay extra charge for morning delivery. Later on I have received email from Wickes notifying that my delivery would happen between 8 am and 6 pm on Tuesday. I have called customer services and explained that this is not suitable for me asking to change it to the morning delivery as I intended. I have been told that this would not be an issue and delivery slot would be changed. On Monday I have contacted customers services again to confirm the delivery timings and I have been told that the change was not done. As a result it was too late and I had to change my plans and be ready to be at home all day on Tuesday. On Tuesday, no delivery has been done between 8 am and 6 pm. I have contacted customer services and was told that driver was being delayed. As a result I had to cancel my plans for the evening and now I have to contact Wickes to figures out what to do next. No one from Wickes made any attempt to contact me on Tuesday to notify that any delay would occur”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID!! Purchased bathroom and installation from wickes PLYMOUTH, supposed to fitted 26/11/18 and to take a week to complete actually finished 12/01/19. Wickes ordered bathroom fixtures that wouldn’t fit in our bathroom, only picked up at installation and wickes couldn’t supply new products to us for 7-10 days after the proposed installation was due to finish? Myself and fitter had to source new products from competitors. Poor workmanship, plastered walls finished like bananas, acrylic panels flex and cuts can be seen in corners of shower enclosure and not covered by corner trim supplied, porcelain tiles fell off down the wall, chipped every tile when cutting and blamed us on our choice of tiles so we agreed to purchase out of our own pocket new tiles and they agreed to fit for free. 2nd attempt still chipped the tiles when cutting, uneven cuts, broke a tile when fitting the basin and stuck it back together with grout bent every metal tile trim, and mitred corners don’t meet again we were blamed for our choice of tile, 600x300x6 ceramic that was checked by fitter before purchase?? Radiator leaked and had to have bowls under valves until fitter was able to come back out and tighten and now valves have been bent and go into the wall at an angle. Valve for shower not fitted straight, dropped new stone shower tray apparently on his foot, there was a huge bang and I went to investigate when I got to the bathroom tray was in position?? Which makes me think it had been damaged because if that deep stone tray had fallen on his toe it would have broken his toe but the fitter was able to continue working?? Complained about all the above to area installation mgr after he had spoken to fitter and stated it was our fault as our walls aren’t straight?? Plaster board walls?? And all the boards should of been replaced to get even walls, or completely torn down?? We were quoted by fitter to replace all plaster board but he didn’t do this as said walls were in good condition?? Only agree that the tiling wasn’t up to standard and as a gesture of goodwill will will refund for the tiles we purchased and we will have to find a fund our own independent bathroom fitter tiler to take down and replace?? So much for your 2 year guarantee?. Happily upload all photographic evidence on wickes PLYMOUTH Facebook page! But sure they’d remove as highly embarrassing! AVOID AVOID PLYMOUTH WICKES”

Helpful Report

Posted 5 years ago

“Kitchen planner couldn’t hide his disappointment that we, the customer in the planning stage of our kitchen had dared to change our minds. Was very flippant and dismissive about how long it would take to re price; elaborate plans were not needed. If he had listened in the first place some of the alterations wouldn’t have been necessary. He was aware we did not want the appliances including. It isn’t the sign of a good salesman ignoring and riding rough shod over someone’s wishes. Made ridiculous comments about number of appliances needed limiting the number of cupboards. Sorry but it’s a tool, not a jewel; a working kitchen. We are ready to order and buy and are pretty likely to go elsewhere. Almost a week later and have heard nothing, so today we are ordering our kitchen from another retailer. This review is regarding the Macclesfield Store.”

Helpful Report

Posted 5 years ago

“Wickes are useless from store to customer services best advice use another store especially Croydon branch”

Helpful Report

Posted 5 years ago

“I nearly tried my best to contact concerned, responsible customer service representative. I have visited three time Wickes Bedford store for picking up a unused delivery and about 150 min on phone to reach out them but still my return delivery is lying at my shop which is blocking the way for other shop keepers , Very much frustrated and disappointed by Wickes Bedford team, their so called manger has no time to even talk. I even visited Wickes NORTHAMPTON for resolving this issue but she was unable to do it. So pathetic and poor customer services and after sales corresponding. Plz don’t don’t order wrong item , it would be great mess to return unused item at Wickes store. They are only happy to fresh , repeat buying but it is not their problem after sales service. So bad”

Helpful Report

Posted 5 years ago

“Mis sold a service. Was advised they would survey a bathroom. They didn't. Paid for their "dry Fit" (£3000) and was advised there would be a few extras for additional pipework etc... Their approved fitter /installer said extras would be £300 to £400. Installers final bill was £2800 ! Spoke to the installer and asked how much of the £3000 dry fit he received. he confirmed £1000 but this was based on commission for the size of the sale of the suite. Wickes have charged £3000 for an installation and only paid £1000 to the fitter and retained £2000. I complained about this to Wickes and they said to raise it with the furniture ombudsman and that their fitter still needed paying before they would pass off the work and provide a guarantee. The DRY FIT is an absolute con.”

Helpful Report

Posted 5 years ago

“Very bad customer service and incorrect product description on their website, meaning that I incurred in additional expenses which they refused to cover. They just suggested I contacted the Ombudsman if I wasn't happy. Would never use again.”

Helpful Report

Posted 5 years ago

“Waited in for a delivery. Rang at 4pm to ask why it had not arrived. Was told that delivery will not be made and it may be next day or day after. I had been waitng for doors and had a carpenter arranged to fit them the next day. Terrible service and i will not be buying from wickes again without an improvement in customer support.”

Helpful Report

Posted 5 years ago

“I am a repeat Wickes customer, and so bought and had a small kitchen fitted by them. Was told the fit would take 4 days so I paid £2000 to have it fitted (specialist work on top of the quote), although was reserved on their time frame as it is a SMALL kitchen. In actuality, the fit took 2 days... £500 per person, per day! I have now been chasing for a month to find out why I have been ripped off on the fit cost, with no response at all from their customer service. Its pathetic. Top tip... if you sre buying a kitchen from them, outsource the fitting”

Helpful Report

Posted 5 years ago

“the order should not be split in two so one has to wait twice. paying for morning delivery does not mean 3.30pm. customer service are not able to contact delivery to see why order is late. go elsewhere if you want proper service”

Helpful Report

Posted 5 years ago

“Hi I am loyal customer of Wickes since long time, unfortunately Wickes after sales service is so poor and ridiculous that no body is ready to own the responsibility. I requested/ raised a re collection of unused jumbo bag, which was wrongly ordered, I went to Bedford Wickes and they directed me to customer service (items were purchased from Bedford) , support teen again dierected to Bedford store where I paid charges £30 for collection from my shop, now it is 14 days passed and I have phoned many time to Bedford and customer support team but it is still pending. Now ultimately I am again physically at Bedford store for resolving this issue , but still it is not. Really very bad experience for returning items although Wickes are quite happy for repeat buying any time. Very poor, pathetic and annoying customer service after sale.”

Helpful Report

Posted 5 years ago

“Great communication, thorough packaging and speedy delivery!”

Helpful Report

Posted 5 years ago

“Delivery service appalling. 2 days in a row delivery was wrong. Will not be shopping with again!”

Helpful Report

Posted 5 years ago

“THEIR RANGE OF PRODUCTS AND REASONABLE PRICES MEANS THAT YOU CAN PURCHASE MUCH OF WHAT YOU WANT IN ONE LOCATION.THE STAFF ARE FRIENDLY,KNOWLEDGEABLE AND FLEXIBLE ABOUT RETURNS.”

Helpful Report

Posted 5 years ago

“I bought a kitchen from wickes. It is stunning however there were a couple of small things to go wrong as with all major builds. I contacted cus services and they were excellent. Couldn't do enough to help. They were patient and understanding and replaced things free of charge even though they weren't really responsible. I really can't say enough about how good this company were to deal with from beginning to end.”

Helpful Report

Posted 5 years ago

“Well what went right should be the question. Kitchen designed by Wickes last year firstly was pestered by staff wanting me to agree a date for delivery which couldn't happen until designer had done final measurements. The kitchen was not delivered when agreed and we therefore didnt receive the standard delivery information and we are £2500.00 out of pocket because of their substandard delivery and getting nowhere with their customer services who are a joke. My husband and I are pensioners and our health is now suffering - my advice is don't go anywhere near Wickes for anything.”

Helpful Report

Posted 5 years ago

“The delivery experience was very bad, although the website does say kerbside delivery it is not stated clearly enough that they are unable to help drop off anything in your property. The delivery driver delivered a bath to me and advised that he was unable to deliver to within my property, he then lifted the bath off the delivery van and left on the pavement still on the pallet and drove off. I was unable to lift the bath on my own luckily after a couple of calls to friends and family I was able to get some help to lift the bath over the step and through my front door. I think that the website needs to make this clearer as if this was the case I would have ordered elsewhere. Would not use again”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,707 reviews